Ooredoo
Reviews and Complaints

My fixed liner number: [protected].
Internet stopped on 01-april-2019.
I am using ooredoo fiber connection in my home. With due respect, I am writing this letter to inform you that my internet connection is stopped from last 21 days.
I contacted the customer care 1514 again and again but they are saying always as today/ tomorrow will fix the issue and have to wait no solution got upon it. So now 21 days gone but still internet connection is not working.
I am very displeased with your services. If the solution will take weeks or month then kindly provide the alternative solutions and provide alternative modem to use still the fiber connection issue get solved.
Temporary solutions also not possible by ooredoo team then today itself terminate my connection.

I have been to so many offices of ooredoo and have registered the complaint in the system and have also submitted a written complaint form, no action has been taken. due to the Ooredoo staff error the company has charged me extra money and now are not reversing the amount. The written form was submitted in The Muscat Grand Mall branch on 16/01/2019 and this issue was first raised as a complaint in the ooredoo system on 27/02/2017.

Dear Sir,

I was holding a post paid data line [protected] in Kuwait. The Contract expired by July 2018. Somebody from Customer care called me and asked me to renew. I said I dont want to renew, instead I want to cancel. They closed the line.

I went to Abu Haleefa Ooredoo Branch in July 2018 with the same request. The counter staff asked me to pay 6 KD balance, which I paid and said for the cancellation I have to call in 310. from Ooredoo SIM.

I called 310 and asked, they said to go to any Ooredoo Office. I said I went and paid the dues. I did not get a proper answer. Again I went to Salmiya Amman Street Ooredoo br. on 19 th Aug. I told him that I called the Customer care as per advise in Abu Haleefa Br. and requested cancellation. He asked me to pay dues, I paid 12 KD
He said he cancelled. But to confirm I Called from an Ooredoo sim and said that I paid the dues and requested cancellation.

Again after two months I received a calls from Customer care to pay dues. I said I already cancelled. Today 17 th Feb 2019 again somebody called and asked for payment. I went to Abu Haleefa Ooredoo br. The gentleman there checked and said the line was not cancelled. This is something strange to me I never faced such situation from Zain which service me and our office using from long time. He advised me to lodge a Complaint which I wrote and gave. I am waiting for answer now. The dues accumulated now for the data line which is disconnected from Aug.2019.

I need an action for this.
Regards,
Shahul... H. R

I have scheduled our installation at 4-6pm at their Lulu Branch D-Ring. I received an SMS Confirmation that they will install, 12-4pm. Changed the scheduled by Call center but same schedule sent. I confirmed 12-4pm but technician is not available. Technican is very unprofessional and hangs up your call. Kindly take action for this very unproffesional behavior. Same thing with their call center.

I want to complain the operator who answered my call today at around 1:40pm. I have 3 wataniya line maintaining... One prepaid ([protected]);and 2 internet line which I am paying every month. I called today at around 1:40pm to 310 and told the costumer service I wanted to cancel 1 internet line ([protected])... She asked me my number but then I asked which number... The internet line that I want to cancel or my mobile number... She told my mobile number... So I told her my number [protected]... I didn't even realize that she cancelled my prepaid line that i've been using for almost 15years.

I need my mobile number activated again cause I am using it. I am currently in the philippines for two weeks vacation and will come back on feb3.

I want to cancel only one internet line the [protected] please.

Need your immediate on this as soon as possible.

Antolina san jose
[protected]

Dear Sir,

I had 5 GB XPLUS1 package it suppose to be renew on 21/12/2018 6PM unfortunately I missed the time. Around 8 AM I recharged 5.100 KD to activate my existing package. I send renew message to 500. After that I enable data for less then minute instead of renewing 5 GB I received SMS about " You used 1 KD by using My Net Basic, The cost of this service is 100File/MB...". I agreed this my mistake because without 5 GB pack confirmation message I suppose to not enable data. But the problem is here Ooredoo took all my money. I chat with online customer but he said I should pay another 5 KD for activate 5 GB pack. What is this ? This is cheating.

Please advise. How can I reimburse my balance amount?

