JustVoip
Reviews and Complaints

Olease, cacel my Justvoip account!

I want to cancel my justvoip account!

I am a Reseller of Justvoip in Unaited Arab Emirates. My reseller id is shams333. One of my clients are not able to connect their accounts. I already recharged their accounts in last week. While they connect it, they can see a message like, Voipwise(9)
The username/password is invalid

the user name is mentioned below.

1) subair70
2) shukriya800

So you are requested to solve this problem. I am waiting for your earliest action for this purpose.

My contact details :-
shams333

Email:-
vraihan@yahoo.co.in

I have voipwise account and my user id is shukriya800 I have a balance money in my account since two days I am trying to get connection for make a international call, but i am not getting connected. Message comes that
Voipwise(9)

The username/password is invalid
also i can see when I open my acc. page this message .Username and/or password incorrect (error 4).

So pls let me know how i can solve this problem. Is this problem from the principal or something else.

I have voipwise account and my user id is subair70 I have a balance money in my account since two days I am trying to get connection for make a international call, but i am not getting connected. Message comes that
Voipwise(9)

The username/password is invalid
also i can see when I open my acc. page this message .Username and/or password incorrect (error 4).

So pls let me know how i can solve this problem. Is this problem from the principal or something else.

I want to recharge my account, since three days I am trying but every time one answer only that is server is busy

Pls check this and revert back

now I am using new computer, is this is the problem?

Thanks and best regards

Shaik masood ahemad

doha - Qatar

I am in QATAR. Igot a redeemvoucher for 10 euro form the shop, from where I always get this. but now Icannot open the account page. how I can put this amount to my credit.

just react, u wnt 2 tel about ur problem 2 our manager, remember COSTOMER IS OLWAYS RYT...

Hi,

We are a leading VoIP company in India and looking for resellers in Middle East and Africa who can sell our routes.
We have A-Z very good quality routes at very aggressive rates, Our top destinations are- India, Pakistan, Bangladesh, Nepal, Sri Lanka, Egypt, Phillippines.

Kindly contact me if you are interested to become our reseller at-

Yahoo- voip.alok
G Talk- voip.alok
MSN- voip.alok
Skype- alok.verma24

Regards
Alok
+91-[protected]

Offical reseller for betamax products. conatct aneegan7@hotmail.com
cheapest rate in town

hello, if u need vouchers, pls let me know, i can load for u

safdyn@yahoo.com

u need voip vouchers pls contact this id:comiccolla@yahoo.com

The voip vouchers and credit transfer available in qatar and UAE,
Please contact with my Email: verygoodcall@yahoo.com

Hello anybody want just voip or any other voip credit?
Please contact with my Email ID: verygoodcall@yahoo.com

Dear sir,
i want buy credit from justvoip.com..pls send me agents list in dubai or uae

thanks
sathya

sir, this is my second time I am sending complaint.
I request you please answer me or fill my credit please solve my problem.

I sent money with bank account, I check the bank several times and every thing is correct
Your account number and my reference number I can sent the receipt to you just give me e mail or fax number it’s nearly 2 month now and nothing happened. I sent 100 kroner and the talk 75 kroner for services I knew that letter. Pls. give me the credit or answer me if there anything wrong I didn’t know I’m still waiting your answer
ahmedali825

sir,

i am traveling with some friends and i just make my calls using justoip. I have 8.80 euro but i can`t call anybody.
The message "You are not allowed to make this call" appears constantly. And i know nobody that can help me.
Thank tou
I apreciate your help

i had the same problem.. please let me know the exact reason...

Complaints on "JustVoip"
Read more complaints on this Company
JustVoip
Posted: 24/04/08 by rush eid unable to call

Complaint Rating:
sir, I request you please take this as an urgent case
and solve my problem.

while I am trying to call to any destination, the
error message coming. " sorry you are not allowed
to make this call". sir, I tried to send sms also. the
same message coming. what is this. really cheating.
I have credit. Euro.16.04. If you can not solve this
problem, pls. give me back my credit. I humbly request you to solve this problem urgently

thanks,

your co operation will be highly appreciated

RUSH EID

You can solve this problem, read it here
http://your-digital-life.blogspot.com/2009/02/solving-you-are-not-allowed-to-make.html

I had the justvoip on my computer until it crashed for unknown reason and i got it done again, now I have difficulty in reloading the software, can you help me, I have balance in my account and my
Id is (igloria)

Thank you.

