Cell C
Reviews and Complaints

Good day

I hope someone can help!
I have 2 contracts with cell c and have been unemployed for 2 years. Even so, i make payments on my accounts though it is usually late. My lines get cut off or suspended until i make payment and send through the POP. Their accounts department does not update accounts regularly and automatically re-connect lines once payment is done. i have to still call through and be taken from pillar to post to get my lines re-connected. i have not had my phone working for the past 2 weeks and i have been calling for the past 3 days (084 135) and they all say "unfortunately they cant help). I have spoken to Brendon, Mathapelo, Wakuhle, Innocent, Xolani who told me it will take 24 hours for my lines to be reconnected, but to date they haven't been. I am trying to find work with my phone and I am frustrated because then i have no connection with the outside world.

PLEASE HELP!

Reference Number: [protected]

On the 23rd of September 2021 i made an eft transfer to pay my cellphone account. Then Cell C debited my bank account with the same amount. On the 1st October i phoned CellC to find out about getting my money refunded. The lady I spoke to Said she needed a proof of payment which i emailed through to customer service and proof of payment email adresses.

No feedback from anyone at Cell C. On the 6th of October i phoned CellC again just to be told nobody knew of the problem. The problem was then escalated and on monday the 8th someone from the escalation department phoned me back. They said i must send my proof of payment again as well as a bank statement showing the double paying which i sent. I told the lady i want a refund paid back to me into my ABSA account. Was told a refund takes 7 working days.

No feedback what so ever from anybody at CellC. Today is the 19th of October. I phone Cell C to get feedback on my refund. Was told that the lady from the previous week put in the system that i want a refund or credit. So was then informed that i have to wait another 7 days for a refund which i refuse to accept.

Everytime i phone cellc and want to speak to a supervisor or manager i get asked to leave a number so they can phone me back. I have had about 4 calls just today that nobody has returned. I cannot believe that everybody is busy at precisely the same time all the time.

Good day

Could you please reinstate my ability to make calls!

My account has been suspended, I don't know why because I have had sufficient funds in my account prior to my debit date. The glitch is not on my side, so I DON'T UNDERSTAND WHY I'M BEING PUNISHED FOR THE ERROR THAT'S NOT MY DOING!

This number is for my business and right now I'm losing clients because I'm unable to make calls!.

Good Day Cell C

Not sure where to actually start. Poor Customer service or the unethical practice that is happening at Cell C.

RE: Unethical Practice
On the 7th of October, (While i was away at the Vaal), i received a sms saying A SIM Swap (See attached), not sure if you know the reception at the Vaal is not the best. So I could not get through because of the reception, on top of that it kept saying only Emergency calls. On my way back to JHB from the Vaal on Monday the 11th I stopped in at Festival Mall to see what was going on. After spending a good 45 minutes with one of the shop assistant trying to help me, phoning the call center, telling me I have lost the number, which I have had for the past 10 to 12 year. Firstly they could not even find it. I had this number imported from Vodacom MANY years ago. Because I thought Cell C was a good service provided, only to be extremely disappointed with what has happened.

The shop assistant said that someone had done a SIM swap over the PHONE! Which I didn't even know was possible. How did the person even get my details? Because surely you have security questions which they need to answer? Then she goes on to say I won't be able to get my number back.

So i then ask what about the airtime i bought on that very same day, only minutes before the SMS regarding the SIM swap, she tells me no i will have to forfeit the money i have loaded.

As you can imagine this is not great customer service and extremely unethical.

RE: Customer Service - Festival Mall (Management)
The shop assistant then calls the manager to come out and after hearing my story, she says there is nothing she can do. So extremely rude, not sure who she thought she was speaking to. Then she goes on to saying it's under my EX wife's name. This is when it dawned on me, Cell C must be one of the worst service providers in S.A. and very hard up to hire staff like this. As my cell number has been on Pay as you go for the past coming December 2 years.

Then the shop manager goes on to say my ex wife owns this number, maybe she cancelled it. To which i replied, Firstly she does NOT own that number it is mine number. And Yes she phoned Cell C from Australia at 20h00 at night to ask for a SIM Swap, after i spoke to my daughter on the same number. Madness I tell you. Furthermore it was at that very same Cell C we met in December 2019 to cancel the contract and make it pay as you go. (Still have the SMS, see attached)

So what i would like from Cell C is the following:
Voice Recording of the person who has done the Sim Swap on my number
My number Back
My Airtime Back (See Attached)
A apology Letter from the Festival Store Manager
Please note after this SIM SWAP was done, there were several fraudulent transactions done on two of my bank accounts. Should Cell C be involved in any way whatsoever, I am prepared to take this matter further. Both my banks are presently investiaging the matter.

