Netstar (formerly Altech Netstar)
Reviews and Complaints

I recently purchased the vehicle tracking system from Netstar, and I must say, I am thoroughly impressed. The installation process was quick and professional, done right at my home. The tracking unit's recovery rate of over 90% using private air and ground recovery teams provides a sense of security like no other. The 24/7 Emergency Call Centre is a lifesaver. Netstar truly delivers on its promise of advanced technology and convenience.

I was with FFW and Netstar was part of my debit order on cancellation with FFW last debit order went off in August this debit order included the fee of tracker I kept the tracker only because the invoice they sent the amount was resonable to afford but when my first debit order was debited in September they debited for two months now they claiming it's for August but I paid in August I sent so many emails for this to be corrected but no response to the issue this is very annoying and frustrating Netstar by far the worst company I have ever delt with and I'm still waiting for them to sort this problem!

After I complaint in May 2023 about Netstar not processing a cancellation but quick to hand me over to debt collection, and after receiving a letter of apology for this in May. To my surprise I get a call from Debt collector about the same matter today, after explaining to collector to confirm with their client which they refuse to do! I send email to Netstar who apologize and confirm that my file was send erroneously to collector. In the meantime I have been called/harassed in a matter of minutes by this collector on this matter, I asked for email to forward the correspondence, and still have not received it from collector, but wait there is more the call again!

Thank you Netstar for your incompetence, ruining my day, thinking that apologies will make your poor service, incompetence go away.

What do I need to do to wake you up and do your job?

This company ( Netstar Tracking company South Africa)is so useless they don’t even take time to respond to emails they ignore them. I have been emailing and I cancelled service last year November 2022. April 2023 they email me statements to say I owe money. I ask for an explanation and no one responds. Not even one person has responded to my emails it’s only when they decided to send debt collectors to my place that I managed to get cancellation email ( thanx for those friendly guys from that other company.Netstar are useless company . Day light robery I would never ever recommend this company to anyone in fact I’m going to post on social media and other platforms so that people are aware of how useless they are con artists. Up to now I haven’t received an updated statement which I requested. NXA!

Account #1584172 Bester. Cancellation and today 7 July 2023, I receive another invoice! This is unacceptable and I will not be held liable for outstanding payments.

Email dates: to consumer queries Apr 26, 2023, 2:18 PM and Apr 27, 3:38 PM response and fwd to cancellations/retentions May 1, 2:35 PM. My reply May 1, 4:02 PM. Cancellation submitted to consumer queries due to no response May 29, 11:31 AM & consumer queries responded and fwd to cancellations May 29, 2023 at 4:06 PM, Requested update from cancellations May 31, 9:07 AM. Again Jun 1, 1:48 PM. Again Jun 2, 3:32 PM. No Response ever from cancellations.

Netstar is a fraud, a scam, a disaster of a company, I have been retrenched over 4 years now, I called and requested for my contract to be cancelled and clearly I thought the contract was eventually cancelled but they kept debiting my account still.

Then they took my account to Creditworkx debt collectors, for 3 years I've been cancelling this contract with Creditworkx and with Netstar, nobody seem to know where to do the cancelation, because even though I paid up the account, they are still asking for the "balance" even charging more than I paid now, they claim I owe cancellation fee, then I call again, speak to the lady from accounts department, she tells me the account is still active from their side... after calls and e-mails asking them to cancel but they were now telling me the account did not get cancelled and they say it's because I did not write an e-mail however the lady also advised that since I am retrench and no longer working, they will cancel the contract.

Wait! 2 weeks later, I get a call from Creditworkx saying I need to pay the balance again. Today I'm still getting the calls that I need to pay the balance, it keeps debiting my account even though my account is now at negative R-1 200, mind you, in that account I get R350 grant which I can even get because I am paying off the negative balance caused by these fraudsters called Netstar.

I e-mailed proof of payment to so many of these debt collectors that Netstar has put me under, nobody seem to want to allocate my payment.

