Cell C
Reviews and Complaints

Good evening

It is with a great sadness that up until today I have not received my paid up letter which I've requested it from the 1 February 2024 and today is the 16 February 2024 and it seems like no one is willing to resolve this. All I'm left with is the Reference number [protected] but no one is willing to take up the responsibility and just send me the letter

My contract benefits have been changed at some stage without my knowledge, resulting in me being unable to make phone calls to "un-usual" numbers (as they state it). An "un-usual" number is a toll free number, international number, etc. Since my fixed term contract expired, they automatically carried me over to a month-to-month. I believe that's when they took away my airtime.

They also have a technical "glitch" which blocked me from making any calls, even to the "usual numbers".

Cell C also makes in nearly impossible to cancel a contract, even when the contract has expired. This is surely illegal!

I went to cell c at the Kolonnade to do a sim swop because my phone was stolen. It is a contract sim so they already have all my details on the system. They refused to help me without buying a unregistered sim from either Pep or Ackermans. Why can't I just buy a sim from them in store and do the sim swop. Please help me because I am at the point of burning that shop down.

Hiplz assist with my refund... From march 2023 to december 2023 for a product huawei nova 9se with a smart watch which was an incorrect item... Iv returned it without opening the ram package nor did I open the product packing... Cell c has been deducting an amount of r 689 every month on the 27th...

Iv been requesting for my refund from last year march until they only canceled the product december 2023 only on the 16th...

Cell c has been making experience with them a living hell... Iv sent endless proof of payment & my query...

I was giving 7days time frame... Its already 7months passed the time frame... With numerous cases logged only 1 active case...

Please just refund me my cash thats all im asking for...

My details are as follows : mandlenkosi ximbaid  ; 8812265779082contacts :[protected]

Next of kin :mother alice ximba083 5044 372

Plz see pop attached

Since I've received my new number form Cell C I get constant calls from marketing companies. I dont easily give my number to anyone. I figured out that Cell C give number out without consent. I also have a wifi router with a number that I have never given to anyone. I went onto the wifi router's sms function and found hundreds of marketing sms's on that number. The only company that has ever seen this number is Cell C...

Hi there,

My mother (Mrs PC de Wit, ID number [protected]) passed away 14 November 2023. I contacted Cell C to ask for the process to report and close her account whereby I was informed to email her death certificate and copy of her ID to [protected]@cellc.co.za, which I did on 22 November 2023. I have followed up by phone, where I was referred to a branch. I went to the branch and submitted all the documentation again and still to date the account is active and the debit order is collected every month. Can someone please assist in closing her contract [protected]) and refunding the debit orders that has been collected since her passing?

Kind Regards,

In October 2023 I kept on receiving sms's saying I had not paid - I did the payments and sent proof. I did miss my debit order but when paying via eft I put my account number as ref so that they could update my account - they did not.

Then suddenly they cut the service but they had not updated the payments

- the payments have still not been updated as of today 22/01/2024

In November las year over the phone it was suggested I do a reconnection fee - I paid this through their portal - again payment not updated - R1708.50 paid on the 25/11/2023

Then over the phone they told me they would never be reconnecting me because I don't pay

Then they handed me over to - SSD Shapiro Shaik Defries & Associates

Please could I be sent a detailed statement showing all my payments - I pay R700 so that it is totally clear on the statement what was a debit order and what I paid EFT - none of my R700's ever show

Thank you

Regards

Colleen Botha

[protected]

Account No CB0323 - H474

I am struggling to get a sim activated. The sim shows activated from your side, but it's not activated from my side. I bought a new sim to do a sim swop and I'm being put through to countless consultants without being assisted. Consultants are rude and incompetent and this is a new line. I have 6 contracts with cell c and this is the second new line I'm struggling with and I'm really not happy. [protected]

I have made a payment which I was told in store by cell of the pro rata amount I did an EFT payment of R750 I have than email a statement including the pro rata amount which was incorrect I found into customer care to be told I need to go in store I went in store to find out why wasmt the payment allocated they said they have escalated and I should email cell c as well. I have done that to no further joy I than called again to an agent that assisted me and told me to email the proof of payment. And I will be contacted with in 24 hours which was not the case it's now been a month over and I called in again to see what has happened and I get the call hung up on my ear by one of their staff as they do not want to deal with the case I am extremely disappointed in this atrocious level of service

My contract was ending in October 2024, I contacted CellC notifying them that i terminating my contract account but i want to keep my number as a prepaid. On the 1st of November the usual contract package was send and i called asking about the package the consulted assured me that i wont be paying any amount my cancellation will be effective on the 10th of November. Month end i received a statement saying i owe Cell C R298, I then enquire because my contract was up to date when I terminated.

Now i have received email saying that my account was hand over to Collection department.

Fraudulent contract taken out in my name Johan de Beer early 2021

Reported to bank (FNB) and the stopped the debit order

Reported /send mails to [protected]@cellc.co.za , numerous times with affidavit and required documents as required when logging it with Cell C telephonically on 2/3/2021 10:43 , reference [protected] (person Simo Ndlela)

NO RESPONSES from Cell C (within 48 promised) at all after numerous mails send.

Trying to upgrade my Teo cellphones and I'm being asked if I'm on debt review which I am not then I find out cell c listed me on experien for an account I sorted in 2020 and they needed to remove it but my score has not been adjusted as yet and I'm due for upgrading this is the last month . All I'm asking is to upgrade to what I'm paying now that'd all. I pay R1300 a month and sadly I'm looking at canceling cos I can't upgrade

Good day

I have a complaint, i am now 6 years with cell c, so i have 3 contracts with cell c

Every 2 years i want to upgrade their is always a problem from their side, then my score is to low or something, every time i must do a upgrade something is the problem my upgrade date was for august. The 2 upgrades of my phones are through but the 3 th one they ignore me, i sent several emails no response, from their side, i also called in they will give the message, nothing is happening

I am really angry because of the poor service

They can call you every day if you owe them money but when they must do their job, no assistance

Hannelie van Vuuren