Idea Cellular
Reviews and Complaints

Vodafone head called me yesterday, she said nothing to do with vodafone.
because fraud port had been done by IDEA, and the number we are talking about is also with IDEA.
they are only playing with you & why we are enable to answer. what maximum we could help you we did.

Vodafone gave me a latter that time saying that this number [protected] is on suresh chelanies Name. certified
they also mentioned all the story was, that latter I have already submitted to IDEA. they also mailed to IDEA regarding my number [protected]. on that basis only IDEA blocked number.

since that day IDEA people are playing with me.

Vodafone also ready to give me latter again if IDEA want (yesterday she said)

Please Help me.

I just want my number back [protected].

thanks & regards,

suresh chelani
[protected].

Dear sir /madam,
This is damodara venkata varun .Three days back i purchased idea sim card which is not yet activated till now
I contacted customer care and idea but no one help me. My idea number which is not activated is ([protected])
please help activate services as early as possible.

--
Regards,
D.V.VARUN,
HYDERABAD, ANDHRAPRADESH.

Dear Sir,

My mobile no is [protected] in the name of Rajani Dhavre.

On 10th Sept2012 I got my mobile recharged by Rs.29/ and Rs 10/ both.
Immediately on getting recharge successful the system deducted Rs. 6/ for none of the reasons.And that too without my consent and confirmation/information.

It is totally unfair and cheating the customer.

At it's call center nobody is in a position to clarify the matter except throwing the ball on me.

I request to please guide me as what I have to do under the situation with such chitters.

With Regards,
Yours Faithfully
Rajani Dhavre
[protected]

I AM A NRI ..NOW IN KUWAIT..IM USING IDEA SIM NO...[protected]..FOR THE LAST 10 YRS..SUDDENLY DURING MAY 2012 MY MOBILE NUMBER GOT DISCONNECTED WITH OUT ANY INFORMATION..AND ALLOTTED TO SOME BODY ELSE..
REALLY VERY BAD EXPERIENCE WITH IDEA CELLULAR CO..
DR.SRIDHAR
[protected]@yahoo.com

Hi,
On 13th March, I tried to recharge my mobile number [protected] from Idea's website online for 500 ruppees. The money got deducted but mobile was not rescharged.
Again i tried to reacharge from PAYTM website for 500 rupees and it got recharged. Below are both transaction details.
I request you to help me in gettinf my first transaction's amount back into my account.

Statement of AXIS Bank Account No - XXXXXXXXXXXX145 for the period (From : 13-03-2012 To : 13-03-2012)

Tran Date CHQNO Particulars DR
13-03-2012 - ICONN/[protected]/130312/CCAVENUE.COM/CHARGE 500.00
13-03-2012 - ICONN/[protected]/130312/CCAVENUE.COM/CHARGE 500.00

Thanks and Regrds,
Harsh Singla
[protected]

Iv purchased an idea postpaid connection [protected] but its wrong billing & policies i changed this in prepaid now they are deducting money from my account in name of falls services which never purchased, on 20th march 2012 they deducted 49 rupees from my account, i have registered a a complaint in idea costumer center on very same day, company's executives assured me to refund my balance but still im waiting my refund, executive mss pooja assured me about my refund up 3 pm of 20 march, but now they are not entertaing my phone call and my phone on all executives re busy, I cll & sent a sms to mr. rajan, company officer but no solution till now, actually its a big scam by birlas, earlear so many cases also pending against them, pls control multycrore cheating with innocent public by idea prepaid connection by deducting money from the consumer by giving falls services.

Mobile No- +[protected]
Region: Gujarat
Service Provider: Idea Cellular
Subject: Outgoing Barred without any reason.

I am having Prepaid Idea Cellular services, my outgoing services barred timely basis without any reason even my Services till 2020. Suficient balance available for call also in my mobile.

