Comcast
Reviews and Complaints

I been a customer of Comcast for over 8 years. Never missed a bill or even made a late payment. At first, it seemed that Comcast had made an effort to improve their customer service, but that all went out the window for me when there was a fire in my apartment building. Our unit wasn't affected, but the utilities were knocked out, so we couldn't live there, and my husband and I were made homeless for an unknown length of time. It could be two weeks... it could be a year. We didn't know.

I called Comcast to see what to do, and all they could do was put a "vacation hold" on my account... for the low, low cost of $8 per service plus tax per month. I explained to them that I wasn't on vacation; I was homeless! I offered to extend my contract by however many months we were out of the apartment, which actually would've been a better deal for them in hindsight, but they wouldn't work with me. I ended up paying over $80 to them for no service whatsoever. I begged over and over for MONTHS to speak to a supervisor and was told again and again that one would call me when they were available. I never heard from anybody. On my third call, I complained about this fee, only to be told that I should be "grateful" that it's so low! She also said the fee covered "rental" for the equipment even though I owned my own modem and router, yet I was still being charged a "vacation hold" for my internet.

Then, one day, my bill jumped from the $18/mo I was paying for the "vacation hold" to $127! I called in (and had to explain my situation for the umpteenth time because no one put ANY *** notes on my account) and was told my hold had "expired". I told the woman that I didn't even want this account anymore, but that I'd been trying to speak to a supervisor about this for months and no one would call me. She then put me on hold for 20 minutes, and I had to hang up because I was running out of minutes. Suddenly I get a text message saying that my account has been canceled, and I needed to return the box now! Slight problem... and the reason I had been asking for a supervisor... the box was in the apartment, which was boarded up and inaccessible!

So I go to the "Xfinity store" to see if maybe talking to someone face-to-face would do anything. The guy was really sympathetic and seemed to genuinely want to help, but he said there's nothing he could do. He couldn't reopen the account, he couldn't open a new one and link the box to the new account... my choices were 1) return the box, 2) pay $250 for the box, or 3) be placed for collections. Luckily, my husband was able to bribe the maintenance guy to let him into the building (something he could've gotten fired for) so he could retrieve the box, but that took two weeks, and I was bombarded by phone calls and text messages multiple times a day, every day, until that happened.

I'm so glad there is now a second provider in my area because when the repairs are finished, and we can move back, there is NO WAY ON EARTH I would give Comcast another dime! Their customer service is terrible, and they don't care about their customers. It's like they're only interested in taking your money and not providing any service. I mean, seriously, who charges someone for a "vacation hold" when they're homeless? And then, when I tried to cancel, they made it impossible for me to do so. It's like they wanted to keep charging me for services I wasn't even using. And don't even get me started on the fact that they charged me for equipment rental when I owned my own modem and router. It's just ridiculous. I'm so happy to be done with them, and I would never recommend them to anyone.

Comcast is a company that provides various services, but I would not recommend them to anyone. They claim to have improved their customer service approach, but my experience with them has been nothing but frustrating.

Firstly, setting up service with them was a nightmare. Their website wouldn't finish my order, and my first call to them took 45 minutes, only for them to tell me they couldn't offer me what I saw online. I almost gave up on them, but decided to give them one more chance for their fast internet deal.

The guy who helped me set up the service was able to do it with no problem, but the deal I saw online for $54.99 suddenly became $59.99. I decided to go ahead with it anyway and opted for self-installation, which I was told I could pick up at the Longmont Service Center on Sundays from 1-5 PM.

However, when I arrived at the Longmont Service Center on a Sunday, it was closed. I had to drive to the next city, Boulder, just to pick up my self-install kit. When I got there, the agent tried to pitch me a deal for phone service, which I declined.

When I got home, I realized that the line wasn't hooked up correctly, so I had to call them again. When I asked the lady on the phone if I would be charged extra for the installation, she couldn't give me a straight answer. I was shocked that they couldn't tell me what the charges would be, so I told her I wouldn't pay any extra and that I would cancel and go with another provider if necessary.

The day of the installation, I received an email showing $0 on the appointment reminder, but I still wasn't sure if I would be charged extra. The installation guy didn't mention any fees or have me sign anything, but when I got my first bill, it was almost $200. There were charges for the plan, internet boost fee, internet install fee, voice install fee, and activation fee.

When I called to inquire about the charges, the girl on the phone had no idea what she was talking about and kept me on the phone for over 30 minutes. I eventually gave up and asked for a call back, which never happened. I went online to chat with an agent, who told me things I had never heard before and left me confused about what I had signed up for.

I eventually got escalated to a loyalty agent, who promised to take care of everything and remove the installation charges. However, I had to call and confirm it for legal reasons. When I called back, I had to explain everything again, and the agent started questioning the resolution. I got placed on hold, and my phone dropped the call.

In the end, I decided to switch services and take advantage of their 30-day guarantee. If you're considering Comcast, I guarantee you that it's not worth the pain and miscommunication.

