Mediacom
Reviews and Complaints

because you have to enter @mchsi.com ...GET A ###ING LIFE! IT'S ###ING! F-U-C-K-I-N-G

I couldn't agree more. The fawking email is ### right now. I can't even get all of my email accounts to setup so I can log in from one spot. I have to manually enter the fawking @mchsi.com ### on each of my accounts. Piece of ### Mediacom, Comcast here I come.

Yes, so true, but not a problem like this before. This is no way to run a "'Air Line".
MANAGEMENT, should have never allowed a up- grade, to be performed, at this time of year. I am thinking about the customers who may use this, as part of their business. To close to Christmas. No need for the ** and stuff.
Glenn, in Delaware

I just got off the phone with Mediacom AGAIN. Last week I was able to finally get through after more than 30 minutes on hold, and was walked through changing my Outlook settings to match the new server setting Mediacom is going through. We got about 98% of the way through and then when it still wasn't working they told me that I just couldn't use Outlook for now (I ended up doing research online after the call and resolved my own issue by just checking "one more box" on the settings page that the rep didn't know existed apparently).

Now after about 5 days of actually being able to send and receive mail again, I started getting Mail Delivery Status Notifcations (80 of them since last night! Once an hour for each email I sent yesterday!) - stating that my emails weren't being delivered to certain email accounts, but that Mediacom would keep trying. So I called back to Mediacom, and after holding for better than 30 minutes again - was told that their new server is being blacklisted because of not complying with SPAMMER issues by email servers such as MSN/Hotmail, Yahoo, Google, and any other email service that is supported by similar spam management capabilities.

So what is the resolution for this one?:
Mediacom has to remove the SPAM issues from their servers, THEN then have to negotiate with the other service providers to remove them from their blacklist, THEN we have to wait for the other service providers to complete the update. Which of course Mediacom couldn't give me an estimated time/day for resolution.

I did ask if they would be giving their customers a credit for the unavailable internet service that we have been paying for for the last week, and I was told that "once ALL the issues were resolved" I could call back and request a credit. Unbelievable.

After 3 years of staying with them, and paying way too much for their services, I am cancelling my account on Monday and changing to our local telephone provider who now offers internet and digital TV services - for about $100 less a month...and they are reliable.

Mediacom - you should have planned your cut over better and done better testing; and now you should be much more proactive in your customer service over this - try reaching out to your customers and tell them how you will make this right for them - don't make them wait on hold for 30 minutes to be told there is no ETA and that if they want a credit they will need to initiate it - you should make that happen automatically. Poor, Poor Service.

I am supposed to be getting internet speeds of up to 100Mbps. I have had mediacom since may 2016. I have NEVER seen my speeds reach over 40 Mbps, as a matter of fact, most of the time i only get Kbps. Have in mind ive called numerous complaints, and they changed my wifi box twice! Still have never seen the speeds they claim i get with my plan. PURE LIES FROM THIS TERRIBLE COMPANY!IT'S A MONOPOLY!

When I originally signed up for Mediacom outages were very frequent. For months internet connectivity would occur less than an hour a day. Eventually repairs were made to an area hub however as connectivity times were significantly increased speed dramatically reduced. Prior to hub replacement speeds were averaging 10Mbps for the advertised 12Mbps. After the hub was replaced averages dropped to less than 5Mbps and at times dropped well below 1Mbps which would then begin to affect my digital channels since I subscribe to both digital cable and internet through Mediacom. Shortly after the hub was replaced the modem would crash resulting in having to reset it numerous times. A replacement was ordered however it did the same. On many occasions the same technician was sent out to my house and finally discovered a high signal dB rating was the cause of the modem issue. He also replaced the coax cable that leads to the house and much of the coax that is in the house however this did not fix the slow speed issues. Due to the tech having to come out on many occasions after calling Mediacom again with the same issue, slow speeds, they told me the tech filed a report on me claiming I was reporting false claims which was untrue. I filed a complaint against the tech and asked for a different one but the same one was sent out yet again. This was months ago and the speed is still averaging less than 4-5Mbps. Even at low usage time, midnight to 6am, I still get slow speeds. I pay for 12Mbps and being an electrical engineer I know that the full 12 is not guaranteed however to average well below HALF that speed is absolutely unacceptable. I’ve complained and complained to Mediacom with no solution. I find it odd that before the hub was replaced, when we had connectivity, the speeds were high and sometimes even over the advertized 12Mbps however after the hub was replaced the speeds dropped significantly. To summarize I pay for 12Mbps and receive on average less than 5Mbps with highs in the 6Mbps range and lows, which are more common than highs, well under 1Mbps. I’ve also complained to Mediacom on numerous occasions with the situation unresolved only to have a tech criticize me for monitoring my speeds.

