Vyve Broadband
Reviews and Complaints

Check your monthly bill. My services were automatically transferred to this company from Frontier. I reviewed my monthly bill and I have been paying $42 per month since September 2023 for cable that I don't have. When calling customer service, they advised me that they have a policy that no statements are adjusted beyond 30 days. I was advised that their policies are available on their website and are published once yearly on a statement which was changed to August this year. Prior to the change, it was printed on their April statement. Considering my services began September 2023 and they changed the month which this policy is posted to August this year, I never received a statement with this policy published nor did I receive these policies when their company took over the internet services. So, beware of fraudulent charges for services you may not be receiving.

Good evening, I’m contacting you in frustration about my service. I am on a 1G service. Ian paying for this service and have been a valued customer for years. Without further personal feelings, I am curious as to why my internet is only pushing 200 MBPS and lower only? Most of the time it will drop off to no service and can only pick up at a slow pace? Please help identify the issue.. Thank you, I’m inNew Tazewell, TN. 37825. Minton Hollow community.

On Saturday 9/16/23 my internet suddenly went down at about 10am. Despite resetting my modem and router, I was getting no signal. I have Community Cablevision, not Vyve, but there was a Vyve boomtruck down the street. He apparently found it easier to cut my internet cable and pirate it for Vyve than to repair or replace his own cable. I called Vyve customer service, told them what had happened, and they told me that they were, in fact, at the address replacing cables but that I'd have to call Community Cablevision to get it repaired. I told her the right thing to do was to send the tech back to repair what he'd damaged. She transferred me to Community. (She basically hung up on me). Tried to call back but couldn't make it back into their system again. I did some digging... saw the hundreds of complaints, and saw that Vyve wasn't even BBB accredited. That explains alot. Now my kid can't do her homework.

it started in july and they reached out to me to tell me it was fixed. then august 2 they issued another work order and since then the internet has gotten worst and worst. september 5th i was informed it would be fixed within 48 hours,still don't work.this morning i received a message at 8:58 a.m. saying they would be here within 9 minutes, it is now 4:07 and still noone. i have told them if they call from an 855 number i cannt receive it. since 11 a.m. this morning i have rebooted my modem 21 times over 200 times this week what do i need to do to get it fixed, you don't seem to have any problem taking my money each month and each month the service is worst than the one before between my wife having this account and me taking it over we have been with this company 40 years (you are the third one to by it out. my name is robert and i would like to hear back from you although i know this won't happen

Over 2 days of no service, constant runarounds, no date on fix, no explanations. We have had your service for a good while and this past year has been absolutely unbearable. Every other day your lines get cut, outtage reported and stupid long down times. I have a business to run and if this the reflection of the way you treat long time customers then we are done with you in fairland Oklahoma. We're always on time with our end of the deal, why is you have priorities with new over existing customers? No issue getting a new customer running but ignore longtime paying ones is a stain on integrity as a business . My wish is that we can have our services restored or a fair explanation to why u take our money and can't provide the service? Can I stop paying you and still get the service? Will discounts be applied to our bill reflecting the consistency in lack of services ? Will it be more than 10 dollar credit to insult your customers? Truthfully this can all be avoided with transparency , clarity and just all around business intelligence and integrity. Over 60 hrs no service is ridiculous.

Ive been having troubles getting fast speeds at my house. I am paying for one hundred mgb per second. I'll get that speed of internet for a month then it'll go down to under one mgb per second. For over a year I've had vyve technicians come out and service my modem ( provided by vyve), wire connections in the ally and at the back of my house. They have worked on all of the mentioned above multiple times. The last time the technician was here he blamed the poor quality internet on my outlet not being grounded. It had an open ground. I have fixed that outlet and yet still I'm having trouble. I'm at the end of my rope with vyve and I am switching providers. I think I have been more than patient enough and nothing has changed. Im ready to put this provider behind me and never think of all this trouble again!