I had xfinity internet for a short time while I was in the military, I had to move and canceled the service; paid everything I owed, and returned the equipment. Years later, I received a credit karma notice that I had a collections account posted. I called the collections company and they said it was from Comcast, Comcast had left my account open for months and said I had owed them about $300. I know for a fact I closed everything. I talked to several representatives who said they could see it was a mistake, and that someone else had been living in that location and had service there. Why would I have an account still open without even using the equipment or service?! Unfortunately, not one representative knew how to fix it or what to do, along with several that I talked to from other countries that just read a script and could not understand what I was saying. I would get put on hold for hours and no one would return to the call or they would just hang up. The ones that did give me a number, gave me a number that didn't even work. It was a closed extension. After months of arguing with them and going back and forth with the collections agency, I was able to get ahold of the right department. The fact that they could see it was a mistake by their record, and still wanted me to send them paperwork that showed I wasn't in that location, was pretty ridiculous because they could see that it was a mistake. So I emailed the paperwork and asked for a confirmation email. They sent me a confirmation email. I never heard anything. I called the collections agency and gave them the same paperwork. They got ahold of Comcast, after I had been the middle man the whole time. I finally received a call from Comcast and they said they had not received the email & tried to rush me off the phone. I told them to hold on and pulled up the email and read them the time, date, and the confirmation that I had received. They finally found the email and said they could not accept it because the paperwork did not have my name on it. I again looked at the email and told them "if you look at the paper, in the top left corner it says very clearly in bold lettering "NAME: LAST, FIRST", it is clearly the correct paperwork & I will get my lawyer involved if this continues" They finally agreed that they were wrong, only because I had to push them so hard. I am still waiting for it to clear on my credit report and waiting on the proper paperwork from them. If I didn't try so hard, it would still be on my credit report. Yes, I could have just given them the $300, but I did not want this on my credit when I clearly knew it was a mistake. They have done this to other people I know. It's an easy way for them to make money a couple hundred dollars here and there from people that don't want to deal with it because they make it so difficult. I had to be the person to handle everything and do their jobs because Comcast and the collections company did not communicate, they also had my wrong information the whole time. I do not recommend Comcast/xfinity, or any related companies. They were able to put an inquiry on my credit report EASILY with incorrect information, YET it was so difficult for me to remove it even though it was their mess up. These companies need to be held accountable, along with TransUnion/equifax/collection agencies who allow companies to do this so easily. If you are in this situation, fight it. Do not give them a dime. All they care about is money and not conducting business in a moral manner.

I had xfinity internet for a short time while I was in the military, I had to move and canceled the service; paid everything I owed, and returned the equipment. Years later, I received a credit karma notice that I had a collections account posted. I called the collections company and they said it was from Comcast, Comcast had left my account open for months and said I had owed them about $300. I know for a fact I closed everything. I talked to several representatives who said they could see it was a mistake, and that someone else had been living in that location and had service there. Why would I have an account still open without even using the equipment or service?! Unfortunately, not one representative knew how to fix it or what to do, along with several that I talked to from other countries that just read a script and could not understand what I was saying. I would get put on hold for hours and no one would return to the call or they would just hang up. The ones that did give me a number, gave me a number that didn't even work. It was a closed extension. After months of arguing with them and going back and forth with the collections agency, I was able to get ahold of the right department. The fact that they could see it was a mistake by their record, and still wanted me to send them paperwork that showed I wasn't in that location, was pretty ridiculous because they could see that it was a mistake. So I emailed the paperwork and asked for a confirmation email. They sent me a confirmation email. I never heard anything. I called the collections agency and gave them the same paperwork. They got ahold of Comcast, after I had been the middle man the whole time. I finally received a call from Comcast and they said they had not received the email & tried to rush me off the phone. I told them to hold on and pulled up the email and read them the time, date, and the confirmation that I had received. They finally found the email and said they could not accept it because the paperwork did not have my name on it. I again looked at the email and told them "if you look at the paper, in the top left corner it says very clearly in bold lettering "NAME: LAST, FIRST", it is clearly the correct paperwork & I will get my lawyer involved if this continues" They finally agreed that they were wrong, only because I had to push them so hard. I am still waiting for it to clear on my credit report and waiting on the proper paperwork from them. If I didn't try so hard, it would still be on my credit report. Yes, I could have just given them the $300, but I did not want this on my credit when I clearly knew it was a mistake. They have done this to other people I know. It's an easy way for them to make money a couple hundred dollars here and there from people that don't want to deal with it because they make it so difficult. I had to be the person to handle everything and do their jobs because Comcast and the collections company did not communicate, they also had my wrong information the whole time. I do not recommend Comcast/xfinity, or any related companies. They were able to put an inquiry on my credit report EASILY with incorrect information, YET it was so difficult for me to remove it even though it was their mess up. These companies need to be held accountable, along with TransUnion/equifax/collection agencies who allow companies to do this so easily. If you are in this situation, fight it. Do not give them a dime. All they care about is money and not conducting business in a moral manner.

This company is the absolute worst! I live in a rural area where Comcast has a monopoly, so I have no other choice but to use their services. We own our own modem and router, which they hate. Over the last 6 years, we have had terrible connection issues, but they always blame our equipment and refuse to do anything or help until we rent their modem.

Last week, a bunch of our WiFi devices could not connect. Every re-boot made it worse. We replaced the router AGAIN with our own new router, but only the hard-wired things were working, and the WiFi stuff was no longer accessing any internet or able to talk to anything else in the house even when they were connected to the router.

We finally bit the bullet and went to the xFinity storefront. We waited over an hour in line outside in the hot sun. We got a modem/router, installed it, and activated it, but there was NO INTERNET AT ALL! We called the automated system, and it took over 2 hours and 20 calls to get to a human. The human's only troubleshooting "solution" was to send a re-fresh signal and tell me everything "looks good" on their end. After 2 hours on that call, she finally booked a tech to come out and look at the lines.

The tech arrived at 2:30 pm and said, "I'm showing everything is connected and there are no issues." I said, "No, there's no internet getting to any of my devices at all." Three hours of testing and rewiring later, and he claimed HIS phone was cruising the internet, and his shift ended at 4, so he had done all he could. I have 37 devices, and only 3 are actually functioning once connected. I told him this over and over and showed him that the hardwired stuff wasn't even working.

