Mediacom
Reviews and Complaints

MediaCom was absolutely horrible to my brother. They were the only ISP available to him when he moved into his new home and they provided service that at first advertised 10 mb/s up, but provided at best 4 mb/s. They sold him an upgrade to 20 mb/s yet retained the old speed (still billed him though). He saw packet loss percentages in the 80's and 90's routinely making his internet unreliable for his work needs as an on-call DBA, let alone his recreational goals of streaming games on Twitch (how we often try to hang out).

They sent out crews a few times. Some came on completely incorrect days without communicating in advance, but all couldn't do anything (though the closed the ticket by simply repetitively recapping his lines). This went on for 13 months until he discovered that he now had an alternative ISP avaialble to him. He's now getting speeds 1300% faster than MediaCom's.

The worst bit: This was due to a damaged line in the area that MediaCom was aware of and did not want to fix. That didn't stop them from cold calling him and trying to get him to be their customer.

When I've called them out on this behavior, they ignored it and blocked future communication from me. All I wanted was an apology and potentially an explanation.

This incident is constantly repeating. I have mchsi only because they're the only cable high speed internet in the area. I refuse to call them reliable because they're anything but. Almost non-stop, maybe a month -2 months break every now and then their internet service refuses to stay at a constant speed, refuses to even stay connected.

I've had numerous service calls to the residence and every-time they tell me the problem is the splitter, which they replace and then issue goes away for maybe a day, a week, a month. Another time they replace all splitters including those on the house incoming. Once they replaced their drop connection on the power poll. Every-time I get the same repeated results from them. Once they even told me the fault was my modem even though it was not even 6 months old at the time.

Their tech support is absolutely useless, they just tell you to unplug and replug in the modem and the coax cabling. Nobody truly bothers to look into resolving the issue and when you tell them it is ongoing they just ignore you apologize for the troubles and then maybe if you're lucky, but only if you ask, they might give you a month bill credit. Talking to other people in the area there are mixed results, some have no issues others have the exact same issues.

Mediacom doesn't care though as long as they get paid, how they stay in business I do not get it. Fcc really needs to investigate this company.

I contacted Mediacom the first week of May to take advantage of the $5 monthly landline offer. They were very cooperative and installation was set for between 8:30 am and 9 am on May 9th. A representative would call before arriving.

At 8:50 am a young man knocked on my door stating he was here to install my phone. He had not called before arriving and I saw no identification.

However, as I wanted the land line service, I led him to my office. After about 30 minutes I was informed the modem was defective and he would need to come back later in the day to do the installation. He had dropped his laptop getting out of his van coming to my appointment, shattering his screen which appeared to be a touch screen. He also had talked with someone by phone regarding help. He kept telling her he was not familiar with how to do the troubleshooting. In my opinion he was totally untrained to do his job.

He asked if I would be available all day for him to return with a modem. I said no, I had already lost 2 hours of work pay to be there that morning and would not be available until after 4 pm. He said ok. He gave me his cell number and said to call him and he would be right over to do the install.

I called him shortly after 4, and he promised to be over as soon as his job he was on then was finished. At 8:10 pm he called asking if he could stop over. I said no I was getting ready for bed as I work at 7 am. He continued asking and I said it was not possible because it would be after 9 by the time he left.

I called the office on Tuesday, May 10th and reported my phone was not installed and what had happened. The man who answered the phone apologized and said we could reschedule for installation for Friday, May 13th between 5 and 7 pm. I agreed as long as the same technician does not come.

Thursday evening at 6:52 the original technician called and left me a voice mail stating that Medicom has been TOO BUSY to complete my install. Could he come over that evening and that I had not responded to his calls. I was at my 2nd job at that time. He then called and left a 2nd voice mail that night at 8:09 again asking to stop by. I feel as though I am being stalked now.

I work 60 hours a week and do not appreciate the service being offered. I called the local Mediacom office again tonight at approximately 4:40 to state that they may not have my telephone number to call before coming for the installation tonight.

At this time I was informed no service was scheduled! I was on the telephone for 1 hour and 10 minutes trying to get your company to fulfill your promise of installation easily.

I am very upset as my husband has cancer. Since Mediacom has disconnected my Vonage telephone service on Monday, I have no idea how many calls I have missed since Monday morning. Since the technician himself said that I was put on low priority to complete service promised on Monday, I feel as though I am not worth "dirt". I may want to mention I also have TV and high speed Internet service that cost me over $100 monthly.

