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CB Telecommunications Cell C Unauthorized charge
Cell C

Cell C review: Unauthorized charge

W
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8:40 am EST
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Hi i am Warren Ackerman I am a client of Cell C for almost 15years now but as of late since December they have been charging my account on numerous occasions without my concent and I end up paying more bank charges because of their unauthorized billings. I have tried to explain to their billing department (they call it BACK OFFICE) but they say I am to blame for all those charges of which I disagree. So I need help in challenging them on those extra charges.

Claimed loss: I have paid extra banking charges of R735 because of these unauthorized charges

Desired outcome: I just want them to refund me my banking fees and to sort out the account so that things can go back to normal.

Confidential Information Hidden: This section contains confidential information visible to verified Cell C representatives only. If you are affiliated with Cell C, please claim your business to access these details.

Cell C response
Feb 22, 2025 2:02 am EST
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Warren Ackerman,

Thank you for reaching out to us and for being a loyal Cell C client for nearly 15 years. We sincerely apologize for the inconvenience and frustration caused by the unauthorized charges on your account and the resulting accumulated bank charges. This is not the experience we want for our valued customers, and we deeply regret the trouble this has caused you.

We have escalated your billing query to our support team for a thorough review and a detailed breakdown of your account. Our team will investigate the matter and ensure that all charges are properly accounted for. We will also keep you updated throughout the process to ensure transparency and resolution.

Your satisfaction is important to us, and we are committed to resolving this matter as quickly as possible.

Thank you for your patience and understanding as we work to resolve this issue.

Kind regards,
Cell C | GM
Update by Warren Ackerman
Feb 22, 2025 3:46 am EST

Good day

I really do appreciate the quick response but I would like to ask if it is possible to talk to someone in a senior post because the agents that i talk too just keep on escalating cases but the don't listen or properly understand what I say and I am always being referred to the BACK OFFICE who will look into my matters and after 2 days I get emails saying the case has been resolved without me having an opportunity to properly state my case.

Cell C response
Feb 22, 2025 8:48 am EST
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Warren Ackerman,

Our support team has confirmed that they successfully made contact with you and have escalated your query for further investigation. We will keep you updated on the progress of the investigation and ensure that you are fully informed every step of the way.

Please rest assured that your query is receiving the highest level of attention, and we are committed to resolving it to your satisfaction.

Thank you for your patience and understanding.

Kind regards,
Cell C | GM
Update by Warren Ackerman
Feb 22, 2025 9:14 am EST

Thank you Nelisiwe for the call and assistance and I truly appreciate that you took your time to listen and tried to understand my complaint. I am looking forward in hearing from you as discussed and I really appreciate your individual service that you've rendered to me.

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  1. Cell C Contacts

  2. Cell C phone numbers
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    6%
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    50%
    Confidence score
    Text Only
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  4. Cell C address
    The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
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  6. Maria
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    Apr 04, 2025
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Cell C Category
Cell C is ranked 197 among 346 companies in the Telecommunications category
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