He handed me a 4 plug splitter and a CAT5 cable and said, "here, try this" and took off. We called them, and the offices were supposedly closed. We tried to use their chat and immediately asked for a more experienced tech to be sent, and kept getting handed off. Their "support" was also to reboot the modem over and over. Then they told me I needed to call all the manufacturers of all the devices that weren't working. They then said I had a 14-day drop bury appointment (to bury the newly run outside line) and needed to wait for that until I could have a new tech sent for the issues.

So I asked the app for a phone call from billing. Billing listened and handed me off to tech. Tech restarted the modem over and over. They handed me off over and over, and each time their "solution" was to restart the modem. Four hours later from when I started the chat, it's after 9 PM at this point, and I've been at this in total since 2:30 pm when the tech showed up. The last guy in tech support says, "I'm going to have to schedule a senior tech to come out," and I lost it. I said, "I would like you to note that I reached out 4 hours ago, and my first request is that I wanted a senior tech. I've been at this for FOUR HOURS for that to be fulfilled. I really think I'm due a credit on my bill. This is insane." So he says the best he can do is $15 off my bill.

How is this company allowed to take money from people? This is abhorrent. They have been putting the blame on me for years because I don't rent their (obviously) garbage equipment. Then when I do get their equipment, they still tell me it's my devices not working properly. I have a brand new iPhone 11 that connects to every WiFi connection I ask it to, but they insist it's my problem when I can't connect to this 1 particular connection.

Comcast, YOU ARE HORRIBLE AND THIEVES!

I gotta tell ya, if you're thinking about getting Comcast Cable installed in your home or business, you might wanna think twice. I mean, just take a look at all the complaints about Comcast Cable on the internet. And let me tell you about my experience.

After putting up with their terrible service, their God awful customer service, and their rising rates for 7-8 years, I finally decided to call and cancel my service. But let me tell you, they don't make it easy. As soon as you say you wanna cancel, they put you on hold for 45 minutes. And then, when a customer retention specialist finally gets on the line, they try to convince you to stay. And you gotta be careful, because they'll try to trick you into agreeing to a new two-year contract without even telling you.

Now, I had actually tried to cancel back in November 2016, but I ended up staying because they offered me a discounted price. But they didn't tell me that agreeing to the discount meant I was agreeing to a new two-year contract. Sneaky, right?

So when I finally did cancel, they treated me like a dog. They told me I had 7 days to return their equipment or they'd bill me for it and mess up my credit. And then, even though I returned the equipment within 4 days, I got a bill for $150 for "early termination." But get this, I only signed a 2-year agreement when I first signed up with them. So how could I be terminating early after 7-8 years?

When I complained, they told me a supervisor would call me back. But guess what? No one ever did. So I complained to the FCC, and then I magically got a call back from Comcast Corporate. Patricia Carroll, an executive at Comcast, offered to credit me half the bill if I paid the other half. But I wasn't gonna fall for that. I told her I owed them nothing, and she said she had a recording of me agreeing to the new contract. But when I asked her to produce the tape, she said I had to write to the legal department. So I did, but I'm still waiting for a response.

Then I wrote to the BBB, the FCC again, the attorney general, the PA state commission, and anyone else I could think of. And you know what? I switched to Verizon Fios, and it's been twice as fast as Comcast, with no black screens, better phone service, and a lower bill. So if you're with Comcast, don't even think about canceling. They'll make you pay for it.

Anyway, that's my story. I'll update you if anything else happens.

Sincerely,
Rob Hearn
***@yahoo.com

I have been having a problem with Comcast and DIRECTV ever since we moved to this location. They keep overcharging me and charging me whatever they want to charge me. It's frustrating because they all work together in these small towns and they are all doing the same thing - robbing people of their hard-earned money. It's hard to believe that in a small town like this, things would be this way.

It seems like people don't try to learn anything from their wrongdoings. Instead, they get worse and worse. The way things are going wrong in this world today, you would think that somebody would learn some sense. It seems as though they would try to straighten up and try to do what's right, or at least be halfway right. God is warning us and trying to show us the way back to him. People are living too evil and wicked. All they can see is money floating around in their heads and this is all that matters to them.

Take a good look at what happened in Las Vegas. Those people had no idea what was going to happen to them. They were in the right place at the wrong time. This could have happened to anybody. And those people loved money too. They are gone and they can't take money with them, and you can't buy any of their lives back.

The point is, why be so greedy for money? That is what you call total selfishness. The first thing a person would think about those people that lost their lives is, "Oh well, it wasn't me, too bad." That's the wrong attitude. Those people were from all around the country, but you weren't there at the time it happened. Think about if you went to a grocery store and somebody opened fire. Then you would have something to think about besides money. You would be thanking God for saving your life. You would be thinking that it could have been you. Then you would learn how to seek God and thank God because he saved your life.

You will not be sitting behind a desk anymore trying to figure out how to skin a poor man's hide. You will be thanking God for saving your life. What people don't realize is that when you are trying to hurt someone else, you are only hurting yourselves because everything that you do wrong, there is a charge, and that charge is made out to God, and you are paying God for the wrong that you have done.

There is no love for each other anymore, and God is about love. Pretending you love someone isn't good enough for me. People have put all their love into money and don't care about anybody else. All they see is money and running a race trying to get more than anybody else. God told you that money is evil. And it is because people will do anything for money. Comcast and DIRECTV, I want you to know that robbing people isn't cool, and any other companies that are doing these things to people. There are a lot of hungry children out there, and you are taking the bread off their table.

