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Frontier Communications Reviews 364

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3:50 pm EDT
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Frontier Communications I didn’t have internet service for two weeks, and after numerous calls to frontier I cancelled my service

I didn’t have internist service and after two weeks, numerous calls, long waits, repeating myself I decided to cancel my service. They gave me a hard time about cancelling. Now they are sending me to collections because I was approved for 3 months for the ACP program and it ended this year, I paid full price for my Internet service. Then I lost my Internet service for two weeks. I called frontier to let them know my service was cancelled and I was told that they sent me to collections, because they had temporarily waived my bill when I was on the Acp gov. Program but now they are charging me $161.00 and that I better pay them! I told the representative I was on automatic payment and why I was never made aware of the balance? She said because you were on the Acp program so we waived for fees but we put the fees back after the program ended and you owe $161.00 and if you don’t pay we will send you to collections! I think frontier is double dipping, got paid from the government for the people who were on the Acp program and they are also wanting to get paid from the customers for the same timeframe. This is ridiculous! Their call center is in Asia and it’s terrible when you can’t understand what they are trying to say, and they refuse to transfer my call to a manager or to the United States!

Recommendation: Save yourself the hassle, frustration and go with another carrier that appreciates your service and will treat you with respect!

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12:00 am EDT
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Frontier Communications Disappointing Experience with Frontier Communications

As a seasoned expert in the realm of telecommunications, it pains me to witness the multitude of negative experiences recounted by customers of Frontier Communications. The recurring theme of unreliable service, poor customer support, and exorbitant fees is disheartening. It is evident that Frontier's performance falls far below the expectations of consumers seeking dependable internet and phone services. The numerous accounts of service disruptions, billing discrepancies, and unresponsive customer service paint a bleak picture of Frontier's operations. Potential customers should be wary of engaging with a company that consistently fails to meet the basic standards of service quality and customer care. In an industry where connectivity is paramount, Frontier's track record is a cause for concern. As someone deeply entrenched in the telecommunications sector, I urge individuals to explore alternative providers that prioritize reliability, transparency, and customer satisfaction. Your connectivity needs deserve a provider that values your time, money, and trust. Frontier Communications, as depicted by these reviews, unfortunately, does not seem to be that provider.

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12:16 pm EST

Frontier Communications How long does it take to fix a broken box in my yard??? Answer two months and counting

Two months ago, I noticed that the inground box Frontier has in the easement next to my house had been shattered. I immediately called for service. The first team that came out let me know that they were not able to repair the box and that a construction team would have to do it. They offered to have one sent out. After a 45 days I called again and a construction crew was scheduled so I was told to be out in a few days. When the crew arrived they offered the same excuse as the first crew. They were unable to complete the repair and a construction crew would need to be scheduled.

So I took it upon myself to contact Frontier NOservice. The first person I spoke to kept telling me how sorry she was for my problem. She was SORRY. In fact she is the sorriest customer service person I have ever spoken to. She failed to realize that it was not my problem but THEIR PROBLEM. I finally encouraged her with some rather flowery words to be silent and go get a manager for me to speak with as she was unable to help me. She put me on hold and 15 minutes later came bat to say that the manager was too busy and would have to call me back in an hour.

I waited an hour and received no call from said manager. So either she was lying or the manager did not really intend to call me. So I called them. This time to my amazement I got a gentlemen with some strong customer service skills. He listened to my story and immediately got me connected within 2 minutes to his supervisor. His supervisor got me scheduled for the next day January 12 with a construction crew so I thought. On January 12 I received a call to tell me that the construction crew would not be arriving and that they would come out on Monday, Martin Luther King Jr. Day. As I thought about it I realized that the crew would need to be exclusively white as no self respecting Black Man would work on Martin Luther King Jr. Day. So silly me I called back and explained my concern one more time.

This time the off-shore Frontier NOcustomer support connected me with someone in the USA. I was prematurely elated. The gentlemen I was speaking with was very customer service oriented. He even got to the point where he said I don't even care if they are recording this call. It is wrong what we are asked to do to our customers.