About three weeks ago I made an application to have my home broad band/television reconnected from my old house in Al Kheesa Gate to Lusail. I mentioned to move on the 17th November and requested to be connected at that same day.
To my surprise my old home broad band was switched off 1 day before the date agreed upon. I called the same day to 115 since I didn't got a confirmation of moving my connection. It appeared that there was no survey done. I was called on Sunday for a survey on Monday 19 November from 4-8 pm. Nobody showed up or called. Reclaiming at 115 the next day, I got a new appointment for Thursday from 4-8 pm. Nobody showed up or called again. I reclaimed on the 24th again to 115. I would get called the 25th the latest for a connection appointment; according to the support the waiting was on the technical report. The 25th I called 115 again; the one at the phone mentioned to me the survey team would make a new appointment again to survey the building. It appears that all previous info I got was not correct. Every time people ensure me that this time all will go well. Also very curious is that I gave my phone number [protected] as the primary number; but for some reason the call center people tell me every time the survey called the secondary number, I dont know why. My wife doesn't answer unknown numbers.
Bottom line, I don't believe my experience is in line with what Ooredoo should offer to their clients. Previously there was a proper solution available, Ooredoo provided a wireless router for the time being. For some reason this proper solution is no longer available. I believe that to be a big mistake. Now a customer suffers from Ooredoo not being able to provide proper service.
In Europe the you get more delivered for less than 25% of the price; and what I am facing now here in Qatar would never happen there.
My account numner is [protected]

Good Evening team

i am here to express my frustration because the worst service evere received from ooredoo.first we had logged a complaint for our land line issue on 18 oct ref number 1-[protected] when followed up this case on 24 oct your respresentative informed my complaint is closed due you tried twice i haven't answered your calls but unfortunately nobody called the right number then they gave a new complaint number ref no 1-[protected] and promised staff will come on 25 oct to rectify but no one turned up .Again we contacted they said our appointment date is 28 oct we agreed but as usual today morning onr technician came and told us he cannot rectify the problem because it is related to wiring after we have been chasing your call centre they were telling the next appointment will be on 31oct

could yoy please your service is for customer satisfication or your own satisfication you are takkng your own decision not even informing us what is going on and it is horrendous, very poor service from Oreedoo if landline not rectified today i may go to consumer court adding will publish in to social media and make sure it is reaching your CEO

Dear Oredoo,

My name is Mincy from Kuwait (+965-[protected]) we are getting (not only me my family member and my colleague also. its happening with only ooredoo subscribers ) lots of unknown calls from outside Kuwait.most calls are coming in midnight. please take the issue as a serious and provide the better solution

Example. Maldives, Poland, Africa...etc etc

Dear Oredoo,

My name is Bobby Jacob from Kuwait (+965-[protected]) we are getting (not only me my family member and my colleague also. its happening with only ooredoo subscribers ) lots of unknown calls from outside Kuwait.most calls are coming in midnight. please take the issue as a serious and provide the better solution

Example. Maldives, Poland, Africa...etc etc

Dear sir,

This is inform you that I'm receiving unnecessary messages from Oredoo Number.im also using Oredoo package. My number is [protected]
You can check my payments and transactions.but currently I'm receiving unnecessary and bad messages from another Oredoo Number.so please check and do the needful ASAP.
Thank you so much
Waiting for your reply
Unknown Number- +[protected]

I came to Oman for vacations. I decided to buy a sim card for internet services with Ooredoo. I got a 1GB internet and I put an extra 1 ryal on my account. After the data ran out. They immediately substracted the money for a 1GB more for one day only. I didn't received any text about it. Or a choice to subscribe or not to this package. My idea was to put some more money to buy a package for a month. I thought this was not a good business practice from Ooredoo. Also, the internet was not working properly, I couldn't browse the internet. Only social networks were allowed to be used. The signal on my phone had an x. And it said that there was a problem accessing the servers. I called the customer service to explain both problems but they only issue a ticket with the one ryal case. Which was going to be evaluated ( it took them about three weeks for an answer!). And also when I asked several times about the signal problem, they said I needed to put More Money to be able to have the support of the customer representative.

Ooredoo is really non sense about its business and customer service. Slow, problems with internet service and bad customer service. I went to buy another sim card for a different company and I don't have any issues. I just wanted to have internet while visiting Oman but with Ooredoo was a nightmare!

Hi., my package monthly 100GB but sorry to say this iam not able to use atleast 10GB in a month it's iritating to use network only to say I have 100GB but no use, to be frank even small things like what's app calls also not clear it showing always reconnecting network sorry to use this word iam totally in happy with network, hope you will support me and get it rectify issues ASAP., thanks a lot