I do hope you take this email very seriously and I would suggest you make it a priority in getting this solved as soon as possible.

Renzo Bico
renzo.[protected]@gmail.com

After the account is paid its a hassle to get a paid up letter, after contacting your credit department several times they are unable to provide me with a paid up letter, I really dnt know what those guys are doing there but I believe non of them have any clue on what they must do. Every time I send them a mail I must start all over again its never the same person

Please send paid Up letter (lucrecialuci.[protected]@gmail.com)

Good day

Please note the fraudulent Cell C account still shows on my clear score record. Although no data is available it shows as "Active" on my report.

I have asked on a number of occasions for this to be resolved and still to date this account shows on my credit score.

Please make this a priority to resolve as I have been patient enough with this situation.

Regards
Karen

I am Azwinndini Maligana I have complained with cell c I apply contract phone last year December 2nd but I didn't receive any cellphone from cell c but cell c say I owe them. Am surprised because I didn't receive anything from cell c. So I called them wanting to fix this problem and they said I must send my ID and affidavit I did so but still cell c send me at credit bureau. So I would really appreciate your help because I can't pay for something I never received

I have bought Flexi data for R199 usin Cell C app, cell C deducted R199 from my Bank Account but did not credit my Sim Card Number [protected] with 100GB Flexi data as promised .

I called the customer care number 084135 and response was I must give their back office 24hrs to resolve the matter. I called again after 24 hrs and I was intimidated and told it is not CellC' s problem but my Bank's and yet my Bank honoured their debit request with the payment. Was my monthly business of buying R389 data for the past 5 months not enough for cell c to defraud me like this.

All I am asking for is to credit me with the data I bought or give me my money back please

Good day, i have made an payment of R6528.00 on the 1 October 2021.
My line has been suspended twice during the past 5 days. I sent my proof of payment and tickets were logged to allocate. When i called them at 14h00 today it was still not located. I am fed up with cellc, seems if they do not know what the contractors are doing there. Please solve this problem. I am going to cancel my 3 contracts with cell c.

My account [protected]

I have been a loyal customer for many years, but have recently cancelled and terminated my contract because of the terrible service received in the last 10months.

CellC debited me an outrageous amount twice - the 1st one was reasonable as I had fallen behind on payments, but still deducted without my consent.
The second amount of R2700 was deducted when it should have been R700.

Now it has been more than a month and a half, and still have not received my money back! This is theft - as of today 13 Oct 2021 I no longer have a contract and am prepaid but you still owe me money!

What if that was all the money I had?
This is an issue that must IMMEDIATELY be resolved, and I am tired of phoning and being told "we have escalated your query" when clearly it seems you do not plan on paying my money back.

You lost a customer due to terrible service and lack of communication.
I want my refund.

My account has fallen behind with cell c which i find very strange s my account is on a debit and cell debits my account every month and receives there money.

For some reason 2 months have been debited incorrectly, I called cell c to advise them of this every time I called the contact Centre they advised that my account was in order and had not problems.

A month later I received a sms to say that my account has been handed over.
Which was surprising to me as Cell C contact Centre advised that my account was fine and had no outstanding amounts.

I am disgusted by the entire situation as this is not my problem but a cell c problem, my account is on a debit order and cell debited incorrectly.
Now it easy for them to hand me over but not check the account to see why the account is owing.

what is also my concern now is that my name will be tarnished at the credit bureau and will cell ensure that this does not happen.
I want cell c to make sure that my name is not tarnished at the credit bureau and I would like proof of this.
I also want proof that my account with Cell C is cleared.
I have been a client of Cell's for over 10 years and this situation is unacceptable.

Cell will ensure that all is sorted accordingly.

I Cancelled my contract in August, call center agent told me last debit order will be end of aUGUST.
Debt collectors phoned me I own cell c R200.
I have in the meantime changed banks but as my contract was cancelled I was not worried about changing my info with cell c
I have now been trying to get a letter of cancellation without success
Get cut off, put through from one department to the next
MATAYO promised the letter still nothing.

I need a letter confirming that my contract is cancelled and details to settle whatever is owing.

the dept collection department would have sent me correspondence a week ago still nothing. This is going to affect my credit scor

I canceled my contract with Cell C on the 25 March 2021 via email and was given a case number. Months later I was still being billed for the contract and eventually canceled the debit order from my bank. Now they are telling me they can't cancel a contract that is in arrears and they accumulating my debt.
I have spoken to customer service / collections and they've said they will escalate the matter to their manager and nothing has happened. They still have not canceled the contract.
Attached is the case number email and follow up email to collections which were never answered.

