Cell C
Reviews and Complaints

ood day

I trust you are well

Please assist, Cellc failed to debit my account on 28/02 and advised me to make payment via eft ……payment was made on the 03/03 however Cellc failed to allocate my payment to date.I called in numerous of times with no assistance I even emailed different departments, I also went to Cellc chatsworth store and that was the time they gave me reference number that is [protected] however when I called to agent has given me a reference number all that was stated too me to email them proof of payment and the case will be worked with in 24 to 48hrs however nothing was done every two days being calling same information was given and had to sent proof of payment yesterday I walked in to another cell c store to inquire the states of my case the agent than called billing and they still working on the case it’s a month now my sim card is now block and they claiming I’m in areas however my biggest concern is not it’s the 31 of march and my my next payment is due and I only put the R1200 that I owe for this month however when I was in store it stated I owe R2189 meaning they charging me for the a month that they hadn’t allocated this is causing me stress and I can’t afford too pay for something that’s not my fault they sent me the reference number to pay and I done as followed on the 28 February they were supposed too debt the money on my account however they failed to do so when I called them they stated they had taken it however they hadn’t called them back at was stated they can’t debit twice I should eft the money a month later they can’t find the money my bank states they have the money I’ve being running in circles as we speak I’m on the line with cell c and have been put on mute for almost 45mins

I am unable to source an ITC Number and the agents are unwilling to escalate my complaint. I purchased an Apple Ipad during 2013 and obtained a 2 Gig Cell C SIM Card until the 14th December 2022. Thereafter I used the 10 Gig Cell C WiFi until 2021. The Ipad was since stolen and registered on the Cell C network on the 3rd February 2023 by whoever stole the device. Cell C appears to be unable to escalate or resolve the matter and or provide any satisfactory service in this regard.

I require an ITC number and blacklisting of the device urgently

My Cell C contract ended August 2022 and my account was settled in full. To this day (28 March 2023) I have not received a paid up letter from Cell C, and this includes follow up calls to Cell C daily and two different case numbers logged. This affects my credit score as it still reflects as open and active on my credit profile. Cell C provides disgusting service delivery

I am on a data contract with ceLL c. I did not receive a new simcard for the data contract however my prepaid number continued to receive and use data.

For some time I have not been able to use the data for reasons I do not know. I assume that the problem could be with the sim card as I currently can view the balance.

I currently have 61 440. mb and 20 480.00mb data and the sad part is; I'm currently unble to use the data. A debit order of R262.09 runs from my account each month however, I do not receive value for my money as my sim card cannot use data allocated.

I logged calls with Cell C for more than 6 times to report this matter however I received no positive outcomes from the network. I have been apologised to and at some point my call was dropped as I wanted to talk to the supervisor.

I'm of the opinion that the officials at Cell C are pressured to push the statistics at the expense of customers and to apologise to clients in order to close a call.

Cell C has no regard for me as a customer, as a failure by Deliveries Unit is not a concern of their Customer Services.

The last time I called I was informed that I need to buy a sim card and do a simswap. Im conflicted as I cannot buy the sim card as I was never informed about that when tooking the contract. The last response I received from them last tame was as follows — A new Sim card could not be delivered upon the activation of your data contract because you opted to use your existing number and sim card.

Please purchase a new Cell C unregistered Sim card from a Cell C store alternatively you may purchase it from your nearest retail store.

^MN — As a customer I feel that sad and angered as I was never informed about simswap when taking the contract.

I took out an data contract on the 5th of February 2023 for a Packard bell i7 laptop originally but had to change the laptop due to stock not being available, so I changed the laptop to a Huawei mate D14.

Delivery hasn't happened since me as the customer has to do follow-up with cellc as to where or when the delivery will happen.

Its already the 17th of March 2023 and i have not received anything relating to a laptop or data sim from Cell C but I'm expecting to pay for a service i don't have or took ownership off.

Im not being compensated from the call centre side as the communication from Cellc to its customers doesnt exist.

To top it off I'm sitting with a waybill CELLC13146440 that was last updated on the 15th of March 2023 stating its with the delivery drivers from Courier IT.

I would like to state that I have a paid Up letter from the Nimble group for an account I had with Cell C. I have contacted Cell C numerous times to no effect to update paid Up information to credit providers it adversely affecting my score. 40 days have lapsed since I've settled the account owed to Cell C. Call center agents for Cell C say they do not have a record of any such accounts. So they cannot assist me.

Cell c is most far the worst company ever I’ve been calling for weeks they never credited the money from my account when I call they refuse too debt the money and stated that i should eft the money and sent proof of payment yet I did so when I called they say they haven’t received it this is putting me more in debt I’m tired your agents don’t know how to do they job I’ve been trying out yourl since 2013 I just want my contracts too and expire soo I can leave

Hi All.

