Vonage
Reviews and Complaints

As someone deeply familiar with the realm of business communications, I must say that Vonage Business Cloud has received a mix of feedback from customers. While some users appreciate the affordability and features offered, there are concerns raised by others regarding call quality, customer service, and unexpected charges. It's evident that Vonage needs to address these issues promptly to ensure a more consistent and satisfactory experience for all users. If you are considering Vonage for your business needs, I recommend thoroughly researching and weighing the pros and cons before making a decision.

This service has to be the worst phone service of them all. I have had dropped and missed calls for almost 2 years. I cant get out of my contract. To get live help is literally impossible. I made an inquiry (had to do it online as there is no live help) about a phone that I purchased from Vonage not even 2 years ago and the customer service person told us (online) that we are on our own as the phone is our responsibility to replace. I have had countless incoming calls that are dropped before I can even answer and it just gives a busy signal on the other end. I am frustrated because I am losing business over this. I want out of my contract asap.

On 10/3/23 I began a setup of a Vonage business account for Marcon Cleaning Group, INC. so that I could have a registered business phone number. I received a confirmation of my order online and an email receipt and confirmation. Both messages indicated I would receive a separate message on how to complete the account set-up and receive my login and phone number. It has been more than 48 hours, and no additional information has been provided to me. I contacted Vonage via telephone to inquire and was not provided any assistance. I was charged for a service that I am not receiving. They would not authenticate the account. No questions were asked to authenticate.

I asked to speak to a manager and was told due to technical issues they are unable to transfer the call, and someone would call me back right away. No one called back. The representative refused to identify herself and provided a name Stacey Monge.

responses can be sent to lane.[protected]@marconuniforms.com.

Dissatisfaction with the delay in activating my SMS services. I have been waiting for nearly four months now, which is far beyond the initial estimate provided by vonage team.

When I purchased the Vonage service, I was not informed about the SMS registration process. Had I known about this, I could have planned better and avoided this inconvenience. I have contacted vonage customer support multiple times, and each time I have been told that the activation will take "a few more weeks." This vague and repetitive response has left me feeling frustrated and undervalued as a customer.

I have been a Vonage customer for more than a decade. Now I want to port my phone # to Consumer Cellular.

After 12 calendar days, it was not ported.

I called their Customer Support [protected]. The guy speaking broken English would say, "hold on for a minute, let me talk to a higher-level team". After 3-4 holds, he'd assure me that the issue is escalated and that I should have it resolved within 72 business hours.

This happened twice and the clock would restart every time for 72 business hours. No e-mail communication came to me as promised.

Finally, I called their support for new customers at [protected]. The lady gave me some hints on what can cause such issues.

It seems that my address in the profile was an old address and I had not updated the profile with my current address.

I have updated my profile and am waiting to see if the porting is successful in the next couple of days.

Please do not call their customer Support at [protected]. You may be talking to someone outside the US who cannot do anything, except talk to you in broken English.

I have been a Vonage customer for over 10 years. This is the first time I have encountered such problems.

I am unable to speak to this cellphone owner in India as every time I call I get a busy signal. I am able to call the same number using another carrier, AT&T, at the same time I get this busy signal and my call goes through fine and I am able to speak to the person. Also, when the person with the cellphone number calls me on my Vonage number, she gets a message saying this number does not exist but she can call my cellphone number with AT&T and we can talk.

I have spent considerable time on Chat with Vonage agents. I have done all the things that they have asked me to do like rebooting the device, rebooting the modem but the problem remains.

Vonage has even sent me a new device but that too has not solved the problem.

I want to mention that I had a similar problem about a month ago when I could not call a landline in India, getting a message that this facility did not exist for my phone number. I was however able to call the person's cellphone at the same time and that went through. When I complained on Chat, the agent said that she had to send the problem to a higher level team. After 2 days I got an email saying that my problem had been fixed. It has been fixed and I have no problem with that number any more.

