Cell C
Reviews and Complaints

I cancelled my contract on 4th aug, my airtime was uploaded on the 15th as usual and money taken from my acc at the end of month.The end of sept another payment was taken from my acc but I wasn't given any airtime.I have spent hours on the phone and in their shops, I've sent numerous emails to no avail, yes they have admitted they should have either given me my airtime in sept or not taken a payment, but, still refuse to do anything about it.This as far as I'm concerned is theft pure and simple, I wouldn't think I'm the only one of their customers this has happened to, imagine how much money they are making from this scam it must amount to millions!I wont give up though if only for the poor customers who don't have the time to spend on the phone etc., fortunately, being retired, I do.I suppose they just think eventually you'll go away.Shame on you cellc for stealing from people, we have to work hard for our money.

I complained to Cell C red carpet, regarding a stolen phone claim that was rejected for unfounded reasons. This could not be resolved and as such I did not want the false benifet of cover any longer
It is now 22 days from my first complaint and 12 days from my second follow up complaint.
I have still not received any confirmation, feedback, or resolve on the matter.
What is worse is that I specifically gave instruction, on both occasions, not to debit my account for any C-cover, phone cover or warranty.
I do not want the service of C-cover on my line at all, as it is a worthless scam that is costing R37.19 with no benefit whatsoever.
I do not want the phone cover(R25) or phone warranty(R25) on my second line, as this is the phone that was stolen, black listed and for which the claim was rejected.
 They do not grasp that they cannot charge me for a phone that I do not have any more and which they will not replace.

This instruction was made with ample lead time before my account was issued, and should have been rectified as such.
Calling the Red carpet service only entails holding for hours and then being disconnected.
Cell C claims they are changing - if that is for the worst, there is a lot of evidence to proof this fact.
Luckily I only have another 5 months to suffer.

I refer to my previous compliants on hello peter website and confirm that I still have had no positiive response.

Supplier cell c industry telecommunications
Branch/area head office country south africa
Time / date 08:44 thu 18 nov person responsible mmakena
Customer erinethan view all reports by user 01
Problem feedback / response
Headline 1 month later & no resp on 2x deductions
The incident
Thu 28 oct

Hi my name is reshma haripersadh and I called in and repoted that both their collections dept polosa and cell c deducted monies from my account, cell c admitted that they were wrong and that they will refund me the amount that they mistakely deducted. They asked for me to e-mail my bank statement as proof so I did to [hidden web address] date no refund or response, I am totally disgusted. What kind of customer service is this?

My contact details are: [hidden email] and my telephone number is [protected].
Add a new cell c report find this report inappropriate?

Supplier response
Time: 13:00:56
Thu 18 nov 10

Hello erinethan,

On behalf of cell c, we extend our sincere apologies for the sub-standard service that you may have initially received.

Kindly note that I have escalated the matter to our legal team for further assistance. Please be advised that I will revert back to you with feedback once received.

Regards,
Crystal
[protected]@cellc.Co. Za

Customer's feedback
Time: 08:24
Tue 23 nov 10 indifferent: crystal called me on the same day and said that she will let me have an answer before the close of business on the 18th november 2010. I am still awaiting for the call or a response via e-mail. Thanks

Cell c fraud

they sell a service that doesnt work the way they say it would!

take your money

dont get back with any feed back on thier broken service

Dnt re emburse your money

lets your banking details lay around in the CELL C Sales shop so that others can steal.

Let you wastd R250.00 on cell phone calls to them & sales department allong with Head Office

Then when you get through you meet People that represent Cell c such as Zinsie a Sales Consultant & Vusi a Supervisor from MidRand who was no help after hearing my story claim that he dnt know me but an Hour earliar after spendin nearly an Hour on the phone with them.