I will be commenting on my experience with Mediacom on any and all interactions I can find both online and in person. I have never been treated so shabbily in my lifetime. Oh - and the compensation for my time off work and all the phone calls? Free installation - which was already promised by the first agent. Also, my first phone bill of $5 free. I used my prepaid phone time of the over 1 hour which came to about $20 which the supervisor has also now agreed to credit me. I feel I should be compensated more completely for the efforts, perhaps a complete monthly fee credited.

If the technician does not make contact me by tomorrow morning as promised I will be canceling my services and going back to Cedar Falls Utilities services. They may be a bit more costly, but they treat me well and as a respected customer. It will be worth the $100 to change over.

I don't think anyone should be as stressed out as I am just to have a landline installed by a company that advertises how easy and friendly they are.

I have been trying to get internet service for two months now. Despite the fact that I live in a small town, there are 2 VERY similar addresses that are only about a block and a half apart (same street number, same street name; the difference is St vs Ave...stupid, right?). The St address is mine. GPS only recognizes the Ave address, and even if you enter mine in, it will default to the other.

I have attempted numerous times to have someone come out to my house and check serviceability (I thought it could be done, since the techs have knocked on my door to gain access to my back yard...my next-door neighbors have service and the lines are in my yard). I spoke with chat supervisor Michael, who was the most helpful; he took the time to get as much detail as possible, including the layout of my cul-de-sac (which has only 6 houses), the color of my house, the landmarks and street names/directions to get to my house, the description of my vehicle...you name it, we covered it. I even went into the local office to give them maps and print-offs; again, I went into great detail...the maps I printed showed the difference between my house and the house GPS defaults to, the layout of my cul-de-sac, where my house is compared to the two neighbors I KNOW have MediaCom service.

Time after time after time, however, the local tech team ignored my notes that they HAVE TO ignore GPS and follow the map I printed out for them to get to my house. Every single time, they used GPS and checked the Ave address.

About your chat agents: working in customer service myself, I would have lost my job in a heartbeat if I treated our customers the way you treat yours! Your chat agents don't listen, they lie, and they are rude. You can see some examples of these conversations below (I have crossed out my address for privacy reasons).

Since your company's incompetency has been the biggest customer service nightmare EVER, I have located another company who not only recognizes the difference in addresses, but is willing to provide service to me, I will be going with them, even though it will cost more.

I have never ever had such terrible service in my entire life. I set up new bundle service in gulf shores. I was told the dvr would record 3 shows at 1 time. The set up appointment was happen to show up and take make money over a month ago. They brought 1 dvr and my internet router. I called for the last 4 weeks for the satellite units for my 3 bedrooms. Then they finally tell me to try to go to the local office and get them myself. Then my service is out all of the sudden last week right before christmas eve. I need internet for my job and my son plays video with internet. I've asked them to fix my address 5 times. My unit number was wrong each time I called. Then the only new service delivery and the fastest date they give me to "fix my new service" is over 9 days after I call while I will be out of town. If it isn't obvious I have still had zero resolve to any of my problems.

I maintain a small nursing facility of 75-85 residents. During the summer mediacom changed us over to digital. Since then I still have residents that are unable to pick up the new digital channels because they still do not have a box to convert their tvs over. For some reason mediacom assigned each box to a room & my residents are often moved from room to room so this thing of assigning each box to a room number will not work here it causes real problems here for us your customer. The residents ask me everyday when I will get their tv going so that they will be able to watch the programs they want to watch, I tell them I am still waiting on mediacom. Still not fixed I have given them the information more than once, please help us. The local office in mcrae has been reminded of this on going problem many times by myself ad hester maint. Director. The residents here are older & many only have the tv programs to look forward to, so now these residents have been without since the new install here at lumber city nursing & rehab — at — 245 gleenwood rd. Lumber city ga. My contact number at work is [protected] my cell is [protected]

We've had Mediacom service for 20+ years between cable tv, phone to internet (now only internet). We are moving and contacted Mediacom to turn off service in existing home and turn on in new home. Mediacom is not currently in the area of the new home and is charging us to cancel- even though they don't have service. For being a loyal customer for years- they are horrible. Worst. Service. Ever.

I mailed the rebate form to the address on the form: Digital Landing, Attn: Rebate, P.O. Box 260157, Miami, FL 33126. The letter was returned with the Post Office label "Not Deliverable as Addressed, Unable to Forward." I was supposed to receive a $100 rebate.
What recourse do I have?

