Optimum
Reviews and Complaints

I cancelled my phone service about 5 years ago and yet all these years I have been charged 15.00 a month for this service. I was told my internet would be79.00 a month for internet only and never had a reason to check my bill as I trusted what the service provider told me. I want a refund for all those payments for the phone i cancelled YEARS ago.. I was told by a supervisor it is my fault. This is unacceptable as it is the company's fault and not the customer to be blamed. Please help me.

Optimum, like any service provider, has its ups and downs. While some customers have faced challenges with billing, customer service, and technical issues, others have praised the reliability and quality of the service. It's essential to consider your specific needs and expectations before committing to Optimum. Remember, every customer's experience is unique, so it's worth exploring all aspects of the service before making a decision.

i have had trouble with my internet in Midland since i got here. 3 times in 1 months period! this 3rd time, i have been without internet for a week and 2 days as im typing this. they told me on Saturday, as a technician came out to trouble shoot it, that they will have to send someone else out here to fix it. and since they are coming from out of town, they wont get there until Friday, which is today. i called them yesterday, actually they called me. To verify if I was still without service. and i told them of course. you guys have some workers coming tomorrow to fix it. the guy told me there was nothing in the schedule or notes of that. so now thery are sending another technician tomorrow to check the problem...100/10 would not recommend!

I was paying for 1gig until today July 17, 2023 from the beginning of the year. After complains about freezing or not connectivity, I found out I was receiving only 100mbps from this company. It is a shame that we have a cheating company when we really needed internet so much. Now I am looking for a better service and an honest company. Or maybe I have to stick with the cheating company? Miro (07940)

During hurricane Helene the cables for Optimum service were damaged and downed. This was 27 Sept 2024.
Since then we have had two messages from Optimum via text. The fist saying ‘Service is restored’. The second on 14 October saying we’re aware of an outage.
Since then there has been ZERO communication or indication of service restoration timeline.

opened chat box. The problem continues to be when i open an email i can read it fine, but when I print it, the email menu box blocks 1/2 of the email so I can only print 1/2 of the email. The first chat box guy said he wanted a picture so I did a screen shot and sent it to him. He then said Optimun does not help customers with email problems anymore. Wow. The second guy gave me the number to billing which I called. Once I explained the issue he said, Oh this is billing so we can't help you". I got back on the phone and ended up with billing again. This poor lady said that her manager would call me back in about 2 to 3 hours. I've heard this before and no one ever called me. Wow. What is the issue with you guys?

File complaints against customers. Services. Past few month about information to. My client bout credit on bill. Refund. Back. On card that was auto. Pay)

My. Name is lawrence castle attoney of law) will. File against

Customer services. We. Will. File complaint nys. Customer board next few. Months) my. Cilient. Was giving fasle.Informations. Each.

Customer service they gave him account number #.[protected])

They told him that that refund will. Be back. On card 3-5-business day)

Thank. You.

5/24/2024)

Internet service goes down this morning for more then 30 minutes. I'm in a trade, lost service and consequently $3k. (Less) Optimum customer care doesn't care at all! They're chat trained service personnel says they understand, apologize, etc...They don't care, they don't have to; they're the only provider. Their service sucks and they're expensive. Last month a bill was passed that claims regulation will now be done by the Feds over internet throwing it in the same arena as water, gas, and utilities. Until this point We the People have never had an outlet to file a formal complaint to support and remedy our plight. How the hell is that even possible? What's happened to America?

outage.. call line says utility to blame...yes you are the utility your cable has been the the only one since wednesday.it is into and strung across the street where hundreds of cars are running over it.It seems like all the claims that are made on your WV ads are complete false hoods since all we get are lies and then when we call during normal business hours we get someone from the far east that has no idea what problem might be.

I am a subscriber with Optimum. I was on and off having internet service from January 9th through the 18th,2024.

After the assistance of the advance techs and 2 new modems, I still had no service. A visit to my home on the 18th of January seemed to have resolved the issue.

I missed a day's work on January 10th because i did not have internet services.

I requested a credit, and was offered $80.00 which I do not think was enough for all of the inconvenience and loss of a day's pay.

I am requesting an increase in my credit.

Thank you

Email: [protected]@yahoo.com

My tv and internet service suddenly went out Friday morning. I check online and see there’s an outage in my area. That night, I see several Optimum vans outside my apartment building. They left and the outage remained. I reach out to customer service only to be told crews are working to resolve it asap. Saturday comes… still no service. I reach out again to customer service to be told the same message. No info on why there is an outage or an ETA on restoration. It’s going on two days with this outage. This is ridiculous for the high amount I’m paying for service. It’s time to switch providers.

I have noticed in the few past months that the females (sound very young) doing the weather forecasts in the morning hours (5am-7am) have been (1) going off topic of forecasts (2) speaking to slow that they and are being cut off before forecast can be completed. This is EXTREMELY annoying. I have never seen it happen with Rich H, Alex C. I hate making this complaint since the weather has been male dominated but being an Optimum customer since it first started in the 1980s as I was just starting my first "real" job please help these women so they can be as good as Rich Hoffman and the others.

I have been lied to by several people working for mobile.For that reason i returned a brand new unused phone...Your customer service people are horrible.Im being charged for an activation fee,and i have never touched the phone...I spoke to a man named joe and he sent me the return label,and when i told him what i had been through he said he would make sure everything would be refunded as soon as the phone was returned...Another lie...I need someone that understands english...We are loosing alot in translation...Janice pacifico again im on hold for a long time to speak to a represenative...Hate this very poor servicee this is going on since i was lied to on black friday.

Account # [protected]

Upon receiving this box, I did a self-install procedure. Nothing works. Called for technical support on December 1, 2023. An appointment was made for December 6, 2023. I realize by no connection I could not even print. Upon that, I also realize I could not get online for a college course. I request an earlier appointment. ON December 2, 2023, a technical support technician informed me that I have to wait until December 6. Since I was informed what I have to do, I feel as an 18-year plus month customer this type of conversation was not appropriate, and I do not have to do anything. I am paying out of pocket for internet. I just want an earlier appointment for my online course. On 3 December, I was promised a return call at 3pm CST, no call. I just cannot believe that there was no way of receiving an earlier appointment due to a college course.

Imagine not having access to your commercial email account for over 1 month.

That's the issue.

Been in communication with Optimum service and internet reps at least 15-20 times but problem still exists.

Specifically, the problem is that subsequent to entering a valid userid, password and exercising the submit button, the system responds with the following error message:" ! We're Sorry. An error has occured."

I've used multiple browsers, devices and reset the password multiple times but the problem remains unsolved.

My 1st complaint regarding this issue has been marked resolved. IT IS NOT!

Somewhere in the code is a command to spawn the error message " ! We're sorry. An error has occurred." This error message was purposely written into the code when a specific set of circumstances exist. Determine what that criteria is, why my attempts to login meet that criteria, and develop a fix. I've successfully used this id for 4 years prior to this incident.

it is impossible to get service from Optimum. Your automated service is terrible and very difficult to find a human from your service center that can speak English fluently. Once I find a person it is always the same solution. Did you reset your modem? They want the MAC address from their modem then everything looks good on our end and then they want to send out a technician and then they say the line is Ok. I had no internet access problem twice and I had to fix it myself by replacing the modem. Why do your employees don't know how to fix a problem? Is it because they are lazy, or not properly trained for customer support, or they don't care. I think Optimum Management needs to fix the problem, since they have hundreds of complaints. Meanwhile I am looking for a reliable internet service. Morris Broadband was never this bad.