We have not been happy with Mediacom for years but they are the only cable company in our area. The satellite companies don't have internet service out here so we are stuck. Mediacoms prices are horrible and keep going up. The latest problem is that while we were on vacation 6 movies were charged to our account. When I called about them, the girl said that they are ordered by our remote and the confirmation process is thorough so we should not have any mistakes. Well, considering there wasn't anyone home except the cat...They were willing to cut the cost in half with us! Not bad for movies we DID"NT EVEN ORDER! And they were adult movies, that our family never watches. I have tried to get other services with satellite companies but they, too, are expense, even if they would be available in our area. Also, the sales people I have talked to are from India or wherever and are very rude. What are we to do do? Mediacom has nothing but complaints from customers all over the country. You would think they would get the message or go out of business!

Well I must agree, mediacom sucks! I got the hd box and eventually it stops recording when I call they tell me this is an extra service and will cost me an additional 9.95$ Excuse me, I pay for the hd box and I have to pay for the dvr service too. It wouldn't be so bad if the Hd channels all came thru but for most of them (maybe a total of 12) I gert a message that says, " Channel will be available shortly". Never happens!

The worst customer service I have ever seen. Not to mention the cable service is about as poor as you could imagine. Half the time, the channels go in and out of signal. It shows the channel for a second, then goes to a blue screen saying No Signal! The sad thing about that is, I got rid of the box, and just use regular cable. It still doesn't work. I am shocked at the lack of effort and concern for the customers. It's a joke!

I am the person you called today for help with your service.
You yelled at me for half an hour and I allowed you to. You said, “don’t take it personal, and I’m not mad at you - per say - but” than go on to belittle and berate the company I work for. I must tell you that I take it very personally because as you ranted and raved for more than fifteen minutes, you are eating up the eight minute per call allotment laid down for me to spend on each call. I can get fired or written up, not because I was not able to help you, but because you just went over my eight minute per call restriction, or maybe you called and it carried over into the time that I was scheduled to take one, of my two daily breaks (which can change on a moments notice in our scheduling program and which must be followed to the second, and I mean second or it goes against our grade) - so I say to you don’t take it personally if I try to cut you off while you rant and rave to try to get to the heart of your problem (keep to the problem and leave emotions out). My company is grading me on every movement I make over my ten hour day – from how much time I take to speak with you, to how many seconds I put you on hold to check on your issue (if an issue that only a high level group has access to). This grade is what can get me fired or give me a good enough grade that my work day week might be scheduled to be between 7am – 4pm (very few exists) with the weekends or a (as in one) weekend day off. Yes, I to have a family that I am trying to support and also spend time with.
This is what you, the public, my customer, need to understand about the US call centers. In a day I am given so much time to relieve myself, although if I use that time it goes against my grade. Like other workers in the work place, we acquire sick days but if we don’t give a twenty-four hour notice that we are going to be sick that also goes against my grade. You were surprised and astonished that you were hung up on by the last two representatives you spoke with, you probably reached that magical eight minute mark that someone in the/a corporate office decided would allow the workers to move on to another customers problem, in an effort to try to address that number one customer complaint - the hold times are to long. So it’s a lose - lose situation, for you the customer that I really need more than eight minutes to solve your problem, and for me, if I take the time I need to get your issue resolved. We are told it should all even out – that the customer (your Grandmother who might have just had a stroke and now has a hard time relaying information – understandably) I spend a hour with, will even out with the caller I spent four minutes with, but realistically speaking there can only be one number one, the representative who makes the grade that then allows that representative to chose their weekly schedule, the one that might allow them time with their family, and maybe the representative you are speaking with does not want to take the chance of spending more than eight minutes with you, (maybe they have young children at home and would like to be home with them while they are awake).
We – in the United States call centers are competing with other countries, and in order to compete with their sweet shop call centers, the company you are doing business with is turning your support representatives work place into a sweet shop, because – well – they can always move our jobs to India or the Philippines. (Speaking personally I would rather speak with someone in the United States about my issue if the company is located in the United States.) I would like to help you and I know just what I need to do to help you, but forgive me (don’t take it personally) If I like the last three representatives you spoke with hang up on you after eight minutes.
I am also a consumer and even though I work for a company that has no regards for my most basic of human requirements (penalizing its workers for using the bathroom or being unexpectedly sick). I have got to think of those who come after me and what kind of work environment we are allowing these companies to create for the future generation. You and I are not taken on a personal basis, so as much as I would like to solve you’re problem on a person basis, that is not how the company you just called will be productive and/or make money. We as call center representatives perform company imposed triage and must move on to shorten call times, it has nothing to do with help and support we do our best, and I for one would really like to help you. In closing I can’t help but wonder if that scary word UNION would help us both. We certainly need a champion because its only going to get worse!
I sign anonymous, because my company would like to keep the public in the dark about the policies I must follow to keep my job, and that’s PERSONAL.

