Cell C
Reviews and Complaints

Good evening.

I am really not in happy this is the worst treatment ever.

I have never in my life had to go through so many issues with a company.

11 years has past and still this is on my name. I don't know who the attorneys is and not one can tell me. If you don't know how the... am I to know.

According to the law this should have been fixed ages ago.

I will surely make a point of taking this further. If I don't get a response

I am done talking to people who doesn't know, empty promises

I don't how you can treat people this way. This is poor service you are playing with people lives.

I mean really one message it will be fixed in 14 to21 day then, I owe money from 2013 but no one can give me the name of the attorneys.

If you don't want me a a client just say so. I will not continue taking this treatment. Having to humiliate myself.

Remove my name from ITC.

I want answers and not just please bear with us. I have bearded long enough now.

I want answer before end of day 8 March 2024.

Please send me the Ceo number so that I can call and ask to please bear with me.

Good day.

the below email was sent a few days ago and still no response.

I have made several attempts and spoke to 4-6 people with in your organization. From Call centre, Retentions, Upgrades all of this accoured in the past 48 hours. It is regarding the item listed on your website the Samsung S23+ on elevate 2. I even took the step of visiting one of your branches yesterday, where I was informed that it could be an online special offer, hence why it is not available in-store. I am deeply disappointed with the way this matter has been handled. Your advertisement of the product at 649 was clear, and that is the price I anticipate and am looking for. I do have proof of this. The team members also confirmed this is the price online. The principle of "the price you see is the price you pay" is crucial; otherwise, it would constitute false advertising. Key features of the Consumer Protection Act The Act also prohibits misleading advertising and unfair marketing practices. Suppliers are not allowed to make false claims or engage in practices that could deceive or mislead consumers. This includes tactics such as bait advertising, pyramid schemes, and false pricing.

Despite being given assurances that my calls would be returned, no action has been taken. I even specifically requested a manager to contact me, but unfortunately, there has been no response. Now, the price on your website has been corrected to R899, which is a significant increase.

I must express my concern as this seems to be an error on your end, especially since that was the price displayed for several days. It is only fair that this price is honoured.

I am a dissapointed client who has been treated unfairly by cell. I am not happy at all. I have been calling cell c customer care since 25/04/2023 but up to date my problem has been not resolved.

In April I have upgraded one of my contracts while having one left with three months before the upgrade is due.By the time I made an upgrade I was told that I can be able to cancel the other one because my intention was to remain with one contract. I then called cell on the 25/04/2023 to cancel the one that was not yet due,I was then told that I can only be able to cancel when left with one month not three.i then asked them to cancel the new upgraded one,I was then told that the device will be collected. I have been waiting for collections ut to this point the device has been not collected and the amount I'm paying is too much because of that. I have never used the device, it is sealed and still waiting for collection.

Good day, I feel to be treated unfairly with cell c, I have complain about Cancellation of the services which their unuseful to me cause I do not use them, I had as the to cancel my assist and Getmore what is strange the lady that was assisting me confirm to me that has been cancelled now on my statement their still charging me those services hence I've been asking for Cancellation I would like to have assistance on the matter hence seems there is no help with cell c, and have been loyal customer to them now am started to doubt them, am really disappointed with their customer care

God day my issue is not yet resolved, the lady that was assisting she did promise me to comeback and finished what I was asking for assistance with till today I'm still waiting I had asked her to deal with my contract hence some of them I need to migrate to some lower packages and also know when cell c will refund the sum that they were deducting, but for now there is no response I'm feeling that there is no assistance with customer care to get assistance with cell we have to launch the complain before we can get assistance

Good day, I have been writing emails to cell c customer care to have assistance in one of my contract which I'm paying for a divice that I don't have but they keep on promising to call be back and assist no one has been comeback to me and is about two to three months now, second there is insurance that I'm paying for but there is no device that I have insured but I'm paying, I would like to have assistance on this issues cause is not nice to py for something I do not have

[protected]

My monthly payment for a data contract only is R92,00 as agreed with the agent that called me.
The first month I was charged R386,86 on the 26 June 2024.
First payment: R92
Admin cost: R135(according to your website)
Total: R 227
Overcharged by R159, 86

On the 26 July 2024 I was charged R199,00. This was again overcharged by R107,00.
I lodged a complaint (Case no.: [protected]) at the end of July and the dispute was resolved (6 August 2024) that my claim for the R92,00 monthly payment was correct.

The accounts department was going to correct the error but did not.
I was overcharged again and lodged another complaint (case no.: [protected]). This is still not resolved although my dispute has been resolved for the monthly payment of R92,00

Now I am receiving emails claiming that I am in arrears.

Please advise and resolve this case as soon as possible.

