Ooredoo
Reviews and Complaints

+[protected] is my ooredoo number. My internet has been facing frequent cut off and disconnection and poor signals since the October of 2021. I filed thousands of complaints but they never fixed any problem. They asked me for details and I always provided them with and they asked me to wait for their reply but the reply never came and now there has been a total internet cut off in Algiers since Saturday afternoon. I am going crazy on how poor employees and poor management has been running this stupid service ? Ooredoo is simply worst. Poor ij everything. You do not even deserve a one star. I am totally fed up

Hello,

This message is being sent regarding the complaint about the employees at the Marina mall’s branch.

I had a query regarding porting my number from another service provider to Ooredoo. Which I believe should be appreciated and I should have been attended well.

Firstly The employees there were not being clear with the information, and when asked again were horrible and rude with their behavior. No customer is supposed to be treated like this. And I really expect and would appreciate an action towards this incident.

Thankyou

My name is Hannah Tendai

My complaint is that of extra charges without anyone telling you of any upgrade and if you need assistance everyone tells you their own versions. i have been paying charges i do not understand and have been communicating on WhatsApp with the agency. I requested for 2 months for my package to be changed and was told it will be changed the following month. When my bill comes its still the same amount and i report it again and i am told the same thing again. I took that package because it suits with my salary. now am trying to cancel am being told to pay for an extra month before i can cancel. Where do i get the money from why the information is always different. i am very disappointed with the customer service and their lies. this is the conversation i have been having with them since yesterday after i saw my bill again still high yet i barely use the service why can someone explain. [4:07 pm, 18/01/2022] God's Chosen: Please may you help me to know about my package have been requesting for my package to be reduce for the past 2 months now to 120 but i have noticed it has not been reduced to this day
[4:08 pm, 18/01/2022] God's Chosen: I specifically requested but nothing has not been done now I just got my bill 309 yet i don't use my package that much please am requesting for you to remove the whole package i do not need anymore since no one is helping me with the package i need
[5:06 pm, 18/01/2022] Ooredoo: Welcome to Ooredoo WhatsApp service.
Apologies for the delay caused,
Kindly please provide your service number and QID number to check.
[5:12 pm, 18/01/2022] God's Chosen: [protected]
[6:21 pm, 18/01/2022] Ooredoo: Apologies for the delay caused,
Kindly please note that as we have checked we did not see the request for downgrading your plan to Shahry 5G S. As of now you are using Shahry 5G M. Kindly please confirm if you want to downgrade your plan.
Kindly please note that the downgrade will take place in your bill cycle. if we proceed now.
[6:31 pm, 18/01/2022] God's Chosen: I did text i can send you all the request u have send its really inconveniencing me that i have to pay a package i requested to be removed to another one each month i get promised that it will be change. It really disappointing
[6:32 pm, 18/01/2022] God's Chosen: The first time i send a msg i was told next month it will he changed it was not changed i payed again and i did send again i even called but still its still the same
[6:33 pm, 18/01/2022] God's Chosen: I am really disappointed with the service i do not earn a lot of money and am really struggling because i know my salary that's why i need a change
[7:57 pm, 18/01/2022] Ooredoo: We apologies for the delays and the inconvenience,