Ignatius

Hi,

I am also facing the same issue from Apr 18th. I have wrote an email to them and I got the below response from them on Apr 22nd.

Dear customer,

we have received your query/fault report. Should your query not be addressed in the FAQ we will try to get back to you as soon as possible; however we work with a small team and therefore it might take a short while to receive a response.

Kind regards,
JustVoip

Meanwhile, if you anybody find solution for this, please contact me.

i have same problem and i agree with this, i have enough balance and when i make call it say sorry you are not allowed to make call
please any one knows how to solve it plz let me know

I have the same problem till april 18 it was working after that it is not working, i get a message as SORRY YOU ARE NOT ALLOWED TO MAKE THIS CALL), i have a sufficient balance, if any one has solved this problem please pass on the solution it will be a great help.
Thanks

THE SAME PROBLEM HAPPENS WHILE I TRY TO CALL. SAME MESSAGE COMING (SORRY YOU ARE NOT ALLOWED TO MAKE THIS CALL)

i get "the callfailed due to the sound device problem detected in your computer"
i can spek perfectly in SKYPE! wtf?

i am trying to buy some, ore credits but keep telling me i havo no application, , whats the deal?i've been a customer more than a year.
shall i try with other service provider, , i'm fed up

HI All,
I am also facin the same problme ..eventhoguh I have 3 Euro I cant able to call .It always say that "sorry, you ar not able to make this call"..Help needed...

i am wantedvoip.com i can't call any where there is a massege not found, , , i have balece more tahen 7 euro... why this hepning?

Hello Sir,

I am existing user i can open my login but i cannot open for account page. because i want credit my balance in account.

When i open that page network error

please give me solution immediately...

Thanks
Regards
Jinna

Hello, i'm facing problem using 12voip.. Day before yesterday i credited my account, but no call is possible as there is message: "Sorry, You are not allowed make this call"
Can somebody help me solving this problem!
Any advise will be appriciated

I put 10 Euro in the 1st week of June2008 when the balance was 0.91Euro by using matser card .The transaction was confirmed but did not show in the account. Please confrim this transcation and update the account. My first purchase was as shown below.

All purchases
Date Time Amount Description Status
04-Apr-2008 12:37:46 € 10.00 MoneyBookers (balaramkrishnan@yahoo.com) Completed

I have justvoip account. but it is not working from april 30th.. it is showing the msg " the other party ended the call due to enknown error".i came to know dat all my friends accounts are also not working and also my cousins acconts in UK.. wat happend to justvoip?..really people are strugling very much by losing money and to call india and other countries..
can you help me out regarding this issue?
thank u.

I have credit of Euo.7.99. but when i am trying to call to india
one message coming. Call Ended "sorry you are not allowed to
make this call". almost one month i am calling to
india with out any problem. After april 18th onwards i not able to call.
please give me any solution for this problem

Sir, I am an existing user of just voip. I have credit
of Euo.6.87. but when i am trying to call to india
one message coming. Call Ended "sorry you are not allowed to
make this call". almost one month i am calling to
india with out any problem. After april 18th onwards i not able to call.yesterday evening also I tried many times but
the same message coming. "sorry, you ar not able
to make this call" I wonder, why this is happening.
please give me any solution for this problem

thanks and regards
Rajeev

Impossible longin on JustVoip account . Ive got a message saying that my account is disabled. Customer Service is awful! They never replied my messages and this account had a lot of credit. I feel i've been stolen. They get you money and vanish.

sir, yesterday I complaint to justvoip customer service.that I can not call thru just voip. I have
sufficient credit, but when I am calling an error
msg. coming " sorry you are not allowed to make this call"

Justvoip just cheated after adding credit of 10 Euro, after I charged my account with 10 Euro my account was not updated sitll it shows 0 Euro, They have just taken my 10 Euro. 100% cheaters.

I bought 10$ credit to call in Romania. I was supposed to have 120 free days. 2 days later and 4 calls made I got charged. I sent 2 messages but I got no answer. I will use the credit that I still have but I will not use this site anymore. This is a fraud company. Thank you

The charges imposed on me throughout December 2009 were extremely unfair and not according to their practice. The calls I made to Brazil landlines were still under the Freedays available to me, however for these whole month I had been SIGNIFICANTLY OVERCHARGED over and over again.