Its really a harrasment given by Idea Services.
Regards/ Karun Mittal

Asking for Identity proof, Idea
Asked by: S.P. VERMA0 viewsIdea, Prepaid sim No. [protected], Service Provider Idea
Sir, I have purchased Idea Sim bearing No. +[protected] long back about ten years. I have submitted 4 time ID proof to Idea company: - 1) at the time of purchase of Sim, plus 3 times as and when demanded by Idea in their SMS on my phone +[protected].
To day I am getting recorded massage from Idea that I have to submit ID proof without any delay to have the services from Idea without any obstruction.
In view of the above massage I would like to sumit that only one ID proof is sufficient to buy the new SIM. Whereas I have given ID proof 4 times to Idea Agencies/ Agents/ personal has not come to my home address to veryfy the ID proof? So that why I have submit again?
I don't know where, my ID proof have been utilized by Idea agent/dealer/shop keeper from where the sim was purchased by me?Is it not a matter of investigation by idea company? or civil authority? where ID proof are being misused by the IDEA company.
Let me know against which transaction my earlier ID proofs (all time similar ID proof) have been utilised by Idea?
I am Gazzetted Officer in Ministry of Defence organisation so that I can not submit again and again the same ID proof.
If needed by Idea, they can verify my address or Driving Licence given below. Otherwise I would like to change my service provider and it is better to submit the ID proof to new service provider.
It is a totally harassment by the service provider.
Your immediate reply is requested please.
S.P.VERMA
535, KRISHNA MARG, OPP NIHARIKA TV CENTRE, SUHAGI, ADHARTAL JABALPUR 482004 (M.P)
+[protected]
Landline No. +[protected]
INDIAN UNION DRIVING LICENCE No MP20N-[protected]
08 JULY 2011
email ID: [protected]@gmail.com

hi i got the idea sim in tamilnadu with my id proof as my driving license. but they blocked the outgoing calls & other services. Again i provide my driving licence id proof with photo to my nearest dealer in dindigul. i provide this on 23-05-2011. still they didnt activate my account. what is the process going. i need the refund with my loss of work. my mobile number [protected] tamilnadu.
the customer care officers says your account will activate within 48 hours. everytime they say samething when i will get activate my sim.

Hello Sir,

My name is Deepak Bhatnagar Mobile No. [protected]. I am facing a problem with that number from last 2 month. A month ago, I have activated GPRS 98 RS Plan. But after getting the confirmation my amount is still deducted. When I complained about it resolved after 5-8 days after giving a regular calls in customer Care.

Now, I am facing the same problem again. I have activated 89 RS GPRS plan but still amount is going to deduct on regular basis. When I called to the customer care they said that, GPRS plan is not activated in my number. So that’s why they are ducting my amount.

Finally I have activated 98Rs plan. I want my 89 RS and all the GPRS deduction. I am screw-up with my IDEA number. Please help me.

Regards
Deepak ([protected])

Dear Sir,

SUB; ID PROOF
Sir my name is saket nigam, i have prepaid mobile of idea cellular number: [protected], I have been a subscriber since 2004, by paying 750 rupees i had converted my card to life time.

I have furnished the required documents in jan 2011 and I have done this 4 times still it has been rejected time and again
i have furnished the latest id proofs (my new passport) and still my outgoing and incoming is barred, as my documents are latest
and there is no reason to be rejected. Now I do not now why idea is doing this to me
Kindly resume my service at the earliest,

thanking you,

yours sincerely
saket nigam

sir, i bought Idea 3g netsetter on 25/10/2010 in chittoor, chittoor district, andhra pradesh which is disconnecting very freequently, ican not able to connect again, its displays the modem is in use or not configured properly, i tried it for about 4 desktop pcs. i contacted customer care but no response. i disappointed much.
so, pl. kindly help me inthis regard
my usb data card no. is [protected]

Dear sir,

I have taken postpaid connection of Idea 6 months ago. At present I wanted to convert it into prepaid. I have submitted all the reqired documents to M/S Shivraj, CIDCO (Cannaought) Aurangabad Maharashtra on dated 13/09/10. I have been recived the sim card on 27/09/10, but till date it is not activated. I tried many times to recharge voucher but it is failed. I have complained many times to M/S shivraj regarding the same but he had not taken any action against it.

So you are requested to do needful action and activate my sim card as soon as possible.

