Menu
For Business Write a review File a complaint
CB Telecommunications Netstar (formerly Altech Netstar) Poor service on response time of loss of car in july 2024 -
Netstar (formerly Altech Netstar)

Netstar (formerly Altech Netstar) review: Poor service on response time of loss of car in july 2024 - 1

S
Author of the review
6:14 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi
My name is Sharon Ramnundhan ID [protected], registration number JR93MS - GP and I am,
writing this letter to complain about the service I received from Netstar when my car was stolen on the 26th July 2024. On the 26th of July 2024, my family and I went for supper at a restaurant called Biru at Rivonia Boulevard. We arrived just after 18:34, went for supper and came out from the restaurant at 21:05 and relised my Fortuner 2.4 was stolen. At 19:55 Netstar received an alert that there was tampering with my car, at 20:05 I received a sms from Netstar, press 1 if you are OK or press 2 if you in danger, at that point I did not see the sms, as I was with family having dinner. When we got out at 21:00, at that point we called to alert them that the car has been stolen. Only at that point did they start looking for the car, only to tell me that at 20:35 the car reached Roodepoort and that was the last time they can pick it up with the tracking device. When I followed in the week, I was told on the 26th of July they received allot off alerts and they would only react to panic button alerts. (P1) which is unacceptable in that response, to tell me that they only response to panic button alerts, If I had not pressed or responded to any sms or phone calls that would tell you something is wrong. What was done from the first alert which as 19:55 till the time I called, the control room did nothing about this. I need to be compensated for the loss of my car, for the negligence of Netstar and their response time. I would like this to be addressed with high priority.

Kind Regards
Sharon Ramnundhan

Claimed loss: The reason compensation is that this vehicle was very sentimental to me, as this was purchased for my Late Spouse, who passed away in 2023. reports and letter received from Nestar if required

Desired outcome: I would like to be compensated 50% of the value of my car, as at present I cannot purchase a new one.

Confidential Information Hidden: This section contains confidential information visible to verified Netstar (formerly Altech Netstar) representatives only. If you are affiliated with Netstar (formerly Altech Netstar), please claim your business to access these details.

1 comments
Add a comment
D
D
D. Hansen
Sep 10, 2024 4:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sharon, it’s clear that Netstar dropped the ball on this one. Getting an alert of tampering at 19:55 and only acting after you called at 21:00 shows a serious delay in their response. For a service that’s supposed to help prevent car thefts, failing to act on multiple alerts is a major issue. Your frustration with their negligence is completely understandable, especially with the significant loss of your vehicle. Hopefully, they address this with the urgency it deserves and compensate you for their lack of action.

