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Start.ca
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2.2 12 Reviews
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Start.ca Reviews 12

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Start.ca This company is amazin

This company is amazin. I never give customer reviews and I am just so impressed with the customer service that I felt I had to.

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Start.ca I'm not impressed with how I keep losing my Internet access

I'm not impressed with how I keep losing my Internet access. After many calls to the help desk, they kept telling me it was my router. Today my actual Modem went down.

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Start.ca The internet is alright, but the TV is really terrible

The internet is alright, but the TV is really terrible. The TV always freezes, skips, and buffers. Can't even watch a 30-minute sitcom without problems. Outages happen more often than not. The last outage lasted for a whopping 36 hours. These problems have been a constant annoyance since they introduced the TV service about two years ago. It's a good idea to check out the reviews or their Twitter feed before you decide to switch your TV provider.

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Start.ca Start.ca is the worst service ever!

Start.ca is the worst service ever! They take your money and don't provide the service you pay for. I went without internet for many months even though they were still getting my money. They told me to call back for credits once the issues have been resolved, but now they say Nope, you get nothing! It's a horrible service! I don't recommend it! I wish I didn't even have to leave 1 star, they don't deserve it.

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Start.ca I wasn't impressed at all

I wasn't impressed at all. My digital phone was down for 2 weeks in total. I kept getting transferred back and forth and after email, phone, and live chat, my phone still wasn't working because they didn't know who should deal with it. I cancelled my internet and digital phone services. I had to pay $15 to return their own equipment to them. This is not acceptable. I will never go back to Start.ca.

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Start.ca This company, Start

This company, Start.ca, is absolutely terrible. We've been without internet for days, which is a huge problem because we need it for work and school. They promised that someone would come to fix it between 8am and 8pm, but no one showed up. When we called to find out what happened, they kept transferring us to different "agents" who couldn't solve anything. We're still stuck without internet and there's no sign of any help coming our way. It's been a whole 48 hours now and they haven't even mentioned reimbursing us, even though we pay them every month. They've left us completely stranded without internet and no way to get it fixed through them.

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Start.ca I've been with Start

I've been with Start.ca for a few years and I'm really happy with their service. I just got a new wifi camera and had some trouble keeping it connected. I called them up and it turns out the camera was too far from the router, so it wasn't getting a strong signal. They walked me through the steps using their customer care app and we figured out the problem and found the right solution. I'm really impressed with this company because they always make sure I'm a happy customer!

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Start.ca I've been with Start

I've been with Start.ca for like 10 years now. They've always had really good service and cheap prices, great communication service. But lately, their prices have gone quite high. I don't have cable, so I watch stuff on my Android boxes and half the time, I can't even stream anything. It just keeps freezing up or won't pick up the streams. So frustrating, you know? What's the point of having internet if you can't stream anything on your TV? If anyone knows a better and cheaper company, please let me know because I'm pretty much done with these guys. I can't afford these prices with crappy service anymore.

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Start.ca STAY AWAY

STAY AWAY. The worst company I have ever dealt with. I can't tell you how many hours of my time I wasted. Two months of service appointments and still no internet, yes, two months! On December 30th, I activated my account and scheduled my service installation. Fast forward to February 12th, 2022, I have had 13, yes, 13 service appointments and still no internet. Missed countless days off work, spent hours chasing Start staff. And I would simply get an apology email and nothing would change. They have no control of *** who's infrastructure they use. I wouldn't wish this service on my worst enemy. I can't tell you how frustrating my experience was. After over two months and 13 appointments, I switched providers and my internet was installed on the first appointment.

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Start.ca I've used start

I've used start.ca and told lots of friends about it too. They were sick of the big companies and their terrible customer service. My only problem with start.ca is that they have to use the big companies' infrastructure, so their plans are limited. If there's an issue with the infrastructure, they have to rely on the big companies to fix it. My internet went out once because of the big company, and the techs at start.ca had a checklist from them to follow. They were pretty sure they knew what the problem was, but they couldn't do anything until they could prove it. They sent me a new modem from the big company, but that didn't fix it. I told start.ca, and they let the big company know, and magically my internet started working again. I could go back to using my own router. Start.ca is the best of the worst. I really don't want to support the companies that rhyme with *** and ***.