Good day

I have upgraded my contract around May/June and agreed to pay R329 per month
Due to insufficient money into my bank July debit Oder of R329 got unpaid which makes account to be on arrears. The August cell c supposed to debit twice that makes R648 fine transactions was reversed my me because cell c debited 3 times in one month and then now is September is arrears for three months when I includes September which Is R976
Then I have deposited or EFT the payment
Cell c is still saying I'm on arrears how because the payment for July august September it has been paid on the 30/09/2021
Please assist tired of calling the call centre with no help my cell number [protected]

Thank u

Good day.
I upgraded my 2 cell phone contracts february by Cell-C cradlestone mall which is now close, the two new packages where R349 each I signed got devises happy. One or two months later I lost my job had to freeze my bank account and called Cell-C and asked to stop my debt order and I would pay via EFT. This was not done, in September they contact me and told me I am in arrears of R880 each because they did not stop the debit order and know each contact is suddenly R400. This is not what I agreed on in the store. The special said a Samsung A31 and a Samsung tab for R349. Please help

Cell c has increased their price with a 1/3 from 699 per month to 949 per month when I got the letter from them I phoned the helpline to let them know
To stop my contract and that i'm going away for work so I not using the internet for a few months at home the lady sed she will make a note on my account then they will stop the account

3 months later they sent me a bill for r5124 so I contacted them again and then told me that I have to send them an email to cancel the contract then I send them the mail and they send me a mail-back that I have to pay them first before they will close the account then I phoned the helpline to try to get the head office no it seems that there is no head office cause no one could give me any number and the account is still racking up if someone from the head office can contact me regarding these it will help

We are a business and have a contract with cell c with 2 lines. In the month of September the debit order was more than usual, so we wanted clarity on that. I tried to email cell c business they are taking forever to respond to my email. On 06/10/2021 I made a phone after I was passed around for an hour someone finally spoke to me but could not get the help.

I stephen mkhondo I'd [protected] my account was handed over to the lawyers and I settled the amount and they send me paid up latter but my account still continue to put me in arrears .so I can't make credit because of that account

I have been informed on 8th September 2021 that my debit order was returned. The reason for this is the amount deducted was changed and I was not informed and the deduction was done on different dates without my knowledge. Also the phone was working the whole time so I was unaware of the returned debit order. I made arrangements to pay the amount of R1890 on 21 September. I honoured the arrangement and was told by Tsepo to email proof of payment to cell c and to allow 24 hour turnaround time (ref. [protected]) I did and after 48 hours fone still suspended. I phone on 23 September and are informed that it will be fixed manually in 5 minutes I can reboot and all should be sorted. Four hours later not fixed. I phone again and speak to Justin in customer care who logs a case which has 24 hour turnaround time. I'm also informed that I can phone back on 24th but because it's a public holiday it might only be resolved on Monday 27th September. I phone on 24th and a case is escalated. On Monday I'm told that the case is running and I will be contacted. 28 September 2021 still no response no call back. I call again and I am told to send an email again with all details. On 28th the number is permanently disconnected eventhough on 23rd I was told that proof of payment is visible on the system. Now I'm given the number of legal section. First number I phone there is no record of this case. I phone again and all the numbers I'm given are not working. This number was disconnected because of communication problems. I am thus referred to the Cell C store. I travel out of town to get to a Cell C store because this company closed down stores. After travelling twice to the nearest town to get to a store with all proof as requested and interacting with other clients I find that at least three of the clients in the store has similar problems with the Cell C customer care. I phoned everyday from 21 September to 4 October 2021 and would either be given reference numbers that are currently running...5 cases to be exact...no response from Cell C...as promised.
Reference numbers [protected] Tsepo early collections, [protected] Bonolo and Dudu, [protected] Nkosikhona Mbelase
By the time payment was made and proof of payment was received this number was suspended. It was only disconnected more than a week after all requested was honoured

I have made payment towards my account on the 23/09/2021. My accounts was suspended yesterday,. I have been phoning and forwarding proof of payment and not getting anywhere. It was a payment made to the same bank account that I use, so the funds must reflect immediately. When I phone and explain the situation they tell me that they will escalate.. Its been two weeks already and still no answer. MY accounts still shows in arrears and now suspended and this is not my fault.

The bank account I used and Reference number I have been using for two years. The payment that was made in August was received... There is no reasons for this to take so long.

Im so frustrated and nobody seems to care or able to help.