Regards,
Nicolette Forbes
Contact number: [protected]

Hello I recently got a call from nimble company, say I owe cell c contract which I dnt have, so my worrie is that how on earth do I have a contract yet I dnt qualify, contract was taken in 2020 25 august, paid until 2021feb, so that period until now they say contract is 855.70 I think it should be more with areas, but pls I need ur help to clear my name as I dnt have that contract with cell or any cell phone company please help

Hi,

My debit order went through 28 March 2024, this happened before our salaries showed in our bank accounts. Both Debit orders were send back unpaid as we did not have money in our accounts,

This is unacceptable as my debit order date is 1st of every month - This should have been done for 2nd of April 2024 - like Vodacom always does.

This is causing a lot of extra effort to fix.

Also I was debited on 4th of April 2024 without prior notification of your intent - as there was not enough money in my account, the debit order bounced again!

We then paid with an EFT.

Today I got a call from your rep and she told me she will email me with her contact email so that I can forward POP to her. Never got her email - I have email [protected]@cellc.co.za with the POP and REF number

Hi, Siphokuhle. 01 May 2023, I called cell c to follow up about the payments of my contract as we agreed on paying on the 7th of each month, they just told me that other payments are allocated and other are not paid yet, mind you the contract activated by the 25th of March 2023, if I call them they keep on telling me that the investigation on my case is still pending, now im on bureau and that affect my credit score. Im being tortured here because im paying every single, proof of payments are there. Im very stress, hurt

I wish you to help me get out of blacklisted or bureau

I called on 01/03/2024 at about 08:20am to enquire about my month to month contract premium that will be debited from my account on a monthly basis. I spoke to an agent Mbiwi who did not give me a chance to speak as i was trying to obtain clarity as to whether the premium inclusive of the vat will be the same amount which will be debited monthly. Mbiwi continuously interrupted me stating that i must call back when my next debit goes off. She did not give me an opportunity to pose my question completely although i asked her numerously to give me an opportunity to speak.

I am a loyal client of cell c for many years and have not encountered this before with the agents previously.

Mbiwi needs to be taken to task for this as she is getting paid a salary and being in this industry ie customer services, she failed dismally.

Kindly revert to me on email [protected]@gmail.com

Thank you.

I have paid up my cell c account and its is still showing as a late payment for january on experian.

The agent dealing with me promised a call back regarding this as has not they have advised that the details would all be updated on the 5th March, I wanted this expedited, she also has not called me back her name is Duduzile, prior to this I spent hours on calls with various people back and fourth being transferred everyday atleast 4-7 times on one call.

I am disgusted with the service and I want this resolved, they owe me R200 now and I dont even want the R200 as I have advised the agent.

They are now making me out to be a liar and I want a copy of the calls sent to me as I will be taking this further.

I'd number [protected], I have a contract with cell C I try on several occasions to update my new banking details, I was behind with my account, because they did not update my banking details after the phone me in January 2024 and told me my account is outstanding I settle the outstanding amount still they didn't update my account they closed my account and I am not in arrears they even listed me on the credit profile please can you assist me in this regard

Good evening

It is with a great sadness that up until today I have not received my paid up letter which I've requested it from the 1 February 2024 and today is the 16 February 2024 and it seems like no one is willing to resolve this. All I'm left with is the Reference number [protected] but no one is willing to take up the responsibility and just send me the letter

My contract benefits have been changed at some stage without my knowledge, resulting in me being unable to make phone calls to "un-usual" numbers (as they state it). An "un-usual" number is a toll free number, international number, etc. Since my fixed term contract expired, they automatically carried me over to a month-to-month. I believe that's when they took away my airtime.

They also have a technical "glitch" which blocked me from making any calls, even to the "usual numbers".

Cell C also makes in nearly impossible to cancel a contract, even when the contract has expired. This is surely illegal!

I went to cell c at the Kolonnade to do a sim swop because my phone was stolen. It is a contract sim so they already have all my details on the system. They refused to help me without buying a unregistered sim from either Pep or Ackermans. Why can't I just buy a sim from them in store and do the sim swop. Please help me because I am at the point of burning that shop down.

Hiplz assist with my refund... From march 2023 to december 2023 for a product huawei nova 9se with a smart watch which was an incorrect item... Iv returned it without opening the ram package nor did I open the product packing... Cell c has been deducting an amount of r 689 every month on the 27th...

Iv been requesting for my refund from last year march until they only canceled the product december 2023 only on the 16th...

Cell c has been making experience with them a living hell... Iv sent endless proof of payment & my query...

I was giving 7days time frame... Its already 7months passed the time frame... With numerous cases logged only 1 active case...

Please just refund me my cash thats all im asking for...

My details are as follows : mandlenkosi ximbaid  ; 8812265779082contacts :[protected]

Next of kin :mother alice ximba083 5044 372

Plz see pop attached

Since I've received my new number form Cell C I get constant calls from marketing companies. I dont easily give my number to anyone. I figured out that Cell C give number out without consent. I also have a wifi router with a number that I have never given to anyone. I went onto the wifi router's sms function and found hundreds of marketing sms's on that number. The only company that has ever seen this number is Cell C...