Ooredoo
Reviews and Complaints

I have now been without my Internet for 64 days, my payment account is up to date and I am told by Ooredoo Hamman Sousse that my service is registered as active. I have been into the Hamman Sousse office 4 times to be told it has nothing to do with them, in fact the man yesterday was very rude and dismissed my complaint completely. He takes my money every 3 months, and my service was arranged by this office he could not grasp that I have had no Internet service for more than 2 months, I have paid for this service but not receiving any. Only to be told this is Tunisia. I had contacted the engineer directly which was ignored I've message the engineer to be ignored. I was so angry after being rudely dismissed by your sales agent, I finally spoke with the engineer, who has advised me he will come today.

This service is totally unacceptable, and your sales staff appear to be totally complacent in dealing with your customer's. . .

Dear Team,

I have ordered 14 pro max 128gb on my existing line on 28 Feb 2023 but its been 12 days they is no reply from customer service or the online website team,

i already made a payment of 13kd online.

I have raised complaints on 121 and 111 even on whats app application but no respone. the most un responsible team i have ever seen.

cannot resolve a small query both 121 and 111 and whatapp has no authority to communicate with the online team, so just sit and wait for the online team to wake up from there dreams.

thank you

I recently purchased an eSIM card from the Lulu Hypermarket on D Ring Road on 7th February. On the same day, the executive blocked my physical SIM card and provided me with a QR code and some details in a printed form. He instructed me to connect the QR code once I was connected to Wi-Fi. However, when I tried to do so, I received a message stating "contact your carrier administrator".

I visited the Ooredoo City Center and spoke with an executive there, who informed me that there have been some technical issues for the past few months and he wasn't sure when they would be resolved. He suggested that I either convert back to a physical SIM card or wait until the issues are resolved. When I asked to convert back to a physical SIM card, I was told that a QAR 15 charge would apply. I was also advised to contact the Ooredoo Lulu Hypermarket.

I find it confusing that the Ooredoo company is not able to provide consistent information or assistance, and I feel that it is unacceptable for a customer to be charged for a problem that was not their fault. I would like to request that the Ooredoo team take a closer look at this situation and resolve the issues with the eSIM activation.

from the very last year since I converted my prepaid Ooredoo connection to post paid I am complaining about the secret increase of money in post paid dues. since then I have been checking my Ooredoo app for suspected hike in due amount. I don't know why this company is looting poor expatriates like this.

Recently I found the 20 baize increase in my Account when talked with the customer service agent she told me that I send SMS to India why would someone send SMS when free message apps are available... then she told me I called to India. why would they when I got the balance minutes available in my account...terrible company... I will never recommend this cheater company.

i would like to inform that, i am a ooredoo postpaid customer with 5KD monthly subscription. My existing postpaid contract expired on 16th August 2022. I went to Ooredoo office(Daheej lulu) and gave cancellation request. That time i paid 10.750kd instead of 5kd(bill attached).

And they told will call from customer care within 24hrs. But i received call after 2 or 3 days. when they called i told to cancell. But for the month of September bill of 15 kd came again, instead of 5KD.

Again i went to Ooredoo office (Jaleeb office ) regarding this matter.This time they wanted 30 kd for cancellation.I showed cancellation request and paided bill. but they keep asking to pay 30kd for cancellation. They say nothing to do else.

This is not first time, on 2019 when i went to vacation to India, they activated Roming without my permission. Then i paid 80KD. Somany time i had to pay additional bill.

lot of time I called to customer care for cancellation. You can find if you check my voice and complaints

Kindly request a decision on this problem. Postpaid mobile no:[protected].

The above message was sent early to ooreedo site and legal department.

After filing a complaint with the legal department, the call came from customer care.They are asking to pay the bill again.

I will not pay the bill without officially informing me by mail what is the default on my part.

Otherwise I will submit all the documents to the court if there is no solution.

750 fils was charged as cancellation fee from me when I made the cancellation request.

I will submit all the proof to the court.

Hope your valuable reply as soon as possible.

The company sell cards 100g foe 50$. It doesn't disclose that data only 30g and 70g are for social media. It means once you pass your limit of 30g you can not check your email or search internet.

The company sell these cards and advertises them as 100gb of data while do not provide it or states this. In fact after multiple calls to the company no service wad provided and I wad told that someone will get to me in 48hr. What a scum...

