Frontier Communications review: Frontier airlines customer service and boarding agents in Philadelphia pa

To whom this may concern, On Friday July 19th, 2024 I was scheduled to fly on frontier airlines for the first time on flight F9 1203 at approximately 9:17am. I am writing you to formally discuss my deep dissatisfaction with frontier airlines. I arrived at the airport 1hr early but by this being my first time I waited in line to get my boarding pass and luggaged situated. There was no one there to ask questions to that could have helped my experience run smoothly. By the time I reached the counter I was greeted with an attitude and insensitive communication who responded I was late and gave me a coupon to get a refund. I went through TSA to see if this was true and they were nice enough to let me through with no hassle. But as reached the boarding agent the female last name was jones who level of service was unacceptable, disrespectful, and aggressive. I was able to get on due to malfunction of the airline that lead to 1 hr delay, I demand a full investigation with the customer service as a whole please.

I understand things can be frustrating but this a business and they are the first face we see and we should be greeted with love and care because we pay our hard earned money. Thank you