Juno Online Services
Reviews and Complaints

my name is Diane Orr. my 89 and 92 year old parents have been charged around 20 bucks for about twenty years. They haven't had the juno service for about that long. we as their children are just finding this out. this is an outrage to me. do you have any idea how much money they are owed? everytime they get a new credit card, they think juno won't be able to continue charging them but amazingly, they somehow are able to find their new credit card number and charge them. This has to stop! I will be contacting their credit card company and I will be contacting the Attorney General's office if this isn't stopped immediately! This is nearly 5000 dollars! you owe them money back!

October 1st, an unexplained charge for 27.95 UD Dollars was attributed to my Amex Card, which I cannot connect to any transaction. I request a refund and the suspension of any further similar charges.

I have used Juno since 2001 for email service in grad school. They continued to bill me as their prices increased without notice. My bad - I thought I was paying a minimum fee for the email (not internet service) and have been paying for internet through another provider. When I FINALLY realized (thousands of dollars later) that I was paying for something I never used, I tried to cxl and they said I had a balance due. I argued that I have been paying them for nothing for years and asked them to wave the balance due (less than $60) dollars. Nope.
Juno services are crap and expensive. Don't use!

Wi Fi went down 5 days ago and I checked and re-checked all hardware and they keep sending me a checklist of things to do which I have done over and over for 5 days now. I'm not a novice. I think their signal is being blocked and I keep asking them to check and they keep ignoring me and sending the same check list.

I probably have been a customer for 20 years or more. I'm paying for a temporary hook-up with xfinity and I keep telling Juno I need to get back up and all they do is keep sending me the same checklist of things to do. I certainly know how to check all my hardware. I've done everything on that checklist over and over for 5 days now. I'm not a novice. They need to check if the signal is getting into the Montgomery Village/ Gaithersburg area.

A few years ago that was the problem when I went down and it took them a few days to make the repair and get me back up. I keep suggesting that may be the problem since I've reset the modem, also turned it on and off, bypassed the filter, changed cords, disconnected and re-connected equipment, tried a different phone outlet, had Verizon check the line. The modem has green blinking lights suggesting it's working and is searching for a signal. I don't think their signal is getting through to their area. I'm tired of them sending me a checklist of things to check when that is not the problem.

I received a collection notice letter from united online for $45.00 for Juno services which I cancelled two years ago, as their rates went up annually from $10.00 per month to over $20.00 per month, which they unilaterally debited my credit card month after month without authorization and after I sent them email to cease and desist, and cancel the service. Something is not right with this company.

He, (Mr Precious), promised to furnish me with the Jumia online services account details, into which I may make a transfer in payment for an order. I waited in vain since last week and all effort to link him failed. Now I don't know if I am in the right place. How could I confidently pay for goods when communication with the payee is a problem even when payment is yet to be made?

I never changed my password for my juno account but now it won't let me log in, won't let me reset my password, and wants to charge me $1.95 per minute to talk to a live rep which sounds like a scam to me. What bull crap! and my stupid paypal account won't let me change my email, without having access to the Juno email account to verify the email change.

I have a charge of 24, 95 from Juno. Some time ago I tried to use Juno and you people told me that Juno did not supply services to wireless customers so we then and there agreed to stop billing me for service that you cannot or do not serve.

06/03 Juno online www.juno.com $ 24, 95 this is the charge as it is on my visa card, never did and still do not. How long do you think you should bill me for service that you do not sell?

After over 10 years as a subcriber to Juno.com as an internet service provider, I was finally able to get DSL service in my neighborhood. Juno charges for service a month in advance. I just happend to call to cancel my account on the same day that Juno charged my credit card for the next (future) month's service. When I asked the "customer service" rep if I would get a refund credit back to my card, I was told, "That is not our policy." When I demanded to speak to a supervisor, I was told I would be trans ferred and then the line went dead.

I discovered 2 months of fraudulent charges for Juno internet service and promptly contacted by financial institution to cancel the account. They informed me that I should notify the company that placed the charges to let them know: of the fraud, and that I was cancelling the account. I tried for 2 days running to call Juno and cancel the account. It was very suspicious when I first called on Saturday (the day I discovered the fraud) and 'John' answered and asked me for my name. He then said "I'm sorry I won't be able to look anything up for you right now because our computers are down. Try calling back around 3. They should be up by then." So, I waited until Monday. I called on Monday and spoke to Kellie around 9:57 am who told me that I had reached the wrong department. She said I needed to call back again and ask for Juno dial-up. I called again around 10:04 am and got Julie who also told me I had reached the wrong department. She transferred me to the "right department" where the phone just rang and rang and rang until I hung up. I called back and got Julie again (what luck!) and she said that she would hold on until someone answered this time. When no one did, she said she would put in my complaint and have someone call me. A day later, no one has contacted my by phone about this matter. Nevertheless, I found a form on line that I completed and complained about the fraud directly to Juno there. I received an email this morning saying someone would call me about this matter. The same email asked for a reply. So, I replied to the email and got a response back that I need to use my June email address and provide my password. I DO NOT HAVE A JUNO ACCOUNT... It's fraud! I'm glad I already cancelled my card. This is very annoying. How does it get any better than this?