So who fed your cat while on vacation?

I've had a similar problem with mediacom. After being with them for a year we cancelled our service because we were moving. I went in to schedule a time to have it disconnected, and to pay the last part of my bill. At that time I was told that my balance was zero, and that I did not owe them any money unless I didn't turn in my equipment. A few weeks later I turned in the equipment, and again was told that I did not owe them any money. After 3 months I received a bill from Mediacom for $50 that I did not owe them, in the same pile of mail I found a notice from a collections agency that said I was to remit the payment to mediacom along with $10 for collection fees. I talked with 5 different associates over the phone and there was never a supervisor to speak to, each time I was told that a supervisor would call me back. I never received any calls back from them. They have the absolute worst customer service, I am now paying $60 to mediacom that I do not owe them because they ###ed up.

Keep in mind that some LEC's don't carry the caller ID information between phone companies. There is a database that I believe Sprint and Mediacom uses along with other major phone providers that helps translate this information. If you have a company that uses a different database or choses not to transport that information for whatever reason that could very well be the reason this is happening.

There are also (*) features that can turn this information off, perhaps something got put in accidentially.

Either way I bet if you contact Mediacom they can determine what the cause might be.

Hope that helps,

Dak

assalam-o-alaikum
i m not agree with you because mgm chanel is closed .this chanel is very nice.when start the mgm chanel on mediacom cable network.thanks

aap mgm chanel start karien star cable ne b to chlaya hua hai aap ne q band kia hai

Most of these comments I read are focused on Mediacom's digital tv service. My complaints are focused towards their cable internet service.

I will try to make this as brief as possible. I grew up around internet. Starting with dial-up before dsl and cable even came into residential existence. I've had the pleasure of having Charter and Verizon as my ISP. A few years back I moved from California to Alabama and in my area Mediacom is the only cable isp available. The internet service and speed is terrible. Now in my defence ...not trying to brag... but I own a small computer repair business so I do have knowledge of PCs and know my tcp is fully optimized, no viruses, no spyware of any kind. I changed my DNS around, own computers with Win XP, Vista, Win 7, and Linux.

I currently am set up for 12Mb down, and 1Mb Up. It's safe to say that 1 - 2 hours out of every month I actually get between 10 and 11.5 Mb on speedtests. In other words, practially 99% of the time I get, if lucky, 1/10 (one-tenth) of the advertised speed. I am lucky if I ever get speed tests over 2Mb. I have been to several customer's houses whom have mediacom and out of curiosity did speedtests which show the same results.

I understand that ISPs stated "up to the advertised speed" but lets face it, if you advertise a specific speed don't give them only 10% of the bandwidth advertised. I am about to switch back to ATT dsl 6Mb. Pretty terrible that ATT 6Mb dsl is 3 - 4 times faster then mediacom 12Mb.

Mediacom is the biggest scam since Bernie Madoff's ponzy scheme. I actually find the thought of tearing my eyes out of their sockets more comforting than speaking with one of their sarcastic, high school drop out, [censor] for brains, employees. I recall the moment when I walked through the doors of their oppressive, bigoted establishment and discovered that the line of customers ( or victims rather ) ahead of me had a cable box equally as useless as the employees who supposedly work for this company. I presented my dilemma to the woman at the front counter and as she was realizing I was not a newly pissed off patron, she said in a rather snide way that she was on to me and that she would not be handing me another box in the future if the "new" box ( which was an obviously a piece of garbage that another pissed off customer handed in because it was dustier than a corps's dick and it had a large scratch on the side) had not worked. I told her I might just take my next complaint to their competitor (knowledgy) instead so that it could be used against them for advertisement. I wish I could complain to the head of their faculty but I'm certain my words would fall on deaf [ and perhaps dumb ] ears. Want more proof this company sucks? I'm using my verison modem to write this complaint because I've lost internet connection with their [censor] cable. What a shocker!

