Ooredoo
Reviews and Complaints

I pay every month to receive ooredoo tv and got an extra bonus for starplay. Since I have Ooredoo tv I have never enjoyed because it always hangs, has to reboot during movies, stops working although remote can turn off the receiver It can not switch channels. Starplay is a big disaster as well. So bottom line I am paying extra money to receive Ooredoo tv only to have trouble and no enjoyment. I just dont watch it because its too much headache and that isnt right! Please fix this issue! I have complained of issues before but nothing changes so I just give up!

I arrived at 3 mins before 8pm. Staff closed the door to the shop in my face, ignored me and said they had to sweep the floor! I took photos. It would have been so easy to open the door and answer my question. Please fire these staff for unacceptable attitude.

Dear Manager,
I have Complaint on 03-02-2021 Regarding Refund Amount 6 kd at Ooreedoo head Office, now 48 Days Almost Gone, My Refund Still Not Credited in My Account
i have Many Times Call to 121 and 301 But there is now Solution
Very Very Bad Service by ooreedoo
i want my refund Within 2-3 Days Quikly please

Refund Ticket Number Is 2680805
contact number : [protected]

This company is hacked from insiders, they call you from stolen numbers, then they steal your number, then use it to get your OTP for bank accounts and emails and all other accounts.

The worst and most unsecured communications company in the whole world.

They have the worst customer service ever.

The home internet connection is not stable, they say (We have the first 5G service in the world), these are lies! the worst connection ever.

Dont use it, dont trust them, just use any other providers, they are much better.

I requested ooredoo and sent messages to stop flash messages. However I again received and by mistake the subscription got activated. I immediately called customer service and cancelled the service with in two minutes. They still charged me with kd 3.5. I have launched a complaints 1 month back.. Still no response and they disconnected my line without solving the problem which means they are forcing me to pay.
Customer service is of no use.. They always says follow-up email sent for call backa. I never received a call since 1 month now.

Please don't get into a ooredoo postpaid trap.

Halo,

I am Sunil residing in Kuwait Mangaf. I had purchased ( ORDER ID 51371) a sim card online on June 15 2020 but until now ooredoo did not delivered the Sim-card .

please do the needful to get my sim card or money.

Thanks;

dear sir my name is Mohammad ali i am percheg ooredoo online crevice i pad mini celuler 128 gb last 13/oct/2018 but i am not recive till now and 23 kd i am pad but that time seller told me this product not a bailable you can buy another product, but i am not interested other product that time tell me after few days wite than i am wetting but now no body help me i am calling 301 but no body talk good only tal me your order now cancel ok i am accept my order cancel right but my money replace me in my accounts but no whu 23kd why you cut in my account if you no stock same product why take mony, ok give me my money in my account please.
this is my complaint can you hep me?

I have been trying to return a $50.00 shower curtain since Feb 7. "Satisfaction guaranteed is posted on their Storenvy store page .

The company has made me jump through hoops, sending pictures, asking questions, and the last communication said that they would only return 1/2 the paid amount and i would have to pay postage to return it. They still have not given me an addeess to return it to. I believe they have no intent on ANY refund.

The last attempt to get an address was replied "I have coronavirus". I want to return this for refund.

Company is a joke.

Dear Managements,

kindly note that OSN package El-Farq has been added to my account without my request, my kid press the bottom on remote twice and the package has been activated without his knowledge as the ooredoo tv has been restart suddenly and ask to press the bottom then he press ok twice and it was activated.

Please with my respect I want to cancel this package and remove it from me as I am not agreed to add it and it was activated by mistake.

I received the activation confirmation from you on 16th February 2020 and I make complain to cancel it on the same day from ooredoo city center branch.

I am waiting your confirmation of cancelling this package ASAP as I am not use it at all and I don't need it.

Aiham Kamal Mualla
+974 [protected]

i went there to settle my bills..and changed my postpaid line to prepaid, maybe there is mis understanding between me and the staff, she closed the line so i insisted i want to keep my line but prepaid, she gave me the worst experience of my life, she was mad, she convinced me to take other line like viva and zain(while pointing to zain booth)) as it is cheaper..i told her i need same number as all my personal emaila and accnt associated with it

she said bad words in arabic which i completely understand, she made me feel embarrased, i felt humilated

We took the ooredoo fiber internet connection date taken: 09/11/2019. Now I am facing problem internet not getting. Why this happened?
I registered the complaint yesterday got the ref no: req000000891734. Kindly update the status.
I called the customer service they told me it will take 48hrs. Its difficult for us.

Please try to clear the internet problem immediately.

Respected authorities sir/ madam
My router number [protected]
Civil id number [protected]

I submitted a can canllation request of my router line on 28/09/19 around 12.30 pm
From the oreedo counter in farwaniya, they told me to pay 20kd for cancellation, i paid it on same time.!

On 30/09/19, i got a call from 310 and asked me to pay 16 kd more.
I paid it at 2.30 pm on 30/09/19 and submitted cancellation request again.
Until now the cancellation not over
Please do the needful
Thanking you

My name is Poonam lives in qatar with my husband, I am using orredoo since February 2019 my phone number is [protected] and now I am getting some unknown calls from a Hidden number which is not shown even in true caller I'd and this same thing is happening with my husband, it may be harm us so we need to know about this hidden number who is that person? So this is the complain regarding finding out this number .kindly help it would b appreciated .
Thanks

Ooredoo is a certified fraud company in the world. they canceled my all flexis without any notification. and there no any actions have been taken by them on that; even though I have filed a complaint about it. Oh sorry, they took an important action on it; they sent a fu...ing ticket number (1-[protected]). I don't really know, that what the hell can I do with that; since no response from them.