April 16, 2014
Janice Gibson
Ria Street
Columbia, Mo 65202

Account #[protected]

To Whom It May Concern:

I am writing this letter in displeasure of my services withMediacom I opened an account on January 3, 2014 and found the prices to be cheaperthan Century Link. I paid the firstmonth up front and was promise great service and other things that they tellyou when signing up for a new service.

I have been experiencing outage with my TIVO boxes and latebilling statements to my address. I also have been experiencing some financialtransitions in my life as far as it goes with my paying my account, I calledcustomer service about an extension to get the payment in and they told me thatI had to wait an year to get an extension and I said Really. I would never signup for the service if they do not value that some customers get into hardplaces and it seems that Mediacom is one of those types of companies that donot care about working with their customers. I have contact the BBB and FCCregarding my issue and I am considering going back to Century Link or DIRECTVsince my customer service was good with them even though their prices werehigh.

Totally Unhappy,

Janice Gibson

In my opinion, Angel at Mediacom at [protected] in East Moline has an attitude of superiority manifested in an overbearing manner and makes presumptuous claims or assumptions against customers who have been wronged. Thus she should be fired.

I like Mediacom's products but hate the fact ANGEL does not listen to their customer and think Mediacom contractors do not make mistakes. She seems to think Mediacom's systems and people are perfect. Mediacom sent me UPS labels to return some items. I shipped them an Arris TM502G modem that I had been renting and no longer needed because I purchased a replacement; and, a NEW, but defective, set-up they sold to me. This defective set included a Thomas Advanced Integrated Modem with a Cisco DPC 3825 Home Network Gateway. I sent all 3 items back to their "ship to" address label person -- a Nick Gelwix [protected] at Replico Corp 1559 N Topping Kansas City MO 64120 using their label at a local ups store. I know these folks had to receive the Arris modem because I sent it enclosed with the defective set. Mediacom gave me credit for returning the defective set. However, a gal named ANGEL at [protected] called and left me a voice mail saying that I still have the Arris Modem (when I do not) and that I need to look for it (in an attic or basement) and was going to close the ticket. She was so arrogant that she did not even try to talk with Scott Olsen, Mediacom's wonderful Service Tech, who tried to get the new set-up working and knew the the place the Arris TM 502G Modem was installed by the initial installer. It was not in an attic or a basement---but only 2 feet from my desktop beside the printer.

I WANT TO LET THE PUBLIC KNOW -- THAT MEDIACOM DOES NOT LISTEN OR TRUST THEIR CUSTOMER. YOU FOLKS SHOULD NOT TRUST THEM EITHER. NEVER USE THEIR UPS LABEL TO RETURN ITEMS BECAUSE THIS METHOD DOES NOT PROVIDE YOU WITH A PROOF of RECEIPT for the items you returned.

BECAUSE OF ANGEL at Mediacom [protected], I WILL TERMINATE MY SERVICE 7 days prior to the termination date AND NEVER USE THEIR PRODUCTS AFTER THE CONTRACT EXPIRATION DATE. Thanks for your time and understanding.

We cancelled our cable on 1/9. Paid for service until 1/14. Returned all equipment with confirmation of cancellation 1/12. We've spent over 5 hours fighting the bills that keep coming for continued service and unreturned equipment. We've had someone come to our home late at night to pick up equipment that was already returned and now we have a collection agency threatening to ruin our credit for a balance that was paid in full and equipment that was returned with a tracking proof of delivery!

We have had nothing but problems with mediacom since we started using their services! Internet is horrible. It goes out constantly. Customer service is awful! They are so rude and unhelpful. We tried getting phone service through them, and they said they couldn't because our address didn't exist, even though we already have Internet through them. They made us go through a huge process, and automated phone called us about it 3-5 times a day! This went on for nearly a month, before we finally just gave up on getting phone service. Their billing department is awful. We send payment through mail, and they claim it's late and charge us late fees all the time! Rude customer service person told me it doesn't matter when it's post marked for, because they can't control the mail! To top it all off, they incorrectly entered the social security number on the account, so it's a huge hassle every time we call, and they want us to travel to their out of state department to fix their error! Horrrrible company! Worst I've ever had to deal with!

