Mediacom
Reviews and Complaints

landline out again for a week. Techs no show twice for appointments. poor equipment and charged for it I am told I am [censored] and they do not help [censored] like me. Service out seven 7 days in November. TV has to be reset constantly. I have not had phone service for nearly a week. Check line message on phone itself and phone box. Need fixed. Considered IMON but was told I did not qualify for services being low income. Need lifeline credit and senior discounts restored.

We ended up moving and our new location we were not able to get Medicom, so I had to cancel. After I canceled I had to take the equipment to the closest location and after I was done with that the following month they charged me again by automatically pulling the money out. Well they were not supposed to had pulled it out. I called and they said that within 2 weeks I would receive a refund check in the mail. Well 2 months later and about 4 or 5 phone calls later today being the last phone call, still no check and her saying it could still be another 4-6 weeks. They had no problem taking the money when they were not supposed to and did it very quickly and now that they owe me money back, it is taking for ever. I am not Happy by any means and I will never get Medicom ever again and I will tell anyone and everyone not to get it.

your customer service is absolutely terrible. you have terrible communication through departments, which i consider unacceptable. also, i shouldnt have to fight nor wait a week plus to get my information needed to view my bill, when it was NEVER given to me and has only been sent online.

as a customer service manager of over 8 years, i recommend you reevaluate how you handle situations and customers and you most definitely need to fix your all around communication in your company.

I called and got the run around. Price gouging fees and install charges is wrong. Also fake promo

No cancel boxes sent and called and asked twice. Yet kept getting Kate charges snd bills

Get your act together. Quit exploiting and sharing peoples data and doing that OmniChannel marketing crap

Stop price a screw and modem/router gouging

Enough lies

Talked to Mediacom's loyalty dept in Jan 2023 to have bill lowered, I was given a price to pay which would be retro active back to date before increase. So I paid that amount,next month bill came it was not the amount agreed upon back in Jan. Called and was transferred to loyalty dept. They told me to pay a certain amount and bill would be all straighten out the next month. And that would be my amount to pay going forward. Received the next month bill that was suppose to be the correct amount, it is not. Called again, rep said they could only credit me $20.60 on current bill as it was not retro back to date before increase. I said I was not happy with that as I paid what I was told to pay each month. Asked to speak with a supervisor (Cindy) who I fell was condescending to me. She told me that I was told wrong by the loyalty dept and everyone else on what to pay. That my bill will be $20.00+ higher going forward then what I was told in Jan. And $30+ higher then what I was told in Feb. Told there was nothing they could do but go back and listen to my phone conversations, talk with the reps. I was suppose to pay the amount supervisor quoted me plus the amount difference of what they quoted me in Jan. and Feb.

for over a week now I have not been able to use my personal router and access points. This is being caused by a change on the modem, which should be issuing ip addresses so that I can connect multiple devices. Called and spoke to gene with support who ask me to reboot my modem and as i explained to him what issues i was seeing he was unable to help. He did create a remedy tkt for lvl 2 support but was not able to provide a time as to when they would respond.

the ticket number for this is Tkt - 4694471. I am upset at this point because i am only able to connect one device and have streaming subscriptions as well as other devices that I use at home. laptops tablets and tvs. over the last several years ive been promised that things would get better things would be fixed and they never are.

On January 17 2023 I called to make a payment on my bill I paid $75 regarding the service that I was currently getting at the time and asked the representative if that would be fine, as it was a past due bill ,and I would have my services on until the following Monday the 23rd when I could pay the bill in full after I got my paycheck I was assured that everything would be OK my services would remain on and I wouldn’t have issues as I could pay the bill on the 23rd. I had no issues with my services again until that Thursday, January 19 when I came home to find that my Internet was not working so I called the company spoke with another representative regarding the issue and was informed that my services were shut off until I paid the remaining balance of $20 and a 40 some dollar Service fee. It was never mentioned to me that my services had been physically disconnected and that I needed to speak to collections regarding the issue. I called again on Friday, January 20 to pay the remaining balance and the service fee I was informed at that time that my services had been physically disconnected and that I would have to pay close to $300 to have everything set up again. I found this extremely upsetting and stressful that I had my services shut off even though I was informed by a member of this company that that would not happen. Had I known at the time that this was going to be an issue I would’ve paid the bill in full because it was a lot easier to come up with the extra $20 at that point then to come up with $300 in a day. I was set up to have my sons birthday party which would be a movie night which could now not happen because of this whole situation. The team seemed not to care at any point that it was their fault and their screwup that put us in the situation I got textbook responses nothing in any way shape or form showing that this company cared about its customers. I have been completely dissatisfied with the services that I was getting up to this point as the Internet did not work half the time and I had to constantly call the company to have it reset so I could get it to work. Only to be up sold a signal booster that would cost me an additional amount per month on top of the already rising prices. I hope that somebody else can avoid this whole thing.

In December of 2022 we stopped by the local Mediacom office to change our Mediacom plan. We were going to be out of the area for four months and wanted to keep our account but reduce our monthly expense. We were informed of a plan where we could keep two boxes and our modem and our service would be shut off on January 1st, 2023. When we returned at the end of April we could call Mediacom and the service would be reactivated. We were quoted a charge of $20.00/month for this plan, which we agreed to.