We canceled our service on May 1, 2023, and returned the equipment May 3, 2023. My husband called Vyve to confirm they checked our equipment into the system, as I was never given a receipt. Vyve confirmed they received our equipment and proceeded to tell my husband we will be charged until the end of May anyways. My husband asked why? Vvye stated because that was their new policy. My husband stated we never received anything about a new policy, nor did we ever agree to that 7 years ago when we signed up for Vyve service. Needless to say this was a lengthy conversation, and finally the lady he spoke to agreed to remove all the charges. Well we received a text message today that our invoice is due. My husband called Vyve and was told we either pay it or get turned into collections. VYVE will not honor their word, they agreed to remove charges to get him off the phone, with no intention of removing the charges. Not to mention all the down time they cost me. I work from home and the internet would go out frequently.

I have been with Northland, now Vyve cable, internet and phone service for years and lately with all of this broadband expanding going on my bill have skyrocketed up to almost $200.00! This is a rip off company, because they know that they don’t have any other competitors in this area! Upgraded my tv package and I don’t even get those channels in my home.

After being a loyal customer for MANY YEARS, I turned my equipment in on 12/2/2022 due to such bad service with Netfilix and Amazon buffering WAY too much!. My billing cycle runs from 11/22/2022 - 12/2/2022. Vyve is trying to charge me for a FULL MONTH OF SERVICE even though I turned in my equipment on 12/2/2022. You are claiming they can do this because of "block billing". That's BS. How can you charge for services NOT rendered? I switched to Dish and AT&T and haven't had a single problem with buffering! All I am asking is for a prorated bill.

I have vyve broadband internet and I pay 110.00 a month for 500 mps. My internet is always down and when I chat with someone they have poor customer service. They keep pulling up wrong acct and the internet went out in the middle of my daughter homework which she will fail and Kathy the vyve rep doesn't care and the earliest she will set up a tech is 2days I am so pissed that my daughter will fail her homework and vyve won't even give me a refund for not having internet for half the month

Have had two of the small Xtream boxes for several years along with the main DVR box. They do not stay on for more than 1 hour. You get a message to push live tv or enter if you wait then the TV has a message and there is no picture until you press the live tv or enter button. They have either a firmware or software issue. We have had Vyve for several years and technicians have changed out boxes several times (each box has the same issue). We are told that this is normal. As a system engineer, I do not understand why someone would design such a device nor do I understand why a company would accept this type of device with this issue. Not able to put small children or individual who is handicapped in a room to watch a TV show.

Our internet is thru Vyve. It is extremely unreliable and drops service constantly. The cost is outrageous for the lack of service that we receive. I would not recommend this internet provider to anyone.

I pay 200 a month for the absolute worst internet and tv ever. i seldom watch tv due to working but if i pay a company 200 a month i expect top notch service. i live at 805 hill st waycross ga 31501 and im tired of broken networks, shows are always blurry or just stop. my upload speeds just drop completely all the time. and i have proof, the4 techs dont know their head from a hole in the wall, and you just keep raising prices every month. ive had it (and my entire neighborhood has had it with as well, you are the topic everyday on our faceboook page. about how youre down, or the terrible service you provide... Do something about it, or im going to cancel everything .. its complete crap.

I've been with Northland Cable for 9 years, and even though it's been..OK..at best, it's basically the only game in town for a cable/internet provider. The internet has always been slow, and goes down with the slightest weather anomaly. The cable box has had to be replaced several times, usually going out on a weekend when no service was available. Now..Vyve (Northland, or Dish..or whatever it is now) has hijacked the CBS network for over a month now. Jeez..how long do negotiations take for God's sake. I downloaded CBS All Access, CBS and CBS Sports. All worked, albeit watching the show the next day. Now it seems Vyve has figured out a way to block access to that, too. I am one VERY angry subscriber! Get it together and get this taken care of! If there was another cable/internet provider in this small town of Sandpoint, Idaho..which there doesn't seem to be, which Vyve in turn uses to their advantage, I would jump in a heartbeat. Disgusting customer service.