This is veerapandian I'm from Kuwait i want to raise my complaint against your company fake offers and money thefting yesterday i recharge my oreedo number [protected] 6kwd and activated my 5G plan 500gb but the company activate 50gb free internet and my 500gb 5g together so my network is showing only 4g your customer representative also dont know how to clear the issue so please clear the issue as soon otherwise i need my money back idon't want your fake network company know my issues please I don't want your free

Assalamu alaikum, +[protected], is my number which am used more than 5 years.now am in abudhabi,so I don't using this number for long.now I find an stranger who using this same number.and also messaging to my family friends and my family.so now kindly I want to inform you that, please check the details and just block that number.really thanks to listen my complaint.

I got a huge bill for my Ooredoo post pay usage where they say that I made several calls to India which were made after my 800 minutes were used up. When I told them that I did not get any message about the out of bundle usage they said that it shows in their system that a message was sent, so I have to pay the bill. However, when I told them that the I was not able to check my usage on the app and the website as well as there was some technical issue from their side, they bluntly told me to pay the money. The complaints team member who called me was not ready to listen to my concerns and was constantly interrupting me and telling me to pay the money. I am sure he was either from India or Bangladesh as he was very arrogant and just wanted to get me to pay. I have even attached a screenshot of the error that I get even today when I try to check my usage on the computer. How do I take this further?

Ooredoo, please replace or repair a phone I purchased.

I bought a phone and a year long data package (thank you Riadh at Ooredoo!) in September 2022 for my young friend to use for her studies. I left Tunisia thinking that my friend was in good hands with Ooredoo.

However, a few days later the phone did not work. A visit to Ooredoo confirmed that the battery and motherboard were bad. My school aged friend’s family members have tried to get Ooredoo to make repairs or replace the phone. Ooredoo has told them multiple times to come back another day or to wait 2 hours to speak to the technical staff. They have complied with these requests at great upheaval to the family.

They have been told by the Sousse Centre manager that the phone is not in stock so an exchange cannot be made and that parts are difficult to get so that repairs will take a long time. The manager, Souha, offered to allow my friend to purchase another phone for $150-100TND more. When my friend’s family went back to the store with additional money, the manager convinced them that a new Tecno phone would be available in one week. In one week the phone was not in the store and the option to purchase another phone is no longer an option, according to the manager.

Meanwhile, my friend who I bought the phone for for her studies, has no phone. Please Ooredo, do the right thing sand replace her phone with another Tecno or upgrade.

You’re going to lose more with this issue than you know. When I return to Tunisia in November, if the issue has not already been resolved, I will visit the Sousse Centre store. I will port over my family’s and friends family’s numbers to TT and sadly and reluctantly leave Ooredoo behind.

I know you’re better than this, Ooredoo. I implore you one more time to do the right thing by your customer.

Dear Sirs,

I have registered a complaint through Ooredoo Complaint whatsup on 5th June regarding a KD15.000 being additionally charged to my monthly bill.

In this regard, Pls would like to brief you regarding the matter that while I was travelling in May to Riyad I had subscribed for passport roaming. When I reached Riyad I was not able to activate the roaming service. So I presumed that since I didn’t pay may be I am not able to get the line.

Hence, immediately I paid the KD 15.000 through my credit card while I was in Riyad. I am enclosing my bank statement for your reference. Then I chatted with the Ooredoo customer service and enabled the rooming service.

Once I came back, and the next month I saw my monthly bill has been charged again with the KD 15.000 for the roaming service. I immediately contacted several times through the whatsup Ooredoo complaint and gave all the requested details, and asked the person I was chatting to remove the KD 15.000 from my bill. I was assured that it will be done

With best regards,

Sanjeev Kumar | Procurement Manager

Al Munayes Gen. Trading Est. | P.O Box: 2446, Postal Code -13025, Safat, Kuwait.

Tel: +965 [protected] / [protected]

Fax: +965 [protected]| Mob: +965 [protected]

E-mail: [protected]@almunayes.com

Web: www.almunayes.com

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 Before printing please think about the environment.

I bought a tourist simcard at the Male airport on my arrival the 2nd of August 2022 (which was a rip-off since the start) 17GB for $35 but I couldn't contact anyone with my international simcard so it was out of pure desperation.