Hope this email finds you well.

I need help with providing me with a paid up letter, the account was paid up at the beginning of 2019. However I have had multiple calls stating that I owe +R7000 and I have been requesting for am investigating and assistance to have this matter resolved and none of the agents I have spoken to assisted me thus far. Please can you go back and check on my account and the payments that were made and the balance that was owed at the time. I am disputing owing anything as I have requested a paid up letter from cellc multiple times. All the details required are below. Kindly get back to me with a response as soon as possible as every call I get states that I owe more money which I cannot afford.

Please note that I have called the customer service department multiple times and nobody has been of any assistance.

Current cell number - [protected]

Email address - [protected]@gmail.com

I have also emailed you guys Today in hope of a speedy resolution

I have done a upgrade on the 6th of February 2023. Which the Samsung z flip 4 was on promotion with a add on phone. My application was successful, we waited a two week period as discussed with the consultant the waiting period time. After the long wait I still received no feed back. So I got in contact with customer service regarding my application they then proceed to say it's about the color and put me through the upgrade department again to change the color cause the color requested was no longer available. When transferred I asked if the add on was still going to be available since I had no feed back from cell c and it's a new month with a new booklet, the consultant then proceed to say unfortunately it can't be done. Because that promotion was for last month, yet no one contacted me regarding this and I have been a cell c customer for over 15years. I didn't want any hassle so we proceed with new upgrade contract because of the color change with no add on. This all was done on the 22nd of February 2023. I waited again for feed back but there was none given about the device I requested. So I decided to call again to confirm again an issue with color and no stock. I have been waiting over a month for this device and no delivery or feed back whatsoever this is the longest I have ever had to wait for a device to be delivered to me very disappointed with cell c.

Kind regards

Alimmah Pillay

My email address is [protected]@gmail.com

Good day i have send numorous e mails to customer sevice , the only responce was today that say contac 135 , acording cell c cusomer service i cant up grade because my account is not paid , i mtry to sort this out since last year okt 2022 then they ask proof of payments where i did sen it in pdf file to accounts department where i was informed from a customer agent that my account are paid with a surplus of over R4000 zar rand , with all my emails all responce is that i must rate there service they gave me email adresses when i send my querie it just came back as undeliverd or the message say that they will came back in 24 to 48 hours but no responce or any form of back feed , when i phone customer care140 when i tried to explain to the agent the answer is phone 135 and then they again told me contact accounts dep or contact up grades where they again told me contact customer sevice it is is becaming of front and back im a customer for 23 yrs with cell c , i think this is a bad complaint against cell c by not resolve my querie

Amount of R97 handed over. Account was closed with Cell C in Feb 2021 and was paid in full before i ported my number.

Account was cancelled at Cell C Greenstone. February 2021.

I have been in store and phoned the call center. I have no account owing with Cell C.

Please contact me urgently as I am not receiving any assistance through the normal channels.

CP Fluke

[protected]

I was using Huawei P30 and I had it Insured with CEL c,on the 4th of October 2022 I had an early Upgrade. I Upgraded to Huawei 9se light ,They we running a promotion of 2 devices basically buy one and get one free,They had a blue and black phone so I requested a black phone and I gave the blue phone to my Son. Since I had insurance I asked the consultant that was assisting me to insure the new phone or update my insurance,insure the black phone since both my sim cards were going inside that phone.She agreed to that and said that she is doing it on the system.On the 26th of February I lost my phone while shopping,It was month end and the mall was very busy,i realised that my phone was missing when I got to parking ,went back to the stores I couldn't find my phone and by that time it was switched off.I reported my phone lost immediately,black listed the phone and both SIM cards,went to submit the claim forms at CEL C woodlands.I was told that the lady that sòld me the phone is no longer working there however they did their best to assist.To my surprise I was told that my new 9se device wasn't insured ,my son's phone is insured,i wasn't getting anywhere with the consultants,i went to CEL C Menlyn then I was told that non of phones Insured only my old P30 is insured and I i gave it away.

Good day, I had a new contract signed on 21-01-2023 with Cell C at Kolonnade, Pretoria, requesting insurance on the phones and reitterated twice. as per previous phones, without adherance to my request. The lady doing the contract, however, did not adheere to my request as I found today.

I was robbed from my phone in Pretoria CBD, this afternoon 6/2 2023 at about 12:30.

I rushed to Kolonnade to have the device black listed just to fine that the phone is not insured.