As of recent I've been routinely denied service by your Westlake La branch for a medical condition. As such I am writing you in an attempt to resolve same before litigation.
You recently adopted a "Mask Only" policy for within your local establishment. Unfortunately I'm unable to wear same for medical reasons. I try and stay out of the office because of this new policy, but my modem is acting up. Anyway, I walked into the establishment and explained that I'd like to exchange the modem for another. The lady behind the counter whom identified herself as Shala confronted me about the mask. and handed me a disposable one. I explained that I had a medical condition but she persisted, I then looped one mask hoop over one ear, pulled it out straight, turned my head so the mask was facing her but my face was facing the wall and proceeded to try and resolve the modem issue, She still persisted on the mask so I said I understand your policy and I'm trying to comply as best I can, but I'm unable to wear the mask. I then said I'll wait outside the front door for the replacement modem so as to comply as best I could. After a few minutes outside I open the door to see her waiting on other customers. I asked her why she is helping others and not finishing my transaction and she replied I left the counter. I asked for a manager and/or supervisor on duty and was told there aren't any. I asked for a complaint form 3 times and was denied.
As such it is my understanding that all Businesses are required by Law to make accommodations for your disabled customers and I received nothing but rudeness and denial of service. As yours is the "only" wired internet in my city due to "arrangements with the local city counsel" I have no choice but to address this matter with you today.

I was charged by Vyve for more than 36 months for phone service for my business that was not provided. I initiated the service and provided my bank account number for automatic withdrawal for my phone service as I do with my Vyve internet accounts. My phone number was never ported correctly and would not work so I cancelled the services and went back to AT&T. Because I have several accounts with Vyve, so didn't realize until much later that I had overpaid more than $1, 600. I have spoken to the loyalty department many times and to the supervisor in the business section. Every time I am told they will call me back and no one ever does. I am a very busy person and it takes at least an hour to get to the loyalty department. They have agreed with me that the number was never ported and I received no services. I do automatic withdrawal for utilities because I trust these companies won't take what they are not owed. I've learned a very valuable lesson.

I contacted Vyve broadband to suspend my service prior to leaving town for work for a 5 month project. I was informed during this conversation that my account had been suspended and would be reinstated when I called to re-activate my service. I called 5 months later to re-activate my service and was informed that my account had been re-activated without my permission and a bill was due in the amount of $348.22. I have contacted the company on several occasions concerning the issue, I was told that I would be contacted and I have heard nothing from the company. I paid the bill in question in order to have internet upon returning home to complete reporting for work. The bottom line is that I did not request or approve my account to be re-activated.

There are alot of mistakes in the way customers problems are dealt with the inability to communicate with the person that can understand and resolve their problem. Everything about your online login is far too complicated for someone already irritated to deal with. And for the sight or hearing impaired almost impossible. You have the makings of an awesome company. I was in retail management for tandy corp. For 20 years along time ago and knew mr. Tandy personally back in the day when the customer was treated as our most valuable asset. They where not always right but made to feel that they where. I hope you find some of this helpful. Thanks.

The internet was down almost every day. I have only had it for 2 months and every time that I have to get a tech out here, it takes a full week. I wanted to cancel since it isn't working for me and they said the cancelation fee would be $3, 000! I am floored. I have a small business and can barely afford their terrible service but I can not pay that and three grand to get out of it. You would think that because I had so many problems with their service that they would be apologetic for their failure and wave the fee. But no

On February 12, 2018 I was supposed to have internet and phone service installed for the second time with Vyve Broadband. Twice I have been promised internet/phone service only to be told by an unprofessional installer that they would not deliver the guaranteed service. My frustration stems from being promised service twice. Our home is within the service range for Vyve, and they have service on the east side of the creek to the last house (which is past our residence) but refuse to provide to our location because of 600 feet.

I have requested this matter be escalated with the contacts I had at the company and I have not had a response. I have filed a complaint with the Better Business Bureau of Oklahoma. I will continue to present complaints with as many outlets as possible.

I feel my request is simple and it is a revenue stream for your company.
Account #359338