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First i called at 11:57 am on January11, 2023 the first rep did not listen ni told i had a Dolcis 3;1 modem also a Wi-Fi 6 not only that i was plugged directly in my computer with a cat 8 that run beyond fast he continues to tell me my equipment was no good after i explain to him that i just up grade it!
I don't who you hire but you need to FIRE them and get New employee's!
Now that he finally got me a Stuper riser Name Victor does want to give his ID # place the phone down & left it open for ton hear what's he having for lunch with NO HELP in site who hires ppl to get free money? What company practice is this? No help on hold that is exactly why ppl customer leave and never come back!... Still on hold while I'm typing this to you. Still hear everything he is not doing as a supervisor insane how you deal with a customer for 3 plus years might have ask a simple question to refence his knowledge of modem hard ware
that he can trouble shot but his lack of shows the ability to do his job!
Still on hold he finally place me on mute. so as not to hear what he is doing on the other end! This lotacris to be on the phone & on hold for more the 1 hour plus now he open the line to hear if i there yes I am still waiting for some ASSIST PLEASE!
It is now 1:10pm THURSDAY JANUARY 11, 2023 when is going to help me?
Desired outcome: Fire them rehire some one who listen to the customer explaining what equipment they have also no try to push it off to a house visit when one is warrant it!!
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