Rogers Communications
Reviews and Complaints

My bill was $345. I spent 1-1/2 hour on the phone to Rogers Customer Service to have the bill reduced by $350. That's right - Rogers had made $350 worth of incorrect charges over a 3-month period (and we didn't go back to the previous months - perhaps I should have!).

To their credit, when I persisted, these charges were corrected. However, that they made those errors in the first place is inexcusable.

The errors: "Roaming" charges when I was in my local calling area. "MyFive" not being picked up. The biggest single error: $190 for a "Plan Change" when I had retained the precise same services since the plan began.

These errors are inexcusable. Although the billing charges were corrected, I'll never get back the hour-and-a-half that I spent on the phone, nor will the relief of the charges equal the stress of the Rogers Experience.

Rogers Communications Inc. does not give a hoot about their employees. In Rogers’ highest profit year, Rogers laid off hundreds of people. It was such a sneaky little secret. Not one word about any of the layoffs in June and November 2007 could be found on Google. Neither the public nor the media knew anything about it.

The very jobs Rogers got rid of - the same exact role was posted on Rogers’ website but in another region. Those people were not even given the option to relocate. In fact the year Rogers made such a profit (reported revenues of $2.5 billion and operating profits of $900 million laying the groundwork for returning increasing amounts of cash to shareholders by more than tripling the dividend), Rogers had 300 jobs advertised (so there was no shortage of work) and all those people Rogers laid off weren't considered for any of those jobs. Rogers does not have an employee-friendly layoff policy.

Even your boss will reassure you that your job is safe. However my boss, oh yes, reassured me my job was safe. He knew I would relocate at a drop of a hat and even at my own expense but nope. All of a sudden he dropped off the face of the planet a month before I was laid off. He didn't return my calls or respond to my emails. He did send out an email saying he wanted a status of all that is on my plate and for me to place all my files on the network. Hello, like I don't know what's coming? Even benefits were cut off before a person was actually laid off and to be told you no longer qualify for the discount as the computer says you are not an employee. Do I need more evidence to convince me to trust what my boss told me was true?

The local VP sends an email to everyone in the BC region a week before the layoff saying that we are all to clear our schedules on such and such a day and between 9 a.m. and noon and be sitting at our desks. What happens is if your phone rings you are called into a meeting room with two HR people, handed a letter, asked to turn in all Rogers property within a week, can go home right away (as Rogers had a taxi slip to take you) or finish up and stay the remainder of the day.

Everyone in the office knew the axe was about to fall. One after the other you can hear a phone ring in this or that cubicle then you figure by the names of those called they are doing it alphabetically. Your mind starts panicking as they are coming closer to your last name in the alphabet. Your heart is racing. This is your livelihood and independence Rogers is taking away without any warning. Your mind can’t think straight for the whole week before the day you are supposed to be at your desk. You can’t function. You aren’t productive. You live with fear. I can understand now how some people can go crazy agonizing over Rogers contributing to their downfall. It was horrible. You hated Rogers for setting you up for that fall. Oh boy, the week that led up to this agony of knowing you’re a goner makes people mentally ill of stress and fear, Rogers HR didn’t that into account. Then the crying begins, the loud voices of those shocked and complaining, people carrying boxes of their personal belongings, men sniffling at the elevators with backs turned to you to hide in shame, others walking around with their heads down unable to look anyone in the eye and then you knew their phone rang, people walked hard stomping on each step taken and you can tell they were pissed. Those that weren't called were shocked to see some of their colleagues called. Those who weren’t called were gathered in the washroom whispering and laughing and silently cheering at hearing others (they personally didn’t like) were canned. It was public humiliation done during business hours with most of the personnel in the office hiding in their cubicles thinking that huddling together they would be overlooked somehow, not a chance. Rogers HR was cold hearted and calculating and untrustworthy and sneaky. It was my first experience and it disgusted me how we were treated. Where is organizational justice? This is when I become a staunch supporter of unions. Rogers definitely needs a union to protect the employees as management didn’t give a God damn whether you had a mortgage or were a sole provider, not one thought was given to what the employee will have to face mentally and emotionally and financially. We all were ambushed by Rogers HR, nothing was above ground, they could have met with each of us individually to discuss options but Rogers HR did not give even one minute of their time to help the employee stay, even offering me a job in any other role in many of their other owned divisions (Rogers Cable, Rogers Telecom, Rogers Wireless, Rogers Media, Rogers Publishing, Rogers Broadcasting, Rogers Sports, etc.) where there was tremendous job opportunities locally in the call centre and with Fido and with Rogers Video even if it meant a cut in my salary. It was still earning a living.