God doesn't like for you to take from his children. He said to help the poor and needy, not to rob them. This is one of the prices that you'll have to pay to God. These people have been playing games with my account ever since we've been here. They keep upping the payments, and every time I talk to someone, they tell a different lie. Something needs to be done about this issue. They wouldn't want anybody doing this to them. What makes them any better than anybody else? When you call them up, they will give you figures to try and make themselves look good in case anything comes up, they can stick to a lie, and I know that they are wrong.

Whoever you are speaking to, they claim that they are adjusting the price, and when you get the bill, it's a hundred and something dollars. I have watched them over and over play this game. We have never missed a payment since we've been here, and they are telling us that we are not paying the full amount, and we are paying what they tell us to pay. They are all about money in this place. We are not behind in any payments; it's them doing this.

Comcast, or Xfinity as they are now known, has been my go-to provider for TV and internet for many years. While they may be a bit expensive, I have always found them to be reliable. However, recently I had to remove TV service for financial reasons and this is where my problems began.

The first representative I spoke with was very polite and explained that all I had to do to get the TV service removed was to drop off the 2 cable boxes at the UPS store and they would send them in for me. This was great! UPS actually sent an email with the serial numbers as a receipt. I told her that I wanted to keep the internet and explicitly told her I wanted the same speed. I made sure she was fully aware of my financial issues right now as well so she understood the importance of keeping things the same. I also made sure that she confirmed that we were keeping the same speed before I clicked the 'review my order' link because I can't waste money right now (I have a family to feed). She sent the email with the 'review my order' to confirm that I was keeping the internet and I 'e-signed' the agreement and to be honest, I did not read the agreement (and how many of us actually do this step).

The next day I went into my account to verify the changes because I have had many billing problems in the past with Xfinity that were 'mistakes' on their part. Somehow, I never seem to get the full amount of money back after their 'mistakes' but that's the price I pay to have service, right? But I digress. When I went back into my account, I found out that my account shows that the internet package is now 'extreme' and not 'blast' as I explicitly stated and repeated with the representative. I called Xfinity to get this fixed and this new representative was obliging. She changed the internet back to 'blast'. Done, right? I just went back into the account today and found the internet was corrected. Great! However, now there is a TV box listed on my account that does not belong to me and is not one of the 2 I returned last week. I know this because the serial numbers are listed.

I just called Xfinity to attempt to fix this issue. However, there is no longer a way for me to speak with a live person. I also tried to chat through my account. This did not work either. They redirected me to something completely unrelated to my current issue and will not let me chat with a representative. I looked for an email address so I could email them and could not find one. What are my options here? I figure posting this review in several places may get someone's attention at Xfinity who may be able to come up with a new business model for their customer service because this one stinks. I have been with Xfinity for a long time and I have noticed the more times you call, the less responsive they become. How much time and money will I need to waste before they fix this 'mistake'? I have already come to terms with the fact that I am going to lose money on this but at what point does this business practice cross the line from padding their profits to unacceptable?

I want to analyze this a little to uncover what seems to be part of the business model of Xfinity. I would like to acknowledge that people make mistakes and I can understand that. When it becomes a pattern and across multiple people it is obvious that it is not a mistake and more likely intentional (this is simple common sense). This is the underlying policy that seems to exist:

1. Try to upsell the packages. If it doesn't work, just do it anyway. If the customer doesn't notice, who is it really hurting? It increases revenue.
2. If the customer notices and complains, do your best to make it look like you fixed it. If there customer seems like they may follow-up, create a new problem such as adding a cable box to their account that they don't own. This will create some additional revenue until it's 'fixed'.
3. Create a telephone and chat loop if the customer calls more than 3 times so that they have no way to speak to someone to fix the third problem that was intentionally created by Xfinity.
4. I don't know this step yet (I will have to post the resolution)

Are these 'mistakes' intentional? I think it's obvious, but why does it have to be this way Xfinity? Why do I have to spend 5 hours of my time over multiple days verifying things in my account and talking to representatives about this silly nonsense? And now I have to deal with a new problem. When does this cycle end? How many hours of my and Xfinity representative time do I have to waste before I can simply move on? This is so disappointing. Xfinity does have great internet but the customer service policy is absolutely ridiculous. Xfinity, raise your prices if you need to increase your profits! Don't play these games and waste my time! Would you rather me spend my time dealing with this nonsense or would you rather me spend my time researching Covid-19 so I can save your family member when they come to the ED? There are only 24 hours in a day!

Hey, it's me, Jaymie Roberts, and I'm back with another review about Comcast. Let me tell you, I am beyond disappointed with the service I've been receiving lately. It's like every time I think things can't get worse, they do.

First of all, let's talk about the $100 installation fee I was charged. I had a technician come out to fix a problem that Comcast created, and somehow that turned into me being charged for installation. I was told the technician needed permission to access my account, but I never gave permission for an installation fee to be charged. I refuse to pay that fee, and I think it's ridiculous that loyal customers like myself are treated this way.

Now, let's go back to the initial problem. On May 1st, 2021, I transferred my internet service from my previous address to my current address. Everything seemed fine until July 1st, when my in-laws moved into the other unit of my duplex. Their move triggered the cancellation of my service, which I had been paying for without any issues for five years. No one bothered to call me and let me know my service was being cancelled, so I had to spend two hours on the phone trying to fix the problem.

The customer service agent who helped me was great, and he was able to fix the problem and explain everything to me step by step. However, I was still upset about the situation, so I posted a review to warn others about what had happened to me.

