Mediacom review: Fraud 11

I recently fell for another one of Mediacoms cons. Ironically it is pictured in a window to the left of this box. $69.95 per month. Ooops wait thats a totally different scam. Mine was $69.95 per month if I switch from Satellite which I did. My first bill was $142.

Here is a copy and paste of my conversation with one of their "gate keepers". Those people in India or wherever that they use to frustrate you until you just give up.

You:
I am about to file a complaint with the Consumer Protection Agency as well as contact both my State Attorney General and the U.S. Attorney General over your fraudulent practices
Mediacom Chat:
Hello, welcome to Mediacom chat.

Are you a Mediacom customer?
You:
yes
Mediacom Chat:
I will connect you with a live agent who can help you. Please wait.
Doreen has entered.
Doreen:
Hi, Edward. Welcome to Mediacom Chat.
You:
hi
Doreen:
Hello. How are you today?
You:
ticked off
Doreen:
I am sorry to know that.
You:
I am positive by the time this chat is over absolutely nothing will be different
Sent at 7:05:51 PM.
You:
I will still be filing a formal complaint
You:
by formal I mean legal
Doreen:
Okay. Can you tell me specifically about the complaint?
You:
because these chats never resolve anything at least they never have before
Doreen:
For account verification, can I have the last 4 digit of your SSN/driver's license number, preferred email address and service address listed on the account please?
Sent at 7:07:06 PM.
You:
9623 [protected]@yahoo.com 1262 4th Ave SE Cedar Rapids IA 52403
Doreen:
Thank you.
Doreen:
I was not able to pull up your account using the phone number [protected].
Doreen:
Can I have the phone number listed on the account please?
Sent at 7:08:15 PM.
You:
I dont doubt it because your people are either extremely mentally challenged you this is how you folks do business so you can make it more difficult to get service
You:
the other phone is [protected]
Doreen:
Thank you.
You:
that should so "or this" not "you this"
Sent at 7:09:38 PM.
Doreen:
Thank you for the suggestion.
You:
so are we ready to proceed
You:
there was no suggestion. Are you a computer or human
Sent at 7:10:41 PM.
You:
I made no suggestions
You:
so are we ready yet
Doreen:
Okay.
Doreen:
Can you tell me about the complaint?
Sent at 7:11:58 PM.
Doreen:
The information listed on the account does not match the information you provided.
Doreen:
Would you like me to update your phone number to [protected]? So we can pull up your account immediately next time you contact us.
Sent at 7:12:53 PM.
You:
Of course not. Because your people are incompetent. Sure why not do it a 4th time. It wont help it wont be there the next time I contact someone. It hasn't been the first 3 times
Sent at 7:13:41 PM.
You:
I went to your mentally challenged people in Cedar Rapids with my Driver's License, Marriage License, and my old bill from Direct TV and the idiots still can't get it right. The bill isn't even in the right name
Doreen:
I have updated your phone number to [protected].
You:
not too mention being higher than I was told
Doreen:
I am sorry to know that.
You:
Then fix it
Sent at 7:15:10 PM.
Doreen:
Can I have the corect last 4 digit of SSN number listed on the account please?
You:
1275
You:
and the digits I gave you are correct because we added them but your people are idiots
Doreen:
Thank you.
Doreen:
That is correct.
You:
So when do you plan on actually helping instead of going through this bogus process"?
Sent at 7:17:48 PM.
Doreen:
Can you tell me why do you want to file a complaint?
You:
I ALREADY DID TWICE!
Sent at 7:18:39 PM.
You:
Name on account is wrong, billing is wrong, and your product doesn't work a good percentage of the time
You:
will I have to repeat that 5 more times before I just say the heck with it and file the complaint anyway
Doreen:
I am sorry to k now that. We can correct that now.
You:
doubt
You:
it
Sent at 7:19:52 PM.
Doreen:
Can you please tell me what should be the name on the account and billing address?
You:
Now pay attention because I will be getting a transcript of this chat and give it to the State Attorney General when we are done when I fail the complaint
Sent at 7:20:36 PM.
Doreen:
I understand Edward.
Sent at 7:21:22 PM.
You:
I switched from Direct TV to an offer you had that gave me $20 off per month and the package was supposed to be $69.95 per month. Which was the first lie. We were then told it would be more around $80. There is no discount on this bill of $142.67
Doreen:
Thank you.
You:
Can you explain to me why this bill is $142.67
Sent at 7:22:25 PM.
Doreen:
Sure. I will.
Sent at 7:23:05 PM.
You:
Also since the Direct TV was in my name and my wife had the Mediacom account for internet we had to come in with our marriage license and the Direct TV bill. And still the name is wrong on the account and the bill is high. Fortunately I never signed a contract so when Direct TV makes me a good offer to switch back, which should be soon, I will be dumping the cable and phone and just keeping the internet
