Cell C
Reviews and Complaints

I had a contract for 21 years

I am now retired

The contract expired and I start to stop it a month before it expired

Cellc keep on billing me, ignore my requests... Emails and calls

Cellc stopped the number from working, but keep on billing me with large amounts

I just want to leave them and for them to stop harassing me, but they go on and on and is giving me a bad credit reputation, after I paid them for years

My Cell C contract was terminated at the beginning of the year and they blacklisted me on ITC, so on 18th of September 2021 I made the full payment due of almost R6000, into the account number on my statement. I emailed the proof of payment the next day and received a confirmation email the next day. I have been contact Cell C customer care almost every day since. I am now told that the money was allocated to my my Cell phone number which is mow a prepaid number and is owned by someone else. Every time I call customer care I interact with a different person, who is unable to assist very other than escalate my problem, this escalation has been happening for 3 weeks now, and there finance department has not reallocate the fund into the correct account, and my ITC listing remains unchanged, I am sick and tyied, I am annoyed at the level of service that I have received.

I concluded a contract with cell c for 30GB, wifi router and power bank at R149.00. But i only received sim card and its been 3weeks now ever since i received the sim card. I logged a call with cell c regarding incomplete delivery and they opened case for me nd i should like cell cto expedite this thing and come and collect their sim card.they told me that i concluded deal for only sim card ony and for 20GB which is10GB day and 10GB night and i told them to investigate using the recordings for that day. Case number is [protected]. Cell c come nd fetch your sim card i know the product which i agreed to

Hello there

Hope this email finds you well

[protected]

With reference to the subject line I would like to cancel my contract with immediate effect.Reason for this being, after numerous tries with the call centre I have not managed to get the answers I am looking for .I do not know why I owe the amount that is on my balance and needed clarity on this especially after making a payment of R3000 in August .I believe the payment made was not updated accordingly as I cannot be owing another R2900 on my contract .I have tried to avoid this issue by making follow up calls, sending emails with POP and even going to the branch.After my last visit t the branch which was on the 27th of September my balance was R0, 2 days later it shows that I am in arrears again.I do not appreciate the service I have received from Cell c and the fact that I took my time to follow up and follow through so that I clear this out but no one has returned to me or has provided me with accurate service to avoid this matter from escalating, I will not be making payments for areas I covered and for missed debit orders or any penalties as I made sure that I provide proof of any transaction made from me to the company and was even advised that back office will call me back to correct these unstable and crazy amounts .My balance cannot be equivalent to 10 months worth of my contract that insane and I feel very exploited .If you look into your records you will see the number of times I have called and to date there is no resolution on this matter, I am just left with a FAT balance that I have no idea about .

On the other hand I was called and offered a month to month contract ([protected]) for data only, which I agreed to .To my experience I was given 2 sim cards with the same contract terms and benefits, how that happened I do not know .So please also sort this mess out

.I am tired and cannot afford the time to sort this matter out accept on email, I cannot afford to spend more than 2 hours on the phone with your customer service agents, that firstly send me from pillar to post, then I am told to go to accounts, then from accounts to upgrades and back to CC, it's really disappointing that we as loyal paying customers have to go through such frustrations to make sure that our premiums are up to date and paid, and that we cannot even rely on company's statements for accurate details and information .

Cell C have been debiting my account for mote than six months since my contract with them expired and I canceled it.

I have tried everything, everything blocking my debit orders, but they just skip one month and then deposit twice the following month.

It looks impossible to have this account. I just get reference numbers but nothing happens.

This is very unprofessional of Cell C

In 06/2021 I was contacted by Cell-C with an Retention offer that I agree with ([protected]). Then to my surprise in September all of a sudden I had no contract with Cell-C and was billed a ridicules amount for out of bundle fees. My Contract was for a Connecta 50GB but billed for a 1TB. I only received 50GB and used 30GB of the allocated data. After logging several cases I was told that all cases was closed without any feedback to me. Case number. 29/8: [protected]
9/9: [protected] 28/9: [protected] 29/9: [protected] 30/9: Ref#[protected]. Cell-C data is ok but there customer care is incompetent.

I cancelled my third contract that i do not know about and it was before the 7th day and yet it is not attended so now they are deducting the money according to the agreement without the third one please help me to resolve this matter.my contact details [protected] those are my numbers.

Case No: [protected] logged on 15th September 2021.

My billed amount for the month of July 2021 is reflected twice on my current statement. I am not going to pay twice for the month of July 2021.

Why is it taking Cell C so long to update my statement. There is not much to investigate here. Unbelievably poor customer service.

This has been escalated so may times through customer service.

3 weeks later no one at cell c has worked on the case number. This is shocking.

UNABLE TO GET A DETAILED STATEMENT ON AC [protected]

MY CONTRACT IS 393.80 CHARGED 797.98 CURENT
797.98 30 DAYS
393.90 60 DAYS

WE WERE ADVISED TO PHONE PAUL MASHABELA [protected]
EMAIL: paul.[protected]@ vodacom.co.za

My iphone X was stolen in july and I called cell c on the 135 number to request them block my cell c sim card due to the theft which occurred on 02 July 2021. It's nearly 3 months now & I still don't have an ITC reference number from cell c in order to process my outstanding insurance claim!
Cell no: [protected] (to be blocked)

My contact no: [protected]

My husbands device was sent to cell c sometime in July, it is now end of September and have still not received his device.
We have made payment to cell c repair centre in error and payment should of made to cell c insurance over a month ago and after providing the repair centre with proof of payment that they needed to transfer the payment to cell insurance, they still have not done so, they confirmed that they will pay it over at the beginning of September and i am furious that my phone is still not fixed because of their total incompetency and lack of customer service.
Please rectify this matter now as this query is still not resolved.