Later, I received an email from someone in the customer service department apologizing for the situation, but saying there was a billing issue that needed to be fixed by a pro technician. I had no idea that this would trigger the cancellation of my in-laws' account, and they had to spend time on the phone trying to get their service back on.

When the technician finally came out, he asked me what unit I was in and I explained the situation to him. He then told me that my in-laws were listed as unit 2 and I was listed as unit 1, even though I had spent hours trying to fix the problem and make sure everything was correct. He said that if we tried to fix the issue that day, we would lose service and my mother-in-law, who works from home, wouldn't have internet service. So, we left it as is and planned to solve the issue at a later date.

Fast forward to August 10th, and I received my bill notification in my email. I was shocked to see that my bill had increased to $233, with a $100 installation fee and two months' worth of billing. I didn't understand why I was being charged for two months when I didn't have service for two weeks in July.

When I called to rectify the issue, I was told that my charges wouldn't be returned because I had given permission for the technician to work on my home. But why should I have to pay for something that wasn't my fault? I'm a loyal customer who has never missed a payment, and I feel like I'm being treated unfairly.

I said it before, and I'll say it again: Comcast has no competition, so why should they care about their customers? There's no incentive for them to provide good customer service when they know people have no other options. It's frustrating and unacceptable, and I hope they start treating their customers better in the future.

I signed up for Internet Service with COMCAST on November 25, 2020. During the installation process, I informed the technician that we needed a line buried from the junction box to our home before we could connect to the service. However, on December 1, 2020, the installation technician arrived at our home without the necessary equipment to bury the line. He scheduled another appointment for us to have the line buried, but it took two weeks for someone to come out and do the job.

On December 11, 2020, a person came to bury the line without any prior notice. He informed us that he didn't have the equipment to do the job and that only part of the utilities had been marked. He promised to come back on December 14, 2020, but no one showed up, and we received no communication about the delay. I contacted COMCAST, and they informed me that our order had been placed at the back of the line.

On December 29, 2020, I received a text message saying that our appointment had been postponed due to ground conditions. However, there was no snow on the ground, and the ground was not frozen. I called COMCAST, and they promised to reschedule the appointment and contact me. However, I had to call them again on January 5, 2021, to schedule a new appointment for January 11, 2021.

On January 11, 2021, no one showed up for the appointment, and I had to call COMCAST again. Kenzie promised to call me back, but she didn't. She also promised to expedite the order, but I received no response. On January 18, 2021, the soonest they could get to me, I called again and talked to Eddy. She informed me that she could only use the schedule she had and that the soonest I could get service was on January 18, 2021.

I asked to speak to a supervisor, and after waiting for 20 minutes, the line went dead. I called back and talked to another representative who put in a request to four different supervisors to pick up the line. After waiting for seven minutes, Andy, a supervisor, came on the line and informed me that a message to expedite the order had been placed. However, she couldn't provide any specifics, and it could take up to 48 hours to respond to an expedited order.

Despite the delays and lack of communication, I am still following up with COMCAST because we own a business with two facilities that use COMCAST as the ISP. The outages have been rare, the bandwidth has been consistent, and we rarely have to call technical support for anything. However, the experience has shown me that the group who buries the lines for COMCAST is not competent in scheduling and meeting schedules for COMCAST. They do it when they are ready and not before, and they won't bother communicating one way or the other.

In conclusion, I am frustrated with the delays and lack of communication from COMCAST regarding the installation of our Internet Service. However, I am still following up with them because of the quality of their service. I hope that they can improve their scheduling and communication processes to avoid similar delays in the future.

I recently had an issue with Comcast where I was supposed to receive a refund for services, but only received a partial refund. I contacted Xfinity Chat Support and was connected with Sumit. He asked for my full name, complete service address, and zip code for account verification. After a few minutes, he informed me that there was no payment made on my account and asked when I cancelled my services. I provided him with the details and he asked me to log in to my online account to provide him with the account number so he could check the correct amount for me.

Upon logging in, I discovered that my account was a prepaid account and that I needed to contact the concern team for assistance. Sumit provided me with the phone number and business hours for the team. I expressed my frustration with the situation and the company's service, but Sumit remained professional and tried to help me in the best way possible.

Although I was not able to receive the refund I was hoping for, I appreciate Sumit's assistance and understanding. I do believe that Comcast could improve their customer service and hiring practices, but I will take this as a feedback and hope that they will address these issues in the future. Overall, my experience with Comcast was not ideal, but I am grateful for the help I received from Sumit.

Me and my wife, we've been using Comcast for the last 3 years. And let me tell you, it's been a ride. We've had problems left and right, and it feels like we can't catch a break. The billing is a mess, they keep charging us for things we didn't buy, and they change our bills without any notice. It's like they're trying to confuse us on purpose. And don't even get me started on the service-related issues. Faulty equipment, improperly installed equipment, and "unidentifiable problems outside of our property" - whatever that means. We've had it all.

But the cherry on top of this whole mess is what happened recently. They scammed us, lied to us, and stole from us. It's a long story, but basically, they applied a payment to a closed account, causing us to be charged late fees and have service interruptions. After a dozen phone calls and hours on the phone with their "CSR" reps, we finally got the issue corrected. They promised us a credit of $227.58 for the next month's bill, which they did apply to our account. But then, out of nowhere, they removed the credit without any notice. When we called to ask about it, they said it was incorrect and not owed to us. And now, they're saying we owe them $400 for the next two months' bills, plus the late fee for July.

We talked to a CSR manager for 50 minutes, and when we asked to speak to their boss, they put us on hold for over an hour and then hung up on us. We're back on hold now, and it's been over half an hour. It's like they don't care about their customers at all. They're scammers, liars, thieves, and con artists. I wouldn't recommend doing business with them if you value your money and your sanity. They'll steal from you, scam you, lie to you, and then blame you for their mistakes. Stay away from Comcast.