The bottom line is that Frontier uses a third party to complete all "construction related" service calls. They can only issue request and have no mechanism for scheduling. He understood that in a few months my wife will begin to teach swimming to small children and that the broken box is a potential safety hazard. He even took the issue to his manager and his manager blew him off. I shared with him that he should not be surprised as I had looked up the number for the corporate office online and called it. The AI voice that answers offers you two choices: press 1 to speak to sales, press 2 for the operator. Neither option does anything but take you in a loop. I challenged him to try the number at lunch.

So now my question is: Is there one single person in upper management at Frontier that gives a damn about customers. After all we are the reason you even have a business.

Just so you know I am posting a sign over your broken box that states if you are injured by this broken box, please sue Frontier. They are the ones responsible for not getting it repaired.

If you decide to be serious about fixing your broken box you can call me at [protected]

Recommendation: As all the internet vendors are nearly identical in service either steal your neighbors internet, use a satellite dish, or give up on internet companies.

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Update by Cavrone

I tried looking up the corporate offices phone number and called it. You are right you don't get to talk to anybody. Just more proof that they don't care about customers.

Update by Cavrone

I am not surprised. Frontier has never cared about customers.

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  1. Pros
    1. High-speed internet options
    2. Bundle deals for savings
    3. 24/7 customer support
    4. No data caps on plans
    5. Expansive rural coverage
  1. Cons
    1. Limited geographic coverage
    2. Customer service complaints
    3. Outdated infrastructure in areas
    4. Slower speeds compared to competitors

Frontier Communications Complaints 361

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7:24 pm EDT
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To whom this may concern, On Friday July 19th, 2024 I was scheduled to fly on frontier airlines for the first time on flight F9 1203 at approximately 9:17am. I am writing you to formally discuss my deep dissatisfaction with frontier airlines. I arrived at the airport 1hr early but by this being my first time I waited in line to get my boarding pass and...

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6:08 pm EDT
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I have been having internet problems for years now, no one wants to replace the line cause half of it is burried and half is thru trees.. so I was told by one of your employees. my internet goes in and out several times a day. each and every time a technician comes out they start inside and work their way outside and don't find a problem.. well once in a...

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11:56 am EDT
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Frontier Communications I want to can services.

Frontier won't cancel my internet and phone services on demand. They don't fix problems instead they offer discounts and refuse to cancel. I have had technicians over at my house to solve the problem of frequent internet signal disconnections that occur several times daily for 3-5 seconds. This is very annoying, particularly during conference calls or debugging a program.

Technicians have visited my home several times and found nothing wrong. I've tried exchanging routers and that didn't help either. So, I called to cancel service and got passed along from customer service to tech support and have had to wait hours to speak with someone only to get the proverbial run-around. This is not an honorable business.

Confidential Information Hidden: This section contains confidential information visible to verified Frontier Communications representatives only. If you are affiliated with Frontier Communications, please claim your business to access these details.

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Is Frontier Communications Legit?

Frontier Communications earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Frontier Communications to be a trustworthy company. Although there's a 9% resolution rate for customer complaints, which deserves attention, Frontier Communications is known for their high standards and safety. If you're thinking about dealing with Frontier Communications, it's wise to check how they handle complaints.

We found clear and detailed contact information for Frontier Communications. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Frontier.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Frontier.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Frontier.com you are considering visiting, which is associated with Frontier Communications, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Frontier Communications website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Frontier Communications has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 361 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • We conducted a search on social media and found several negative reviews related to Frontier Communications. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:00 pm EST
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Frontier Communications Bad internet service this is ridiculous tech that don't know their job

We have had problems with frontier 2G internet service and had a another technician come out again because the 2gig port was not working correctly again 2/19/24 9:30am tech stated that the 2 gig service is unreliable and i would have to agree with him. Are service started 1900 down 1925 up now we are only getting 1400 down 1034 up. the tech seem to really not want to troubleshoot the problem and all he did is complain on how bad the 2 gig service is. when he came out are service speed was at 1100 down 51 up he replace the 2 gig adapter i am not really happy with this service i have had 6 or 7 tech out here since this service has been installed . Had 4 tech come out and they had never worked on this type of modem. this is ridiculous

Desired outcome: All I'm asking is to fix the service that I'm paying for, and for a tech to know the modem that he is working on an not complain on how bad the modem is

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11:48 pm EST
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Frontier Communications Internet service

I was a loyal customer of your service for roughly 3 years and cancelled service about 5 months ago.

