Mediacom
Reviews and Complaints

Why is it that I, as a long time Mediacom customer, am NOT eligable for the current promotions with lower rates.

I pay over $170 per month for cable, internet and phone.

Mediacom is offering the same service to new customers for $89.95.

I have never missed or been late on a payment. What did I do to deserve this?

I called customer support and they are willing to adjust my rate down to about $130 per month if I agree to a 12 month term.

Why can't I get the $89.95 rate that the new customers get? "Well, you are not a new customer."

They must not value their existing customers at all!

I may be a new customer very soon...just not at Mediacom!

I switched to Mediacom in 2009 with a very persuasive sales person named Tod, who gave me a great deal for 2 years. After 2 years, I decided to switch to another provider to save on costs. I contacted Mediacom 2 MONTHS before switching, and was told that they much have at least a one week notice & my account would be noted regarding internet/television. I was told that my new provider would call Mediacom to disconnect my phone themselves, so that my home phone number could be ported over. I was also told that the account would be pro-rated for one day (the time of cancellation to reset by new carrier). I called Mediacom again, 1 week prior to disconnection, to verify that my account was to be disconnected on the specified date and was told yes, it was taken care of. The date of disconnection rolled around - my phone service stopped the morning of the scheduled change, before the installer even got here. Luckily I still had my # when all was said & done. However, I continued to receive full billing from Mediacom! I sent a partial payment & hoped for an updated bill, but that never came. I called Mediacom less than a month after my new service had started and after receiving a bill that was OVER $400 from Medicom! I spokewith a boy named Abel who told me I had to go into the nearest Mediacom office regarding my bill. I asked him why I could not discuss my bill over the phone, said my account was canceled and wanted to know about the continuing charges. He said there were notes on my account, but he could not help me. I said I'd called twice before and he actually told me "Ma'am, you may have your notes, but that does not mean you called in'. He proceeded to tell me there was nothing he could do, so I had to go to the nearest office - I asked why. Never once did he indicate that I had to take back any equipment to this office - he did not mention any equipment at all! I told him I wasn't going to go to an office just to discuss a bill & asked that he set up an appointment for someone to come to my house. I then heard a click - he HUNG UP on me! So, I called back & spoke with a woman named Jessica. She was very nice, told me she did in fact, see the cancelation information noted on my account, that my account was to be prorated, and she transfered me
to the Disconnect Dept. There, I spoke with a Mike, about the adjusted bill - which I was to receive in 5-7 days. My next bill came in a week or 2 - and it WAS adjusted, but not to the amount expected...my new bill was OVER $1000! It mentioned unreturned equipment, of which I did still have, but did not receive information on WHEN OR WHERE to return it from ANYONE I had spoken with, any time I called in. This company is the worst - I had heard many horror stories about Mediacom but did not have any issues until I had to use their CUSTOMER SERVICE, which was absolutely horrendous! Believe the horror stories people - and I hope you do not have to deal with this company!

We have had Mediacom cable at our vacation home for a long time. Even though it is ludicrously expensive, we consolidated telephone and internet service to Mediacom as well. Partly just to have one bill but there should have been some savings as well. Not happening. For one thing, we've never been able to even get repair service without providing account numbers, mailing addresses, owners name, pin numbers and drivers license numbers but now for some reason they decided to allow anyone in the house to order whatever pay-per-view they wanted. Our winter renters just ordered almost a $100 worth of extra services without so much as a hello. Now Mediacom claims that we would have to had to set a pin number (did and not shared with anyone) and set parental controls which would have been nice to know before. Two of us spent many hours of our vacation that trip setting it up appropriately. So I canceled all services as I find their services to be spotty at best and very deceptive in their practices. Did I mention their prices are crazy? The service rep wasn't especially rude but very arrogant even though he clearly had to ask someone else the answer to every single question including the identification information. If they had simply removed the unauthorized charges, been a little more customer friendly and communicated the loosening of ordering requirements, we would have stayed.