I ain't had Comcast cable or internet in like 4 years and I don't think I'm ever gonna go back. I even went and filed complaints with the Better Business Bureau about their shady practices, but it don't seem like they've changed none. Let me tell ya, they need to give their customer service reps a dang dictionary so they can look up the word "complementary". I was having all sorts of trouble with my connection (turns out there was some exposed cable wire just chillin' in a puddle of water after every rain) and every time I'd complain, customer service would offer me some kind of "complementary" upgrade for my "trouble". Now, complementary means free, right? But I kept getting charged for these supposed freebies. And when I'd demand a full refund, all they'd offer was a partial refund for that month - which didn't even cover what I'd already paid to keep my account in good standing. That's just not right, ya know? I never woulda accepted those "free" upgrades if I knew I was gonna have to pay for 'em. And some of 'em were even done without my permission! I didn't even know about 'em until my bill went up. That's just terrible customer service, and it's clearly a scam. I never got my full refund, which was a pretty penny after a year and a half. I finally got so dang fed up that I refused to pay until I got my refund. But it never happened, even after I tried to work with the Better Business Bureau. And get this - the BBB closed my last complaint as "resolved" even though it never was! Don't deal with Comcast, folks. They ain't gonna change until we all boycott their services completely. Most places have other options for cable TV these days, so we gotta hit 'em where it hurts - in the wallet. We don't need Comcast, but they sure do need our money.

Xfinity, let me tell you, is a real headache. I had to use them for a whole year at my old place because they were the only option available. I was paying a whopping $183 for a plan that was supposed to cost $140. When I asked about the extra $63, they told me it was for "taxes and fees." I was supposed to be getting a "gigablast" internet speed, but I was lucky if I got 40. My internet would go out every day, and my TV would freeze up. It was a real nightmare, and I was so relieved when I finally moved and could get rid of them.

But, wouldn't you know it, when I moved to my new place, Xfinity was the only "good" option for internet. So, I set up an appointment for last Tuesday. The technician showed up, but he wouldn't come inside. I explained that I work from home and need internet in the back room, but he said they weren't coming inside because of Covid. My new TV provider and the internet company I had hoped to use had no problem coming inside, but not Xfinity. The technician said he had his supervisor on the phone and that he approved the drop, and that another technician would be there on Friday between 2-3. Of course, that was a lie. He stood there without a mask, looked me right in the eye, and lied to my face.

We called that evening, and the agent was apologetic and sent out a technician the very next day. But, when the technician arrived, he spent maybe 10 minutes and said, "I can't do it. If you have a drill, drill a hole in the wall and then tell your landlord it was there when you moved in." So, in less than three days, I had been lied to and advised to lie by Xfinity. After the technician left, I spent my whole lunch hour and my husband spent three hours on the phone with different agents, technicians, and supervisors, being told several different things. The third lie was that a supervisor would call back in an hour, but they never did.

So, here I am, trying really hard to work from a card table in a corner of my living room, dealing with a company that tries really hard to NOT do their job and provide the worst customer service in the world. It's frustrating, to say the least. I wish there were other options available, but unfortunately, Xfinity seems to have a monopoly on the market.

This company is the worst when it comes to treating their customers right. They don't care about making their customers happy, all they care about is making money. It's like they want to have the same kind of internet that China has, where everything is censored and controlled by the government. They want to have more power over copyright laws so they can sue people for using the internet. They even say bad things to you when you cancel their service.

The main problems with this company are their internet service and their lawsuits. They supported the SOPA bill, which would have given big corporations the power to demand that internet service providers block websites, even if they were legal. They also don't support net neutrality, which means they can block websites that they don't like. They even slow down certain websites to force people to pay more money. This is worse than software companies that use crippleware to encourage people to buy the full version.

This company has been sued so many times that it's hard to keep track. They violate laws that enforce net neutrality and they overcharge their customers. They even change their customers' names to bad words, like Ricardo Brown. They don't care about natural disasters, like Hurricane Ike, and they still require people to return their equipment. Trying to cancel their service is a nightmare, just look at the other reviews. They overbill their customers all the time.

Overall, this company is terrible. They do everything that their customers hate. They don't care about making their customers happy, they just want to make money. If you're thinking about getting internet service from this company, don't do it. You'll regret it.

Comcast is an absolute nightmare! My experience with them started when I tried to use the HBOmax app on my cable box, but it wouldn't work. I spent two hours on chat trying to get help, but couldn't get a human on the phone. Finally, they told me I needed a technician to come out. Two days later, a technician arrived and looked at my TV issue. He said the problem was with my modem, so he replaced it. But that didn't fix the problem. It turned out that the cable box was bad. The technician told me that he didn't have a Massachusetts box because he was a Vermont tech. He said a Massachusetts tech would come the following Friday between 8-10 a.m. to replace the box. I took that Friday off work to wait for the tech, but he never showed up. I spent another two hours on chat trying to get help. Finally, they agreed to send me a new box. It arrived on Tuesday of this week. I finally had time this Friday morning to install it, but it wouldn't load. Now, the other four boxes in my home won't work either. I spent another two hours on chat trying to get help. They told me they have to send another box, but they could save me money on my monthly bill without losing service. I agreed. When I came home from dinner, I turned on Showtime and found out I no longer had it, nor did I have Epic. Then I got an email from Netflix saying my credit card was being charged for a subscription. But I had a Netflix subscription through Comcast. I spent another hour on chat trying to get help. They told me I didn't have those channels. I asked them to have someone call me directly. Earlier today, I called the corporate number and spoke to an escalation specialist. He insulted me by offering a $51 account credit for lack of cable box use, but not the $650 I lost in wages for the no-show tech on the previous Friday. I wish I could change providers, but I have no one else in the area.