Sent at 7:24:36 PM.
You:
but please go ahead and explain how $69.95 turns into $142.67. For the record when I contact the appropriate people
Sent at 7:25:07 PM.
Doreen:
Please allow me a moment to check your bill.
You:
Go ahead I've got another window open working on the complaint
You:
take your time
Doreen:
Thank you.
Sent at 7:27:04 PM.
Doreen:
Thank you for waiting.
Doreen:
Your 4142.67 bill include all the surcharges and taxes.
Sent at 7:30:54 PM.
Doreen:
The $84.15 is the rate of the bundle/services that you are subscribed to.
You:
I will assume you mean 142.67 but I have the bill right here and Taxes, Fees, and Surcharges total $15.83. Is that the best answer you got?
Doreen:
I am sorry. It should $142.67.
Sent at 7:32:06 PM.
You:
Do you think I am stupid? Surcharges and Taxes double the bill?
Sent at 7:32:53 PM.
You:
Actually I am so tired of be cheating by you guys I'm going to contact Century Link for my Internet. I don't care if they don't have 50 mbps. Which is what I am paying for and actually never get
You:
So glad I never signed a contract at this point
Doreen:
No Edward.
You:
So is that your final answer. You are sticking with the $142.67 lie?
Doreen:
I also checked that your previous bill was not paid.
You:
Bull. I have that on this bill as well. Shows it was paid.$70.30
You:
Have a receipt too.
Sent at 7:35:50 PM.
Doreen:
Oh, I am sorry. It was paid on 03/16/2015.
You:
Have the bank receipt from the bill previously too before you try that one.
You:
Yeah I know it was paid.
You:
And we were never disconnected back in November which I am guessing you will go to next. Heard that lie last time.
You:
I always keep Mediacom receipts because your people are liars and incompetent
Sent at 7:37:47 PM.
You:
not you necessarily but the idiots that work in Cedar Rapids are probably stealing from Mediacom and to cover their tracks they put fake information in the system like the wrong names and bogus amounts. Also why we never got a PIN Number to access our Mediacom account online so we couldn't check it
Doreen:
I also checked that switch and save discount is not applied yet.
You:
no surprise there because your company is a fraud
Sent at 7:39:45 PM.
Doreen:
I suggest that you again submit the requirements.
Doreen:
Due to the high volume of Switch and Saves coming in, it may take up to 30 days for the discount to be applied.
You:
So surcharges and taxes don't account for the double bill. I was paid up so that lie is gone. Mediacom never applied the discount even though I showed up in person with my wife, marriage license, Direct TV bill (which I also sent to that email address switchandsave)
Doreen:
I apologize for the delay.
Sent at 7:41:48 PM.
You:
I will be taking the next offer Direct TV sends and contacting Century Link to come and hook me up. This bill isn't due for 2 weeks I am sure I can get completely switched by then. And thank you. This chat transcript will be very helpful.
Doreen:
I understand you Edward.
Doreen:
SWITCH AND SAVE Bills can be remitted by email, fax, mail or at a front counter location.
1. Email – A scan or picture of the bill may be sent to [protected]@mediacomcc.com.
2. Fax – Send to [protected] with "Attention: Switch and Save".
3. Mail – Send a copy of the bill to: Mediacom Switch and Save 1225 2nd Ave S Ft Dodge, IA 50501
4. Front Counter – Agent will scan bill and email to [protected]@mediacomcc.com.
Sent at 7:43:25 PM.
You:
No. I am not doing this a third time. I am done with you. It just will get mysteriously lost again over and over
You:
Because that's how Mediacom does business
You:
So we are done. I will just dump Mediacom. Have a good day.
Doreen:
I am sorry to know that.
Sent at 7:45:04 PM.
You:
I doubt that but that's what you are trained to say. I guess working for a fraud is better than no job at all. Someday this company will be put out of business. Good luck.
You:
Goodbye. Please sign off so the chat will be saved to my email address.
Sent at 7:46:21 PM.
You:
And as I predicted. You did absolutely nothing for me because that is what your job is designed to do
Sent at 7:46:56 PM.
Doreen:
I understand if your bill is higher than what you are expecting.
Doreen:
The late discount application was due to the overwhelming response we have had on the Switch and Save program, it may take up to 30 days for their discount to be applied.
You:
No it is a lie
Sent at 7:48:25 PM.
You:
that does not account for the whole bill. You explained nothing. You said my last bill wasn't paid. Then it suddenly was. You said it was surcharges and taxes my bill shows less that $16. YOU PEOPLE DIDN'T PUT ON THE DISCOUNT which is your problem. You have not explained why my bill is $60 some dollars higher than the $80 something it is supposed to be
Sent at 7:49:53 PM.
You:
Like I said. I have 2 weeks to switch which shouldn't be a problem. Good bye. I will just save this window if the save button doesn't work.

If you are wise you will not dump your current service for these frauds.