Spectrum.com review: Billing

I had a balance of 96 something that was due by the 9th of June. On June 5th I made a payment of my back balance owed (that was allowed) of 45.94. The payment fully went through on the 6th. And was taken out of my bank account. Today, the 7th of June I got a notification from my bank that another payment from spectrum was taken out. So I got on my spectrum app and it stated as follows... thank you for your payment, it is currently being processed. Remaining balance due...0.00

Mind you after my payment that I intentionally made on the 5th there was still a balance due by the 9th. My card nor my bank info is connected in any way shape or form with the app nor am I auto enrolled for my monthly payments. I contacted them thru the app stating what had happened and a gentleman put in a refund order ticket. As my rent is due today and the remaining balance that was due came out of my rent money, ILLEGALLY AND UNAUTHORIZED... I contacted customer support via phone. The lady was very rude and kept talking over me and telling me that basically I'm a liar and it doesn't show the second payment on her end and still shows I have a remaining balance due. I told her (when I was able to actually speak) that I had proof both from the app stating my balance was now down to 0.00 owed and it stated thank you for your payment as well as my bank showing 2 separate transactions taken and completed on the dates of the 5th and the 7th of June. She told me that it's not on them. So not okay. I have already contacted my family lawyer. Will definitely be taking them to small claims. It may not be alot to some people but now there are other hoops I have to try to jump through with my landlord and the fees I can't afford now due to a short amount in rent. Not all landlords are willing to work with people. Truly lost a loyal customer.

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