I wonder if anyone has sued Comcast and been successful? It seems like they don't care about their customers at all.

I gotta say, I'm not too impressed with Comcast. I had to call them up to ask about their internet plans because their website was acting up, and let me tell you, it was not a pleasant experience. First off, the representative I spoke with couldn't seem to get my name right, even though I repeated it multiple times. And when I asked for clarification on some things, he got all huffy and puffy like I was wasting his precious time or something.

But the real kicker came when I tried to end the call and talk things over with my roommates before making a decision. This guy just couldn't handle it. He started getting all hostile and asking why I wasn't signing up right then and there. When I explained that I just wanted to discuss things with my roommates first, he accused me of wasting his time and said it wasn't his job to tell me about the product. Like, seriously dude? You work at a customer service call center for internet plans. That's literally your job.

I tried to end the call multiple times, but this guy just wouldn't let it go. He kept insisting that I didn't need to talk to my roommates and that I should just sign up right then and there. I even put him on speaker so my roommate could hear what was going on, and he still wouldn't back down. Eventually, my roommate had to step in and tell him off before we finally hung up on him.

All in all, I feel like Comcast wasted my time and treated me pretty poorly. I wouldn't recommend them to anyone based on my experience. And to that representative, Spiden or whatever his name was, I hope he learns to treat his customers with a little more respect in the future.

I used to be a customer of Comcast, living in New Hampshire, and let me tell you, it was a nightmare. I strongly advise against giving them your Social Security number. I had been with Comcast for many years and had never missed a payment. However, one day, I received a call from them saying that I had an outstanding bill in Ohio and that if I didn't pay it immediately, they would send me to collections. The bill was for hundreds of dollars, and I was shocked because I had never even been to Ohio. I explained to their fraud department that someone had been using my Social Security number to open fake accounts and get free TV. But instead of helping me, they told me that in order to avoid being held liable for the bill, I had to send them a copy of my driver's license, Social Security card, and a bill in my name. I was hesitant to do so, but I felt like I had no choice.

I also asked them to remove my Social Security number from my account because clearly, someone had hacked their security to gain access to it. They had my address and phone number because I did have an account with them, and I was worried that someone would use my Social Security number to access my savings account or buy a car and not pay for it, which would make me liable for other things that a Social Security number could be used for. But the Comcast fraud department told me that there was nothing they could do for me.

A few months later, they sent my name and phone number to a collection agency for another non-paid bill in yet another state. They once again asked for copies of my license, Social Security card, and a receipt for another bill because of another Comcast bill. But this time, I refused to comply with their demands because if my Social Security number was being hacked, then they would use these copies to create other fake bills.

A few months later, I received yet another collection agency bill, this time for a Comcast cell phone bill in yet another state. It was clear to me that the security breach was with Comcast because if it was with another company, then other fake bills would have been created with other companies. But they never tried to fix it or apologize for their mistakes.

In the end, I got rid of Comcast and never received another fake bill. I learned the hard way that you should never trust Comcast with your Social Security number.

When I first purchased Comcast I chose the internet and basic cable package with 2-year agreement. My first bill was for $129.99 which included all equipment and fees. After 6 months and no changes made to my service the monthly bill increased to $149.99 after a year to $172.93 and so on. Mind you this is supposed to be a fixed 2 year contract but Comcast makes up and alters the contact as they go without your approval. After 2 I got a call from Comcast offering the x1 platform and was told the bill wouldn't change at all. That lasted 1 month then all of a sudden jumped $40 to $232.35/mo. This is an insane amount of money for 1 person to have basic cable and internet. I then realized they added HBO and starz to my account without my knowledge so I went on and removed those channels decreasing my bill to around $200/mo. I called to complain but just got thrown around to different departments which was a total waste of time. They then figured out I lowered my bill and then decided to hit me with broadcast and regional sports fees (which were never stated on my bill until now) on top of increasing the equipment rental fees from $6.99 to $12.99 so my bill was back at $230/mo. I called to complain again and they told me there's nothing they could do then told me I could cancel but would cost me $330 early termination fee. This company flat out robs its customers and does not abide by any contract but will punish you if you break there rules, try to decrease your bill, or even leave. I'm surprised some of there business practices are legal. You can't even get out of it you become a slave to the cable company. Do not get involved with Comcast once your in you cannot get out without paying them a ridiculous fee to leave or get sent to collections because you angered a rep. Even if you try to cancel they won't let you. They'll say they canceled your account then continue to bill you and then send you to collections screwing up your credit. That all happens behind your back because you'll never see another bill but will owe them thousands. STAY AWAY FROM COMCAST!