Amen! Mediacom is AWFUL to say the least about every week there is a day where the signal cuts out for a second or two almost every 30 seconds. The quality of picture is disgusting.

The problem with Mediacoms HD is the they broadcast in 1080 I . not Full 1080p like Direct Tv. i have been with Mediacom for 5 years and i have had more service guys at my house than i can count. within the first 6 months i had a computor stop working right after the tec came to install my internet. he told my wife that he didnt know why he couldn't get it to work but he would have another guy come out later that afternoon. They never came back out. i was going to upgrade that computor anyway so i put it in the shop had it fixed and they came back out and installed my internet sience then my Modem resets it's self 4 to 8 times a day. i am out of phone and internet atleast 5 hours a day when this happens. I have spoken to maybe 5 service rep's that knew what they where doing and the rest where clueless. i was haveing soo much trouble in 2007 with my cable tileing and the modem going out i had a tecnition tell me i was being too Anal. so for the mediacom employee that says all the problems are the costomers fault. come to my house and watch me blow a gasket when i cant contact my mother after her open Heart surgury. Mediacom Sucks big time . And futher more i need to Know from Mediacom what reason i have to saty with your company? incom tax is coming soon and i do have other choices.

I would tell you my story of woe concerning Mediacom, but I am tired of wasting my breath on such an uncaring, unprofessional and incompetent company. I am sick of calling them, sick of arguing with them and sick of seeing the repair techs. If the CEO of this company was compensated on how well the service they provide is and how well they treat customers he would make less than $1 a year. I agree...they suck.

Mediacom. Unbelievably bad. I have had the service for 2 weeks and to date: Both tech calls have been late -- one by an HOUR. That means i was waiting for FOUR hours before they did not show, and then it took them another TWO hours to set up the system. My Internet download speed is 4.5 MBS. I should just get DIAL UP. My phones are not operational, and they are not sending a tech (their techs are complete idiots, BTW) until next week.

For my summary assessment of the quality of Mediacom signal, picture, service etc, see below in caps : COMPARISON SUMMARY.

We moved into a rental house and had to go with Mediacom cable after having DirecTV 16 years. We chose the
VIP pack with Internet, digital cable, phone, DVR and the HD package. It took 3 installs and it still doesn't work right. Also, after 2 weeks, we still have a cable on top of our grass that was supposed to be buried "in the next 2-3 business days".

First install: guy hooks us up to channel 4 on our tv using coax. ### says it is HD. cannot get the DVR to work. Turns out he did not install a DVR box. Also did not set the remote. Runs a cable on top of the ground from house to outside box.

Second install 2 days later: PHONE Guy comes to fix DVR and HD. Realizes the wrong box was installed. Gets us a box and HDMI cable to the tv. But, forgets to call in the MAC address to have the phone work. Said phone will work in a half hour to an hour. Leaves. I get home from work. Phone does not work all night. Wife calls next day. They say he forgot to activate the MAC address on the system. Phone works now.

3rd install next day. Internet. Internet works ok for a while. Now, it is in and out in and out in and out. Drives me crazy.

Further, when we called to get service, we ordered all the the items above along with sports pack. At each step, we had to educate the installer what he was there for. We did not get sports pack until we called and they had to send someone out again to activate it. They could not activate it from wherever they are. Contrast DirecTV. Call and ask for something, and 30 seconds later or less, you have it.

COMPARISON SUMMARY

I always thought satelite commercials were stretching the truth or at least overstating the difference in quality.
I've had Mediacom for about 10 days. It really sux. The HD picture quality is extremely poor. I sometimes wonder if I am really seeing HD. It is blurry.

Further, the picture pauses, hesitates, skips throughout shows. It is almost unwatchable. They say it is my tv. Well, I had DirecTV on the same tv with stunning HD quality, never had a skip or a pop even in the rain. The TV is beautiful HD when I hook up my antenna and watch local over the air HD signals. It aint my tv, folks. It is sucky cable.