Just called to find out why our bill was so high since we moved on march 23 2011 and turned in all the equipment in working order and when I called she said our final bill was $199.00 because we closed our account and moved out of state where we don't have the option of mediacom services. I asked why and she told me it was because we didn't keep the two year agreement. We couldn't find a house that was for our needs in iowa so we looked in illinois and that was where we live. I feel we were treated wrong. We pay our bills on time and now we get this. This is wrong and not fair to us. Please look at this and tell me why?
Thanks becky ewinger

We updated to the new 50 MB deluxe Internet package three weeks ago. MEdiacom sent a tech to the house and when he left he advised it was working. I tried it about 15 minutes later and it was not working at all. I called Mediacom back and was advised they would send the tech back AFTER he left the next APPT. I called my employee and told them I would be late by about 1 hour. 2 hours later I called back to Mediacom and was advised the tech would probably show up at the end of his shift between 4-5:30, I asked why I was told something different from the last rep and she said she was sorry and did not know. I called work and got a co-worker to cover me for several more hours. At 5:30 I called MEdiacom again to find out where they were, they advised me that they re-scheduled the appt for Monday (4 days) without even calling me and letting me know this. The customer support rep advised sorry the outside tech should have called you to let you know. So I am going now another 4 days without Internet and I had my husband get off work early Monday to wait for the tech again. They show up on Monday and it takes several different techs showing up and a couple hours to get it to work since this is a new service and they are all learning, they get it working and leave. Several days later it starts to slow down and I am not getting the speed I paid for, I call them back and they set up another appt, they show up today and tell me that they do not know why it’s not working and that they are sorry. The tech advises me to switch back to the slower cheaper plan since the Ultra 50 is not working at out house and I have to call customer support to get this done. He leaves I call and they switch me back but state I still have to pay the $99 install fee and after I asked her why should I pay for a service that not only did not work but also caused me to go several days without any Internet and she then hangs up on me.OK? The month before the Internet issue Mediacom on-demand was not working and I called support. They advised they had to send out a tech and made a appt. Of course I had to miss work and the tech shows up and states it is a known issue. So I call them back at customer service and they advised that it is NOT a known issue and schedule another appt in three days and that time of course I missed several hours and this time the tech did not even show up. I called support and she advised he did try to stop by and I was not home. That was a lie! I was there waiting and he ignored the request. We make another appt and the tech comes to the door and advises it is a known issue and there is no reason for him to be there, I asked why would I be advised by support again to miss work and be at home if it is a known issue? At this time the On-demand is sporadic and cannot be counted on to work and our Internet runs slower than promised.

The main consequence was about 12 hours of missed work waiting for Mediacom to show up and fix issues they could not. Plus the fact that I was without my Internet for several days and since my child was taking Online classes she had to make other arrangements. Plus I was out the $99 install fee for a Internet upgrade that does not work.

I switched to Mediacom from Embarq 2 years ago because they were cheaper and we were trying to pare down expenses. Boy, was that a mistake. Not that Embarq was that great, but Mediacom is the absolute WORST. For the entire time that we've had their service, our landline cuts out intermittently, sometime for days at a time. Most of the time, we don't even know that the service is out unless we try to make a call. At which point, I call Mediacom and complain and they say the standard line of "we don't know why you are having these problems". They even went so far as to tell me to document the dates/times and duration of the outages and then call them back. Ok. Well, I don't have time to babysit my phone service. But, I can tell you it's very unnerving when we are out of town and cannot reach our children at home because the phone service is out. Calling neighbors and friends to go check on them... it's ludicrous. Thankfully we have cell phones. We wanted to cancel the landline service altogether, because we really don't need it and it doesn't work half the time anyhow, but the cust service rep says that we have to purchase a bundle package in order to use Mediacom services. She said they can disconnect the landline, but we would still have to pay for it. Seriously?! I can't tell you how many calls I've missed because of these outages. People tell me all the time that my phone just rings and rings. No answering machine or voice mail, just ringing. That's because it's a dead line and our service is out. This complaint doesn't even cover the service interruptions we experience frequently with our internet. That is a whole other Oprah show. grrr.
I called Mediacom today... again... because the service was out... again... because I've been waiting on a call from a service technician for an appliance appointment, whom I have no idea if he tried to call me or not, because my SERVICE IS OUT! So, if I have to reschedule my appointment, not only have I wasted 4 hours of my day off sitting here waiting, I'll have to reschedule my appt for another day off and I've paid Mediacom for service that I wasn't getting. When I explained this for the umteenth time to the lady I was talking to today, she crabbily said she was sorry I felt that way and if there was anything else she could help me with. How about pulling your bottom lip over your head and swallowing, you ###!
Ultimately, I'd like to just use cell phones and have internet, but we don't have that option. The town we live in is outside Minneapolis and we have only two ISPs: CenturyLink and Mediacom. And, they both suck...
Maybe we'll go back to using notes tied to pigeons... would probably be more effective.