Please note the plans rates are changed kindly clarify how can we help you,
Please provide us your service number to check and help you.
[8:53 pm, 18/01/2022] God's Chosen: I want to cancel my account
[10:51 pm, 18/01/2022] Ooredoo: Please confirm if you want to terminate the number permanently or if you want to just cancel the Shahry pack and keep the number as hala?
[2:42 am, 19/01/2022] God's Chosen: I want to keep the number as hala
[2:42 am, 19/01/2022] God's Chosen: Cancel the Shahry package
[2:42 am, 19/01/2022] God's Chosen: Please
[6:26 am, 19/01/2022] Ooredoo: We apologize for the delay in replying.
Kindly note that all migration requests are processed on the bill date, please confirm the below terms and conditions:
- Once you request for migration, you will only be able to use your in-bundle allowances.
- You will not be able to use any out of bundle services or subscribe to any new services or add-ons.
- The service will be automatically migrated on the bill date (2/18/2022).
- You will be charged the full rental fee + unbilled amount for the current month and the total outstanding amount that is in the system.
- For migration from Post paid to Prepaid request for the service number ([protected]).
The following procedures are required:
- Provide scanned coloured original QID ( both sides ) ( valid QID for more…
[1:40 pm, 19/01/2022] God's Chosen: I have paid my bill will send the signed take over document for cancellation of my package soon
[1:44 pm, 19/01/2022] God's Chosen: Please may you send me the amount of my package
[1:57 pm, 19/01/2022] God's Chosen: I have signed please may you cancel.my package
[2:03 pm, 19/01/2022] Ooredoo: Apologies for the delay in response. 240QR payment is still due, 210QR for 18/02/2022 month and 30QR for migration.
[2:06 pm, 19/01/2022] God's Chosen: How is that i have paid every single month my bills
[2:06 pm, 19/01/2022] God's Chosen: I am not understanding all this please explain to me
[2:07 pm, 19/01/2022] God's Chosen: Because i never skipped any payment
[2:14 pm, 19/01/2022] God's Chosen: Why do i need to pay for February when my month just ended and i just paid for that help me understand all these extra charges
[2:33 pm, 19/01/2022] Ooredoo: We apologize for the delay in response.
QR 253 was paid for the month of November. Please note that QR 308.86 for the month of December was not paid and QR 309.46 was the total bill for the month of January. Only QR 309 was paid. The remaining balance was 309.18 and in order to migrate the service, you should also pay the unbilled amount of 210 for the current month to be generated on 18 February 2022. Please also note that QR 30 is the migration charge.
[2:40 pm, 19/01/2022] God's Chosen: I paid all.my bill you cant keep doing this every month i het my salary i always pay i don't understand where you are getting all these extra charges from
[2:42 pm, 19/01/2022] God's Chosen: I am very disappointed with your service very disappointed sorry will not help me because you keep adding charges from nowhere. I have to understand where all these charges are coming from
[2:46 pm, 19/01/2022] God's Chosen: Your explanation is not satisfactory to.me . How can i owe you such amount of money yet every month i payed my bills and why are all these bills appearing now when i have requested to close the package. All this while no one ever called me to say i owe the company money. This is very disappointing service i need proper explanation of all these bills you keep sending me. Every time i request for something there is always a different person handling the situation. I always try my best to find out if i owe money and no one ever told.me that i owe money except the bills i am meant to pay i need understanding because what you are telling me does not make sense to me. Make me understand better i need explanation to all these bills you just send to.me where they are coming from
[2:48 pm, 19/01/2022] God's Chosen: I am requesting for my package to be closed i cannot use the package anymore i cannot pay for all these bills when i do not understand where they are coming from its really unfair that you do these to your customers i am highly disappointed with Ooredoo that's the honest truth.
[3:00 pm, 19/01/2022] Ooredoo: Kindly note that you are still having QR 209.18 pending + QR 30 migration charges to pay, kindly make this payment and revert back to us to process the request.
[3:01 pm, 19/01/2022] God's Chosen: Where is 209 18 coming from if i may ask
[3:01 pm, 19/01/2022] God's Chosen: Its for which month
[3:21 pm, 19/01/2022] Ooredoo: Kindly note as your bill date is already started so this 209 qr will be the bill amount for service consume between 18th of January till 18th of February
[3:22 pm, 19/01/2022] God's Chosen: But i payed for it to stop how will ask me to continue with something i do not want to continue with
[3:26 pm, 19/01/2022] God's Chosen: I do not want to continue with the package i can only pay for one day which is toady. You are not being honest with your information please cancel my package i did pay for the last one you send me and i am done with this package please.
[3:27 pm, 19/01/2022] God's Chosen: I cannot not continue with your packages anymore remove my package for 18th till February i do not want anything to do with it please
[3:29 pm, 19/01/2022] God's Chosen: I have really had enough i am really very disappointed that's how much i need you to cancel because i do not want to continue with anything at all be it January to February i will use hala if i need to use calling or internet
[3:31 pm, 19/01/2022] God's Chosen: Kindly remove the package for me since 2months ago have been asking for help that i never got help from. My package was even put high without my knowledge. I cant do this anymore please just help.me to cancel i do not want anymore stress with this package be it January to February i do not need it anymore
[3:31 pm, 19/01/2022] God's Chosen: I am really done
[3:37 pm, 19/01/2022] Ooredoo: Kindly note that the plan gets renewed automatically on every bill date and your plan also got renewed on 1/18/2022, for which you have to make the payment.
[3:37 pm, 19/01/2022] God's Chosen: But i cancelled it why do i have to pay
[3:38 pm, 19/01/2022] God's Chosen: You can stop it
[3:49 pm, 19/01/2022] Ooredoo: We are really sorry for any inconvenience and delay caused.
Kindly note that you need to clear final bill of 240Qr to proceed with the above request.
[3:50 pm, 19/01/2022] God's Chosen: I will not clear any bill why do i have to pay for something i do not need anymore. Please remove the package.

