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Bayan Telecommunications
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Bayan Telecommunications
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
Bayan Telecommunications Customer Service Phone, Email, Contacts

Bayan Telecommunications
Reviews and Complaints

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3.0 2 Complaints
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Bayan Telecommunications Complaints 2

How responsive is Bayan Telecommunications's customer service?

1 Resolved
1 Unresolved

Total complaints: 2

Resolved complaints: 1 (50%)

Unresolved complaints: 1 (50%)

Somewhere halfway 🌗
Bayan Telecommunications definitely has some work to do, especially in their approach to handling complaints. Responding to all complaints, rather than just a few, is the key to success and a high rating, as all customers want to be heard. As for reviewers, we would advise reading resolved complaints to see how quickly they were addressed and what information Bayan Telecommunications needed to resolve them.
How is Bayan Telecommunications’s rated by subscribers?

Bayan Telecommunications’s earns a 3.0-star rating from 2 reviews, showing that the majority of subscribers are somewhat satisfied with service.

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Keywords

refund agent competence connected customer service demand excuses hardship honesty hook up inconvenience internet connection legazpi city month morning nightmare patience slogan word of honor account
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J
10:36 am EDT

Bayan Telecommunications Refund

Hi,

Please help, my payment waa taken by Bayantel when I don't have an account with Bayantel. Please refund as that should be my Payment for electricity and I dont have money anymore

Desired outcome: Refund

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Bayan Telecommunications - Refund
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J
8:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bayan Telecommunications Incompetence and Inefficiency of Agents

I have applied for internet connection from BayanTel here in Legazpi City two times. The first time I was promised I will be connected in 5 days. It took a total of almost 3 weeks of waiting until I just asked for a full refund. This happened in January.
This month I applied again and I was promised I will have it in 3 days. Nothing happened except that the agent was very efficient in coming up with excuses every time I'd ask her. This morning I was told, that they will hook it up tomorrow but I've already lost my patience again so I just demanded another full refund. The agent gave me the refund after almost 4 hours of waiting for her since she promised to come around 3 or 4 pm.
What happened to their slogan "Gaganda Pa Ang Buhay"? It's a total nightmare, inconvenience and hardship. BayanTel Legazpi City should learn the principle of honesty, competence, good customer service and word of honor.

Read full review of Bayan Telecommunications and 2 comments
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The complaint has been investigated and resolved to the customer’s satisfaction.

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C
C
Cheche06
PH
1 comments
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Nov 12, 2018 11:45 am EST

Still no dial tone since tuesday or wednesday. Keep calling your hotline and got reference number twice. Your customer representative told me that your maintenance staff will drop by on saturday but no one came.

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J
JOHN DENTON77
Sierra Vista, US
1 comments
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Apr 23, 2012 4:01 pm EDT

I AGREE, THEIR CUSTOMER SERVICE SUCKS, MY GIRLFRIEND WAS WAITING AFTER A TECH "SAID" I WILL NOT MAKE IT TODAY, WAITING 14:38 HRS (ALL DAY) THEY COULD HAVE SAID EARLIER INSTEAD OF WASTING HER TIME. SINCE I WAS PAYING FOR IT FROM (US) I SAID FIND ANOTHER PROVIDER. THEY HAVE POOR BUSINESS PRACTICE.

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Overview of Bayan Telecommunications complaint handling

Bayan Telecommunications reviews first appeared on Complaints Board on Feb 18, 2009. The latest review Refund was posted on May 2, 2022. The latest complaint Incompetence and Inefficiency of Agents was resolved on Feb 18, 2009. Bayan Telecommunications has an average consumer rating of 3 stars from 2 reviews. Bayan Telecommunications has resolved 1 complaints.
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  1. Bayan Telecommunications Contacts

  2. Bayan Telecommunications address
    234 Roosevelt Ave. San Francisco Del Monte Quezon, Quezon City, 1105, Philippines
  3. Bayan Telecommunications social media
  4. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Bayan Telecommunications Category
Bayan Telecommunications is ranked 50 among 64 companies in the Internet Providers category
#48 Ritter Communications Ritter Communications #49 Internet America Internet America #50 Bayan Telecommunications Bayan Telecommunications #51 iWay Africa iWay Africa #52 ClearWire ClearWire

Recent comments about Bayan Telecommunications company

Incompetence and Inefficiency of Agents
2
I AGREE, THEIR CUSTOMER SERVICE SUCKS, MY GIRLFRIEND WAS WAITING...
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