I recently switched from Dish Network to Mediacom based on what I was told by one of their customer service representatives. As I was a current customer for internet services, I was told I qualified for an upgrade in internet service and a promotional cable package all for $60.00 per month if I signed up for a year of service. A little over a month later, I received a call from Mediacom notifying me that in fact, I did not qualify for the package that I signed up for and that my internet service would be reduced to the "basic" (read that slow speed) and my monthly cost would increase to $75.oo. Great deal from Mediacom, increase the price and reduce the service. I read that bait and switch. When I called the company I was told they "will not be honoring" our agreement (words in quotes were theirs).
When you consider signing up with Mediacom, just remember that they may or may not feel obligated to honor their agreement, however, I can assure you they will expect you to honor your agreement to keep their service for a year.

Several weeks ago I contacted Mediacom via their e-mail customer service link to complain about my slow internet service. They never responded. So I called their Customer Service a week later and they scheduled a service visit during the week...they don;t have weekend service according to the respresentative. The service provided was very courteous and indicated that there was nothing wrong with my wireless router or computer or the wires coming into the house. He indicated that this part of Sugar Grove has a 90% usage level and slows the internet down below contracted speeds between the hours of Noon and midnight. As a result the gaming software and business software that my son and I use fail mid use and indicate problem with internet connection. Service tech said nothing they can do until Mediacom adds equipment to lower the load on the system. He indicated they did this in a nearby town and service has much imporved. However he indicated that I should request a reduced service fee until it is fixed since Mediacom cannot provide the agreed upon service speed levels. Downloads should be around 12Mbps and uploads around 1Mbps. Actual speeds are intermittent between 6-11 Mbps download and 0.9Mbps on upload. So I called today to see if I can get a reduce service fee since the service bumped my software twice this evening at midnight. They indicated they need to send ANOTHER technician out to the house and look at the service again! In order to meet them I have to take a day off from work since they do not have weekend service. Needless to say I AM UPSET! I lose $400 per day and have to pay Mediacom to provide substandard service.

Mediacom is the only provider of "high speed internet" to my address, having somehow kept away competitors who are available within less than one mile. I signed up with them in September of 2009, getting a package which included TV, Internet, and telephone service. Almost immediately, I began having internet outages--the phone always goes out at the same time as both services run through the same router--lasting from one hour to nearly 24. When during one outage, I used a friend's cell phone to call customer service, I got a recording which said "if you have experience a sudden interruption in service, you probably have a service outage" (!).

10 days ago, my "high speed" internet access slowed to a crawl (at times, around 200 kbps--I'm supposed to be getting 16 mbps) and the phone began to misbehave as well. Earlier this week I notified Mediacom Customer Service via e-mail (after being unable to reach anyone by phone) and was told that they were "aware of service issues" but that repairs would take an estimated 16 days.

I wrote back saying that I found this unacceptable as I have been paying full price (and a rather high price) for next to no service for nearly two weeks and apparently will for another two weeks. I am disabled and sometimes urgently need telephone contact with emergency services. I explained this also.