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Start.ca I signed up with Start in the spring of 2019

I signed up with Start in the spring of 2019. My contract was about to expire and they were going to charge me a lot for renewal. Internet still works okay. TV has been really bad since a week after I signed up. I've been on the phone with customer service several times a week for over an hour each time. It's a good thing I'm retired. This went on for months and months. Finally, a service agent figured out that my modem was faulty. I think this was just after I talked to customer service and asked to speak to the owner. I told the agent that I wasn't mad at her, but I wanted to talk to the owner about the terrible service they were providing. The only call I got was from a tech support agent. So they sent me a new modem to replace my faulty one. It worked great. For a WEEK. Then the same old problems started again. I admit I've been too lazy to switch to a new provider. But that's about to change. Since I got the new modem, I haven't had to spend any time on the phone with tech support. It's a complete waste of time. These people try their best to fix the problems, but anything they do only works for a couple of days at best. Usually, it only lasts a couple of hours. Now, I spend as much time unplugging the modem to reboot it so I can get TV for a little while as I do with the modem actually working. I'm finally at the point where I have to seriously consider getting a new provider. Start is cheaper than what I was paying before, but the TV service is so bad that in the long run, I've probably paid much more. I would tell anyone - STAY AWAY FROM START.CA. You pay less with Start, but the terrible TV service and the company's seeming lack of interest in fixing it make it a terrible deal for the customer.

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Start.ca I called start

I called start.ca to transfer my internet service on the 20th of October. We agreed to start the service on the 2nd of October. During the call, I asked about the compatibility of my router, which was listed on their website as compatible. The customer service representative assured me that it would work fine. However, four days before the start date, I received a call saying that my router was not compatible due to outdated firmware. They suggested renting a router for an additional fee or buying one for $120. We chose to rent the router, which arrived two days before the proposed start date.

On the morning of October 3rd, we had no internet service. Start.ca did not inform us about the delay. In the evening, I called them and was told that they were waiting for information from the previous ISP regarding the transfer. They said they would prioritize our transfer but did not provide an estimated time. On the 4th, we still had no service, so I called again and asked to speak to a supervisor. They said they would waive the installation fee, even though there was no fee for a transfer. They assured me that our service was a priority. They also agreed to provide updates via email.

On the night of the 5th, I called their help desk again and was informed that they needed a technician to figure out the issue. They requested the earliest possible date for the technician. However, I did not receive any communication about the service status, despite the agreement to send me updates via email. On the 6th, I finally received an email stating that the earliest a technician could come was the morning of the 10th, eight days after the proposed start. Another agent on the phone informed me that the agreed-upon monetary credit was not approved and that the agent who promised the emails had no authority. Furthermore, they mentioned that even if the technician came on the 10th, we might not have service until the 12th, ten days after the proposed start.

Not having internet service for ten days has been extremely inconvenient, especially as a student taking online courses. I am missing lectures and quizzes, and my mobile data charges have increased. One of my housemates had to relocate due to the lack of service. I have not received any compensation for the lack of service. Compared to other ISPs I have used in Ottawa and Toronto, start.ca has been the worst. They have not fulfilled their obligations and have repeatedly lied to me. I do not recommend them.

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Is Start.ca Legit?

Start.ca earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Start.ca stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Start.ca's reputation as a trustworthy leader in their field. Customers can rely on Start.ca's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Start.ca. The company provides a physical address, 5 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Start.ca has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Start.ca has registered the domain name for start.ca for more than one year, which may indicate stability and longevity.

