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Dear Optimum Customer Support,
I am writing to express my concern and dissatisfaction regarding an issue with my account. I recently noticed that I was signed up for an "Entertainment Support Package" without my consent or knowledge.
I take customer service and billing transparency very seriously, and this situation has caused unnecessary frustration. To the best of my knowledge, I did not agree to or request this package. If there was an error or misunderstanding, I kindly ask for clarification on how this occurred.
I request the following actions:
1. Immediate cancellation of the "Entertainment Support Package" from my account.
2. A full refund for any charges incurred due to this unauthorized subscription.
3. A review of my account to ensure no other unauthorized changes or charges have been applied.
Additionally, I urge Optimum to improve its processes to prevent unauthorized subscriptions and to ensure clear, documented customer consent for all added services.
Please treat this matter as urgent and confirm receipt of my complaint. I would appreciate a prompt response, as well as details of the resolution. You can reach me at [your contact information].
Thank you for your attention to this matter. I look forward to hearing from you soon.
Desired outcome: Refund and public notice to all customers who are signed up. I want them to know they signed up and get a 2nd confirmation that they want this service
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Optimum included a service which was unauthorized, deceitful and not acceptable. Request for immediate cancellation as well as full refund of the unauthorized charges. If customer service fails to resolve the issue, escalate it to their corporate office. Otherwise, lodge a complaint against your bank concerning the stated charges and also file against FCC regarding this matter. Share your story to warn others. Make sure they pay for that.