Thanks with regards,

Dr Brij Kishor Gupta
Mobile no.[protected]
Sim no. (Prepaid)-[protected]

I had called a few times for DND service to be activated on my phone. I get about 20 calls in a day and 10 SMS. After trying that send message to a toll free number a few times, and it didn't work I kept calling the customer service and got the same response. They even started charging for the call to Customer Care, which I think is completely idiotic. So finally I asked to speak to a spuervisor and requested him that at least the calls that I get from Idea Cellular .. which are internal should be blocked. I had the same problem with Vodafone before and they did it. They stopped my internal calls in one day. so my point is if they could do it why couldn't Idea Cellular do it too. I had a long discussion with the supervisor and all I got from him was I understand and I'm sorry for the inconveienece. He did not do anything to help me or what we call a "CUSTOMER SERVICE" .. According to me, you are just wasting your money on making these ###s sit there on the phone for 10 hours a day and on the trainers who can not train them on how to handle the custoers and quality who can not make them understand a good quality customer experience and managers who fail miserably to manage the show. You should have a "GOOD WORKING IVR" custom designed for every scenario. That would be more cost effective and efficient because I don't see these imbecile representatives doing a good job at all, rather they provide you with a 3rd quality Customer Service Experience. If there's a simple question or a query, anybody can handle it. The question is when you have to go out of your way and provide a good customer experience, what do you do then. I am highly disappointed in the level of customer service Idea Cellular provides. I wish it was better but its not. my phone number is [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting. I don't have GPRS or MMS on my phone which I gave up long back after at least 20 calls and now I'm giving up on promotional calls and text from Idea which I DO NOT need. and soon I will be giving up on Idea Cellular too and move to Airtel as they have a better plan. I just don't want to change my number so I'm waiting for TRAI decision to be activated and I could change my service provider without changing my number.

My Prepaid Cellphone from Idea Cellular, Pune is approximately One year old. Soon after I began using it I registered the number on the Idea DND (Acknowledgement no 1-[protected]) and on the National DND (can be confirmed on the website). Despite this I receive up to 50 unwanted promotional sms and calls every day. I emailed Idea Cellular but all I got from them are standard format "we are sorry for your inconvenience..." kind of emails - but no action. All the sms are "bulk sms" where the sender's number does not show. This cannot happen without the knowledge, consent & cooperation of the host network. Obviously, Idea has no interest in implementing a DND filter - they lose all interest in the customer after a sale has been completed. Please help.

I am a customer of Idea since March 2007. My problem is regarding Dialer tone. During the first month my dialler tone was some english tone wchich was also not selected by me but forcefully activated by Idea. I am not at all interested in Dialler tone and hence whenever Idea calls me regarding same, I used to disconnect the phone. Yesterday I got a sms from 456 that my dialler tone subscription has been successfully renewed and Idea deducted 30Rs from my account.

Here starts my problem:

1. As I am not at all interested in dialler tone so it is not question of activating it. Even if in case it get activated accidently, my dialler tone is conventional ring i.e. tring tring since last few months.

2. I called Idea customer care centre and IDEA representative told me that I will get 30Rs within next 24Hrs. 24 Hrs is already left and I did not get any kind of refund. So I called Idea customer care centre next day and customer care representative told me that it is not possible to give refund and he disconnected the call in between.

I would like to get my money back as it is not my fault and I am 100% sure about it. I think Idea is fooling the customer by such things. I was fortunate to check and notice change in my balance otherwise Idea could have deducted money every month.

I am really fed up of the service given by IDEA. Last month also I got a very bad service from Idea for Internet settings. I do not really expect to have such kind of cheating from a big company like Idea. Sometimes I really feel like to switch over to the other mobile service provider.

I ( Subir Bose, Mob. no : [protected] ), submit this complaint against IDEA cellular LTD. On 20th june 2010 at 11:59 am, I talk to MR. Snehasish Kundu ( Customer Care Officer ) regarding my balance deduction and this time the person missbehave with me. I am totally HOPELESS for his behave and also for the conversation. I think, IDEA cellular LTD take a proper action for this.