  1. Netstar (formerly Altech Netstar) Contacts

  2. Netstar (formerly Altech Netstar) phone numbers
    086 012 2436
    086 012 2436
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling 086 012 2436 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling 086 012 2436 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling 086 012 2436 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling 086 012 2436 phone number
    Customer Service
    010 060 1001
    010 060 1001
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling 010 060 1001 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling 010 060 1001 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling 010 060 1001 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling 010 060 1001 phone number
    Bloemfontein
    +27 215 282 900
    +27 215 282 900
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +27 215 282 900 phone number 4 4 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +27 215 282 900 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 215 282 900 phone number 3 3 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 215 282 900 phone number
    14%
    Confidence score
    Cape Town
    +27 315 699 500
    +27 315 699 500
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +27 315 699 500 phone number 4 4 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +27 315 699 500 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 315 699 500 phone number 5 5 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 315 699 500 phone number
    Durban
    043 753 0040
    043 753 0040
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling 043 753 0040 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling 043 753 0040 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling 043 753 0040 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling 043 753 0040 phone number
    East London
    010 060 1025
    010 060 1025
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling 010 060 1025 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling 010 060 1025 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling 010 060 1025 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling 010 060 1025 phone number
    George
    +27 538 611 389
    +27 538 611 389
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +27 538 611 389 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +27 538 611 389 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 538 611 389 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 538 611 389 phone number
    Kimberley
    +27 100 600 252
    +27 100 600 252
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +27 100 600 252 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +27 100 600 252 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 100 600 252 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 100 600 252 phone number
    Klerksdorp
    +27 100 609 870
    +27 100 609 870
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +27 100 609 870 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +27 100 609 870 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 100 609 870 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 100 609 870 phone number
    Nelspruit
    +27 343 122 128
    +27 343 122 128
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +27 343 122 128 phone number 1 1 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +27 343 122 128 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 343 122 128 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 343 122 128 phone number
    100%
    Confidence score
    Newcastle
    +27 333 450 637
    +27 333 450 637
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +27 333 450 637 phone number 1 1 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +27 333 450 637 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 333 450 637 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 333 450 637 phone number
    100%
    Confidence score
    Pietermaritzburg
    +27 100 600 230
    +27 100 600 230
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +27 100 600 230 phone number 2 2 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +27 100 600 230 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 100 600 230 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 100 600 230 phone number
    100%
    Confidence score
    Polokwane
    010 060 1060
    010 060 1060
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling 010 060 1060 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling 010 060 1060 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling 010 060 1060 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling 010 060 1060 phone number
    Port Elizabeth
    +27 357 800 200
    +27 357 800 200
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +27 357 800 200 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +27 357 800 200 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 357 800 200 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 357 800 200 phone number
    Richards Bay
    010 060 0264
    010 060 0264
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling 010 060 0264 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling 010 060 0264 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling 010 060 0264 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling 010 060 0264 phone number
    Rustenburg
    +27 100 600 214
    +27 100 600 214
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +27 100 600 214 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +27 100 600 214 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 100 600 214 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 100 600 214 phone number
    Witbank
    +27 860 122 436
    +27 860 122 436
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +27 860 122 436 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +27 860 122 436 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 860 122 436 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 860 122 436 phone number
    Telesales Call Centre
    +244 940 790 003
    +244 940 790 003
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +244 940 790 003 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +244 940 790 003 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +244 940 790 003 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +244 940 790 003 phone number
    Angola
    +267 395 6482
    +267 395 6482
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +267 395 6482 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +267 395 6482 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +267 395 6482 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +267 395 6482 phone number
    Botswana
    +233 302 781 570
    +233 302 781 570
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +233 302 781 570 phone number 1 1 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +233 302 781 570 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +233 302 781 570 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +233 302 781 570 phone number
    100%
    Confidence score
    Ghana
    +254 712 345 645
    +254 712 345 645
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +254 712 345 645 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +254 712 345 645 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +254 712 345 645 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +254 712 345 645 phone number
    Kenya, Rwanda & Uganda
    +60 342 597 000
    +60 342 597 000
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +60 342 597 000 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +60 342 597 000 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +60 342 597 000 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +60 342 597 000 phone number
    Malaysia
    +258 137 440 313
    +258 137 440 313
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +258 137 440 313 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +258 137 440 313 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +258 137 440 313 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +258 137 440 313 phone number
    Mozambique (Maputo
    +264 61 222 329
    +264 61 222 329
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +264 61 222 329 phone number 1 1 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +264 61 222 329 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +264 61 222 329 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +264 61 222 329 phone number
    100%
    Confidence score
    Namibia
    +234 112 075 319
    +234 112 075 319
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +234 112 075 319 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +234 112 075 319 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +234 112 075 319 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +234 112 075 319 phone number
    Nigeria
    +268 24 048 857
    +268 24 048 857
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +268 24 048 857 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +268 24 048 857 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +268 24 048 857 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +268 24 048 857 phone number
    Swaziland
    +260 211 231 076
    +260 211 231 076
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +260 211 231 076 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +260 211 231 076 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +260 211 231 076 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +260 211 231 076 phone number
    Zambia
    +27 80 011 2222
    +27 80 011 2222
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +27 80 011 2222 phone number 2 2 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +27 80 011 2222 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 80 011 2222 phone number 1 1 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 80 011 2222 phone number
    33%
    Confidence score
    24/7 Emergency Call Centre
    +27 11 207 5500
    +27 11 207 5500
    Click up if you have successfully reached Netstar (formerly Altech Netstar) by calling +27 11 207 5500 phone number 0 0 users reported that they have successfully reached Netstar (formerly Altech Netstar) by calling +27 11 207 5500 phone number Click down if you have unsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 11 207 5500 phone number 0 0 users reported that they have UNsuccessfully reached Netstar (formerly Altech Netstar) by calling +27 11 207 5500 phone number
    Netstar Head Office
    More phone numbers
  3. Netstar (formerly Altech Netstar) emails
  4. Netstar (formerly Altech Netstar) address
    Block O Central Park Offices 16th Road Randjespark Ext 5, Midrand, South Africa
  5. Netstar (formerly Altech Netstar) social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Netstar (formerly Altech Netstar) Category
Netstar (formerly Altech Netstar) is ranked 103 among 346 companies in the Telecommunications category

Most discussed Netstar (formerly Altech Netstar) complaints

Poor service on response time of loss of car in july 2024 -
1
(opinions to this review)