Number for query : [protected].

My contact : tanya, [protected]@adviceworx.co.za
[protected]

On the 09/09/2021, I initiated a conversation via email after numerous phone calls to the Cell C call center to request a Paid up or settlement letter on an account that I was behind on .

Upon my initial mail, I was informed that I still owed another amount . I then asked for a settlement discount, which I then received, but I then paid in an amount of R 1 936, 09 too much on the 15/09/2021.

Since my payment, I have been in contact with SIX different consultants over a 13 day period . Every time I get a different answer, the latest, once again saying that I still owe money and also that they did not receive my Proof of Payment ( After submitting this with my settlement letter 3 times ) .

When I ask to speak to a supervisor or that someone give me a call, or to supply me with a phone number where I can speak to someone, I get ignored FLAT and I get a reply from a different consultant to say they have not received my payment or that I owe money .

This is extremely unprofessional, and the fact that they now sit with an overpayment of R 1 936, 09 and refuse to acknowledge this even with a Proof of Payment, I see as THEFT .

I will definitely NOT recommend anyone to Cell C in the near future as their dwindling consumer base also can attest to.

An extremely disappointed customer .

Sean Whittaker
sean.[protected]@flash.co.za

I would like to say this is the worse serve i have had with cell c no matter if you call in or write an email you wont be help.
1 I keep been punished for Cell c who can not debit correct and each month is the same and each month they say they will fix it still waiting.
2. I cant do a upgrade because cell c messed up and now they money is still not reflecting which was take off on the 25 which by the way a double debit.
3. been waiting 5 weeks which i have upgraded on a phone response from Cell c nor a sorry this is such bad service. A person call customer care other you get put through to the next person the supervisor are always not available or no one can help me...

Cell C what is going on with you and why such bad service i have cancelled three contracts already and heading for more this is really bad service. someone needs to look in this...

I had a debit order taken out on the 27 August 2021. Thr payment went through but I was put in collections because cellc cannot locate the charge. I have sent my bank statement several times and I got an email confirmation that they have received the payment. This month, I got charged double for last month and this month. I have called the call center several times with no assistance. I'm really upset!

i took a cell c data contract out recently. They are debited the wrong amount from my account for the month of September 2021. I raised a complaint on their website and phoned them numerous times to follow up on my reference number for over 2 weeks now with no reply. Everytime i phone cell c they never resolve my issue.

In a pandemic they are very quick to take people's hard earned money but don't bother to resolve issues.

I opened my case on the 30th of August and I have been following up with no lock of getting a correct feedback or an update I even called headoffice even there I cannot get any assistance. Is now the 27th of September and no one is giving me a feedback on my R1600 refund. Due to this other debt other did not go through and my credit score is affected negatively even my other devices are blocked due to this issue

I had two (2) contracts with Cell C [protected] and [protected]). I cancelled both contracts early this year (2021) due to poor service. The cancellation was however not smooth for one of the contracts (Account: [protected]). A month after my contract cancellation, I noticed my credit score went down, when I checked the credit report, it showed that I missed a Cell C payment . I then called cell C, asked them how I missed a payment and also why did they not debit the last payment like the other Telecomms companies do? Also why did they not communicate and let me know that there's a payment that I've to make? Anyway they have highly incompetent and ignorant staff, so my questions sounded like rocket science as I have not received satisfactory answers. I asked the agent how much is the outstanding amount and I immediately made a payment.

About 3 months later, I noticed that the issue was not sorted, I called Cell C and also emailed them. They send me a paid up letter on 29 Jul 2021 and told me that the issue is settled. Today (27 Sep 2021) I received a call from SSDA (Schabir Shaik Defries and Associates) telling me that they're debt collectors and I owe Cell C money. What is this? I'm displeased and dissatisfied with Cell C service. I'd urge everyone not to take up a contract with them. Cancelling a contract is such a painful experience.

I have tried the call centre, but no one has an answer, and very unhelpful

I am so disgusted with the level of service received from cellc. my query is on going for almost a month now and yet I still dont have my funds in my account. Cellc has been debiting left and right like there is no tomorrow. They cause me so much stress and frustration within one month. I am sick and tired of this service.

My bills are always up to date until cellc had a technical issue on their side. they took 3 payments in June and then payments were back to normal in July in August they debited R1600 and yet im battling to get my money back. I cant pay my rent because of cellc. Then an advisor from cellc called me yesterday and the nerve she have to tell me that the credit will have to stay on the account because I cannot forward my bank statement. As I explained to her the bank statement was sent on 27th August it is within 3 months why can they not use that bank statement. Why is it my problem that cellc debited me incorrect and now need me to take a taxi to the mall just to get a bank statement for their mess up. They can debit the money with out asking any of my details but cant transfer the money back to my same bank account which they have been debiting from.

michay Hoffman
[protected] my contact and cellc contract number

I was double debitted for July 2021. I disputed and reversed the debit order. Later that day cell c also refunded the same amount of 498. Later on I received sms for amount of R996 owing to cell C. In August 2021 a debit order of R2016 was debitted from my bank account. I made four attempts to get cell C to rectify the problem. To date I have not received any reply or refund from cell C. This is what I understand of my payment : I should be paying an amount of R498 for July and R 498 for August. Double debit for August was R522 +R498 and they debitted R498 twice for the July amount owing which totals to R2016. I cannot understand why this is happening. When I told the consultant that I'm going to dispute and reverse payment they pleaded with me not to do so. September is coming to an end and I have not received any reply or refund.