It is evident that this month JustVoip did not deliver as promised on the freedays, by giving me only 18 minutes for this whole month. This is frustrating as I have been promised 300 minutes per week of free calls, I am extremely furious and disgusted with the services of JustVoip. Even sending customer service feedback did not work. Are there any kind souls who can help me on this issue? Thank you.

I agree!
Once they get your money contact customer service, when you find it, is quit impossible.
I feel the same !

This indeed is a fraud company, after topping up with jy cellphone i should have 7 free days, after 45 minutes my free days where over and i started to get charged. afrter contacting support i did not get any repply.
Me having good will after waiting until the free days passed, I purchesed once more a 7 days member ship, again the same thing. Also if ph calls got disconnected it ate away from the FUP so it was earlyer exceeded. And gues what? in the start me beeing a new customer it never happend, but after buying a few rounds this started to happen all the time, so many disconnects, couldnt believe it. And just bcos of that it was bye bye free days, time on time again.
So I contacted support again, explained the whole story, i actually even had an error saying free trial minutes exceeded. They had a very simple awsner: yes sometimes that happens, that means you spend your trial minutes, i already explained them that im a customer for a while, they didnt care and ansered back then you just spend all of your free minutes.

I imediatelly decided to not use the programm anymore.
And I will not do so anymore as i have explained them, unless i get my money back.

I cant make calls inspite of updating my credit from my pc to phone .Hw can i transfer my account from justvoip to freecall
my email is lata.kurien@yahoo.com

I had a problem in this site as per your information you are willing to give 60 Minits but, I had the oppertunity of making only 3 Calls and that did not exceed the so called 60 Minits. So these 3 calls would have only taken a few secounds per each call and the most would have been only 3-4 Minits.

Please let me knowwhy this has happend. This is not good for your Immage. better late than never.

Thank you,

Sam

its not the pc ip that is blocked its the same account even if i tried from another pc the problem is the same "sorry ur not allowe..."

I have been buying credit through a reseller of Betamax who provides "Double the number of freedays". For 10 euros you normally get 120 freedays, but through the reseller 5 euos give 120 freedays. This has worked for about a year and a half.
Yesterday when I checked on my voipstunt account instead of having over 200 freedays, I now have 49.
Using the contact us page I was told "Due to a technical problem some of our customers had too many freedays indicated on their account. Our apologies for the inconvenience."
There was no warning.
The reseller denies any responsibility.
Friends have found that because of the halving of freedays on their accounts, they then ran out of freedays and the call charges were deducted from their credit.
Voipstunt accepted my money and gave me credit, they have retrospectively taken my credit away.
This is illegal.

If anyone else is interested in following my complaint, then take a look at :-

http://www.ukcvs.org/Forums/showthread.php?t=19148

Thanks
Mike557

It seems this company is trying to rip off their customers, I used them once, and the second time, I used just 1.5 euros, then my account stopped working (I still have credit of 8.40 euros in it), the error message said "Call ended (you are not allowed to make a call)", sent several emails to customer service and the only reply I got is they are looking into it (it was over a month ago), and I can make a free or paid call and they will not refund the money, so be aware of this company before paying it.

Fraud never reply any emails never credit your purchase crap company . Stay away I repeat : STAY AWAY from Betamax

This seems to be common with betamax these days, these ppl are cheating their regular customers
I am a student here in USA,
I have been using VOIP based calling, to call home(INDIA) using both nonoh.net and Voipstunt.com, both products are from Betamax GmbH & Co KG, I am their customer since more than 2 years now, i always either buy credit to make calls using my Credit card or PAYPAL, every month, costing me 21 Euros, as this company only accepts Euros.
All of a sudden they remove my regular payment options and put in some other options like Western Union, Bank Transfer, using these payment options is very time consuming and is very costly, they removed my preferred (Paypal and Credit card is the most common method of payment accessible to every one who shops online) saying some random reason.

I contacted customer care multiple time each time they just replied
"Please make one payment with one of the available methods on your MyAccount area on our site. Once your payment has been credited to your account, other payment options will be restored.
Kind regards,
Customer service"

I some how managed to buy credit to make calls, which took lot of time and costed me 3 $ more for each credit recharge of 10 Euros via Reseller, costly each time.

i buy 10 Euros for each account each month

10 Euros = approx(13 USD) depending on current $ value, and is instant if you use paypal and credit card

But when you buy via a reseller you end up paying 17 USD for the same 10 Euros of talk time

IF you buy via Bank transfer, will take 12 USD as international transfer and currency conversion and both these methods take 1 to 2 weeks to refill the talk time.

