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CB Telecommunications Netstar (formerly Altech Netstar) Poor service on response time of loss of car in july 2024 -
Netstar (formerly Altech Netstar)

Netstar (formerly Altech Netstar) review: Poor service on response time of loss of car in july 2024 - 1

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6:14 am EDT
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Hi
My name is Sharon Ramnundhan ID [protected], registration number JR93MS - GP and I am,
writing this letter to complain about the service I received from Netstar when my car was stolen on the 26th July 2024. On the 26th of July 2024, my family and I went for supper at a restaurant called Biru at Rivonia Boulevard. We arrived just after 18:34, went for supper and came out from the restaurant at 21:05 and relised my Fortuner 2.4 was stolen. At 19:55 Netstar received an alert that there was tampering with my car, at 20:05 I received a sms from Netstar, press 1 if you are OK or press 2 if you in danger, at that point I did not see the sms, as I was with family having dinner. When we got out at 21:00, at that point we called to alert them that the car has been stolen. Only at that point did they start looking for the car, only to tell me that at 20:35 the car reached Roodepoort and that was the last time they can pick it up with the tracking device. When I followed in the week, I was told on the 26th of July they received allot off alerts and they would only react to panic button alerts. (P1) which is unacceptable in that response, to tell me that they only response to panic button alerts, If I had not pressed or responded to any sms or phone calls that would tell you something is wrong. What was done from the first alert which as 19:55 till the time I called, the control room did nothing about this. I need to be compensated for the loss of my car, for the negligence of Netstar and their response time. I would like this to be addressed with high priority.

Kind Regards
Sharon Ramnundhan

Claimed loss: The reason compensation is that this vehicle was very sentimental to me, as this was purchased for my Late Spouse, who passed away in 2023. reports and letter received from Nestar if required

Desired outcome: I would like to be compensated 50% of the value of my car, as at present I cannot purchase a new one.

Confidential Information Hidden: This section contains confidential information visible to verified Netstar (formerly Altech Netstar) representatives only. If you are affiliated with Netstar (formerly Altech Netstar), please claim your business to access these details.

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D. Hansen
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Sep 10, 2024 4:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sharon, it’s clear that Netstar dropped the ball on this one. Getting an alert of tampering at 19:55 and only acting after you called at 21:00 shows a serious delay in their response. For a service that’s supposed to help prevent car thefts, failing to act on multiple alerts is a major issue. Your frustration with their negligence is completely understandable, especially with the significant loss of your vehicle. Hopefully, they address this with the urgency it deserves and compensate you for their lack of action.

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