After I brought the small business, I called Vonage and provided the existing number to retain the asking price which become a nightmare. the company never has a straightforward answer not sure what they do and why they sound like doing something scam? I do not recommend any to use for business

I asked to sign up for business VoIP I was told free phone was included anyhow there should be a ventage for Canada and to take Canada money as well not USA cost. I was very sad that they will not ship to Canada also. also not a lot have visa or master card so they may want to take visa debit as well. or set up threw banks :

I am NOT receiving any calls. They show up in my on-line log, but they are NOT coming to my phone. I tried setting up call forwarding to another phone using Vonage website, but it is NOT working either. I've been calling Vonage continuously. Turned out there is NO Customer Service available. I then contacted Vonage via Chat on April 5, 2022. The guy asked me to reset the Vonage Device and I did, all to no avail. He promised that someone from Tech Support would contact me via email to resolve the issue. I was assigned Case ID #[protected]. It is April 8 today, yet NOBODY has contacted me. Meanwhile I am missing many important phone calls related to my work - this is unacceptable!

Vonage lack of responsibility is jeopardizing my livelihood. And this is after I've been a loyal customer for over 10 years. What a shame!

Your tech support keeps screwing up my porting of a number to vonage. Can i speak to someone that understands fluent english as about 7 calls now haven't solved my problem. My number is [protected], cell is [protected]. Please have someone call me asap to resolve this porting problem please!

i was with vonage phone servie for 3 to 4 month ..so i changed cable internet service they had a free phone with the offer,,so i said cool i would use the line for my home and the line for my office ,,so before i could call vonage and let them kow that i was using their phone for my office and the other for my home number ,,they canceled my service the next day and took 124.90 out of my checking acc.so unfair ,,i wasnt even canceling them just changing numbers am on ssi so 125.00 dollars is alot for me totally unfair i called and call they would not change anything

I canceled my Vonage account on October 2021, after 15 years.
Vonage continued to charge me every month, I tried to call the given [protected] number many times to resolve the fraudulent charges. I was on hold 25 to 40 minutes without a reply, this continued for weeks. Vonage billing would continue to call me for payment currently at $156 dollars, which goes up every month. I continue to tell them that I had canceled the service months back, but they insisted I pay the balance as it was due, they always refuse to listen, their attitude was very rude and arrogant despite saying this call was recorded. I would tell them as all their calls were recorded how can they not fine my recorded cancelation call and repeated follow up when rarely I could get someone on the line.?.
This saga is still on going, as Vonage continues to fraudulently tries to take money from its customers.
I will be escalating this dishonesty by voyage to the FCC and others to try to stop their fraudulent activities.
As I had been with voyage for a long time I regret to say I have seen the company digress to a level of fraudulent activities to obtain unjustified funds, who no longer have any customer care what's so ever.

I have been disconnected over 25 times when requesting to cancel my account. I have chosen Cancelations, Technical Support, Billing, Mobile App Support, and all of the same using Spanish (press 9). The only human I spoke to was in Technical Support and he forwarded me to a message that I would be helped by a representative that then went silent for over 4 hours. I am now recording all of these interactions with a news crew from FOX and they can't believe how bad the customer service is. They have collected hundreds of complaints that have been filed on a number of different platforms (BBB, Facebook, Complaints Board, etc..). I believe they reached out to Vonage for comment and have not heard back from them.

They have long waits for Vonage support and a special desk for cancellation which has even longer wait. I have been unable to reach the cancellation desk despite repeated attempts. The waiting time is never ending and after 20-30 minutes of wait the line drops off. It appears to be an intentional plan to stall service cancellations. Not sure how I cancel the service.?

I was able to receive a call this morning, Oct 31, 2021 around 9am, after that have not been able to receive calls.
When I called the number from my cell phone, I get the message "Number not in service", yet I can use the line to call out.
I did all that was suggested on the Vonage website to correct this problem but still not working.
This has happened before and after writing a complaint, it got resolved.

The level of customer support from vonage is at an all time low. Customer support is no longer available via telephone.

We require telephone support including both principles to resolve several technical issues.

Past attempts at resolving problems via telephone individually (when telephone assistance was available with a live person and not a robot) and/or chats individually, that escalated to supervisors resulted in no results, additional charges, and added service problems.