My Cell c Supersonic Internet surfing Dongle 24gb Databundle R1499 Huawei E1752 was purschased on the 10/11/2010 6 days later i returned it cos it had bad recieption in my Area i stayed in i then returned it to the store where i was told my refund would be in my banking account the very next day from the Sales Manager ERIC from the Picbell Cell c branch in Cape Town.He also plasterd alot of lies apon lies just to clear him self where clerly Cell C does not EXCESICE THE PRIVACY ACT. i was told to forward my banking details via an sms to him on the stores cell phone i then did this 5mins later after call, i then did that only to find out that Mr Eric the manager left the store & no sms came through .I then phone again 5mins later the phone rings the store cell rejects my number (a voice on the call stating that the number does not exist)

`Funny`

I JUST SPOKE OT THE sALES PERSONS ON THAT NUMBER

i then repeated this a cuplor times Obveriously rejected all 7times i then dailed again from my cell i then hid my caller id it went through they pic up they heard its me they put the phone down in my face again.PHONED AGAIN asking them if they got my text they said no this after me sending 2 repeats getting no where.Cell c Sales Agents let my Banking Details lay in the Stores cell phone for a full Hour then after that they sms me stating that they recieved it.

?

Who else GOT MY BANK DETAILS IN THAT STORE.

THEIR service sucks...Cell C policy clearly states that no Sales Consultant nor Agent are allowed to have my banking details.But it was told to me by the Store Manager from the Picbell Store in Cape Town that my details will be safe...

Well Clearly it wasnt...!

Sad :-(

Im letting the world know about this becuase clearly dont care about their customers privacy.

ETV

-THE ARGUS

-THE VOICE

-THE BURGER

-THE SUN

-SABC 123

-THE PLAINSMAN

_& SPEAKOUT on SABC

plus 3DEGREE

CELL C BEING A NATIONAL COMPANY I WILL NATIONALY EMBARAS U

Every1 needs to know what Cell C got to offer & how bad their customer service are...

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I am very disappointed in the way Cell C has handled me. My phone was stolen last year November. I contacted Cell C to advice them that I need to cancel my contract. I spoke to Nomathlube at Cell C. She said that I can not cancel the contract as I still need to pay the subscription fees until the 24 months is up.

It is now seven months since my contract expired and Cell C is still deducting subscription money off my account. I called Cell C today and queried why, I have spoken to Luchien and Robert and no one can help me they say it’s simply my problem and Cell C won’t refund my money. I have been transferred from pillar to post and eventually the phone got cut off – again!

Plus, I have advised Cell C that my phone has been stolen and for two months after, they still deducted money off my account for usage? My phone is stolen and my Sim is not working, how the hell am I using airtime? I have notified Cell C then and my money has been returned bur now Cell C is taking more of my money from my bank and refuse to refund me.

In August 2009, I made a double payment to Cell C in error. On 28.09.2009 I contacted 14302 to check my balance, was informed that the current unbilled call charges were R1140.87. Contacted Cell C customer care and spoke to Kevesh, who informed me that Cell C owed me money R25.40, when I queried the amount of R1140.87 he told me that he could not see anything on his system as the account had been 'closed' because of the double payment. On 16.10.2009, dialled 14302 again because, once again I had not received any account from Cell C, only to find out my balance is now R 1 486.58. Contacted customer care again, this time spoke to Pranalen(Kevesh was busy) who told me he could not assist with my query as it was an account query and it would have to be dealt with my credit control, however in order for them to assist, I would need to supply them with 3 month's bank staements... . Why do they have a customer care centre if the staff are not qualified to handle the complaints?

My phone was stolen, I reported it to cell c, gave them a case number and sent this to them on Monday I called in for feedback the next day and they informed me they could not read the form, . I re-sent the same form to them they can now read it but I still do not have any feedback from them, no call, no reply to my mail-nothing!.

I called in today yet again as I have done all week, I spoke to a katlego Kagiso who asked me for my banking details-I asked why he needed my banking details to verify me he hung up on me. I then spoke to Nwabisa Skepu I told her my whole story above and she said that because I sent my form yesterday I have to wait another 24-48 hours, when I told her I had sent the same form on Monday and that cell c was late she rudely replied 'If you say so'.

I hate dealing with cell c now, because none of their staff are properly trained, they are unprofessional and incompetent I have now been without a phone for 2weeks one of those weeks spent chasing my network provider for service-I pay my premium every month and yet cell c staff always treat me with nothing but disrespect-I want my claim resolved now with some sense of urgency and then I'm cancelling.