This incident happened on September 6 2018 in Ooredoo City Center branch between 7:45PM - 8:45PM. We are applying for a new Wi-fi Installation and we would like to make a payment. We have token number and we were not inform that fast track for payment is no longer an option so i approach Amuraina in Seat # 1. We approach one of the customer service name "Amuraina" and right after we inform him that we are going to make a payment, he said right away that payment must be done in the machine. I approached one of the customer service to confirm and she asked me if I am going to pay in cash or in card. I told her that I will pay in cash and we have multiple accounts to pay. The lady approached "Amuraina" and told him that we will pay in card and we have multiple accounts. "Did he "Amuraina" ask you if you will pay in cash or in card and how many accounts you will pay? the lady ask me, I said no. Right away he told me that I need to pay in the machine. The lady told "Amuraina" that this customer will pay in card and they have multiple accounts so you have to assist them.
While I am sitting to process the payments, this "Amuraina" kept on saying that I have less than 5 accounts then he will not proceed the payment. I kept on telling him that I have more than 5 accounts to pay. When he pulled up the account, he said "oh you have too many accounts, you could have told me. I told him, I kept on telling you but you don't to listen. It took us 30 minutes just to process the payment because he input incorrect account in POS and he process another payment again for the remaining amount.
While processing new application for the new installation he asked me the location. I gave him the location which in Bin Omran and the Electricity number. He asked us the complete address, I said I don't know and I call my cousin. We are sitting for more than 10 minutes when I told him that, "we are doing this so many times. as you can see we have multiple accounts. we never asked for the complete address as long as we have the Electricity number and the location". And he said oh yeah i can proceed. I told him that we been sitting for almost and hour and we are not yet finish because of the nonsense questions he kept on asking and saying. He got mad and he doesn't want to continue our application. He started to ignore us and proceed with the other customer as if we do not exist infront of him. We insist that he needs to proceed and he got mad starting to call me "S***id" infront of the customers. He kept on yelling and calling me names until one customer service interrupted and was the one who assisted us to proceed with our new application.

Please a customer service must not behave us such. Calling your customer "st***d"and yelling your customer.

We are requesting Ooredoo to investigate the matter and proper sanction must be applied to that customer service.

I have attached the copy of my receipt to prove that "Amuraina" was the customer service who assisted us in a very unprofessional manner, unethical behaviour, yell and call names to a lady customer.

I today went the hawally oreedo office for paying my bill and the bill amount of 20 kd, they are totaly insulted me and shouted extremely unforgive behaviour of the bloddy idiotic cultrelless creature...i dont seen never in my life, like such idiotic staff in any country...i would like to discontinue the service with u...shamefulll...my number what i am using [protected] hope u will touch me and take actions aganist the worthless staff

I'm really sorry to say and complaint about ooredoo but its true and in fact its my worse experience I ever came across in my lifetime.
I brought or purchased New SIM Card at the cost of 6 KD I feel like ooredoo is cheating on their customers and the SIM Card seller said its 4G SIM but I'm only getting 3G network but when I went to resolve my problem with Ooredoo Cust. Care at Farwaniya for the same I couldn't fix my difficulties.
Very bad and under rated or worse service. I'm not happy at all and definitely I will suggest to any of friends or relatives or my co workers or even for other people not to buy Ooredoo line or connection. Its so pathetic and embracing and disgusting.
I suggest people to try Zain or Viva or other mobile service providers. Where u can get better customer service, value for money and over all better experience than ooredoo..

Dear Team,
I brought an ooredoo shamel with iPhone 7, it was on 9th of this month. But still, your team didn't activate my sim "[protected]" . I contacted customer care around 7 times and direct to outlet 2 times- as instructed by the online agent. But both services are useless to me.
Last me the says that they will send mail. I think as I got the response there should at least 3 emails from yesterday night regarding the issue. But my sim remains the same. Even I check with online customer care- they say that the number is not in my name. Total my family in kuwait is using ooredoo services, but the experience and time loss which I fell from last 48 hrs. it was worst. if you can take any action please do it.

Please find the attachments, to prove my statement.

Mathew Renjith Peter
Civil I'd [protected]
Mobile +965 [protected]

I'm working in Qatar star services L.L.C, we have one cafeteria in karwa city mowasalat camp(industrial area).inside our cafeteria there is no signal of ooredoo also Vodafone service provider, there is more then 100 staff working inside the cafeteria.they finding the difficult call to others also messaging.signals is too weak.we have to go outside cafeteria to call others.every day we have to call our client to delivery the food at sharp time by receiving the calls of them.there is lot of problems because of no signals inside the cafeteria.

so here by requesting that please solve this problem as soon as possible, so we can easily receive or call to others.
my mobile no:[protected]

I recharge with OMR 5 and than subscribe to monthly data bundle for 2 GB in RO 5 through Ooredoo mobile app.

By mistake I unsubscribed the same data bundle immediately, now they deducted RO 5 and I don't get any data.

I called customer care and they are not helping and saying that they can't help and you wasted your money by yourself. Such a rude behaviour of customer care executive.

Worst customer care service and worst employees in service industry I ever faced.

Dear Sir,

I am Abdul Rasheed V Abdul Khader i am staying in qatar(QID:- [protected], Mobile:-[protected]).

I need to make a complaint that i deposited QR 750 on oredoo money account for sending money to my family but on 20/11/2017 night i received the message that QR 745 credited to some others account even though i didn't add the person to my account.

And i made the complaint to the ooredoo customer care and followed lot of times but they didn't give any proper information.

Kindly take necessary and appropriate action within the limit of time to get back my money.