On January 8th, 2023, we received our Mediacom bill in the amount of $87.69 for the period 1/16/23 – 2/16/23. That’s the half price Vacation rate. When we spoke to Mediacom Customer Service on the phone, we were told no such $20.00 plan exists and the half price plan was best we could do.

On seasonal plan, needed to change to FT and add service.

11/30 got Sherry out of Iowa took 15 minutes than said can't help me get off of seasonal. Then, without waiting to make sure I got a human being said she was transferring me to what I heard as Premier Community. I spoke to a man who hung up on me because I complained about Sherry.

12/1 spoke to Stacey out of Illinois who said after 10 minutes that she cannot remove seasonal AND no supervisor available who could do so. She said she'd call me back the next day. She called but said the change would take over night. The change did not happen. She never called back.

12/2 got Marty out of Iowa who took the seasonal flag off the account, signed me up for service and scheduled someone to come out.

Marty was great. Otherwise, ineptitude by Sherry and Stacey. Should have been a simple call to upgrade service. It would seem that removing seasonal would be a simple task that they would be happy to remove.

Apparently, Katie Waller is the manager for both Iowa and Illinois. She needs to do a better job of hiring and training.

In September of 2022 I spoke with a mediacom agent on the phone about getting internet phone service. I asked specific questions and confirmed multiple times the answers given as I was comparing products. Agent told me I would not need any additional equipment other than a phone, that the rate would be $4.99 per month "for as long as you have Mediacom internet service" and I would get the first three months free. I asked specifically if it were a promotion and was told no. Turned out I had to have a Mediacom modem ($13.00 per month x 12=$156.00 per year x 3 yrs=$468.00), only 1 month free not 3 ($4.99x2=$9.98), $4.99 was a promotion only for the first year (not as long as I had their internet). The second year would be $14.95 per month (12x$9.96=$119.52 more for the second year). The third year would be $39.95 per month (12x$34.96=$419.52). This for the third year and every year thereafter.

So the first three years will cost me $1,017.02 more than I was told.

I called customer service the day the tech hooked up the phone (9/28/22) and said I had to have the Mediacom modem and was told I would not be charged because of what I was told by the sales rep. I was charged.

I saw the other charges and rates when I received my bill.

I spoke with a supervisor on 12/12/22 who apologized and said she could give me credit for the modem and phone for the next month and promised that the sales agent would be contacted by her supervisor. Said she could do nothing else.

I have spent multiple hours trying to get help with an ongoing problem with poor quality reception. The main issue is on channels beginning with 52, 53 and 54. Those channels frequently experience "tiling" which makes them unwatchable. I am old and ill, and live in an apartment building. All I get is offers to send a tech. The techs are unable to repair the problem and say the issue is in the outside lines. I have internet through Mediacom, and that operates ok most of the time. The issue is with the television service. I watch tv a lot since I'm disabled and don't get out. It's frustrating not to be able to watch shows I enjoy.

I purchased a few months of media com internet service and set up an automatic payment plan with them. Without reason halfway through the service the automatic payments stopped going through and I only noticed this do to the money not coming out of my account. I called them and told them about this, and we handled it over the phone. Just now a couple months later, I just got a report that my credit score was lowered by 40 points do to $60 in collections.

On Sunday a landowners was cutting trees and knocked down the line knocking out service to several people on FoxMeyer drive in Santa Rosa Beach. Three people reported it to mediacom on the 800 number. Today is the 3rd day No one has showed up and we still have no service. They say a ticket was done but no technician has come and this street has outages still and customer service acts as if it's no big deal. Then I drove to building off Goldsby and the lady was rude as well. Mediacom is looking real bad because of its people not the products.

I requested installation of Mediacom's cable service. On 10/29/2022 a service technician came to install and told us we needed to have a electrician come and fish in new wires. We followed his instructions and hired Cates Electric to do so, they informed us that connectivity of the cable wires existed after three hours of research. We received a bill for their services for $561.02. We contacted Mediacom for another service call. Another tech came out and appeared to fix the problem, he stated that the previous tech hadn't connected the cables correctly. Subsequently I called Mediacom and spoke with various departments to question why I was responsible for the electrician's bill since we hadn't needed any new wires. I spoke with a supervisor by the name of Ed in Valdosta, GA for more than an hour in an attempt to arrive at a compromise solution. Due to the confusion and expense I incurred, I offered to accept 1 month's complimentary service, and I would pay the remainder of the electrician's bill. Mediacom has refused to even consider any form of compromise or offer us any compensation.

Thank you for your consideration of our frustration.

my services crashed at 7:00 am on wed. 10/19,

i immediately called in a request for service and was told earliest a tech. could come out was mon. 10/24.

on 10/20, an area wide service interuption was posted to the web site and cleared late that evening...my interuption was not fixed even though i was identified as part of this interuption.

mediacom only has a technician in my area once per week, so no service is provided until that day brings a technician from over 90 miles away.