Another method is Ukash which is not available in USA, point to be noted is 70 % customers of Betamax are USA and Canadian

These people are doing this because they recently started with a Reseller Program via whom you can buy credit, which with cost you 3 to 4 $ more than buying directly.

I just want to make the Betamax customers be aware of this fraud.

www.Voipstunt.com,
www.nonoh.net,
www.123voip.com, and many more belong to same company and is doing the same.

I am using just voip for few months, now they are charging for free call destination, saying that fair use policy exceded. I checked the fair use policy, then only I understood the frod hiding behind the face.

I tell others please donot believe the just voip free call destination, think in mind they will charge you, the minute they count is different than our normal minute. sometimes 10 second is 1 minute for them . Be careful!

IT is frod company & those are doing illegal business.. thats why tey have not mentioned their office address & contact details.

Hello there,

I am betamax reseller, I found my self in very bad positions many times when I received complains from customers which purchased credit from me but they have credit and they can not make any calls and betamax does not respond to theirs e-mails

Use a VPN client or just create one using another computer linked to the internet in another country to make a secure tunnel on your standalone machine, this will give you a better clarity as well as you will not face the problem of JustVoip or for that matter any blocked site being blocked or anything. All your ports (which are blocked by the ISP) will be accessible and you will be able to surf and access all these VOiP services with ease !

do we have centres for redeem vouchers in india...if yes where ...kindly reply in detail...

Sir,

We can't open / recharge Just voip through online. Here web site is blocked. So that we cabt make calls. I can't redeem voucher through online. please advise me

Thankyou

THE SAME CASE WITH ME ALSO.I SPENT EURO 20 BUT CANNOT USE THE SERVICE.THE COMPANY MUST RETURN OUR MONEY IF THEY CANNOT GIVE SERVICE .
HOWEVER I OBSERVED THAT IF PAID THRU THE RESELLER THEIR SERVICE WORKS.IT SHOULD ALSO WORK IF PAID THRU CREDIT CARD.
BY BLOCKING OUR MONEY THEY ARE LOOSING BUSINESS

I have the same problem with Voipraider and my girlfriend also with Voipstunt you have money with them and all of a sudden the service stop working and nobody replies to you message. I think they are all subsidiaries of Betamax Gmbh and I could also contact them as well. I think this is a fraud by the company.

I got a new justvopi account with 25 euros on it. I used it for the first day with bad connectivity but my calls thankfully went through..

From the second day on.. I get this message..
"
The call ended due to an unknown error
"
I have tried mailing feedback@justvoip.com.. but have had any response since 4 days now.

I still have 24 euros in it..and I want it back!

just voip should return the money if they cant provide the service or company should be sued for fethching money from so many customers and not providing the service

saale fuddu ne

I transfered 50 Euro to Voip Stunt, and they add to a wrong account, till now, i don't get my credit, and they told me, i made a mistake, transfered my money to a wrong account, finally, i found out the global collect they did transfered to a correct account, betamax made a mistake, and sent 5 mail, no answered, and Voip Stunt said i shouldn't send any mail, otherwise they will stop my customer service

I FORGET MY PASSWORD SO I CANNOT LOG IN IN MY ACCOUNT- manimaran17 please send me my password THANKYOU

I am not able to make any call from just voip. It says the error"sorry you are not allowed to make this call"and there is general error code.

I M ALSO USING
VOIPWISE & I HAVE BALNCE N VOIPWISE BUT I DIDNT CALL U A HAVE BALANCE 9.89 URO BUT I DIDNT CALL ANY BODY

I ALSI SEND EMAIL TO CUSTOMER SERVICE BUT HE DIDNT REPLY ME
Y? HE CHEAT?
YOU THINK BEFORE USE

HI i dont know on what base they disconnect my a/c, i payed all amounts no problem inthis , no problem with my credit cards, i havent miss use the terms and conditions as u said, even i am not calling to any free countreis like others. And more cheating way of these voip people doing is if u not taking somebody credit card or his IP address why u deduct the amount when he creating new a/c and after that u block the id. Please mention the reasons why r u doing like this... this is like official way of cheating .if u have any problem caused by us then tell or inform us. I havent did anything but we want know won what bases ru doing like this.

regards,

fhayaz.