Airtel
Reviews and Complaints

On my return from abroad on 02 July 2024, I found that the Airtel broadband was not working and I called Customer Care to complain. Inspite of repeated reminders, the complaint was not rectified and on 05 July, I called Customer Care to disconnect my broadband. When no action was taken till 10 July, I sent an email to Customer Care and I got a confirmation via email and sms that it is being disconnected wef 10 July. I got a shock in August when I saw that I had been billed for the full month service and not pro rata. When I sent an email asking for clarification and reason for not disconnecting, they replied that the connection is being disconnected only from 12 August 2024. Inspite of repeated emails to Customer Care and even the appellate authority, I get a standard computer generated reply that my disconnection request is being processed from.12 August. This is inspite their own earlier correspondence confirming disconnection wef 10 July. To add to the injury of not acting inspite repeated reminders, they have added the insult of billing me for services not provided. This is inspite my being a customer for more than 15 years. I am.shocked by the utter lack of response and inefficiency of Customer Care and the appellate authority which appears to be a sham. Do not ever take an Airtel Broadband Connection.

I am facing frequent network disconnection issue since 10-15 days. I had raised complaint so many times over the phone call.Technician - Sudip Kumar had been assigned to us to resolve the issue, but without physical visit, he closed the complaint. Since yesterday I am trying to reopen the complaint but each time customer care giving me false information and closed the call. I had to do follow up calls in each and every step of the complaint. People were not working without follow up calls from me. Before 1-2 months ago when I was shifting my plan from monthly to yearly that time also I received different process and answers from different call center team members. That time it took me 1 month to transfer my bill plan from monthly to yearly.

I complaint you against all team members who included in this process.

Hope it will be resolved soon and serious action should be taken on this matter.

I do not have any hopes from Airtel now. It has been proved that, Airtel team is not working at all.

Example - yesterday I received this message -

Hi, your service request no. [protected] has been assigned to engineer Akshay Digambar Kale ([protected]). He will contact you between (04 Sep 2023 04:00 PM - 05:00 PM). To reschedule as per your availability click http://u.airtel.in/8CD6AQ50LhGO . To track your request, click https://www.airtel.in/5/trckrqst

Since morning, I have not received any call from Airtel and not from assigned engineer. Still he is not visited.

Now I am tried by calling so many customer care executives to follow up my complaint and escalate the issue.

Escalation team is also not responding to my calls.

Finally I called customer care and then I received one more message - Hi, your service request no. [protected] has been assigned to engineer Akshay Digambar Kale ([protected]). He will contact you between (04 Sep 2023 07:00 PM - 08:00 PM).

No Inter net.

Air fibre was installed on 22nd of July 2024. Since morning, Modam is not working and red light is blinking on it.

Complaint no. 121, and [protected] do not accept the registered Mobile no. for registering complaints.

The team which came for installation did not explain working of DTH.

Sad to see the affair of services by Airtel

Mobile - [protected]

Network issue/Voice crack at home address.

I have already complaint multiple times through airtel app. They resolved the issue in records but actually it does not resolved on the ground. My problem is as it is.

After this complaint, If Still it will not resolve then unwillingly i will have to choose port option.

Kindly look into it.

Regards

Sudhanshu Saxena

[protected]

My data is not working properly since 30th Nov'23. The network signals are showing exclamation sign at the top right corner.I called IVR and registerd the complaint myself via IVR and the time line quoted to me is 18th Dec'23, "I mean seriously", That's how long do you take to reslove one single complaint.It's been 5 days,still facing the issue.

(V Chandrasekharan

[protected], Chennai )

Dear Sir,

I belong to Chennai and am now in the US on a visit to my son.

I am with Airtel for a long time and have taken an Airtel International Roaming pack for Rs 899/- for my present visit.

While the voice and Data are working, SMS is not working in the IR pack.

My bank in Chennai is trying to send me a verification message on some important matter thro SMS but it is continuously failing.

I have been contacting your helpdesk thro AT thanks app and thro Whatsapp [protected] but no one is able to provide any assistance in the matter. They abruptly stop the communication beyond a point.

As I am in a difficult situation, I request you to look into the matter and set right the problem in the Messaging part of my International Roaming pack.

Thanking you and with regards

-V Chandrasekharan

Hillsboro OR USA (Camp)

My number is [protected] and I am residing in Yapral Secunderabad. I have been complaining about low signal, no signal and no volte many times and there is no response . There seems to be no tower near by and many of your old customers have switched to jio. I am sorry to say that Jio has excellent service in this area whereas your service is intermittent and bad not to say no response from your side even once . BSNL is far better than your service.

From Bhanu Chandra Rao

[protected]

Sent from Mail for Windows

Hi,

I am Raju. I am a Airtel Black customer. My account No is [protected].

From 6th October 2023 (Friday) evening to till date (09.10.2023) internet connection not available in this account. After raising several complaint to airtel over phone till now no service person contacted us and the problem not yet solved. No response from Airtel even though having a premium account. Very bad experience with airtel. All my works hanged due to this network failure.

Resolve this problem with immediate effect.

i got activated international roaming on my number [protected] from 26.7,2023 for a month which included in my last monthly bill and this payment was cleared thru my last monthly bill but to my surprise this month too i have recd another 4481/- as my monthly bill whereas my current family monthly plan is of 799/- . therefore request you to review my current monthly bill of 4481 and give me the credit for my excess payment . Fyi i have cleared my current bill today and trust will get a positive response soon on this matter.

