Rogers Communications review: Service quote in dispute

I had the most frustrating experience with Rogers! Thursday, I called to renew my 2 years contract for my internet, TV and home phone. I talk to Agnes and she quoted me $119 + GST for a total of $124.95. Sounds good but I will have to get back to her. She said that she’ll put it on my file. Within 24 hours I called back and got Oche and told him that I will accept the renewal offer, he saw the quote on his computer but said they cannot honor it because the price has changed overnight, the price for my new plan is now $137. I didn’t like the answer, so he called his manager (52869) and he said that if it was recorded as a quote then they are committed to it. Then he said to call [protected] and they’ll take care of it (I think he just wanted to pass the buck). I called the number and the person said it is $137, that the person made a mistake in the original quote. Now I am not sure if you have incompetent staff that gives out quotes willy-nilly or if your company is unethical and changing the price whenever you feel like it. Either way it is not good business. I am a long-time Shaw customer, since 2001 and find this very disturbing. I know there isn’t much that I as an old man with a small pension can do. Yes, I am just a small potato to you. However, there are several avenues for me to express my dissatisfaction 1). Do not renew my plan and go with a competitor 2). Sell my Rogers shares (before I do, I will attend the shareholders meeting and express my dissatisfaction) 3). Tell my friends through whatever media of my frustration. I am not sure which option that I will go with, probably all three.

It is bad when there is only Rogers and Telus, a duopoly, hope there will be another competitor coming soon.