Rogers Communications review: An apology from Rogers and a resolution to the account issues and current balance.

In August 2023 I called Rogers communications to have my Shaw account migrated to Rogers. After completing their procedures and also setting up direct payments I was assured that everything was done and a SIM card would be sent out. I did receive a Sim card in September and shortly thereafter received another one.

Rogers directed me which card to use and advised to ignore the other.

In September I began receiving invoices from Rogers one set (account # [protected]) stated that the amounts were being taken from my credit card. The first of these invoices was in the amount of $100.80. I called to question the amount which was double what it should have been and was told that Rogers always bill 2 months at a time!. The second invoice (account [protected]) was in the amount of $47.25 and requested payment. Here began the multiple phone calls to Rogers over the last 4 months.

After many calls on Dec 27th 2023 and 4.5 hours on the phone with 3 different representatives Rogers finally acknowledged that in August, two separate accounts had been set up - one of them in error as it was not my phone number and I knew nothing about it. I had been directly charged on my credit card over $200 for an account that was not real. Although they acknowledged this they were still unwilling to assist on the duplicate long distance/roaming charges or the fact that Shaw had also been withdrawing payments for my account during the same period. Their only admission was for the $200+ which they advised would be transferred to the correct account.

In January 2024 I began receiving texts and e-mails threatening to suspend my phone unless $321.49 was paid in full. The credit of $200+ has not been added to my account and still I am acquiring more charges and late fees with no offer to address the double billing with Shaw or the additional long distance/roaming fees.

It is extremely unfortunate that the 4 months of discussions with Rogers coincided with my Fathers death and having a perfect credit rating I am appalled to have this issue hanging over my head.

I would appreciate a resolution to this issue as soon as possible and thank you in advance for your assistance.

Sincerely

Marie L. Manners-Haines