I am being billed 53.88 for a cancel fee. It is now with a collection agency.

I am requesting validation of the debt showing me where I signed anything that stated if I cancel service I would be charged a cancel fee when I was NOT under any contract?

I am filing a dispute with the collection agency and the Attorney General's office because charging cancel fees in the free world is outrageous and plain sad. And to think that I was going to return to Frontier until I saw this just left a bad taste in my mouth.

Please provide legal proof of what I signed or remove this bill from my records.

Jane Plude

25403 Taupe Ave.

Moreno Valley, CA 92553

[protected]@gmail.com

[protected]

Reference # [protected] (Credit Collection Services)

Claimed loss: 53.88

Desired outcome: Erase it and clear my record because I paid you every month of every year EARLY and I owe you nothing!

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7:15 am EST
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Frontier Communications No modem for over a month

I upgraded my service to a 1GB and a new modem. My first order and second order in October were done by two incompetent people. So, I placed a third order on November 8 and finally felt comfortable with the operator. I was told that my service has been upgraded to 1GB and I will receive my modem very shortly. Signed into my Frontier account and it says 1GB. Needless to say, very shortly turned into one month and I have no new modem. I am using the old modem, never received my upgraded modem, still receiving approximately 50 Mbps. That is nowhere near the 1GB I am suppose to receive. I want my new modem!

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4:29 pm EST
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Frontier Communications Frontier Internet Service

Paid for billing cycle Oct 25 - Nov 24, 2023, on 11-6. Cancelled service Nov 27, 3 days after new billing cycle started. Returned equipment and recvd confirmation of return 11-30. Now we are being billed for service through Dec 25 (for service we WILL NOT RECEIVE) along with equipment return restocking fee of $50. When we called the 800 number, we were connected to Ft. Lauderdale, Fla. They refused to pro-rate our bill as we were told they would do on 11-27. They would not help us with the unwarranted charges. We are requesting a pro-rated bill. We do not want to pay for service we will not receive.

Desired outcome: Bill of 70.98 be pro-rated to charge for only the days of service (3 days), NOT THE ENTIRE MONTH.

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10:13 pm EST
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Frontier Communications Awful customer service

Biggest scam.. Lousiest service.. only robotic automated customer service (wether by telephone or on their website or by opening a order ticket) regardless which one they’re each programmed to

1. Collect every possible information, from email, bank info, cell #, etc…

2. Collect a payment

3. Sell a new product

4. Never a live person

The automated gave me a SATURDAY 8:00am-5:00pm appointment, never showed up till 9:00pm with zero curtsy call/text from technician or anyone. Then on SUNDAY assumed a reschedule for MONDAY 8:00-5-00pm.. How reliable is this company and how low is their customer integrity SCAMMER, for Frontier is a milking the client is their mission

Desired outcome: Full refund and proper appology

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11:57 am EST
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Frontier Communications Internet and phone

My internet and phone began going out on october 1 2022 on every little rain and was not fixed until july 22 2023 and after several attempts frontier never did adjust for the 77 days i had absolutely no service. I complained many times but only got the run around so i finally disputed the bills but never able to get it corrected.

Also , i asked for my acp discount on april 17 2023 and to this day never received.

Frontier also has been charging me a printed bill fee which i have never agreed to.

These billing problems has been going on for a year now and i decided to only pay what i actually owe but billing at frontier keeps saying i am past due etc, with threating disruptions of service.

Will someone please straighten out my billing.