The problems started when I wanted to recharge. They advertise that they take Mastercard, Visa etc. but it didn't work! I tried so many times with my Mastercard , keeps on saying it can't be processed and the customer care requested that I restart my phone. Which I did, still didn't want to work.

So I made peace with the fact that this isn't going to work. I then made a plan to buy recharge cards. I recharged with 350 MVR so I can purchase a magey pack but of course this magey pack (20GB for 30 days) isn't for fhe tourist simcard. The cheapest option is 12GB for 500MVR. So I loaded another 150MVR.

I tried to purchase the 12GB but it kept on saying "Your request could not be processed" At this stage I was a bit frustrated to put it lightly. I then contacted the customer care again. They requested to restart my phone, same problem persisted. I contacted them using wifi but it disconnected for some reason and so data usage was deducted from my credit balance. They instructed me to try again but now I have about 480MVR and the minimum required is 500MVR. I would need to add more credit again. Now I'm really skeptical about taking this chance because I'm pretty sure that I'll get the same error message again.

I am not impressed with Ooredoo at all! You guys are taking advantage of tourists and worst of all your app services are not working. We need to contact our family back home but can't cause of this.

Shahry S package price is lower (95) only for new subscribers, where the existing loyal client gets ripped off by having to still pay 130.

For same services the price is not the same for all customers? This is discrimination in the highest level.

I got a problem of missing wifi username since 14/6/2022 and I informed the service center and sale person on 15/6/22. I did inform service center for 3 time but No action was taken till today ( 18//6/22).

I just started using Super net from 1/6/22 and after14 days , I got this problem of missing username.

I will thanks for your urgent help to solve the problem I am facing.

(User : Han Thi Zaw

Wifi ID : 331475

Ph : [protected]/ 553

I am a subscriber of oredoo 5 Kd/- plan for last two years. the plan is going to finish august of 2022. This number rarely using and mostly i am planning to going for good end of this year. 18th of this month I just check on the oredoo App.

I am very surprised they renew its their own some stupid plans. i called the customer care , they authentically said they called me and I agreed with this plan, any way lot of arguments they just register one complaint two days before.

I am very sure nobody call me and my phone call register also confirm this.

yesterday I visited their branch personally , their advice is also wait for the customer care call.

what the solutions for this type problems

thanks and regards

Anil

Signed a contract for new installation in Onan Avenues mall on 16 Apr and was informed someone would contact me within two days.

10 days later and after multiple call follow ups, still no contact or service received

Thank you for choosing Ooredoo’s Super Fibre Home Internet. You’ll receive a call in the next two business days to arrange an appointment to carry out the installation. Your Work Order No. is [WO0000000605569] To view a free video of the Super Fibre service installation steps, please click: http://ooredoo.om/ftthv

In the March-2022 bill, Ooredoo added 3.5 KD extra for the package that I never subscribed for. I received only an activation message, that photo attached. no other option to register for that service received, Ooredoo says I subscribed for the service by I-SMS, which I never received. When I got activation SMS, I immediately called customer care and they unsubscribed me from that, told me check the bill at month end, if billed, call customer care. I did the same, but now they are saying I activated the plan and they cannot waive off the same now. I called and visited so many times, no updated, all are saying I done it, please help me in this matter, I was a prepaid customer in Ooredoo and they offered me 5KD plan and now they are charging extra. Also when I approached customer care shop to transfer me from post paid to prepaid where I was, they are saying that I have to pay 47.5 KD for that since I agreed for the 2 year contract, but during offer time customer care person never told me about this contract term only told its an offer for you. Now I am totally trapped by Ooredoo, I have to pay for Ooredoo for next 2 years, please help.

Dears

I am Amr Shahien, Africa Sourcing manager in KONE,

we are contacting oredoo team in tunisia to make a corporates deal and the contact person very reluctant and always give excuses for not calling back or respond to requests

I need to escalate the matter and to get some one incharge to move things on

mail : amr.[protected]@kone.com

BR

Amr

Yesterday on 29th March l sent money to a wrong number but l was not helped by oredoo customer service. They told they can not refund my money .and yet in other countries when you call customer care the get that money back to your account. I was so much disappointed in oredoo