There just is absolutely no comparison between DirecTV and Mediacom. DirecTV is far far far far superior to cable. The audio, picture quality, closed captioning accuracy, HD signal, features, DVR features, ease of use, menus and program management are just unbelievably superior over cable. The only thing I can say good about Mediacom right now is that it is only costing me 99 bucks for digital cable, Internet, and phone. When we move at the end of our lease, we will certainly dump mediacom in a heartbeat.

I could tell you my long story with Mediacom, but frankly I don't have the energy. I left them for DSL and SAT service and I am very very happy.

It does not help to complain anyway they do not care and at this point I do not have any reason to care about them.

don't waste the energy and frustration there are great alternatives.

I was wondering why my phone is still out of order, even with my cable restored. I am in Herrin, Il.

Were you using Webmail, or Outlook, Outlook Express or some other email program?

Get internet (on your smart tv) CUT cable off & buy an indoor antenna. Make sure it's a quality antenna. All you'll have is the internet bill & don't get internet thru Mediacom.

$32 bucks give me a break? get a life!

think your being ripped, go here, test your speed with all devices disconnected so they cant use the excuse "oh its because u have so much connected" test your speed, and compare to what your your paying for.

https://www.google.com/search?q=internet+speed+test&rlz=1C1CHBD_enUS869US869&oq=internet+speed+test&aqs=chrome.0.0l6.2862j0j7&sourceid=chrome&ie=UTF-8

what a FVCKING JOKE!

Medaicom is a 100% [censored]ing scam. fact. no matter what the [censored]s working there say. the mbs we should be getting is 60 mbs right? on one connected device. we get a max of 16 mbs with a 5 mbs upload speed. this is far lower than what we are paying for. exactly like the guy above we have been [censored]ed around on the phone, had techs come out talking [censored] about each other, the 2 routers sent with the main modem are completley [censored]ing usless they do not connect, do not work. they call them "range extenders'. all they are is more money for them. simple extra routers called somthing else to benefit this lying company. this company takes advantage of those who do not understand bandwidth ping, mbs upload speeds. of course their going to try and cover this one up. mediacom didnt know when we purchased their internet that we were investigating them. FAIL MEDIACOM. FAIL. they told us "since were [censored]s, and we [censored]ed up, let us increase your internet speed for free. 1 month later same speed. so from the facts we have accumulated and forums we have read we know have exact evidence mediacom is lying and stealing money from every customer. they have a myriad of excuses lined up to tell you. your best bet. pay for a metro pcs phone, download pda net and foxfi key to unlock the free full version, bypass metros hotspot block by doing this because using your phones internet on another device should be free. its the same internet you pay for. and instead of using a scam [censored] company like mediacom get 100 mbs for the amount you pay for unlimited on your phone, free hotspot. heres another how the [censored] is unlimited throttled? thats not unlimited. "verizon" and this is not illegal because. your paying for unlimited internet. why the [censored]s it matter if its being used on something else? it doesnt. in conclusion. intelligent people here investigated this company and have found them to be a lying scamming disrespectful company. all of our evidence will be sent to the better business and fcc. [censored] you mediacom.

I cancelled service 4 years ago due to out of state move. Boxes and modem sent back via ups. Got a collections call requesting settlement. I was shocked that they had not called me in 4 years . They wanted $350.00
I refused and they say I never returned items when I did return them. I followed the rules and get extorted anf 800 credit score ruined. I spoke with customers service and not heard back. Ups store does not keep records 4 years old. I have moved and can't find receipt
This is a scam! I will fight this in the courts and social media.

Seems the common response to ALL the complaints is that they tried to contact the person but were unable to. Horse hockey! They don't care about anything but the all mighty dollar. At one point I was paying $187.00 a month for cable and internet and I had NO premium channels. Seemed every month there was a "misc chg" on my bill. No one could tell me what it was but they couldn't talk it off. MediaCom is absolutely the worst company in this country. Why the FCC doesn't step in and do something I don't know. Probably just like the rest of our government, line their pockets and they can get away with anything!