Now we pay more for services that are not available.
Now we have no access to customer service via telephone to help us
Resolve our phone services that do not work.

Our latest chat ended with the supervisor disconnecting us.

Received an email stating my final bill of $67.80 was billed to my credit card after I closed my account. When I call there is no answer simply an automated system that hands up on you if you choose not to sign up again There is no phone number I can call to dispute this charge.

Was originals charged $33.64 when I cancelled on March 3rd 2021, now a month later they charge me again.

Original phone # on this account was [protected]. I wan my credit card credited for this charge. There is no reason I was charged for this service when I haven't used it and disconnected it over a month ago.

On Monday, 03/15/21, I contacted VonAge to add a line to my existing account. I gave them phone number that I needed added (elderly mother moved in with me—must have her mobile number transferred because she can't see to use her mobile phone any longer). .
Seemed simple enough. They got the info then transferred me to their 3rd Party Authorization partner. Again, gave the required info and was told it should happen within 2-3 days. Vonage had no problem immediately billing my account for the added line which is still not ported!
Well 6 days later, the number still not ported. They assigned a virtual phone number for the interim which does not work.
When I call to find out what is wrong, first I'm told they don't have that order. Then, after a "refresh" of my account, they tell me authorization has not been completed and transfer me again to 3rd party. The 3rd Party says everything is complete on their side. Vonage needs to port the number.
This volley has been going for 7 days and for hours (I've clocked our talk time at over 4 hours!) I've been a vonage customer for 9 years without any issue. I probably only had to call them once with a problem. Now, it's awful customer service—cannot understands the people in India and they are not trained. When I ask to speak to supervisor I'm told they can't transfer me to a supervisor. I seriously doubt a "supervisor " exists.
This should be a very simple process—especially since they offer add a line- and that is what vonage does—port existing phone numbers for customers moving from traditional landline to VoIP!
That phone number I need ported is urgently needed-her doctors, caregivers etc contact her regularly!
Would someone with some knowledge take care of this issue!

Worst customer service model. No email. Long wait to connect with chat support. No stability of chat line as it disconnects and you start all over. No chat capture stability (before you save - chat terminates), and vonage will not provide chat transcript automatically. Actually vonage permits no bidirectional email communication. Calling 732 944 000 meets the same fate. Wait for a very long time to get connected. Gets disconnected every time. Customer service rep never calls back giving an impression that it is a standard business practice that is very substandard from the industry norm. Customer service rep will claim to do one thing but does not really do it (mentioned of sending an email, yet no email from vonage)

I have been a customer of Vonage for 25+ years, and never had any problems until recently with calls being hard to hear and voices dropping.
Called tech support and the lady said they needed to replace my Vonage connection box.
Next I learn is my current box was suddenly cut off. So I am running a business and I have to put my business on hold for 3 days until the new box arrives! How insane is that for Vonage to cut a long term customer's business off for no reason whatsoever? Other than true inefficiency in their systems.
When I call back in to try to get this fixed, the lady who answered was almost impossible to understand, speaking a very broken form of English. She could not transfer me to a manager or to someone here in the US who might have been able to help and to understand.
So my business is basically closed for 3 days thanks to Vonage. Then I see Vonage has charged me for this box they are sending me. I was never told that there would be a charge for it. And after 25+ years I am shocked when their equipment goes on the fritz that I have to pay for it!
In all the businesses I have dealt with running my business, I have never had such BAD customer service.
Having spoken highly of Vonage to many over my 25+ years as a customer, I will make sure I make sure I put the company down to anyone who asks in future.

Hello abuse department,

I have a Youtube channel which investigates Popup scams whereby scammers arrange to have a fake apple virus pop up message which lock people's browser and force them to call a phone number. Although the organisation called " GAB IT SERVICES " in New Delhi.

They use the following phone numbers which are supplied by "VONAGE"

1-866-577-1828
1-844-324-3680

I can provide unequivocal evidence that these phone numbers are used exclusively for scams and will be reporting my findings to POLICE and FTC.

Please close and block these phone numbers and do what you need to do to protect people from these tech support scams.

Please find the pop up screenshot which used people to force them to call on phone numbers.