Cell C review: Router account - ref number [protected]

I took out a month to month router account with cell C. When Netflix became popular, I got myself uncapped data from Multichoice and also needed it for assistance with daughter's homework. When I went to Cell C, The Pavillion to cancel the month to month, I was told it had turned into a contract. They could not say when it started, why I never got a new router when the contract started cos the one I had, was falling apart after so many months...Without my knowledge, consent etc I had a router contract. After a whole lot of run around being sent from pillar to post, even complained here, there was no assistance. Instead, Cell C refused to upgrade my cellphone account [protected]) claiming I owe a cancellation fee on the router. After a lot of frustration and phone, text and email harassment by Cell C, I paid the amount of R1841.73 that CSS had been hounding me for as Cancellation fee. I sent through the PoP to the brooksluyt email address they provided, the communication demanding payment still continued...I have spoken to M Phakedi, 2x Supervisors, they all apologized and promised to update their records...Nothing. Now they are demanding I approve a debit order for this router account...this is negatively impacting my back account and my credit rating. It's one thing that they refuse to upgrade the cellphone account over this when it's all paid up, it's another for them to ruin my credit rating. This is not right! I demand that this is resolved asap!

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