But confidently I can say that Ooredoo is the good choice to lose your hard-earned money.

hi.
first of all i was having 500 gb with 6.5 kd . and as per customer service i cannot renew contract in same . i must have to go for 1tb that ll be 8 kd .
the question is even 500 gb is too much for this [censored] net speed . then i ll go for 1tb. its 4g plus but worst than 3g .. i think 3g was even had a better speed than this. and then forcefully they upgrade the contract to 1 tb . is that your way to deal with customers?
cannot say about router i am using m1 nightwalk . the latest one . you cant open even you tube in 2 different devices . and when talk to the customer service he gave very nice answer that if you don t like you can close your sim .
i got advice from your customer service . now can you give me any useful advice ? or i should have to close this and buy zain or viva service?
anyway i am customer of ooredoo more than 5 years/

Hi
I would like to make a complaint about my bill. Ooredoo charged me 47 KWD for the usage of 100 MB internet only without any notification for roaming. I tried to complain by calling but no one is ready to file a complaint. It was very unfair and unacceptable as without informing they have charged too much for very minimal usage. Please try to solve my query ASAP.
My no is [protected]
Ankur Raich
Kuwait Civil ID - [protected]

Dear Sir,

I am writing you to explain my not-so-good experience while applying for Ooredoo Supernet in Mandalay.

I called 09970000216 on 26/06/2019 to register for Ooredoo Supernet for my house in Mandalay and given all the information required. I was told that the Mandalay team would be contacting me within 7-10 days for the installation. I purposely mentioned during conversation that I was in urgent need of internet access at my new home and requested to call me for the arrangement earlier if possible. I was told that the special request was noted down in the system.

I have not received any call until 5/07/2019 and I called 09970000216 again. I was told to give my information all over again to submit a new application request. I also told that that was the second time I called for the registration of the Supernet fiber service. and repeated I was in urgent need of internet access.

I have not received any call or email from Ooredoo till now 9/7/2019. I was shocked by my experience how a Multi-National telecom company handles a sample registration process in Myanmar.

I am also now looking for an alternative and better service available in Mandalay.

Regards,
Htut Nay Linn
+95 [protected]
[protected]@gmail.com

Dear sir,

I notice whenever I put 5 kd or 10 KD, my money goes off most of the times without making any calls. It has happend in December 2018 and again in January and again in May/June. Then I have to go to your branch and tell them and they will do something and say it is fine. I notice even without my approval to subscribe, it is subscribed for some fun games or etc. and my money is taken away. I see there is a foul play in this by Ooredoo. If this is not rectified on your system, I will approach regulator in the next time, if it happens.

Mine is only a single case and understand this is an ongoing in Ooredoo phone subscribers.

Dear ooredoo,

I am long resident in qatar and have been using qtel, now ooredoo from 1978 onwards and have was always happy with the service ooredoo was providing until recently.

I changed my home in mansoura in march and was unable to get broadband connection for almost 1.5 month from ooreedoo cause my building did not complete the requisite block wiring. After lot of follow up with my building owner, they completed the block wiring on 11th april.

From that time onwards, I have been calling the installation team telling them that block wiring is complete and I need the appointment to proceed with installation.

My complaint: when I got no response, I called installation call centre (115) on 16th april atleast more than 15 times to explain that block wiring is complete and I need to get appointment.

All of them spoke to me telling me block wiring is not complete and I need to inform once done. I repeatedely told them that it is complete and they had no clue of what they were doing/talking about

I would like to emphasize that all the call centre person in the installaiton team who attended the calls in the morning are ' useless, not competent to continue in their job'. I went though mental torture that day only due to the these persons.

Except for two person ' mohamed saleh, in the morning shift and syed umer in the afternoon shift' are the only ones who un derstood my problem and took the effort to help me out and I am very thankful to both of them.

I would request ooredoo to take action by making sure that people sitting in the installation call centre support the customers indeed by giving the right advise/making the efforts to go extra mile rather than just picking up call for nothing.

Hope my complaint will be registered and please provide complaint number

Best regards

Mathew jacob
Id : [protected]

I have an Ooredoo number her in Kuwait. Without warning I suddenly get a message on my phone's screen saying "YOUR SIM CANNOT BE ACCESSED. PLEASE CALL YOUR CARRIER TO OBTAIN YOUR PUK CODE" - Well THAT is a JOKE! Tell me where the hell I find quickly and easily an "Emergency Number" for Ooredo? Certainly NOT in your overloaded Website for Kuwait. Then eventually - by chance I find a "Customer Service" Number for Kuwait - 121 - AND GUESS WHAT? IT DOESN'T WORK! And NEITHER DOES THE NUMBER FOR QATAR - THE HOME OF OOREDOO? WHAT A SURPRISE - AND YOU'RE A [censored]ING TELEPHONE COMPANY!

So how the hell do I get help from Ooredoo at night when there is NO WAY TO REACH ANYBODY? What a USELESS USELESS company. And Customer Service? YOU HAVE NO [censored]ING CLUE ABOUT CUSTOMER SERVICE!