Good morning,

I am very disappointed at netstar. This is the second complaint that I am logging and clearly nobody cares or willing to resolve my problem. The car that is linked to my ID no is not my car I did not buy the car. I canceled the deal while it was still in process. I never signed or collected the car. To my knowledge netstar was investigating and they were going to contact me with the outcome but they never bothered instead handing the account for collections denting my name of credit bureau. Linking the car with the wrong person how does it help? Please I want to be contacted and given the outcome of investigation [protected]

I canceled my contract with Netstar in December 2022. Even paid cancellation fees. But they continue to debit my account. I've been getting so many calls from them, it's exhausting. I've sent more than 20 emails. I've been explaining the same thing for the past months to no avail. Now they're threatening me with listing me on Credit Bureau. This is so disheartening.

Not sure where to complain now.

Acc# [protected]

I called your company on 13 January 13:21pm to cancel my contract , called twice that day to number [protected] , spoke to a lady who confirmed the contract will cancel Jan 2023 and the last debit order is on Feb 2023. 1 March 2023 I get a debit order from your company and after calling them asking why , they told me the contact was never cancelled ? I don’t own the car that I had anymore and had a new one , I wanted to add my new car on 1 March but had to deal with this complaint ? Called and they said they need to listen to a call recording , 2 weeks later after calling and calling multiple times and demanding to speak to a TM, I get an email stating they listened to the calls and I said nothing about cancelling ? Absolutely appalled, I can still remember asking that woman on Jan 13 2023 , when my last debit order will be? And she said Feb 2023? I do not want to pay another month for a car I do not own . This contract ended Jan 2023 and I should not be debited anymore , fix this so I can add my new car !

We have been a netstar client via First for Women from 14 September 2018. Netstar payments were done via first for women, so we never had to do any payments directly to netstar. We changed insurer in December 2022 and due to this the payment was not made to netstar. Instead of just picking up the phone and discussing this like adults, my wife started receiving threatening messages that she will be blacklisted, etc. Receiving numerous phone calls during the day, even when assuring the consultants we will deal with this. On 09/02/2023, I asked netstar that I can handle the arrangement, seeing that it will come from my accounts. We had to have my wife confirm on email that ALL communications to go through me and NOT her. But still she received daily phone calls and text messages even after we OFFICIALLY requested this as per NETSTARS requirements.

The one consultant then confirmed eventually that we have paid up, and we will no longer receive any phone calls, and that the process with hybrid is finalised. But her words weren't even cold, then my wife again received messages and phone calls. Even hybrid phoned and tried reconfirming everything we have already confirmed. Don't you guys ever talk internally? The whole process made us feel like the villains and made us see that NETSTAR does not actually care about their clients or their client's requests - even official ones. I have also asked NUMEROUS times for complaint reference numbers or official complaint forms. And also for a SENIOR MANAGEMENT representative to deal with the complaint.

The best they could do is have a credit control supervisor email my wife - does not even copy me in the mail... again even after be OFFICIALLY confirmed all communication has to go via me. So YET AGAIN NETSTAR IS OBLIVIOUS. I refuse to leave this matter out of principle. You will not just FORGET about this. Absolutely ridiculous customer service. I have since cancelled my account with NETSTAR and not even ONE person says they are sorry, or thank you for your business all these years, nothing. That shows how much you care! I even tried to contact your MD on linkedin - not even a response. So thank you, NETSTAR for showing us how much we are worth to you.

Vehicle 000eeqgp. Contract was agreed for the installation of the netstar early warning with tag + remote + nano device. The technician was only informed about the early warning device to be installed and not the nano device. I had to arrange for nano device to be installed at a later stage.

Vehicle cwt026nc. This morning I arranged for the device currently in the vehicle to be replaced / upgraded with the netstar early warning with tag + remote + nano device. The contact I received from netstar just now only referred to the installation of the netstar early warning with tag + remote device - no mention is made of the nano device. I contacted the retention department again to change the contract and make sure it contains the correct detail. I really hope it will be attended to.

This is the 2nd bad experience with netstar in a 2-week period. Please make sure the consultants are thorough in what they do and execute according to what was agreed with the customer.

I upgraded in November 2022. Deduction in December 2022 28 was double deduction 199x2 with deferent reference number. I phoned your company immediately and I was referred to finance department unfortunately no solution then I cancelled the new debit order continues with one I know. Now everyday I will a consultant from your company contact me re arrears.and I will explain the situation. My concern is you don't get one person to follow the case every one is phoning me to make arrangements for payment without checking previous records or discussion. Kindly contact me with a solution. I will send bank statement if need arise

1. we have called endlessly over the last year and a half for our trackers to be installed.
2. we are told a booking for the installation will be made with us, yet nothing ever gets done.
3. our last call was made on the 27/10/2022 @ 09h00. We spoke to a consultant by the name of Linda, and she said we would be getting our installation for free as we have been waiting so long.
It is the 13/01/2023 and to this date we have still not received our trackers, not even an installation date.

