Idea Cellular
Reviews and Complaints

In the above bill Unnecessary charges of 1GB daily Rs 290.32 have been added for a service, which was never asked for. More over another service of Mobile Web [protected]@250_3G Rs.250.0 is also there all this has been made to a bill of Rs 877.49.
How can you put up two internet services at the same time, even when it is ot even asked for. Further you will charge for any one service if it is asked for. When you were asked for correction, you denied, even when you know it is wrong. I would very much appreciate when this bill is corrected, else I will have to look for some other service provider.

Hi,

I am Nilesh More using Idea Prepaid SIM: [protected] from last 15 years in Maharashtra/Pune.

My sim got deactivated on 28 September 2017 and reason provided by customer care is: "Multiple connections activated on you name" and has been asked to apply a new connection.

[protected] is my main number and its been deactivated without informing me which is used everywhere by me.

I request to activate my number [protected].

Thanks and regards,
Nilesh More

Dear sir,
I visit Balaji telecom sector 49 noida on 14/09/2017 for bill payment of my father's postpaid number. Idea employe said due to some technical issue server is down you visit other store or visit on 15/09/2017.
Next day i visit again they said payment system is not working visit another store to pay bill i never acept this type of attitude. If idea do not need bill payment then why some ladies call me 4 and 5 times a day to pay bill. It is really embarassing for me

My mobile no. Is [protected]. On 10/06/2017 I was trying to recharge of my idea mobile. On search they send one otp to continue the process. As per their instruction I paid rs 9.00. They have given me the offer that by paying rs9.00 all local&std mobile calls will be charged @ 30 paisa per minute for 45 days. I paid the money through debit card and transaction detail is sbipg ju5422074132idea mumbai. After recharging they sent me a message by saying that recharge of rs9.00 is done successfully and you will get the benefit of all local calls @30paise/minute for three days. Then again they sent one message ie. You will get the full benefit of the recharge. This is the 3rd time they are doing the same. Once I have complained about the same and afterwards they gave me the actual full benefit but it was for30 days. It is understood that it is their policy to cheat the illiterate people.
Please do the needful immediately

Hi,

Customer care executive called about idea internet bill pay and used abusive language (abused words) about bill pay.So please take the proper action on Customer care executive who is called from billing dept.Anyway i don't want to continue this service.Please deactivate the service.

Customer care executive:
Name: minaz
Mobile:[protected] &[protected]
Location: Pune

Customer details:
Name: yellaiah kola
Mob:[protected]
user id - [protected]

I got a retention call from Idea after i raised a port out request. In call they mentioned that they will reduce 300 rs in current bill as in current bill it overcharged compared to other network call rates.
And customer care suggested a plan which suits to my requirement which is 349 plan (Unlimited phone calls to PAN india, 2GB internet, unlimited SMS, incoming roaming free), as i am valued and loyal customer they offered this plan for 299 rs and said this plan is activated for my mobile number.

As they promised 300 rs reduced in that month bill amount.

As they mentioned unlimited calls plan activated, i used for STD calls, now i got a bill 1290rs which is for STD calls, so i emailed to IDEA customer about the issue. and called to customer care number 5 times. Each time they say they have raised a complaint, but there is no resolution.

Idea really cheats customers to get money. This is really too bad for such a big company, you can get money with ethical business also.

I had a good opinion about Aditya biral group, now i lost everything.

I will try as many friends to switch from idea, i will tell each and everyone.

I wanted to post in every social network about this issue so that all will aware about idea cheating.

Hope idea management will learn to ethical business.

Shrimaan ji
Mera naam Ashutosh kaithal pitaa ji late shri ashok kaithal niwasi kothi bazar hoshangabad mp 4611001 mobile no [protected]. Maine idea company ki ek postpaid sim li thi jiska monthly plan rs. 1599.00 tha. October ka bill rs 7000.00. aaya par november 2016 me note bandi ke karan main bill ka amount poora jama nhi kar paa rha tha tha isliye maine idea company se baat karke cheque payment ya net banking payment se ko kha to idea walo ne mana kar diya fir main 2500.00 jama kar diye or baki ka payment bad me karne ko kha tab wo log maan gaye fir iske baad meri sim ki kuch din me company walo ne band kar di or fir unke call aane lage ki payment kare warna apke khilaf jhoota case kar denge mere samjhane par bhi idea company ke employee nhi maane or gali dene lage fir meri out going call detail se number nikal kar mere dosto or rishtey daaro ko call karne lage or sabhi ko gandi gali di or jaan se marne ki dhamki dene lage ...
Iss complaint ke sath ek aavedan jo ki shrimaan rahana prabhari, kotwali hoshangabad ko bhi diya tha wo bej rha hu or apko jo complaint krri tho wo bhi bhej rha hu.Maine ye wali shikaayat Feb 24 ko bhi kari thi uske bad idea company walo ke traf se koi karwahi nhi ki gai .. aaj date 31 march 2017 ko fir Is no.[protected] se phone aya or bola gaya ki yadi ap nahi kartey to apke parivaar walo parshan krenge. ASHUTOSH KANTHAL [protected]

