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Cell C

Cell C review: Device insurance

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6:31 am EDT
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My IPhone 15 was stolen on the 9th of December 2023. after months of back and forth which included having to prove I had been paying insurance monthly we finally received a sms. on the 17th of May 2024

Good day, your Cell C Device Insurance, underwritten by Hollard, claim is approved and an excess fee will be payable before your Iphone 15 Blue 512gb Mtpg3hx/A is collected. Please see excess and banking details for your claim below: Bank: FNB A/C No.: [protected] Branch Code: 260950 A/C Type: Current Reference: WWAS131529 Amount: R6499.80 . Send proof of excess payment [protected]@deviceinsurance.co.za. Cell C JR WWAS, Auth FSP 1296

On request of how the excess has been calculated, 3 emails received no reply. Calling the call centre for clarity I was informed that the access is worked out on the unit that was stolen and was values at R32 499, in November when I received the phone, and the 20% is calculated from that value not the replacement value for the phone, Which is around 28K now. I can only advise to NEVER insure with Cell C device insurance.. Their actions feel criminal

Claimed loss: Five months of ridiculous frustration, and R6500 payable for a 27K phone

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Cell C response
May 29, 2024 8:03 am EDT
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Good day

Thank you for reaching out to us.

Kindly email us your complaint with contact details to sm@cellc.co.za

Our support team will assist and have this matter sorted.

Cell C | PN
Update by Fallen Angels
Jun 12, 2024 10:39 am EDT

No Resolution... still no response to our email to sm@cellc.co.za

Update by Fallen Angels
Jun 17, 2024 1:50 am EDT

Still no resolution... Still no reply... my complaint marked as resolved because I am still waiting for a response from the email address I was given

Cell C response
Jun 17, 2024 9:34 am EDT
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Gayl Basson,

Thank you for getting in touch with Cell C.

We apologise for the unpleasant experience and the delay in resolving your Device Insurance query. Our Social Media Support Team will be in contact with you.

Best regards,

Cell C | NZ
Update by Fallen Angels
Jun 20, 2024 4:36 am EDT

still no resolution... still waiting for a response to my email.

Cell C response
Jun 20, 2024 11:08 am EDT
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Gayl Basson,

Thank you for getting in touch with Cell C.

Our team is unable to reach you hence the SMS's were sent to advise you of failed attempt.

kindly send us an email to sm@cellc.co.za with your contact number for our support team to assist.

Regards,

Cell C | SR
Update by Fallen Angels
Jul 19, 2024 11:31 am EDT

still no resolution

Cell C response
Jul 23, 2024 8:41 am EDT
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

File a complaint Write a review
View all Cell C contacts
Dear Gayl Basson,

Thank you for contacting Cell C.

Please be advised that our Team was unsuccessful in attempting to contact you. Kindly provide us with your alternative contact number at sm@cellc.co.za, once received our Support Team will promptly contact you.

Regards

Cell C| TG
Update by Fallen Angels
Jul 23, 2024 10:43 am EDT

Have emailed from another email address hoping to get a response... have received this sms though.

Good day Gayleen Basson, this is a friendly reminder that your Cell C Device Insurance claim is still awaiting excess. Should the excess not be received by 2024-08-18 your claim will be suspended. For any queries, please call [protected] or email claims@deviceinsurance.co.za. Cell C is a JR of WWAS FSP 12964

Guess if this drags on long enough... we get to start all over again... how is this not criminal.

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  2. Cell C phone numbers
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    50%
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    The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
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    Dec 18, 2024
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