Rogers Communications
Reviews and Complaints

Please be aware that starting September 15, there will be a change in the TV box rental policy. Customers will be entitled to only one free TV box, and the send one is 7 dollars and any additional boxes will incur a charge of $15 each. Furthermore, it is important to note that the rental equipment is not included in any of the plans, and the company reserves the right to adjust pricing at any time. Buyer beware!

in 2014 my wife had a small business in which we had internet apparently with Rogers. My wife worked with a co-worker who was on the account as well. My wife left the business in 2014 however the coworker carried on. in 2022 Rogers did upgrades in the area and was no longer offering the internet service however they would not allow the co-worker to cancel; the account since I opened it. I have since moved way up north with my wife and had no contact with the coworker however she continued to try and cancel the internet service and continued to pay for the service despite it not being provided to her. In the end they would not cancel it and she stopped paying and Rogers finally canceled the account for non payment in 2022. Its 2024 and I received my first call about this issue from Rogers. despite them having my phone number on the account. They advised they want the outstanding 400 dollars for non payment. They stated that the account was not able to be canceled as it could only be canceled by the opener me, yet they never contacted me to say it was closed or stop for 2 years. I can admit at first I thought it to fraudulent as I never recalled the account however I can take ownership to my faults of not being more aware but Rogers needs to take ownership to the fact I should have been notified and advised of the issues. If I was notified of the issued the account would have never been outstanding and canceled. Dealing with the call center is a nightmares'. I had to call 6 times and the one person that finally listen (a supervisor would only state i have to pay all 400 and its not his fault the Rogers automated system never contacted me. The worst part is I was just hoping to come up with a reasonable solution as the account had months paid without any service provided. disappointed and I will be moving all my services from Rogers I just wish they would have come to a reasonable solution

April 29th, 2024

Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido phone order and ordered it through Rogers. (I kept the Fido account for the time). The phone came in, and it was a Google Pixel 8, not the Pro.

Rogers would not honour the deal after multiple conversations. I decided to return the phone and was told I could do it in store. I went to the store and was told that I couldn't. I called back, and they sent a return slip. I mailed the phone on January 23rd using their return label.

I noticed last week that there is close to a 1400 charge on the account and started getting collections notices. (I didn't notice bc my plan is still with Fido) I called back 7 days ago. Thank god I saved the return receipt from shoppers. Otherwise, I'd be on the hook.

The issue remains unresolved despite numerous conversations. My account is still in the negative by $ 1400, and I continue to receive threatening collection emails. I've wasted countless hours, which I can never get back, trying to resolve this issue. I was even told to call back 'tomorrow' as there was no update on the account, a clear indication of their lack of concern for my time and frustration.

The entire issue was caused by them sending the wrong phone. I easily spent 8+ hours on the phone, in chat, etc. Rogers offered nothing to make this right. The complete level of incompetence from the beginning is unbelievable.

Despite my best efforts, the issue remains unresolved. All they can offer is a vague assurance that it won't go to collections while it's being 'reviewed', even though I've already sent proof of the return. I'm now fully expecting this to escalate to collections.

When I was with Shaw, every bill was fine until Roger, take over and a big mess and overcharge so I have to keep my eye on my bill. Because Roger is a big rip-off company in Canada ever.Roger's the big company, but they hiring people that cannot speak english. Clear, and I have been called so many times and it's very, very difficult to understand.

.Don't call Roger anymore Call Big rip off ra company.

Date of experience

I reached out to advise Rogers last week to inform them of my upcoming move. Total hold tome was approximately 1 hour 15 minutes with 1 transfer to another department. The employee seemed new but I gave her the benefit of the doubt. Long story short my internet move date of March 27th became Feb 27th1am. My wife a counselor has been unable to work from our home, my 2 daughters have been unable to complete school work or pass time indoors. I called again and waited an hour to be told a tech will come to the house who attended to tell me my service was suspended. MIND BLOWING. The incompetence and disconnect of the initial person responsible for the move and the center that sent a technician to my house for no reason is unbelievable. What a waste of resources and most importantly my families time. Yesterday March 1st my mother in law passed away and with all the stresses of moving, this loss to cancer and my wife due with our 3rd daughter in 6 weeks I'm completely frustrated. I called again to escalate the problem and was on hold for another hour being told a case would be created with a 1 business day resolution. That hasn't happened as of 8am March 2nd.. Cutting operational staff is equaling lost hours for your clients. Labour reductions should only occur when you have the ability to do it successfully without the sacrifice of service. Poor leadership decisions. I asked for an escalation process and was told that there is no immediate resolution to reactivate my account. This is LUDICROUS and a broken system. Give your people the tools to resolve the issues or hire a team that can support them. I asked how they would make it right and I feel like I'm begging for some sort of compensation. LET ME MAKE IT CLEAR. I don't need compensation, but it should be offered and provided considering the impact to my family for a completely huge error for what seems to be a simple normal process for anyone planning to move. What's worse is the tech told me within seconds that he sees this all the time. They don't know what they are doing on the back end. CLOSING statement, I don't even want your service if Bell is offered at my new address. Compensate and I'll consider staying if you promptly resolve my concern. If not I will leave and go back to Bell. **note this is my 1st time returning to Rogers after over approximately 13 years. I'll never come back and will continue to discuss your substandard service and poor customer experience.