Dear idea team
.
If you are unable to send me the bills on what basis you are demanding money from me, isin"t it demanding ransom saying you pay us and we wont harass you, is this what is being followed in idea. I again request you to send me my outstanding bills
Dear sir / madam
Again I received a call from your agent asking for money from mobile number [protected], I had given you my contact number for resolving the issue in a professional manner.
But you seems to be far away from any professionalism, may I know why i. M receiving threatening call from your money agents.
I again request you to kindly into the matter and don, t indulge in such cheap down to earth activity for gaining money you never owed me, still in case I owe you something kindly send me the required bills of my dues and payments received by you.
In case you are not the right person to take a decision in this matter kindly send me the contact details of the concerned authority with whom I can present this matter.
Kindly look into the matter and do the needfull.

Hello sir

My mobile number is [protected]. On 11 February 2017, I have got a phone call from customer care, Mr. Pankaj. On call he told me about the Idea plan of 299 for postpaid and 1.25 GB internet.

I have activate the idea plan of 299 for postpaid and Internet. I also paid 200 for advance. but after few days net is working slow. I have checked, my network is become 2G from 3G.
I activate the plan only for Internet services. I have to send mail but I can't send mails because of 2G network.
Now, I want to deactivate this 299 idea plan of postpaid and Internet. I went to IDEA shop to cut this plan of 299. But they told me that the plan will cut after 3 months.
Mr. Pankaj ( customer care person) didn't told me this thing on a phone call.
you can check my voice call recording on 11 February, 2017.
My net is working slow in 2G, I can't do my work.
Now I want to cut 299 plan, please cut the 299 plan right now or I will take some
action.

Thanks,

Namaste,
Mein idea cellular company ka grahak hoon. [protected] mujhe company walon ne gprs ka bill bheja jise dekh mujhe bada shock laga. mein samsung ka en simple sa chhota sa mobile use karta hoon. jisme koi internet yaa gprs use nahi kiyaa jaa sakta hai. jab mere baat customer care walon se hui woh mera handset model he galat bata rahe hai. aur jabar dasti mere upar us cheej ka bill thop rahe hai jo sewa maine kabhi istemal he nahi ki naa he ki jaa sakti hai mere mobile handset se. mein idea company ki raviye se bada dukhi hoon. jo jabardasti mere upar bill thop rahi hai. Mujhe bada dukh aur afsos hai ki maine idea ka post paid connection lia. kripya aap isse bache.
Dhanyawad

I would like to inform you, hereafter, I am stopping payment of my IDEA cellular no. [protected]/[protected] from my HDFC credit card bearing No.[protected] through smart pay system. Kindly do the needful. I was paying my IDEA bill through HDFC credit card for the past few months. Kindly stop paying the IDEA bill hereafter.

Thanking you

Name : Mohankumar N

they are using illegal ways to take out wrong bills from costumers. they used my details my contacts(that i have called)
i have called and threaten them to be dragged in court ...
i wanna go to consumer courts as they have no right to do so.

Hi,
My idea account number is [protected].
due to I was in abroad i did not paid bill for 2 months and it got deactivated.
total bill is 1357. i got call from [protected] number asked me to pay 1000/- and remaining amount will be waived off. After paying 1000/- these peoples are not lifting my call and block listed. when i call customer care they saying that there is not such request records and asking to pay remaining amount.