Another request for change of my plan to 599/- p.m family plan from my current family plan under an intimation to me.

Ashok Salaria

[protected]

Dear sir,

on 6th august generated broadband bill on my number is wrongly added on Fiber - [protected]_wifi ,

total amount bill is-1455.02

wrongly added bill amount is -869.19

as while shifting my broadband connection from delhi to greater noida customer executive told that it is free of cost shifting will done and installation also but you charged me 300rs.

previous month bill that was my previous id delhi number - Fixedline number : [protected] / Broadband ID : [protected]_dsl bill raised / created on 9th july 2023, and i made full payment on 10th july 2023 vide transaction id -T2307100741086605324707 / UTR -[protected] ( please find the attached detail ).

this month bill on my broadband / fixline - Fixedline number : [protected] / Broadband ID : [protected]_wifibill should be 499 ( plan charge ) + 18% tax.

Hi,

One of the executive Mr.Sanjeev Kumar had approached me for the broadband connection at my office. I had provided him all the detail desired by him and paid the 6 month advance rental charges Rs.3003.

Later on I had received the confirmation from airtel that installation team will fixup the connection - ID No. 21-[protected] on 3rd Sept 23. On visiting they informed me that there is no possibility of the connection here. They will contact with the team and will let me know the possibility.

Till today neither connection is done nor my pay is retransferred. This is an absolute irresponsible work of airtel team. To me big surprises if this is the scene then why Sanjeev had confirmed me and asked me to pay the amounts.

I request airtel to refund my amount back and ask Mr.Sanjeev to send an apology letter to me. Else I will go to consumer court.

Regards,

Maniesh

Mr.Kavita sharma of your Airtel Naupda Thane branch has no decency to speak to the customer (senior citizen) making wait for long time i.e. giving no proper feedback not information for I hv to visit office at her convenience, not answering the call nor responding to my calls. This is disgusting n irritating. Pl take necessary action her. is this called customer satisfaction. ?

This is to inform you that I am using mobile number of Airtel compony and from last 12 months, I am terribly facing internet connectivity and calling connectivity. I've complaint many times through Airtel app but still the problem is same.

I am using Airtel since 2011 and both of my numbers are Airtel's number.

Primary number is- [protected].

Secondary number is- [protected].

Both are postpaid connection.

Please resolve my problem.

Thanks

Zeenat Ahmed

Dear sir,

I am working in Pudukottai District, Avudaiyar Kovil Circle, Karur Postal, Karur Village. Since yesterday 11-08-2023 from 05:00 am my phone and friends number [protected], [protected], [protected] and many unspecified users have been put in the predicament of not being able to contact through phone. Because (Airtel-INTUS) network area around 5 km more than 100 people are affected. As a result of this, essential information exchange, internet service, education, economy and other office functions have been paralyzed. These technical failures are due to the communication of information about near misses or pre-planning of potential mishaps.

Therefore I humbly request you to give us reasonable damages and reason and rectify this immediately.

Warm Regards

Suthakaran B

[protected]

respected sir/madam,

i have done my recharge on 28-06-2023 through airtel app on mobile number [protected]..but now [protected]) i am unable to access to internet and i have received a message that your recharge is expired .please solve the problem as soon as possible.you can contact me through email ([protected]@gmail.com) or through mobile number( [protected]).

Dear Sir/Mam

We are from Hit city Radiogram this is our office located nearly 700 staff are working her we all are using Airtel number even a single point of network we are not getting we are struggling with this number. If you can do something for this it will be help full otherwise we are all planning to shift some other network.

Thanks & Regards,

Shiva

L: 040 - [protected], Ph: [protected],

E: [protected]@unitonihub.com, www.unitonihub.com,

301 & 302, Surya Pearl Building,

Oppo: Raheja Mindspace IT Park,

Hitech city, Hyderabad - 500081

I tried to recharge my friends mobile number [protected] on April 13/14 th by debit card which failed and amount was debited from my bank account. However next day i recd a sms from you on 14th April as follows .

Hi Payment of Rs 666.0 has failed for your airtel mobile [protected] . Any amount , if debited will be refunded to your source account within a day. Pl keep order ID [protected] for reference

My source account is yet to be credited with Rs 666/= Kindly look into it .

My Airtel Number [protected] . Venkataramani K R.

Dear Airtel,

Thank you for the Airtel service !

1.Troubleshoot :

Incorrect entry of March bill .

Please fix to pay the bill.

February bill paid on time.Still Incorrectly added March month bill therefore unable to pay on time.

Once correctly entered, shall pay the bill of March .

Email hacked :Medicalnutrition.julie.ccdnp.[protected]@gmail.com

Julie.mhh.[protected]@outlook.com. (hacked still in use)

Name :Julie Joy

Birth name :Julie Margaret (Margatham)

Thank you !

Sincerely,

Julie Margaret.

CDN.PG.RDN. KERI

ADA.ESPEN.IDA

Date :07 April 2023.

Residence: 1502 C01 Tower Near Sourbonne University, Al Oud Al Reem Abu Dhabi [protected]

/Indian Address

1/176 MLA Road, Puthiyakavu, Uddamperoor,Thripunithura, Kerala.