after talking to your rep. (Mona) I agreed to a 24 month bundle of ignite Total TV+500ultd for the price of $212.88 including taxes. When I read my contract it shows two discounts ($5.00 and $9.60 running out on March 16 and March 17). This was not what I agreed to.! I assumed that when she gave me that price and told me it was on a 24 month contract that was the price for 24 months! I agreed to a 24 month price of $212.88 per. If this is not possible I need to know A.S. A.P. Surely after over 50 year as a customer you can find that amount!

Regarding telecom service-

I have been recently been overcharged 170 CAD on my bill and rogers customer service cant do anything after being on the call for 50 mins. They are charging me 15 dollars per day for international roaming times 7 days ,when "mobile network was switched off" for all 3 cell phones associated with my account.

Rogers customer service was extremely poor , made me hold for 50 mins and came up with "we cant do anything".

Regarding Home Internet - my monthly bill of 97 dollars has been increased to 117 dollars with no explanation given as to why the charges have been increased.

Extremely dissatisfied with this service. Will have to think of switching to another provider.

Freezing of ignite tv and internet Brampton Springdale

Contract expired in September 30 2023 and could not afford to keep the premium ignite as my monthly payments were going to go from 134.00 to 281.00

With no job I had to downgrade to flex 20

Omg since then I cannot watch tv as it constantly freezes and black screen and internet up and down. I call the help desk every day and get nothing but lies where one agent says they see there is congestion and another agent says we see no issues. We have had techs come to our home every week with no resolution

This is disgusting and Roger’s is refusing to give me credit for the theee months and aldd as I to cancel the contact they want to charge me 2 years fees

This most recent billing is made for two new phones that were solicited in October 2023. Only one of the phones has been sent, and has not been activated. We have continued to use the old phones we were previously provided. Why are we being billed for two phones (of which we have received only one and has not been activated), and not the ones we are actually using.?We would prefer to continue using the old phones, and will return the only one sent to us. Please advise.

Hello

I am an international student in Canada and got their services last year in September I asked for their wifi services and they did not tell me about the contract and I have to continue till the term ends. Now I have to pay dues and they are asking for those charges which I was never told about that I have ended the contract with them even before the term ends.

Also their associate never told me about such contract. I have no such email no paperwork. Please help

I want to denounce a Spams in silent calls from Rogers area 905 prefix 401 Thorold, St. Catharines, On. Someone from the Rogers's office in Penn Centre is calling me every day, and stay in silence.

they uses different numbers from this area . [protected]; [protected]; [protected]; [protected]; [protected]...etc.

When I checked those numbers on YP.Ca, web page to receive call information. they report them from your company.

reported from previous Rogers customer

somebody from Rogers with an Indian accent called me offering a new service to my house, I tried to negotiate the price and they didn't like it, so he told me to go and f*ck myself, and he also told me that I wasted his time. I was polite all the time and I didn't respond back, obviously Rogers is hiring people from outside Canada without any education.

My previous promotion for my Ignite 150 internet access was coming to an end.

On October 20, 2023, through the Automated Assistant, I was offered, and accepted, Ignite 500 internet, price protected for two years, for $79.99 per month, taxes extra.

My son-in-law, also had the Ignite 15. Through the Automated Assistant, he was offered Ignite Gigabit 1.5 for $54.95 per month, price protected, for two years, taxes extra.

Why the inequity?

Please be advised I have not received a bill by email or by mail. Therefore my services were cancelled for only 200.00 . I have paid the amount in full and asked Rogers to restore my services its been 10 days and this hasn't been completed . I have in total spent over 7 hours on the phone over several attempts to fix the problem. Honestly WORST SERVICE EVER. At this point if I don't get the service or problem fixed tomorrow I am going to change providers as there are several alarm companys I can go with. I hope your company can do better as this is not rocket science i need my services restored but everyone just passes the buck.