By way of reply I received an e-mail from a "Curtis S." stating: "Repairs for utilization issues involve more than just a tap on a pole or in a pedestal. It involves hardware at the headend, trunk lines in the network and amplifiers in the next. This takes time to identify which components are bad vs which need retuned, order replacement parts where needed, and finally install replacement parts". Am I to believe that Mediacom does not employ competent technicians with appropriate testing equipment and spare parts?

As to the problems with my phone, "Curtis S." suggested that I get a cell phone. If I had a cell phone, I wouldn't need them, would I?

I am taking my complaint to corporate headquarters and encourage others to do the same. You might also wish to contact your state's Attorney General, the FCC, and the Federal Trade Commission. If this is the sort of service Mediacom expects to provide as a public utility, they should be held accountable to the same standards as any other such organization.

Mediacom certainly will not have my business any longer than absolutely necessary. With any luck, 4G and 5G networks will make cable companies obsolete within a year or so (fingers crossed!). During five years of getting DSL through Qwest, I received higher speeds at a lower cost and experienced ONE outage of less than an hour. Alas, Qwest is mysteriously unavailable to me, though their service is available to people who are literally across the road from my location.

Mediacom phone service has been out for 4 days now. They promised a technician would be here last Friday between 1 and 5 but he was a no show. What do you think the chances are the tech. tried to call and be sure I was home before coming to fix the phone?
I provide care for a special needs grandson and a phone is essential. When and if they show up to fix this phone my first call will be to cancel their service. I'll go back to using a cell phone as our principle telecom service.
In my personal opinion Mediacom is inept, unreliable and a waste of money.

Up until Thanksgiving the service was good when it was up, however, I frequently had to call customer service and have them reset the modem. A few days before Thanksgiving Mediacom service arrived to replace the modem but he was not given a moden, all he was allowed to do was test the signals. Something was running hot, I was getting download speeds over 15MB and was only paying for 12MB. So he fixed it so that I would only get 12MB and the modem was deemed repaired. Since Thanksgiving I have waited and called because my speed download was typically 3MB. Prior to Thanksgiving I was a huge NetFlix fan, since Thanksgiving I cannot get enough bandwidth to watch movies. On Thursday the replaced the modem and things may be better, EXCEPT they left with the AC adapter to my Hard Drive and left their moden AC adapter. This company is a circus and unfortunately, living in a small backwater place like Jefferson City MO, there are few other options. Probably have to settle with 8MB ADSL. Oh and am I the only person that questions 12MB service is reallly at best 10MB?

I uses mediacom Internet for a few months and then moved to a new address. I called to transfer my service to my new address and they did not offer service at that address. They told me that I would have to send back the modem which I did. I then settled my account to date with them. The following month I got a bill from them for $210.00 saying that it was a early cancellation fee. I contacted their customer service to talk to them about this. They said there was a 24 month contract that I broke. I informed them that this was never mentioned to me because I knew I was moving. They said they would look into it and call me back. They never called. A month later I received a letter from collections saying I owed them money. I called mediacom back and they said they hadn't had time to listen to the recordings yet. However they had plenty of time to file to collections. They refused to do anything. This place is a rip off. I would recommend you not use this company. They are trying to use scare tactics to get people to pay extra. I would have kept them as my Internet provider. They are the ones who could not provide the service for me. How is that my fault?

I recently moved to Valdosta and transferred my cable and internet services with Mediacom to my new address. My outlets at my new apartment are in the wall so a cord is needed to connect it to the television and the same cord is required to connect the internet. The technician told me i had to buy the cord myself to connect it? I was astonished! Why should i have to buy the cord that is required for the service, im thinking it should come complementary because without it there is no service! When i called customer service to see why i had to buy the cord the first rep. stated it was a hazard and i had to do it myself and when i didnt agree with that she hung up. I called back and the next rep. stated to go out and purchase the cord and when the installer comes back return it to the store WHAT IN THE WORLD KIND OF ADVICE IS THAT! I just scheduled another installation, so needless to say im still without cable and internet unless i go purchase my own cord! The picture of the outlet is attached...Why wasnt i provided the cord?