On the day as well as a number of days after the contract was signed, Me and my spouse had numerous issues with the Samsung Galaxi A33 5G phones, which we went back to Cell C in the Mall for assistance. The personnel could however, not completely assist, therefore I did visit Samsung's outlet in the Mall where they assisted gladly and proptly.

I hereby lodge a complaint about the quality of some consultants at the said Cell C outlet and wish you to consider the insurance and subsequent loss of the hand set.

Regards, Hans Steyn.

Retired non-pensioner

Good morning

I paid an arrears account in July 2021 up to date. the same number was migrated to a new contract, which I am still using up to date.

In September 2022, I received a letter of demand from CSS solutions, on behalf of Cell C for the amount of R 10,700.00

I paid the amount owing in 2021 to the amount of R 11,700.00

After many requests I was informed that this amount is for a cancellation fee.

My contract was never cancelled and was migrated to a new contract on the same number, still under my name.

Any and all requests to assist to solve this matter has been ignored and new demands have just been sent again and again.

I am seriously dissapointed with Cell-C and the poor service received

I called Cell C to pay outstanding amount and paid up letter for a contract I had with them. They promised to send me the letter within 2 days. The time has passed and there's nothing. I urgently need it and I had mentioned it to the consultants. I feel like I am not getting any satisfactory help from Cell c. I don't understand why a paid up letter would take so long as well.

In September 2022 I email Cel C and told them not to deduct debitorder from my bank I lost my job and draw UIF only by it was on different dates so my debitorder cant go off on the 25 of every month.I paid in cash in Cell C bankaccount a Nedbank accoount.U have 2 Cell C accounts and made one payment for both with the account numbers as refference and every time email my proof to them.But every month still Cell C add the R70 penalty fee for debitorder onto my accounts and some monyhs x3 times so now my accounts stay in arrears and my one account was suspended and the other one will be soon.I could not upgrade in November as of this and still there is no end to this and the shop assistant that I had to go to in Pe as there is no CellC in Jeffreysbay where I stay or nearby can now for almost 2 weeks not sort out the account and tell me that not she or the manager can and I have to do so myself.I am very unhappy with Cell C and am a client for long now.I would not recomment any one to go to Cell C very bad service and exsperience.My credit score reflect as a bad payer now and Im debt free.

I had a contract nr which I ported from mtn. I missed a few payments cell c suspended my account. I than paid up thr full contact amount now I can't have my nr back on a prepaid basis. I also applied for a new contract last week on 21 Feb 23 petunia who helped me when I called 084135 told me she will get back to me as she needs to check something with thr credit department. Till now no reed back from her

I am really dissatisfied with the cellc network lately.Besides having loadshedding i completely understand why it would be slow. But even when its not loadshedding my network is completely bad. It costs me alot of money and I cant afford to lose any more money.Ive been with cellc for 10years now. And going in for another 2 years. And now im stuck with cellc... Please do something

I applied for contract with cell I was handed over in 2020 and I was not made aware of this I continued Making direct payments into my cell c account after they told me the funds do not appear I contacted cell c were they made me aware of my hand over I pay through the lawyers my account were settled but the extra R540 was never refunded to me I spend the entire 2021 calling and emailing cell c I never received help I now have cell c in my bureau showing that is still active. I work weekdays from 8am till 6pm so this whole contacting me via phone call do not work for me ..please help me with refund and updating bureau that I paid and closed that account

I am so dissatisfied with the daily harassment of Cell C.
I am getting daily phone calls from Cell C about outstanding money on my Cell C account.
My contract is coming to an end on the 9 March 2023..
I have received phone calls from Cell C since May 2021.
I had a Cell C data contract that I paid monthly prior to this contract which was R158.
In 2021 I upgraded my contract in the upgrade period to the current contract.
I have paid my account monthly and on 2 occasion made late payment and sent through the proof of payment.

I have spoken to a Team leader in November/ Dec 2021, and he has escalated this, and I just don’t get the feedback. The daily phone calls continue, and I then went to CELL C Cavendish store where the store Manager escalated it and still waiting for an answer. The Store Manager picked up an error on CELL C side with the contract numbers and sent this through the dept that deals with this. Almost a year later and still waiting on response. I had a credit of R92 on my account and was supposed to be reimbursed but that also never happened. The monetary amount that I owe as per CELL C changes daily and everyone says they are escalating this issue and still no feedback.

I have been with CELL C for more that 10 years and have paid my account monthly on the 23 of the month and even then, my account was blocked twice. This is my dilemma with CELL C. Due to this pathetic service and daily harassment from Cell C to a member that pays her account monthly I have no other option but to end this contract and move to prepaid. I made the phone call to cancel this contract on the 9 February 2023 and hope my request will be honoured and that this issue with the outstanding money is resolved and I get the formal communication