I had a SIM card registration failed error on my phone last week Wednesday (23rd September). On Thursday I went to the Cell C Shop and did a SIM swap (they said that the SIM card was 'broken' and it cost me R150), the Friday morning Lucky called me and said that the SIM card would be activated during that morning. Friday afternoon I called customer care again saying that the problem still persists, they then cancelled my contract and re-activated it again to see if it does not work. It is now Monday morning and the problem still persists. I went to the Cell C shop again and they called Customer Care. Apparently it is now a network error and I must wait between 24 and 48 hours. I got a reference number: 3636323 and the person's name is Luzanne. Please help me, I need my phone to be working.

I contracted with a Cell C direct store for 2 contracts(casual chat)subject to a free offer of a 32 inch Telefunken LCD TV. The phones are 2 entry level Nokia phones at a monthly subscription of R145 each. The long & the short of it is, the next day after connecting the TV, I noticed the screen was defective. I immediately informed the store of this defect & returned it the next day. Both the store manager & owner informed me that the TV was to be returned to their supplier who was to replace the TV with a new unit. They couldnt say how long this will take & after a week had gone by I was told that the supplier does not have stock. They undertook to inform me as soon as they had word. Almost a month has passed & Im still possession of the TV for which I'm expected to pay for. No attempts were made by the store of sourcing another set from another store & when I suggested this as an option the owner said it would place his store second to others. I dont see how thats my problem?I lodged with customer services, to date haven't had any response. I contracted for these contracts purely with the intention of having the use of the TV offered. I want this contract cancelled at no cost!

I had two contracts with Cell C, but ported one of them to Vodacom around 6 weeks ago. My most recent invoice from Cell C still shows the ported number, with zero call charges, but an R18.86 itemised billing charge. The call centre can't even find the contract on their system, because it no longer exists.

I was transferred to the billing accounts department but was on hold for ages. I certainly am not going to pay for the call while I am on hold so that you can fix your mistake. Please get somebody to phone me to sort this out, I require a new invoice please.

I am using the AG Bomshell phone that was supplied by Bayport in JHB. I can not access internet and cannot send mms and it says i have to subscribe for GPRS and no body can help me. It is not the good phone at all. I have phoned bayport and people spoken to do not know their products. For that matter i have stopped paying for this phone and now i am having a bad record cos i am not paying anymore. Other person told me that he will send people to collect it so it can be fixed, but that was never done. I have also gone to cellphone shops, but cell c and vodacom do not have the settings of this phone. It is a bad phone and Bayport cellular do not care about their customers.

After Cell C offered a contract and I accepted, I recieved my delivery. I gave all the documents that was requested and signed all I was asked to. Now after almost 3 weeks I still do not have a registered sim. I registered online and was told it would be activated in 24 hours, 2 days laters I phoned in and was again told 24 hours. I have now spoken to at least 12 different people and been into a Cell C branch, I still have an unregistered sim. I have been told that the contract is with Cell C Connect but when I phone Cell C Connect I am told I do not have a contract with them. When speaking to a supervisor I am told to phone some one else. After phoning the following numbers I still have had no responce nor has my issue been dealt with or rectified; [protected] 084145 [protected] [protected] 140. As far as I am concerned Cell C are not only totaly incompetent but do not care for customers once they have our money.

Cell C cancelled my contract and they collect the phone and sim from me because of retrenchment. On the 28th of August, they took a double debit order of R688.28 from my account. First I want to know why a double debit order and secondly how can they take it, if the contract is cancelled?!

I do not have a income and my husband paid some money into my bank account to buy food for the house. As I needed the money, it was all gone, because Cell C took everything. I am not happy about this and I want my R1376.56 back!

I could not buy food for the house and it was our last money! Really I am satisfy about this and because of Cell C, I can not feed my family this month!

