Sri Lanka Telecom
Reviews and Complaints

Sri Lanka Telecom (slt.lk) ain't the best internet provider out there. The connection is slower than a snail on a hot day, and they add big taxes for buying extra data. It's like they're trying to rob you blind. And don't even get me started on the router. It restarts few times everyday, which is a real pain in the you-know-what. And if you're a gamer, forget about it. The ping is so high that you might as well be playing with a dial-up connection. It's a real shame that they're such scammers. I wouldn't recommend them to my worst enemy.

I gotta say, I'm pretty unhappy with the way Sri Lanka Telecom handles their data. It's like they just make it disappear into thin air without any explanation. I mean, come on, give us some transparency here! The customer service is alright, I guess. They do call back, which is nice. But the whole system in the back end just seems like a hot mess. It's like they don't have their act together at all. Overall, not impressed.

they don't seem to have a permanent solution for the issues we face. It's really frustrating to have to deal with these problems on a regular basis.

However, we must say that Sri Lanka Telecom (slt.lk) has been quite helpful in resolving some of our internet issues. We had some connectivity problems and they were able to fix it within a reasonable time frame. The customer service team was also quite friendly and patient with us, despite our numerous complaints.

One thing we do wish is that they would improve their communication with customers. Sometimes it's difficult to get updates on the progress of our complaints and we have to keep calling them to find out what's going on. It would be great if they could provide more regular updates on the status of our complaints.

Overall, we would recommend Sri Lanka Telecom (slt.lk) for their internet services. While there are some issues that need to be addressed, they have been quite helpful in resolving our problems and their customer service team is friendly and patient.

I used to think that Sri Lanka Telecom (slt.lk) was the best internet service provider out there. No other company could match their speed and reliability. However, things have changed and now I'm not so sure. In fact, I think they might be one of the worst providers around.

It seems like every other company is improving their service, but SLT is going in the opposite direction. Their internet speeds are slower than ever and their customer service is terrible. I've had to call them multiple times to get any kind of help, and even then, they weren't able to fix the problem.

I'm starting to think that Dialog might be a better option. They seem to be more reliable and their customer service is much better. If SLT doesn't step up their game soon, they're going to be left in the dust.

Overall, I'm really disappointed with SLT. They used to be the best, but now they're just not cutting it. I hope they can turn things around, but until then, I'll be looking for a new provider.

I recently had an experience with Sri Lanka Telecom (slt.lk) that left me feeling quite frustrated. I needed to transfer my location, and despite waiting for over three weeks, I had not received any updates on the progress of my request. I tried calling the regional office in Maradana Colombo 10 several times, but unfortunately, I did not receive any response. Even when I called the customer service hotline at 1212 more than eight times during this period, I was simply passed from one person to another without any real assistance.

In my opinion, Sri Lanka Telecom has one of the least customer service-oriented organizations in Sri Lanka. I was disappointed with the lack of communication and support I received during this process. I understand that mistakes can happen, but it would have been helpful to receive some updates or at least a response to my inquiries.

Overall, I hope that Sri Lanka Telecom can improve their customer service in the future. It would be great to see more transparency and communication with their customers, especially during important processes like location transfers.

Yo, so I gotta say, I ain't too impressed with Sri Lanka Telecom (slt.lk). I was tryna get a peo tv connection and it's been like two whole weeks and nobody's even bothered to contact me. Like, what's up with that? I had to reach out to them myself and even then, they're still dragging their feet on giving me my cash back. It's like they don't even care about their customers or something. Honestly, I wouldn't recommend this company to anyone. It's just a bunch of $#*! if you ask me.

I recently visited the SLT branch in Kandy and was disappointed with the service I received. When I arrived, there were three ladies chatting amongst themselves and they didn't seem to notice me. When I finally approached one of them to ask about a product, she had no idea what I was talking about. I had to log onto Google and show them the Sri Lanka Telecom website to get any help. Even then, they just told me to call the hotline. I was very disappointed with the lack of care and attention from the staff. The customer service was bad and I wouldn't recommend this branch to anyone.

Yo, so I gotta say, I was checkin' out SLT.lk and I saw this review from like way back in 2011 talkin' about how great their tech support was. But lemme tell ya, it's 2019 now and that couldn't be further from the truth. Their customer service is straight up terrible. Like, if you wanna waste your whole day on hold and gettin' bounced around from one clueless agent to another, then go ahead and sign up with SLT.lk. But if you got better things to do, then you should definitely look for a different service provider. I mean, seriously, it's like they don't even care about their customers anymore.

I've been using Sri Lanka Telecom for the past 6 months and I gotta say, I'm not impressed. Every month, I've been having trouble with my internet connection. It keeps fluctuating and it's really frustrating. I've complained about it every month, but nothing seems to change.

To make matters worse, there have been 3 to 4 fiber cuts every month. And when I call to report the issue, nobody picks up the phone. And even when they do, they don't allocate a technician to fix the issue on the same day. It's really disappointing.

I don't understand how they can claim to be one of the best internet service providers in Sri Lanka when their service is so pathetic. I'm really disappointed with their service and I wouldn't recommend it to anyone.

I have been using Sri Lanka Telecom (slt.lk) for some time now, and I must say that I am not very satisfied with their service. There have been several instances where I have faced connectivity issues, and the internet speed is not up to the mark.

I tried to contact their customer service by calling 1212, but unfortunately, no one answered my call. This is quite frustrating, and I feel that they should have a better system in place to handle customer queries.

The packages offered by Sri Lanka Telecom are not very impressive either. They are quite expensive, and the data limits are not sufficient for my needs. I feel that they should revise their packages and offer more value for money to their customers.

Overall, I am not very happy with the service provided by Sri Lanka Telecom. I feel that they need to improve their infrastructure and customer service to provide a better experience to their customers. I hope that the Sri Lankan Government takes notice of this and takes steps to improve the situation.

In conclusion, I would not recommend Sri Lanka Telecom to anyone looking for a reliable internet service provider. There are better options available in the market, and I would suggest exploring those before making a decision.