Start.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Start.ca you are considering visiting, which is associated with Start.ca, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Start.ca website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

About Start.ca

Screenshot Start.ca
Start.ca is a highly reputable and reliable internet service provider (ISP) that has been serving customers in Canada for many years. With a strong track record of providing exceptional internet services, Start.ca has established itself as a trusted name in the industry.

One of the key strengths of Start.ca is its commitment to delivering high-speed and reliable internet connections to its customers. The company utilizes advanced technology and infrastructure to ensure that users can enjoy fast and uninterrupted internet access. Whether it's for browsing the web, streaming content, or online gaming, Start.ca offers a robust network that can handle the demands of modern internet usage.

Start.ca also stands out for its exceptional customer service. The company takes pride in its knowledgeable and friendly support team, who are always ready to assist customers with any technical issues or inquiries they may have. Start.ca understands the importance of prompt and effective customer support, and strives to provide a seamless experience for its users.

In addition to its reliable internet services and excellent customer support, Start.ca offers competitive pricing options. The company understands the importance of affordability and strives to provide cost-effective plans that cater to different needs and budgets. Whether it's for residential or business use, Start.ca offers a range of packages that deliver value for money without compromising on quality.

Furthermore, Start.ca is committed to transparency and honesty in its business practices. The company ensures that customers are fully informed about their services, including any potential limitations or restrictions. This level of transparency helps build trust and fosters long-term relationships with customers.

Overall, Start.ca is a highly reputable ISP that offers reliable, high-speed internet services, exceptional customer support, competitive pricing, and a commitment to transparency. With its strong track record and dedication to customer satisfaction, Start.ca is a top choice for individuals and businesses seeking a reliable internet service provider in Canada.
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  1. Start.ca Contacts

  2. Start.ca phone numbers
    +1 (866) 434-5888
    +1 (866) 434-5888
    Click up if you have successfully reached Start.ca by calling +1 (866) 434-5888 phone number 0 0 users reported that they have successfully reached Start.ca by calling +1 (866) 434-5888 phone number Click down if you have unsuccessfully reached Start.ca by calling +1 (866) 434-5888 phone number 0 0 users reported that they have UNsuccessfully reached Start.ca by calling +1 (866) 434-5888 phone number
    +1 (519) 963-1840
    +1 (519) 963-1840
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    Network Support
    +1 (519) 963-1841
    +1 (519) 963-1841
    Click up if you have successfully reached Start.ca by calling +1 (519) 963-1841 phone number 0 0 users reported that they have successfully reached Start.ca by calling +1 (519) 963-1841 phone number Click down if you have unsuccessfully reached Start.ca by calling +1 (519) 963-1841 phone number 0 0 users reported that they have UNsuccessfully reached Start.ca by calling +1 (519) 963-1841 phone number
    Media Contact
    +1 (519) 362-3979
    +1 (519) 362-3979
    Click up if you have successfully reached Start.ca by calling +1 (519) 362-3979 phone number 0 0 users reported that they have successfully reached Start.ca by calling +1 (519) 362-3979 phone number Click down if you have unsuccessfully reached Start.ca by calling +1 (519) 362-3979 phone number 0 0 users reported that they have UNsuccessfully reached Start.ca by calling +1 (519) 362-3979 phone number
    Sales Consultant
    +1 (613) 387-2503
    +1 (613) 387-2503
    Click up if you have successfully reached Start.ca by calling +1 (613) 387-2503 phone number 0 0 users reported that they have successfully reached Start.ca by calling +1 (613) 387-2503 phone number Click down if you have unsuccessfully reached Start.ca by calling +1 (613) 387-2503 phone number 0 0 users reported that they have UNsuccessfully reached Start.ca by calling +1 (613) 387-2503 phone number
    Photographer
    More phone numbers
  3. Start.ca address
    1-700 York Street, London, Ontario, N5W 2S8, Canada
  4. Start.ca social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
Start.ca Category
Start.ca is ranked 20 among 64 companies in the Internet Providers category

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