I have cancelled this contract in around 2006 due to poor service and Cell C that did not met their part of the contract due to poor service and over billing. Beginning of this year 2010 I received a call from VVM Attotneys to pay an account of R23000. I have requested a full break down of this account. Because the amount I am charged with is ridiculous R23000.00 for cancelling of this contract. In the first place on cancelling of this contract I was not told that I am going to pay this amount. My Legal team has also tried calling VVM Attorneys and emailed them to sort this matter out but with no luck. Their contact numbers don’t work at all they don’t reply back on their emails or faxes. But you get screwed up to pay.This is going on for 6 months.

I advised Cell C on the 11.08.09 that my banking details were changing and received a email response from Gerald S Mathebula on the 18.09.09 as confirmation that the details had in fact been changed. The account was changed from a savings to a chq account. I also called Cust Serv twice after that just to confirm as I have had quite a few occations where instructions were given and not followed through.

Surprise, surprise, I receive 3 sms's from Cell C this morning @ 05:30 saying that my account is in arrears and my services will be suspended in 2 days! This is unacceptable - not only is my bank going to charge me for the insufficient funds in my savings acc (R66.00) but this could also affect my future credit rating with my bank (Nedbank). By the way, there is more than enough monies in the CHQ account that I had asked them to debit. I want this matter rectified IMMEDIATELY and a letter from Cell C stating that they were in the wrong by debitting the incorrect acc. Also, I want to have them arrange to take the instalment from the CORRECT acc today.

I will definately not be renewing my contract with Cell C when it expires in Dec.

I logged a complaint on 02july and again on 09july and up to today, no help, assistance or even a phone call update on my complaint. Does it really take this long to get a call recording, my word is clearly not good enough, the system log is clearly not good enough but the call cannot be traced, so i just have to continue to pay for a contract that i dont have. I cant cancel our three contracts without paying a fee, but i am not gonna renew our contracts when they reach their 24mths. Mine is up for renewal real soon.

For the past 3 years I have been paying my cell phone account r100.00 per month, in this last year my phone has been barred 23 times - the reason is they are using a new system and my payment must now be made on the 20th of every month at the bank -

First of all I have no time to go to the bank
Second of all, why the change, I have been making payments for the last 3 years through an eft

I got an email from the tell the trevor service centre - saying that it has now changed to the 25th of every month and still to datye my phone has not been switch on -

All my airtime has been forfeited

I am really not impressed at all

Dear Goons, Ventriloquist dummies and anything else that calls itself a customer service agent at CELL C,

I am writing this complaint not in the hope that anything will actually be done, but so that I have some detail to base next week’s complaint letter on and also to have an email to send around the internet to Friends and Family who may be wondering why I am no longer contactable. Maybe this note finds its way into the right hands at places like 702 and ICASA.

So here is my sorry story.

Sometime last Month, I was called by a sales agent, offering me an upgrade. We discussed what packages were available to me. I stated that one of my requirements was a GPS. We settled on a Samsung STAR. I also requested 2 more things from the agent: I must be given 24 hours notice of delivery and I would confirm a delivery address and also I needed a new SIM card to be included in the package.
All fine so far.

So a few days later, I get a call from home that my CELL PHONE is being delivered and they need my ID number. This was not expected but I could live with it.
I opened the package when I got home. NO SIM CARD was not included – second instruction not followed.

I then phoned Cell C to notify them that I still needed a SIM card. It arrived 2 days later.

I installed the SIM card and it did not connect. I phoned Cell C to get it activated. I waited the required time and when I turned on the phone- No connection.

I phoned Cell C and after holding on for a while, all the time being reminded how valuable my time was, not to mention how much I was paying to Vodacom for the privilege of waiting for CELL C to respond, was told I would now get a new number and a SIM swop had to be done by a very unhelpful agent and I should now call 140 to get this done.
I called 140 but now required my new 10 digit phone number, and because I was getting a new number, could not respond the their mindless requests to enter a number I did not have before I could talk to another faceless and helpless Cell C goon.

I called 145 later and was told they could do a SIM swap and it would take 5 more hours. I tried in 5 hours time – No connection. I thought maybe my phone was damaged, so I put in a VODACOM SIM card – Connected, no problem. I tried the following morning with the Cell C SIM card – no connection!