Thanks,
Ramakrishna K

I purchased an idea wifi hub but have been facing some issues with it right from the very beginning. An authorised idea store from where i bought it doesn't seem at all interested in solving my problem.
I have sent many e-mails regarding the same but haven't heard from an idea executive yet. This is extremely annoying for a student to spend so much on such expensive devices and plans and get no desired benefit from them.
I wish to withdraw all my services from the company.
My email reference id is E1-[protected]
I will be forced to take a strict action against the company if i still don't hear from one of the executives.
My contact numbers are: [protected], [protected]

I have been waiting for more than a week now. I have already discontinued using your services. I hope the company won't force me to pay the bill which is due on 5th of may. Don't expect me to pay for the services which i was unable to use because of your pathetic management. I am all set to file a case against your company, i have all the proofs that how you frustrate your clients and waste their valuable time. I think now i should not only ask for my refund but also for a compensation for such poor services.

Dear sir
I am an subscriber of Idea Cellular and found repeatedly unauthorised charges .
As per reference My one cell no [protected], intimated by idea that your datapack has been completed on 19/02/2016 and extra charges are Rs 45.00 immediately I request to idea to close the data card and same has been confirmed by idea .On 22/02/2016 got massage from idea that your extra charges are Rs 645.00. When data card are closed how could it happen, repeatedly try to contact idea customer cell no response found.
Today I got the bill from idea with addition of extra charges as mentioned. Not only that when the cell is always at home town how could the charges in roaming.
Please intervene and do justice.
My correspondence with idea cellular are also listed below.
Regards
PRMishra
[protected]

On 19/02/2016
Idea Cellular

close the net pack in my mobile no [protected] or suggest other pack
Tx
PRMishra

Pradip Mishra
Feb 22 (9 days ago)

to Idea

Dear sir,
Regarding My Mobile no [protected] the data pack uses report as per your mail dated 19/02/2016 that extra Rs 40has been charged . Immediately I request you to stop the datacard and close the facilities, subsequently i got information from you that same has been done. Now today I got the mail that Rs 645/has BEEN CHARGED EXTRA.What is going on.
Tx
PRMishra
[protected]

Pradip Mishra
Feb 25 (6 days ago)

to Idea

You have yet not respond further today same mail of RS 645/ extra charged received..If it is the case I will not hesitate to drag idea in the law of court.
Tx

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0.3 GB (2%) of 15 GB used

Dear Sir,

I opted for the great I- 999 plan as it is customer tailored but I received a shocking bill of Rs. 12795.73 for July 2015 even when I used less than planned 3GB 3G data.in July as well in August.
I called Korba Idea People as well as customer care hundreds of times and even wrote numerous email to them . I DEMAND COMPLETE WAIVER OF THE EXTRA AMOUNT CHARGED TOWARDS MY ACCOUNT. Don’t understand why idea knowingly wants to make defaulters. I have already paid the normal bill amount that gets generated as routine bill. Pl close this issue urgently.
My bill never crossed Rs 2000 then why so called service of idea was allowed till 17th August, it shows cheating way of IDEA people.
I am deeply pained and frustrated because of insensitive and fraudulent behavior of IDEA. It will not be possible for me to pay such a huge amount because I am a serviceman and not using internet for idea. How am I responsible for a wrong bill amount and why should I pay for mistake in your side. And you are calling me to pay the bill. Is customer responsible for mistake on your side? Do you think customer should pay whatever amount you are telling. It is therefore requested to waive off my internet bill for which I am not responsible otherwise I will surrender my all connections.
My post paid number [protected]

Regards,
Dhananjay jha

I regret to intimate your irregularity in Portal online top up service, not crediting the amount of Rs.110/- Payment detail : BICD3579168758 Transaction dated 03/12/2014 for cell no: [protected]
dated 16:26:19. Request earliest resolution please @ your end.

I would like to bring to every one's notice that not choose Idea as your service provider. Because I got a call from some Idea representative saying that there is an unlimited plan of Rs. 799 (including unlimited calls to local and STD, Unlimited data, 1500 sms, and 1000 roaming minutes) and I have ported from Airtel to Idea to avail the same plan. Once the connection is activated I got to know that the above mentioned details are fake. How can he cheat customers with some fake information and make connection. I will be happy if some action is initiated by any means against this.

Thanking you

Dear Sir,
I purchased an idea sim on July 6th 2013 and it is still not activated. The sim is verified but I am not able to recharge it, when i tried recharging it using a top-up card.
The number is : [protected]
Kindly, look into this issue and resolve it as soon as possible.
Thanks an regards,
Anila Ramesh K