hello sir
i am mohommad harun from doha qatar my complaint against extra bill.
my monthly shahiry pack-120. when they provide me this pack- i told them don't active any unknown actives offer or don't any hidden charge . but they did same issue citing 1st month bill come 135qr 2nd month bill come 222qr. 3rd month bill come 195.99qr what is this ? i requested by customer care by mobile call 4 days 4 time they are only give day i told them i need bill details but they don't give me bill details . only rounding rounding
this is not jokes . ooredoo company citing with peoples this is not fare .
i need justice

I tried to call Ooredoo mobiles from MPT mobiles but Ooredoo's were not reachable although calling from Ooredoo to MPT was ok.
When I checked with MPT call center, it said that MPT side was ok and the malfunction was probably from Ooredoo side.
Could you please check and advise.
Thanks.

My email: [protected]@yahoo.com
Plan: Qatarna Silver to Hala
Problem: Over charge before canceling the plan
Number: [protected]

My sim card was hala until someone from ooredoo called me and offer shahry plan then i accepted it until i asked to upgrade the plan to silver qatarna and my plan was to use it for a month. After a month i asked and called them to cancel the plan i am using cause my partner offer me another plan which im using right now. I made a request to cancel the plan and change my sim to hala via whatsapp. They asked me to fill out the form and submit to them. I did fill out the form and paid for the bill. But i dont understand is that why i need to pay again for another cycle which i already made a request and do what is necessary. My account should not continue for billing cause i dont want it anymore but ooredoo making this hard for me to cancel everything but in the first place it was you who change and arrange everything and now i want to cancel i cannot and asking to pay again and again and again. If the customer dont want it anymore you should stop the plan right away and then pay the bill and thats it. I don't want to pay cause i just paid my bill and i didnt even use it and they want me to pay again to cancel and proceed with the process. I don't have money to pay again. I hope you will understand and assist me with this matter.

[censored] your Lebanese services in Algiers. There has been a nationwide poor connection for the last one month and it is still not fixed. [censored] you all. Ooredoo is the Worst. 0 ratings for you. [censored] you. Mother [censored]ing company. Algiers is facing a disconnection and you have still jot figured out the problem and the fix. 0 ratings for Ooredoo. [censored] your servers. [censored] you all

You guys are definitely the worst. My Algerian wife recharges your 1500Gs internet package every month but because of your damn poor internet signals or network or God knows what is full of disconnection and problems. She is unable to use internet and today her internet ended. You guys are worst. Fix your internet signals or network or else I'll use a bigger platform to file a case against you for ripping off people of their earnings. Fix your damn internet signals or network, even free Facebook keeps disconnecting. Fix it or else I am reporting your service.

Excuse me, my algerian future wife has her 1 month internet data but since Friday evening, she is facing frequent internet disconnection. Poor soul had to ask me to file a complaint for her. Will you please look into the matter? Her internet is having disconnection. It started happening on Friday's eve and still she is struggling to stay in contact with me. Do not rip her off of her money for god's sake. Resolve her internet issue

Hi Sir,
Sorry to write complaint reason due to lack of cooperation from Kwt Technical team.
Made 3 complaints tht Internet data consumption more than usage of my data line [protected] but didn't hear anything.

Didn't face this issue past 13 months but since Oct billing started Data consumption unbelievable increased more than usage.
If someone can assist to resolve will be great.
Mobile
[protected]

I tried to purchase a ANA sim card in Ooredoo app/website but in the process asking civil id card to upload, i am using valid kuwait mobile id, all the government agencies, private companies and your competitors also accepting Kuwait mobile id to get a sim card, what is your problem to accept ? Why still not update your app ? How can we get sim card without manual civil id card. This is purely discrimination on customers.

I Need to Change my mobile plan to Hala due to my long vacation, When I contact your customer care they asked me to pay additional QR 120 which my plan renewed couple of hours before, I have already settled my last month bill.
still They ask me to pay QR 120 which I have not use any single facility from that package, I was very disappointing this kind of activity like your Service.
In according to this kind of activity I don't recommend your service to any one.