Comcast's service was okay, but their accounting and customer service are the worst I've ever seen, no cap. After a year of using their service, I had to move and close my account. I paid off all the charges for the equipment and lines and asked them to close my account. I made sure that all outstanding balances were paid and the phone numbers were deactivated. However, Comcast continued to bill me at the usual monthly rate. Unfortunately, I had signed up for a pre-authorized payment plan, so every month, Comcast continued to take money from my checking account. When I called the company, it was a whole mess. There was no record of past calls, so I had to explain the problem again and again, often several times in the same call as I was transferred from one rep to another, to "managers," to this department, that department, etc. Their explanations for the charges were inconsistent. No one agreed on exactly how much they thought I owed, or why, or for what. One time, the rep who answered my call told me that no, I could not talk to a manager because they were all at lunch. Finally, I had to cancel my debit card to stop the debiting of my account. I continued to receive emails for years, and finally a collections notice. Again I called Comcast, only to learn that they had no record of my account. The collections notice was real enough, though. I finally had to negotiate a reduced amount, which I did NOT owe, to repair the damage this had done to my credit score. This is a HORRIBLE, horrible company. You will NEVER receive competent handling of a problem, resolution or fair treatment. It was clear to me that their incomprehensible billing is meant to confuse or frustrate their customers so much that customers just hand over money in desperation, as I did. I will need to replace my 13-year-old car soon and I need my credit score. How can I even fight this fraudulent charge when Comcast no longer has a record of my account, or even the email address I had through them? This company will skin you alive to line the pockets of its upper managers and share holders. DISGRACEFUL. I'm telling you, if you're thinking about using Comcast, think again. Their service might be okay, but their customer service and accounting are a whole different story.

I had to file 2 complaints to the FCC over disputes with Comcast. From the very beginning over 4 years ago they were very confused. I closed on my home on March 15th, 2018, the next day I called comcast for the phone, internet and TV package. The next day comcast had my credit card cancelled, it took almost 2 hours on the phone with my credit card company. That Sunday I received my package. I couldn't set up the TV box, plugged it in there was no light. On the phone with a Comcast rep, she said we'll have you up and running, even 'though I told her it did not light up. 45 minutes later she says, "duh, it must be broken". For the next 3 days I couldn't even sigh into my account, they created an imaginary person with the same name as myself and used an old address of mine that I never gave them, sending my bill to an old address. They wanted me to pay extra for HD, I declined. Right now I would be paying over 30 dollars more a month for HD. I was able to get over 50 channels with an antenna all in HD. Comcast gets the same signal, but charges you a broadcast fee after they turn in into crap.

Four years later, the present, I decided to cut the cord. I was paid up for the previous billing cycle. Everything was shut off except the internet. They wanted to charge me over $250 dollars for the next billing cycle, I have solid proof of this. This was the 2nd time I filed a complaint with the FCC, both times Comcast Headquarters agreed with me. After I returned in my TV box, 2 days later they send me some kind of TV streaming box, even thought I had no TV service, LOL The day before I told them I did not want or need it. The rep had multiple boxes of the same TV box on a shelf behind him, he said my order was being sent. I told him it was not my order, it was their order, he got angry and tossed the box on the shelf. When I eat at a restaurant the waitress doesn't' say, here's my order for you. I told the rep semantics does not work with me.

So much for their lame excuse of the "computer is never wrong". BS. Now "I" have to return this TV box or be charges $120.00 dollars. They cannot take responsibility for their mistakes, only real men can do that. They got greedy, now they get nothing.

I now have a phone and internet from T-Mobile, saving over $120.00 a month. No TV. If you do not want cable TV, T-Mobile is the way to go.

I'm 73 years old and never had to deal with such a disgusting company like Comcast. Their BBB rating is 1, only because you cannot enter a Zero.

Update;

Two weeks after cancelling my Comcast service TV+phone+ internet, I got 39 scam phone calls. And 3 - 5 scam calls since then. What they do not know is that I only use that number for family and friends. Before Comcast sold my phone number or whatever they did with it, I would only get on average 5 or 6 scam calls a year for the last 10 years. No one is going to tell me this is just a coincident.

I gotta say, I ain't never dealt with a company as bad as Comcast. I mean, from the get-go, they were all confused and messed up. I remember when I moved into my house, I called them up the next day to get my phone, internet, and TV package. And what do they do? They go and cancel my credit card! It took me almost two hours on the phone with my credit card company to sort that mess out. And then, when I finally got my package, the TV box didn't even work! I called up their customer service, and the lady on the phone was all like, "We'll have you up and running in no time!" But I told her, "Hey, there ain't no light on this thing!" It took her 45 minutes to figure out that the darn thing was broken. And that was just the beginning of my troubles with Comcast.

For the next three days, I couldn't even sign into my account! They went and created an imaginary person with the same name as me and used an old address of mine that I never even gave them! And get this, they wanted me to pay extra for HD! I told them no way, I ain't paying over 30 bucks more a month for something I can get for free with an antenna. And you know what? I was able to get over 50 channels in HD with that antenna! But Comcast, they charge you a broadcast fee and turn the signal into crap.

Anyway, fast forward four years, and I decided to cut the cord. I was paid up for the previous billing cycle, but they wanted to charge me over $250 for the next one! I had to file a complaint with the FCC, and even then, Comcast Headquarters agreed with me. But that ain't all. After I returned my TV box, they went and sent me some kind of TV streaming box, even though I had no TV service! I told them I didn't want it, but the rep had the nerve to tell me it was my order! I mean, come on, semantics don't work with me! And now, I gotta return this box or be charged $120. They can't take responsibility for their mistakes, only real men can do that.

So, I switched to T-Mobile for my phone and internet, and I'm saving over $120 a month. No TV, but that's okay. If you don't want cable TV, T-Mobile is the way to go. And let me tell you, I'm 73 years old, and I've never dealt with such a disgusting company like Comcast. Their BBB rating is 1, and that's only because you can't enter a zero.

Oh, and here's an update for you. Two weeks after I cancelled my Comcast service, I started getting all these scam phone calls. I got 39 of them! And since then, I've been getting 3-5 scam calls a day. Now, I only use that number for family and friends, so there's no way it's a coincidence. I'm pretty sure Comcast sold my phone number or something. Those guys are just the worst.