I cancelled my policy with Netstar last year december 2021, but up yto now i have been getting debit orders of 65 Rand every month and it has increased . i called the finnace department and was told it a different departmant called nestar go.

My question is why was i not informed by nestar that i was suppose to call added services with a different department. How do added services exist without the main account .

Policy [protected]

Case number CAS-5087821-F4W1

Please may you refund my money back.

I signed up to Netstar in September 2019 on a 3 year contract - in September of this year they called me to offer a renewal on my contract with free replacement tracking devices and a discounted monthly premium, which I accepted. They came to install the devices a few days later.

From 01 October I should have been paying the discounted rate on my 2 vehicles, however I was charged for both the original contract rate and the new rate - i.e. double debited. I phoned in numerous times and spoke with them over email for the month of October to resolve this, all in the meantime being harassed by their collections team on a daily basis for my supposedly arrears account which wasn't in arrears to begin with. I made a manual payment for the correct amount, and they continued to harass me for the difference which was an error in their billing - the amount also changed regularly when they called / messaged me.

I confirmed on about 4 different occasions that the issue had been resolved, however each time within a few days I was being harassed again for the (non-existent) overdue amounts. This eventually ceased towards the end of the month and I was assured the problem was resolved.

Then at the beginning of November I was again double debited which I subsequently reversed - I immediately contacted the cancellations team who assured me that they would resolve the matter and asked me to give them a day to do so before cancelling. They didn't get back to me after this and I then called in again to cancel and sent an email in this regard.

No one reverted to me on this despite several follow up emails and I am being harassed again about the overdue (incorrect) amounts with emails, phone calls and messages.

When I called in again the person could see my cancellations requests on the system and said they would action the cancellation immediately.

I explained to them that from the legal advice I received they cannot hold me liable for the cancellation fee as they have breached contract by overcharging me on multiple occasions despite my many attempts to resolve the matter. I had already explained this in my prior emails as well.

The consultant I was speaking to said he would confirm the cancellation waiver with his Supervisor and revert.

I have again not heard anything and continue to receive regular harassing phone calls, messages and emails about the outstanding amount.

CAS-5884049-T5B6

Canceled a tracker in March 2022 as the vehicle we purchased had to be returned to being in an accident which we were not informed.

Since March Netstar has not canceled the tracker and now paying for 2.

I have contacted netstar 4 times now and no one is resolving my issue.

Disgraced in the service given to clients put quick for business.

I sent Netstar an email in 2020 September when my contract expired and raised a concern with the debit order and my account was handed over even though the contract expired.

How am I liable for the debit orders even though my contract expired.

My ID number is [protected].

I have been calling netstar 5 times now for the installation of the tracker in my new car. I have been paying and bought a new car and in the process of selling the old one and have been requesting for the installation of the tracker which I was told that I have to be refunded as they have been deduction for the past year for 2 contracts of the same vehicle. He last oerson I spoke to last week promised to call me back before the end of business and has never done so. She also promised to arrange for refund which I am still waiting for. Today I called again and the Gemalto did the same, promised to call me back even now no call received

I need to travel tomorrow for 17hrs how do I do so without the tracker. I am putting this in writing so that when I cancel this contract, no one should blame me otherwise we will meet at court room period.

Xoliswa Buthelezi

[protected]

I had a contract for two of my vehicles for the past 4 years. Their product had been changed 3 times due to inoperative devices. You only get to find this out when you check with them if the device is working. I was told when I enquired that one of my vehicles tracking device could not be traced when I last called. I was told to renew my contract for a further 36 months in order for them to replace my unit. This mind you after me paying for a device, only GOD knows when it last worked. After getting no joy I made comments on hello Peter, I was then contacted and told that they will refund me six months of premiums and reduce my premiums. It’s now 11 days and in spite of me calling daily, no device had been installed. They are completely useless. I now have no alternative but to cancel my contracts with immediate effect.

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