I then Called Cell C – by now it is Saturday Morning. By now I am more the grumpy: I have had to answer the same THREE security questions - one more time, hang-on for many minutes, explain my problem to a different goon. The only exciting thing is the suspense - waiting for a different story or being given a different task to perform or being told to dial another Cell C number.
THIS TIME, I was told that the wrong SIM card had been delivered for this model of phone and I would have to call back on Monday morning to order a new one. It was the weekend and they can’t help! How insane of me to even consider they could do anything about this.

By this point, I had spoken to at least 6 agents in the week and was no closer to getting a CONNECTION on the Cell C network. And I should call CELL C one more time! I have nothing better to do than find out from their IVR how valuable my time is.

On the Saturday Morning Call, I took a chance and mentioned to the Agent that the phone that was delivered did not have a GPS! What was I thinking …
I was told by the agent that I should not have opened the box. Yeah Right! Maybe at Cell C they train them to use a device without opening the box! They are definitely not trained for anything customer facing.
How could I be so stupid to open the box … to get the phone? Maybe? … and maybe I was looking for the missing SIM card.

I then decided on a new approach – Write an email. That way, there can be no confusion and no need to explain to another of the Ventriloquist dummies the issues –there were still TWO and nearly 2 weeks have passed.

On 26 May, I got a new SIM card. To my extreme surprise, the SIM card worked – for 2 hours. And has not worked since. It is 17 June. It is still showing unregistered SIM.

In the meantime: I started making some progress(?) on the phone model without a GPS: Sipho, a CELL C customer agent, called me and I explained the issue again regarding the GPS functionality that was promised to me. He said he would investigate and get back to me. I had to send another email a few days later to remind someone I was waiting for a response.
I did get a call eventually saying the listened to the recording and my story around the GPS phone is correct. They were telling the wrong person! I knew that…

I have been called a couple of time, asked to read out some insanely long number on the SIM card so they can check something. Each day, in hope, I switch on the phone to see if the poor dumb device can find someone to talk to, but tomorrow is another day in the Telco industry, and I have only been a customer for 3 years – minus the last month of course!

So this is the 5th email is have sent. I have no answers to the two issues.

This is how it will end.
In a week’s time, I will get a bill from CELL C for a month’s contract charge. Possible a charge for 2 SIM cards, neither of which work and then they will say the phone they supplied is NOW old and they cannot take it back. I have carried this phone to work every day for a month hoping that some alien will call and tell me to perform some task and the device will miraculously attach to the network and I can make a call.

That’s some fairy tale!

Is there anybody out there?
Let me explain in 1 simple sentence because I doubt whether there is anyone at CELL C customer service that has an attention span that could read this whole note remember what this issue is about: I NEED A PHONE WITH A GPS THAT CAN CONNECT TO THE CELL C NETWORK> that’s all.

Keith.

bad management at cell c highveld mall Witbank (highveld Mall). cell c employed a young lady (20) as a manager to run the cell c store in witbank! but she is not fit for the position she is in! she is never at work when a client needs to see her, nor she is at home or it is her day off! she is going to be the down fall for that store! i think it is it is unfair to leave her staff members alone in store to do her job for her and run the shop! as manager she must be in store by all time to help when help is needed and to be there to suport her staff members but insted she is never in when we need her and the times she is in store she desides to go home early! emails was send to cell c head office and the so called manager is stil not doing her job so i think you sould give her the boot and get a REAL manager that is willing to do the job! in fed up with the bad management of cell c in witbank

I renewed my 125 control contract in Desember. They made a mistake and put me on casual chat. The phone is for my mom who never really uses it as she can make free calls from work. An amount of R389 was deducted and i contacted them in Jan. Since then i have struggled to get the correct contract and now i receive sms that R255 will also be deducted on the 15th, so that brings the total to R650 in two weeks. I will never take out any contract with them again and will spread the word about there poor service and taking money from people as they can not rectify the problem. I also have a contract with Vodacom now for 10 years and not once i had a problem. Cell C is pathetic