In January 2007 I called Juno customer service to cancel my account. I connected cable internet the same week and was happy with my new internet connection.

I March I noticed that Juno continued charging my credit card our monthly fee for the service. I called to resolve it and they assured me that my account is no longer active.

In April I saw their transaction on my bank statement again. I then called my bank and closed the credit card Juno was using.

Last week I got a mail from Juno saying they tried to access my credit card but could not, and asked for an updated credit card number. Yes, sure :)

I am logging this compliant so If they send our account to collections I will be able to reference it.

Noticed a $39.90 charge I didn't recognize on my corpoate card through work. Called the number and found it was UOL Juno online. I have never signed up with Juno for anything. After an explaination, the person I reached first (India?) named "Bella" transferred me to "Nancy". After re-explaining the whole thing, she said there had been another $14.95 chage on my next Visa statement and that it would take at least two billing cycles to reverse the charges. I emphasized that this was a fraudulent charge on a State government Visa card, and she said she would immediately removed the $54.85 worth of charges. I called the bank and told them it was a fraud and they stopped both charges. I'd like to know how they got my name and Visa number? I had purchased some software on line from Australia, but nother odd other than that.

I had been a subscriber to internet service through Juno.com for over 10 years.

I finally was able to get access to DSL service in my neighborhood, so I signed up for it. An ISP connection was included in the basic monthly service charge for the DSL line itself, so I no longer needed Juno.

Juno bills a month in advance and requires a credit card to charge each month. I just happened to call to cancel my account (you can't do it on-line, you have to wait for ever for someone to answer the phone and then they try to sell you "back-up" service or on-line virus protection) on the same day that my credit card was to be charged for the next month. When I asked the "service" representative if I would get a credit applied back to my card, I was advised, "That is not our policy". When I demanded to speak to a supervisor, I was told they would transfer me and then the line went dead.

For 10 years my only complaint was the occasional server outage, but now I am totally pissed.

10/25/10 I was charged $24.95 from VISA - UOL*JUNO ONLINE. I didn't authorize or even know what this is about. Please remove charges immediately.

A charge for $14.95 appeared on my American Express card last month. I have NEVER signed up for their service. In fact, I have not even heard of this company before. The first person I spoke with at Juno first asked me for the phone number on the account. I explained to him that I never signed up for service. He was able to pull up an account under my name using my AmEx number but was not authorized to tell me to what phone number the dial-up service was linked. He gave me a reference number and transfered me to the cancellation dept. The man in this department told me that the account that was under my name was not using an AmEx card but a Mastercard. They do not have an AmEx number on file for me. I gave him the last four digits of the only two mastercards I have and neither matched. Nor was my mother's maiden name correct. He told me he couldn't help me. I hung up and disputed the charge with Amex. I it was removed from my account.

6 months ago my husband was getting packages sent to him which he did not order. We contacted the companies and found out there was no information except my husband's name and address and a Juno account which we do not nor have we ever had. We get our internet through our local phone company Reliance Connects and have had it for years. We called Juno they had no information on the person except the email address. There was no name or address or contact information under my husband's name with them at that time. I advised this was a fraud charge and to mark it disputed. My husband went to the bank and changed his debit card information and we were credited back the monies for the packages that were sent to us once we returned them. There continues to be someone in our local area that is using mine and his accounts after we use our debit card. They are investigating these charges now. We have NEVER received a bill from Juno or a request to pay so we assumed they took heed to our concerns six months ago and resolved the matter as a fraud. To our surprise now my husbands perfect credit is at risk of being blemished because someone did not care to follow through and send us all docs we requested and proof of signature. We have not received any phone calls from this company or the United Online Collection Division and it is my understanding from managing a collection agency for 6 years, The Fair Debt Collection Practices act requires a third party collection agency to make 3 point contact. Phone calls and letters we have just received a letter dated August 30 but received it on September 7th.

On July 5th, 2010 I noticed unauthorized charges on my credit card statement. Under description they were listed as "UOL *Juno Online [protected]".
I have never purchased any products or services from Juno; in fact, I hadn't even heard from such company before. I am still not even sure what they are (organized criminals, I suppose). Fortunately, VISA credited the amount back to my account after I got in touch with them (VISA) to dispute these fraudulent charges.

I was charged by this company once monthly for 9.95 for several months before I noticed there was a problem (yes, I realize I should have been more diligent in checking my account details...hindsight & all). I have never heard of them or visited their website and already had internet set up through Qwest. When I called the Juno company, they had all of my information correct except they did not have my 'security question' correct. they didn't seem to believe me that I didn't set this account up! it was set up a week prior to our wedding... like I was thinking of internet at that point! I was reimbursed for only the last two months. am currently disputing the charges through my credit card company.

I wanted to close my account and also end the existance of my email address. I got the run around from customer service that I would still have to keep email address open forever for 4.95 a month. I do not want that email address open anymore.I finally got an email from customer service that I wont be billed anymore but the email address will stay open forever. I would like it totally closed