Mediacom's services (tv, Internet, and phone) are the absolute worst. I became a customer in October 2010 and have been highly dissatisfied with my services that I pay $130+ for a month. Phone line has not been working for well over a week, Internet crashes at least 6 times a day and has to be reset, and the HD is grainy and unreliable. I have called customer service numerous times and have been put on hold for extended periods of time. Was supposed to have had a technician come out to my house yesterday and Mediacom claims that the tech tried calling at 3 different times during a span of 50 minutes. I had no missed calls, no voicemail, and Mediacom claimed that the tech left a door tag. All false. Mediacom is the world's worst. The absolute worst. Mediacom is about to be fired from my household.

Switched to mediacom from ATT because ATT is overcharging and I constantly lose signal with them. So mediacom comes out and installs the internet and it works for a whole hour after they leave then drops out...AAAAAAAHHHHHHH. When I call they tell me someone will have to come out tomorrow. I ask to speak to a supervisor and I'm told I don't qualify to speak to a supervisor. Absolutely the whole attitude is tough crap we don't care about the customer. Actually never been told I had to "qualify" to speak with a supervisor before. So it is going to cost me 2 days off work now (which I don't get paid for) so they can MAYBE get it right. If they don't they can pull the service entirely and just refund my money. I seem to be hearing this same complaint over and over. Anyone interested in looking into a class action consumer suit with me?

I was told when we paid for our new Mediacom service that if I went to www.activationcenter.com and entered my confirm # [protected] last name and zip I would activate a $100.00 Amazon gift card. This web address is not valid and I can not get an answer from Mediacom on how to activate the amazon $100 gift card I was promised. I would like someone to tell me how to get this done.

after a year on problems with sercie of telephone and internet, i called Windsream company for there service of the above mentioned services. I was told by a Mediacom Tec that came to my house, that the lines in my remote area had many problems that needed to be fixed and that what was causing all my problems. he stated that the company would most likely not fix the problem because of my remote area and the cost. Windstream stated to me that they would notify Mediacom to terminate all their services to my address. i have called and verified this, . on day in question, telephone service and internet service were no longer received at my residence. Mediacom insist that they did not cancel my internet service and only my telephone services was terminated. I have witness that will provided written statement that they were present when i no longer had telephone AND internet servie. My computer indicared "no internet service provided"on my screan. Instead of investigating this, Mediacom stated that they only checked what their computer stated as to what was supposed to be canceled . they would not explain why my service, both telephone and internet service stop on same day and same time i checked. They sent this matter to a collection agency without completing an acceptable investigation. I find it also unexceptable that Mediacom would call Windstream "liars" as to them notifing them to terminate my service. I feel this was a human error on the part of Mediacom and that i am being used as a "scape goat" because of their error. I am an 100% disabled veteran due to injuries incurred while serving this Country. I am another example of a company taking advantage of an individual. Amount in question is only $98 but i feel i should not pay for something i did not receive.

I was nice enough to get cable under my name for my roommates while I was in college. It was my last year in california until I moved back home. Upon moving out I returned all equipment and had my bill paid. The lady at the office was nice enough and collected my returned cable modem. I realized on my credit report that it's in collections for not returning the items. Now I have no proof that I did because it was a while ago, so now they are asking for over $300. It upsets me that someone can screw that up so bad when I made every effort to return that stuff on time. It was a really small town also, so she definitely couldn't blame it on being busy. Just horrible if that's how serious they take someones account.

I signed up with Mediacom as they are the only cable company on base. I don't care for dish network and felt that mediacom had to be more reliable than dish network. When I signed up, my entire monthly bill was supposed to be $89.00 for 2 years. Lo and behold, exactly one year later, my bill shoots up by $20.00 and I am informed that despite what I was told a year ago about my rate being the same for 2 years, I was enrolled into a "graduated" promotion, which would increase the second year. When I questioned why I wasn't informed of this a year ago, despite asking specifically if my bill would remain the same, they gave me the plausible deniability excuse. Essentially, they have no way to verify what I was told since my original service call came in a month before they switched their phone service...(surprise surprise). The manager I spoke with said she could credit me for one month the $20.00 and then was willing to let me out of my contract, but the problem with this is that I am then stuck with nothing out here because they have a monopoly on base. I am considering going to the base commander and filing a complaint about customer abuses to see if perhaps the base can do something to allow other cable and internet providers to provide service on the installation. I am a full time student and in need of internet access because I attend school online. I only wish at this point I could have already been done with law school instead of finishing my masters so I could take legal action without having to hire an attorney!