Subir Bose
Mob Num : [protected]
Mail ID : off.[protected]@gmail.com

From: Singh, Vikram
Sent: Monday, June 14, 2010 4:32 AM
To: 'appellate.[protected]@idea.adityabirla.com'; 'Customer Care - New Delhi'; 'grievance.[protected]@idea.adityabirla.com'
Subject: RE: +91 [protected] - SIM registration Failed after using 3.5 years

Today is Monday and Yet I have not received any clarification from customer care neither from “Adhchini Office in New Delhi”

Regards,
-Vikram Singh
Keane (Best Western Intl.)

From: Singh, Vikram
Sent: Saturday, June 12, 2010 1:46 AM
To: 'appellate.[protected]@idea.adityabirla.com'
Cc: 'Customer Care - New Delhi'; 'grievance.[protected]@idea.adityabirla.com'
Subject: RE: +91 [protected] - SIM registration Failed after using 3.5 years

Hello Sanjay,

I have been using this SIM number +91 [protected] since 2006 as postpaid connection and on 2008 I converted this SIM to prepaid.

On Wed 09-Jun-10 SIM automatically looses idea tower connection and I received “SIM Rejected” message.
From my alternate prepaid IDEA connection +91 [protected], I called to customer care and they reciprocate by saying they can’t help it as everything is aright from their end and I have to go near by IDEA center personally. I visited to “Idea service center” at Adhchini New Delhi

I received a new SIM @75 rupees on Thurs 10-Jun-10 and still today 12-Jun-10 my SIM is not active yet.

I still bearing the loss of some important messages of my client and crucial phone numbers inside the SIM which IDEA center representatives did not able to recover it back

I am still facing my personal and business loss due to non-availability of my number back.

If possible then please make my [protected] number available ASAP.

New SIM number: [protected]-17612
Regards,
-Vikram Singh
Keane (Best Western Intl.)
+[protected] India (mobile)
+[protected] India (mobile)

From: Customer Care - New Delhi [mailto:ccare.[protected]@idea.adityabirla.com]
Sent: Friday, June 11, 2010 10:08 PM
To: Singh, Vikram
Subject: FW: +91 [protected] - SIM registration Failed after using 3.5 years

Dear Mr. Singh,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding the services against your Idea Mobile Number [protected].

Further, we like to confirm you that the services are working fine against your Idea connection, as on date.

Moreover, we would request you to kindly visit any our “My Idea Location” across Delhi and NCR region along with your sim card to get it checked or replaced.

Also, please be informed that the sim replacement incur a charge of Rs.75/-.

Trust the above addresses your concern.

Thanks & Regards,

Preeti Sahu
Customer Service Desk
________________________________________
Idea Cellular Limited -
Visit us at: www.ideacellular.com
Alternatively you can call us on 24 Hour Helpline at [protected] from a landline to know more about IDEA

________________________________________
From: Singh, Vikram [mailto:Vikram.[protected]@bestwestern.com]
Sent: Wednesday, June 09, 2010 9:43 AM
To: Customer Care - New Delhi
Subject: +91 [protected] - SIM registration Failed after using 3.5 years

Hi,

I am Vikram Singh R/o 126 DDA FLATS LADO SARAI near Mehrauli New Delhi- 110030 using Idea Prepaid SIM: [protected]

Its showing SIM rejected suddenly on 08-Jun-2010. Can you tell me the nearest showroom who can provide me the new Idea SIM near Mehrauli New Delhi.

Regards,
-Vikram Singh
Keane (Best Western Intl.)

Email: Vikram.[protected]@bestwestern.com
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************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ ****************************************************************************************************** Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges. ****************************************************************************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

Dear Idea cellular
I regret to state that an IDEA can change line is flop and failed.
very weak signals, blocking of call is very frequent even for 100 Rs

your customer care is worst than all others compnies.They all talk as they are bosses if we complaint of bill payment they say talk to your dealer at your area.

I will be very soon getting rid of your connection I will block it.
secondly I promise you that more than 30 more will be doing soon in next 3 days.

Let me tell you

Add by Abishek Bacchan can not change your life and also life of your company

[protected]