Thay are scams... I was close to over my internet allowance. So I upgraded to the higher package. Telling that I will not be changed anything over. Then thay charged me $80 over and I call them and no it's not what thay said... find a different company...

i canceled my services with mediacom. when i did this i sent all of the boxes and cable modem back to the place where they told me to. they sent me packing slips. they had tracking numbers on them so i wrote them down for my records. A month after i sent the boxes and the modem back i recieved a charge for $500. they told me they didn't recieve the items back. I looked up the tracking numbers and it said that they recieved it 2 weeks before they charged my account. Beware! Keep tracking numbers if/or when you cancel services. They tried to screw me, they will try to screw you

I have been a Mediacom cust. for about 2 years. all of a sudden, my bill goes from $90.00 per month to $146.00 per month. I went to there local office in Marshalltown, Ia. to ask why because I hadn't added any new services. no explaination was given. well, stupid me I tried to keep up with the increase. i couldn't. after getting behind on my bill less than $50.00 the cut my phone and cable without any notice or phone call.this company sucks. They shouldn't treat new customers better than old customers, they suck!

WELL GIVEN I AM A MEDIACOM EMPLOYEE IM GONNA TELL U RIGHT NOW WHY WE ARE CHARGING FOR VOICEMAIL, WE ARE LOSING MONEY GIVING FREE VOICEMAIL OUT, AND HALF THE CUSTOMERS DONT USE IT, AND HONESTLY A DOLLAR AND NINETY-THREE ISNT BAD...

I have had nothing but à headache since becoming à customer 2 years ago. I don't know which service is worst. Its à toss up between internet and DVR service. Who wants to wait a week for a service tech just to be able to hear their tv

I disagree with anybody saying that mediacom is the worst customer service because we are all human and we all make mistakes. As a company we have decreased our hold times and are doing the best we can to answer every person in a timely matter

Package deal prices do change from month to month, and year to year. Sorry, that's just the way the business is, no matter what cable/internet provider you go with. You may pay more than your neighbor, simply because the company had a "special offer" going on, when he or she signed up, that is not available now, but may be available later--to new customers, usually. Them's the breaks, I'm afraid. You could just wait until a one of these deals comes along, or ask if they have any "special offers."

As far as the customer service complaint, that is something you should take up, either with your state's public service commission, or your state's attorney general's office--or both, if you feel strongly enough about. Let's face it: the only way to solve your issues, is to start the ball rolling yourself...which you began with this website...up to you whether you want to follow through or not.

Also, some phone companies offer internet service...and you are NOT forced to choose only one internet provider, in most cases, as long as you have a phone line. If Mediacom is telling you this, they MAY be lying, and IF they are, they are probably breaking a state or national law.

Inept isn't even strong enough

I have never in my life dealt with such incompetence as in the Clearlake Oaks Mediacom office. Nothing in life should be this hard - especially trying merely to get a cable box which in the bay area is a piece of cake. Vacation area and no Saturday P.M. appointments?! They can take the box and place it anywhere other than my house at this point and lose the increased revenues.

Then why the hell are you with the comp. for a year there are no contracts? If its so bad drop the service! you pepole have nothing better to do that ### or your credit is such crap you cant get dish so you stay with the same service that story is such bulls**t get a life...

scjcc3, why would you not believe him? Do you think someone would go into that great of detail just for the hell of it? Being someone else who is / was going through the same issues with them for the last year I agree. Same service issues but not same billing. Im on the other side of the country, so it cant be an area issue. When they pay someone $10 an hour starting pay as a TECH, what do you think the result will be? Crappy service...

First of all, if a technician from ANY company was trying to walk into my house after asking him to hold on a second, and then said to me later on that so and so had a nice body, I would have knocked his teeth down his throat, and THEN filed sexual harrassment charges against him with the police and the company he worked for.

Second of all, if the technician "threw" the T connector at you, I would have called the police and reported them to the company they're employed with.

I don't, for a damn minute, believe any of this crap. I think things didn't go your way, so you're trying to make things sound worse than they really are. No where in here did you say where you reported this guy. That, or you're just an idiot and don't know how to file a real complaint with a company.

Mediacom can’t provide consistent WiFi service

All Mediacom does is Applogize, but never Fix anything. Just whine how busy technicians are. O Wonder!

Mediacom modem goes out Saturday night - I call in at 11pm and I am writing this at 2:15 am. I go through all of the trouble shooting when they finally accept that the issue is their modem - to which they tell me they will attempt to get a technician out on Monday. I earn my living through the internet! I pay on time every month so they can make their money but when I am in need they do NOTHING! I will cancel mediacom ASAP on Monday because nobody is working over the weekends. It is mindboggeling the vast number of complaints against this company and nothing ever gets better.