Recently had a very bad experience to the point of cancellation. MediacomChad on this site has only made things worse.

The company advertises free HD, no mention of Credit check by sales. I order HD. (Only after I played phone tag with sales. Internet Sales goes straight to a voice mail box, and even though they tell you leave a call back time, they don't listen to them)

Tech comes into house and bullies my wife and refuses to do a complete install. - Including HD and placing a compression fitting on the end of there line for me to move the modem to after they leave.

When I arrive home Tech is still at my house and shoves ( I have bruises)me off my wet / Icy steps. Refused to contact supervisor until I threatened to file assault charges.

Mediacom refuses to give an honest / sincere response, and provides no means of escalation. I was already advised by a supervisor that nothing was going to get done, and yet "Chad" and his team keep telling me that the Supervisor is dealing with it.

Another unhappy MediaCom customer.

Called last week to set up to add Cable to my prexisting internet service. The date was set for Nov 23 between 8 and noon. I wait till 12:30 and nothing. So when I call to inquire about where the tech is I was told they "Called 3 times" After informing them I had 0 missed calls and no messages I am told they don't leave messages. She puts me on hold and I get disconnected.

After I call back I'm told he called 3 times and left 3 messages ... Strange given I was just told they don't leave messages. I am then told that they will have to reschedule (this is at 1;30) ... I see no reason why the tech who alleges he came to my home can't come back at the end of the day and solve this problem.

I Get disconnected 3 times during 2 hours of being placed on hold, transfered, and told Im a liar. What have I to lie about? I'm a paying customer of 1 year who'm waited a week to get cable service and took the morning off work so that I could be home during the window they requested I be home.

At 4:15 I call and get ahold of someone in CS who says she'll call Illinois (Chilicothi I think she said) which is allegedly where the dispatch center is located and try to get me answers. She insures me she will call me back in 10 mins. I think thats unreasonable and didn't expect her to so I wait and wait and wait and of course nothing

Finally at 4:45 I call back and this time the CS rep has a new fiction tale for me and I am told that he left a Service tag on my door the first time he was at my house... Oh yet another Lie. I then ask my elderly neighbor who sits in front of her window all day if she saw a truck outside. Of course not. I guess they come, call, leave a tag, leave and keep calling? Nonsense. My 4 year old can tell a better lie than these people

And with that 15 mins before the close of business I am told I must wait until AFTER thanksgiving ... A FULL WEEK to get cable.

Of course I have no options except to spread the word to the public and I plan to file a complaint with the BBB

I signed up for Mediacom internet service in 2004. The modem I had never worked right, and after calling Mediacom over and over only to hold for 45+ minutes each time, I finally got sick of waiting and bought a new modem to replace it. After a couple of years of on again/off again internet service I decided to switch to AT&T DSL. I called Mediacom to cancel my service and they told me to return the equipment. I took time off work to take the old busted modem back. They wouldnt accept it because "it is not the one registered to your account". Even though the serial number was on it. They were seeing my new one that I had paid for myself somehow. I refused to give them the one that BELONGED TO ME, and insisted they take the one THEY provided back. This battle went on for about a year until I started receiving collection notices. Here we are in 2010, and my mother decides to switch to the local phone co. DSL. She goes today to return the modem, and the idiot at the office tells her "That modem isnt ours. We've never had that kind" and refuses to take it. So I know this isnt an isolated problem. STAY AWAY FROM MEDIACOM!

I had mediacom cable and internet for almost two years, in order to cut my cable bill I decided to disconnect the cable service and only live with internet service. Mediacom CS rep told me that my price for 12 mbps internet will be 47.95 a month and with the tax it will be around $55.00 and never mentioned any other charges. But when I received my bill there was an EXTRA $15.00 charge for Basic Line charge, I called Mediacom and asked about what this charge is, and I was told that since you canceled your cable service this is the PENALTY you have to pay every month for subscribing only the Internet. The two CS reps I talked to earlier they both LIED to me and never mentioned this charge. I consider it as CHEATING. Please be aware, this is company has a very bad reputation and a lot of unhappy customers.