Marlyn beach

account [protected]

Claimed loss: UNKNOWN

Desired outcome: CLEAR MY BILLING AS I OWE PRONTIER NO PAST OVERDUE CHARGES.

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3:05 pm EST
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I had Fios installed on my property in June. I have repeatedly asked for them to bury the line. It is laying out surrounding my property and we all continue to trip on it. I am concerned with the snow coming in the next month or so that my husband will not see it and trip and get badly hurt. I have called and expressed my concern, I have been given date...

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6:27 pm EST
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Frontier Communications Fiber optic line installation

Around the date of November 10, 2023, a home in Venus Texas had a sewer back up that came into the home. 4 days later, the sewer backed up again into the home. Plumbing line inspector put a camera in the sewer line to see what was causing the backup. At that point he found a line of some kind that was board thru the sewer pipe upon its installation. Plumbing company came and excavated the sewer line in the front yard of home. In doing excavations and replacing the main sewer line for the home, it was determined that the line in question was a Frontier Communications Fiber Optic line that had been board thru the sewer line for the home. The back up ruined the flooring in the living room, bathroom, and closet in the front of the home. I need someone to contact me in regards to this issue. Damage ticket # 5267 created 11-20-23. maintenance ticket # 614-1513 spoke with Katy at damage department.

[protected]@yahoo.com

Claimed loss: Flooring, main sewer line replacement, remediation cleanup of damaged property.

Desired outcome: Reimbursement for losses.

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7:49 am EST

Frontier Communications Frontier and all the stations suck

Sick of paying a [censored] load of money to keep watching the same movies and shows everyday all the programs and movies out the and it's always the same [censored] over and over again and then you people will drop stations but the bill don't go down it's [censored]! I know you people don't give a [censored]! What your customers have to say though cause your getting your money!

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2:28 pm EST
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The problem I have is returning wi-fi equipment that I didn’t order. ( Order # FI10814509) I finally got to talk to somebody in customer service. They said they would e-mail a Q code or QR code to me for returning via UPS. I never did receive that code , and checking my account online (account # [protected]) I noticed I was being billed for the wi-fi...

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8:33 pm EDT
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Frontier Communications The internet speeds

We've been paying for high speed internet for about 5-10 years from Frontier Communications . We're supposed to be getting 6-9mb/s but we're getting hardly 1mp/s usually about 0.80mp/s as 5 different internet speed tests have told us. But go to frontiers website, and boom 6mp/s so i think they're scamming us. Is there any way to improve our internet speed? They refuse to add fiber optics out here.

Claimed loss: Here is an estimate, truth be told i dont know the exact numbers but its probably like: Total Cost = $70/month x 120 months = $8,400

Desired outcome: We really just need better internet speeds for this. Its horrible.

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12:13 pm EDT
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To start with the Services that are provided should be a min of 6 mbps... And they are not complying with with they say they are providing as you will see in the image provided below on a speed test of their service. This next items is an email that I provided after canceling my service: My apologies, things were a bit crazy on Friday. I appreciate your...

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12:05 pm EDT
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Frontier Communications Email account has not worked since 10/05/23

Email account has not worked since 10/05/23. Since this date I have chatted with technical support multiple times and called customer service. Not one person has a solution for how I can fix the problem. Frontier reps say others are having same issue. I have had this "email only" account since ziply fiber took over for frontier in Gresham, Oregon. I rely heavily on this email address. I am very frustrated that this has not been resolved. My email address is [protected]@frontier.com

Shannon Regan

503.663.1870

Desired outcome: Fix the pop3.frontier.com server so I can access my email.

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They busted a 2 foot section of sewer line when they were digging in front of my home. Instead of fixing the obvious mistake they proceeded to dump dirt on it and backfill the hole and then asphalt on top. Days went by, waste and gases built up till at 2am I awoke to everything pouring out of the toilets, flooding the bathroom, running down both direction...

