Supersonic
Reviews and Complaints

Support is literally non existent. I have been trying to reach them for a week. They have the worst Whatsapp bot in the world and when you finally reach a person, nothing gets done.

Before you sign up for any Supersonic services, do yourself a favor and quickly read a few reviews. There is a reason they have a 1 star rating on most platforms.

Supersonic has an average of 1.2 star out of more than 6000 reviews on HelloPeter.

There are a lot of better ISP’s out there, you deserve better…

In 2020 we decided to take out a Supersonic plan however we cancelled it and informed Supersonic. Since then every now and again my bank account is debited via debit order with unusual amounts. We received no service as we cancelled almost immediately and Supersonic has fetched their router. Each time I contact them when I find my bank account debited I either get told that they are looking into it or the issue is resolved or they have a problem and then without any communication 3years later my bank again gets debited. I am fed up

No internet service on Sunday, 14 May. Put in call to service center on Sunday. On Monday put in several calls to service center and contacted service center via whatsapp. Service Center tried to help with no successful internet connection. Escalated the issue to supervisor, but issue was not solved at all. Engineer contacted us on Monday night, but he only works afternoon and nights. Since Tuesday (Tuesday, Wednesday and Thursday) every afternoon late we receive calls from engineer requesting us to reconnect and test - it is Friday, 19 May still no internet. Paying now for service I do not receive! Supersonic indicating issue is with Evotel. I also phoned Evotel on Monday, 15 May, Evotel indicating the issue is with Supersonic.

Several re-configurations were done - no positive outcome, we still do not have any internet service. Between Evotel and Supersonic they cannot sort out the issue.

Discover my Fiber is out Monday morning the 1 May around 10am. I tried contacting the call Centre but after 35 min hold I asked for call back. I loged a request as well after ending call for a call back, no joy. Then I started with the WhatsApp bot, after messaging they say someone wil chat to me shortly. After waiting two hours I tried again, even tried to log incident with OpenServe but is not allowed, only ISP can

Message they know there is some issues on Openserve customers and they working on it.
9:45 pm finally get some one on WhatsApp sadly gives me standard messages and can’t provide reason or ETA Tuesday 10:15 got a call back saying Randburg is impacted, they found the problem and work in resolving. From 3pm I am trying again with full process and no response, I now give up 10:10pm
Did receive their invoice though 1 May

My internet is not connecting I called the customer care it was a nightmare to find an agent to assist it took me about two days to get an agent, the agent told me I joined another internet provider of which it was not true I never joined any internet provider and she said the problem is with open serve the open serve agent came all their lights on their router was normal and they advised me to call supersonic I’m struggling ever since with no internet still the service is very bad. Can someone help me get my services back.

I had a fibre package installed in February this year for the amount of R394 per month which I am still using, what worries me 2 months later I created a online account on their site and was amazed at an amount showing R2400 outstanding, I called the call centre and explained a lady told me not to worry as this is a error as I'm a vuma tell client using the supersonic service, I checked again 2 months alter the amount was now more, I called a million times asking for a letter stating it is indeed a error I'm still awaiting this letter and the amount is now over R7000 I am paying the R394 per month though, I'm just scared if I need to cancel they will tell me to pay this amount that I don't know what it's for before I can cancel, this is tiring and seems cannot be resolved no matter how much I tried.

I requested cancellation of the service and I was advised that I cannot cancel before 6 months and if I do I will be charged a cancellation fee of R600 along with a fee of R250 for the courier to collect the device from my home, this a month to month subscription and why should I pay fees if I am not happy with your product and I found something that works better for me. Clearly this is a rip off and I am very unhappy. The agent advised me that I have 7 days in which to test the product and if I am not happy I can return it but its only been 10 days and I was advised that I am liable for the R600 + R250 fee because its been 10 days. RIP OFF

In March I asked them for connection to their internet. You said that it will take from 7 to 10 days. It is now JUNE. nothing happened. I phoned every week. At last you delivered a rooter, about 6 weeks ago. That's all. This morning an agent told me that I must just wait, someone will contact me. Will you please look into the problem. Veronica Claassen ID [protected]

My game big barn world is what I play I entered yesterday went into the supersonic ad in big barn world seen an ad ...for credits its what big barn world uses but you purchase it with money ...only big barn uses this form of credits in games ...the offer was to ...enter download the app IQ option which I did as it said installed and option to open ...as well as making a $10 deposit and also running an investment so I did in exchange I would get credits for my game as well...I had to pause a second as my card processing delayed but after went through...

I supplied proof of transaction ...I supplied the deposit proof ...screenshot of the btc investment call or put, which I know nothing of but tried ...as I would have just bought the credits directly from bbw via PayPal ...they replied I must follow instructions carefully, and they rejected it saying they can't prove i did with all the proof i could put together as a normal human being 😩even saying i completed it in some other advertisers wall ...when how could I? when only credits is used in big barn world ..you can't redeem it into another game...I'm sick of these daylight thieves whatever they get paid to promote for they only give a percentage of what they offered yet they paid for all promotions simply they charging less getting clients and robbing the customers that fulfill their job tasks ...pocketing more ...its almost like offering or selling something that they only give a few out yet made many buy nothing...Thieves you are Super Sonic...!
I will upload proof shots when I'm calmer ...thieves