4g wifi outdoor home internet was installed at my home in sohar al falaj, but the speed is very very slow.Even if signal strength is full i am not getting proper speed, also when i shift from main hall to another room i dont receive signal, for using internet in 1 room i cannot pay 26 riol monthly.Also my wife is workin from home so i need good net speed ...If this is not resolved i would cancel my oredoo home internet and cannot pay cancellation charge

I am writing ths in regards to ooredo money . Its been 26 days i m waiting for the refund of the remitance i made on 29th june . The transcation was rejected my exchange and it shows on their app that the money is refunded . Bt all they do is keep pushing me and replies that it ll be done in one or two days . I have sent them email as well but now they dont even bother to reply . And their executive doesnt know anything . They just reply that they have sent complain to the back office bt no reply .

They booked me for installation on 22 July 9-1pm but they wasted my time for waiting and nobody came within that day. The customer service, even the supervisor could not help me and does not give any reason Why nobody came that day or if they are willing to install or not. This is supposed to be on 19 July but they kept on delaying it. Nobody from customer service can help me nor they can answer my question why they booked an appoinment but did not come on that day. Your service and communication system is poor.

Dear Sir,

I was using ooredo shamel postpaid plan for 2 years, in May I applied for cancellation and they told me marketing team will call you. On June 3rd I upgraded to 5g sim with Huawei portable Wi-Fi as marketing team called me and said they will deliver to me a 5g sim and Huawei portable Wi-Fi 8000mah device to my flat and they wrote down my flat area, Today June 12 I'm waiting in 11 days till I didn't get. I was chatted with your customer service through what's up, FB, twitter every one said in 5th of June I will be get order within 2 days. Then I contacted in June 7th again saying within 2days, then I contacted in June 9th again saying asap… And they told me I will be got a call back response till now I didn't get. In this way are you sure you can success in online purchase and online delivery? Is delivery guy walking to me?
Your delivery system is totally a failure... Do the best to make better online and delivery team

My number is [protected]
Call number is [protected] (I'm waiting to get a call back)
My complaint ticket is IS0000002880555

I'm hoping this mail will be read and sent to marketing and delivery system manager and do the action to get my device ASAP.
Thank you

We had our first appointments scheduled on 31st May 2021. It was not installed because they said there were connection to connect the line. it was again scheduled on 01st June 2021. They arrived in the morning and checked where they can connect the line and found out that it was in another villa. There was a truck blocking the area. The guy who was supposed to install said he will come back in the afternoon but did not come back. He was asking about the truck that was parked where they were supposed to connect the line. I called the guy, and said to him that we do not know whose the owner of that truck. He said we should call the police. What can we do now? Should we call the Police just to move the truck? I asked him, what's the alternative, he said to call the Police. I told him I will just call customer service.
How to solve this issue?

bill no ; [protected]

date & month : january 01 2021

mobile no: 965 [protected], name : chezhiyanarul, civil id no ;[protected]

total amount ; 29.090 kd

dear sir, i have two times complint in your office, my january month bill you sendind me 29 kd actually my january month bill due amont 10 kd only, yor mention extra 19 kd, so i want to refund 19 kd still did not get my refund money .

thank you.

Issues:
1- Ooredoo subscribed me to a service without my knowledge. I came to know only on the next month bill. When checked with the customer service, he said I must pay that bill. There is no way I would register for that service, and they could not prove I did it. It must have been a system error on their side.
2- Without informing me, they suspended the service on that mobile because because of the payment while I'm outside the country. I had so many accounts (social, emails ...) on that mobile number. So I was left with no access to some of these accounts.
3- During the suspension time, service charge was still going ! Not sure what are they charging when they suspended my service.
4- The support staff is useless. A ticket I raised was closed the next day with no more details other than "we have resolved your problem" when actually nothing resolved. It seems they just close tickets without any reading. The same on whatsapp support, their replies indicate they did not read my messages.
5- They increased monthly plan cost to more than the double without informing me. I only came to know on the monthly bill.

I am Dr Ali Elnemr I had an internet line with your company
On 15/4/21, I went to your branch at matam street, I met Mr abdulla alzefairi shammel to end my contract he refused to settle the financial issues to end the contract and told me he raised my end of service contract application with
Number 2806746
And the customer service will call me, no body called me and went to him again he assured me that he raised my application
As I left kuwait Permanently, please wave any charges and end my contract
E. Mail [protected]@hotmail.com