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2:22 pm EDT
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Frontier Communications TV/Internet

Called in Saturday 09/16 got someone overseas she was no help at all! Said it was my STB and ordered a new one for the tech to install the 22nd, That was unacceptable so I called on the 17th early once again got someone overseas! She proceeded to do a bunch of stuff on her end and knocked out my router, But, good news! The tech can come out Tuesday as he needs to install the router. Tuesday (today) I called and asked if the tech was going to show up and he said there is NO ticket! The only good thing was he (from US) corrected the problem!

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12:42 pm EDT
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Frontier Communications That's the appreciation for being a customer 10+ years

I have been a Frontier customer for 10+ Years.

It has been a nightmare whenever I had to communicate with customer service or technical support :(

(I always wondered why they have the word communications in their business name when they're the absolute worst in communication.)

When I moved out, I called them to notify that I left and I won't use the services anymore, and I will transfer the account and phone number to the next owner. They told me I need to call in with the new owner on the line.

However, there was a misunderstanding as I got the impression that the account is on hold in the meantime as no- one will use it. But in fact they were still applying bills to my account and I had to pay for 3 extra months for no reason.

I called them and explained them the situation, but I was talking to a wall, no-one has been willing to help me, I tried supervisors etc. But they showed no understanding, compassion or any honor for being a loyal customer 10+ years.

Thank you Frontier!

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12:06 pm EDT
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First off I'd like to say frontier communications is the worst Phone, internet service in the United States. All their live person's are from call centers in either India or the Phillipines and they have no clue on how to fix ANY THING! After years of Frontier service I decided to move and get another internet supplier. Frontier deleted my passwords and...

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About Frontier Communications

Screenshot Frontier Communications
Frontier Communications provides internet, phone, and TV services, primarily to rural and suburban areas. They offer a range of broadband, fiber, and DSL plans. Additionally, Frontier delivers various bundled options to meet different connectivity needs. Customer experiences with service quality and support may vary.
How to file a complaint about Frontier Communications?

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2. Navigating to the complaint form
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3. Writing the title
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4. Detailing the experience
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5. Attaching supporting documents
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6. Filling optional fields
Use the 'Claimed Loss' field to state any financial losses you have incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Frontier Communications.

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8. Submission process
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Overview of Frontier Communications complaint handling

Frontier Communications reviews first appeared on Complaints Board on Dec 13, 2006. The latest review Frontier airlines customer service and boarding agents in Philadelphia pa was posted on Aug 3, 2024. The latest complaint internet was resolved on Oct 03, 2018. Frontier Communications has an average consumer rating of 1 stars from 364 reviews. Frontier Communications has resolved 35 complaints.
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  1. Frontier Communications Contacts

  2. Frontier Communications phone numbers
    +1 (877) 339-5161
    +1 (877) 339-5161
    Click up if you have successfully reached Frontier Communications by calling +1 (877) 339-5161 phone number 3 3 users reported that they have successfully reached Frontier Communications by calling +1 (877) 339-5161 phone number Click down if you have unsuccessfully reached Frontier Communications by calling +1 (877) 339-5161 phone number 4 4 users reported that they have UNsuccessfully reached Frontier Communications by calling +1 (877) 339-5161 phone number
    Residential Customers
    +1 (855) 593-7404
    +1 (855) 593-7404
    Click up if you have successfully reached Frontier Communications by calling +1 (855) 593-7404 phone number 0 0 users reported that they have successfully reached Frontier Communications by calling +1 (855) 593-7404 phone number Click down if you have unsuccessfully reached Frontier Communications by calling +1 (855) 593-7404 phone number 0 0 users reported that they have UNsuccessfully reached Frontier Communications by calling +1 (855) 593-7404 phone number
    Business Customers
  3. Frontier Communications emails
  4. Frontier Communications address
    18700 33rd Ave. W, Ste D, Lynnwood, Washington, 98037, United States
  5. Frontier Communications social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 06, 2024
  7. View all Frontier Communications contacts
Frontier Communications Category
Frontier Communications is ranked 11 among 64 companies in the Internet Providers category

Most discussed Frontier Communications complaints

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