I called to report trouble with my digital channels (we were not receiving them) and they found that they had mistakingly not charged us for certain channels. Now that the service rep realized this, she said they would now either take away my children's favorite channels or charge us an additional fee. We already pay $50 per month for cable with nothing fancy. The new bill would be $80 per month. No way! I ended up cancelling our digital plus. The CSRs are the most unfriendly, rudest women I have ever dealt with and I would be embarassed if I operated Mediacom.

Mediacom - what a joke! I have used them (no choice) for less than seven months. They have been to my house 4 times. If it rains or windy, the phone and internet service ar up and down up and down! Not all the tv stations work all the time. I call and I have to wait till next week for a all day apt for them to come and look AGAIN! Before moving here I had two other companies and Never had any problems like this. My computer has to sit in my childs room because the tech didnt feel like installing a jack somewhere else!

I was promised a promotional price good for a two year period of time. At the end of one year my promo price disappeared and there was a substantial increase in my bill. When I called Mediacom they issued a ticket number and said they would listen to the original phone call, they record all calls. When they didn't get back to me, I called them again. Well to my surprise, they can't bring up a call from a year ago, or so they say. I think they realized that one of their sales representatives, who by the way are paid on commission, lied in order to make the sale and earn a nice commission. Buyer beware, if you deal with Mediacom, you may want to do some recording of your own, to protect your own interest. I will be looking for a new cable/tv/phone service provider. I will not do business with a company who does not stand by what their paid employees are offering to obtain customers. To make it all even worse, their television reception has been horrible on the major network channels for the last couple of months.

I have been continueously calling mediacom customer care officials and have been telling them about the internet service I am subscribed to. I have subscribed to 12 Mbps MediaCom Online services and I never get an internet speed above 5-6 Mbps.. most of the times its less than 3 Mbps. Every time I call them, they give me an appointment to send in their technician.. every time their technician comes check my modem with his handheld and says everything is fine... This has happened multiple times and I am still waiting for the real service that could fix the root cause of this problem.

I never know whoom to tell. Mediacom is charging me every month for 12 mbps connection and never give me that kind of service. I am really disappointed that they have this kind of customer care. This is really unethical to charge someone for a kind of service that you never provide..

Dont know if putting my complaint on this blog could help me but I really am not sure whoom to ask for help.

Appreciate if some one is hearing out there and could help the east moline, IL area for the same.

Thanks
Vishal joshi

I was a new customer. When I contacted Media for the first time, I requested that my current phone number remain unchanged. I requested phone and internet service. Upon installation, my phone number had been changed to a new number. Additonally we (my family) noticed that we could only get wireless access in rooms close to the router. I called aboout the change in my phone number. I spoke to David in customer service. I was told it would take 5 business days for the number change, and David indicated he would call me back. I never received that call. I called after 5 business days because my number had not been changed back to the original number. This time I spoke to a different customer service person. After explaining the above to her in reference to the telephone number, she put me on hold for about 10-15 minutes. Upon returning she tells me it will take 3 business days for the number to be changed and that no one has done anything as of yet to effect the change. Well after waiting the 5 days and nothing ahs been accomplished by Media Com, then throw in the less than adequate wirelss service. I decided to cancel my service and return to AT&T. I additionally ask to speak to a Manager, and after being placed on hold for another 10 minutes was told no supervisor was available (of course). I informed the customer service person I was less than satisfied and Midai Com needs to come pick up their equipment. I also informed customer service I wanted my money back. So far I have not heard from any supervisor from Media Com. I also plan to tell everyone I know about the ineptness of Media Com and how they treat their customers.

Our home in Cobb, California burned down tragically last summer with 1000 other houses in the Valley Fire. Direct TV was our cable provider and Mediacom was our internet provider. Direct TV did not charge for the loss of their dish and receivers. Mediacom billed not only for the loss of the destroyed modem but also the monthly charges. When our rebuild is complete I will be using Direct TV as our sole provider.

I have been having issues for weeks now and have spent countless hours either online or on the phone and everyone promises to escalate my case to engineering and promises a return call in 24-72 hours and so far after more than 6 weeks still no working service that I am being charged for, the last guy I talked to was 4 days ago and as usual lied about escalating my case and about the phone call that I would receive as well, I am tired of being lied to and basically stolen from.