Rogers’ HR role is supposed to be to support people. When laying people off, Rogers HR made no examination of all other available alternatives including separation of temporary employees, delay in the filling of vacant positions, position re-design, work unit re-organization or job sharing. Each Rogers’ department facing the layoff should be obligated to make every effort to place that employee either within or outside of the department (or region) prior to the effective date of layoff but Rogers HR did not work to the benefit of the employee. Rogers HR did not show the employee was valued by the mere suggestion of giving the employee an option to fill another vacancy in the organization whether locally or nationally. This would give the employee a feel that they were partnering with Rogers for a win-win alternative. It is a disappointment Rogers HR could not afford 1-hour to discuss other possibilities after 20 years of service. Rogers acted like the landowner treating the employees like slaves to the whims of Rogers’ corporate insensitivity.

During the severance many employees took it upon themselves to apply online and some must have found more than 10 jobs that they would be willing to work at. Do you think they were contacted? Not! It didn't matter if an employee had raises and bonuses and exceptional performance report cards and proved their integrity and work ethics or brought in million dollar accounts or worked every night and on weekends (without overtime being paid by the way) to get the job done or being with the company 20 years or even if their file was filled with commendations. None of this mattered and did not account for some leverage compared to the unknown new hires.

So here we are, hundreds laid off when Rogers was earning their highest profits. Ted Rogers donated $25 million to Ryerson too. However what made the Rogers successful are the minds and ideas of the employees - who, by the way, are required to sign a confidentiality agreement that whatever ideas they contribute to the success of Rogers belongs to Rogers. I guess Rogers never did get to see that 1949 movie called ‘Fountainhead’ where Howard Roark delivers his closing statements in his own defense which goes like this:
*****
… The creator stands on his own judgment. The parasite follows the opinions of others. The creator thinks, the parasite copies. The creator produces, the parasite loots. The creator's concern is the conquest of nature - the parasite's concern is the conquest of men. The creator requires independence, he neither serves nor rules. He deals with men by free exchange and voluntary choice. The parasite seeks power, he wants to bind all men together in common action and common slavery. He claims that man is only a tool for the use of others. That he must think as they think, act as they act, and live his selfless, joyless servitude to any need but his own. Look at history. Everything thing we have, every great achievement has come from the independent work of some independent mind. Every horror and destruction came from attempts to force men into a herd of brainless, soulless robots. Without personal rights, without personal ambition, without will, hope, or dignity. It is an ancient conflict. It has another name: the individual against the collective …
*****

Rogers does not provide reference letters. When an employee tries to get a copy of their personnel file through the Privacy Act, Rogers withholds performance documentation. Then the employee has to file a complaint with the Privacy Commissioner because Rogers HR is not respecting the local law to release all information. So when a future employer asks why I left the company and I tell them I was laid off, they didn’t hear anything about the layoff (and they tell me this) and I find myself having to prove I wasn’t fired for cause. Rogers did not help mitigate the time it takes to locate another job. I did not have any performance reviews / commendations, etc. that could have been a part of my portfolio to list my achievements.

Writing to the Minister of Human Resources and Skills Development asking why the government does not hold companies like Rogers accountable when Rogers falsely and misleadingly wrote on the ROE (record of employment) the reason for the separation was due to ‘shortage of work’. Mandatory standards are placed on recipients in order to qualify for Employment Insurance when quitting a job to mitigate the loss of employment. Yet why isn’t Rogers held accountable when Rogers sends people to the poor house rather than help the economy by re-training and re-locating employees especially when Rogers is in a position to do so? You tell me how Rogers is socially responsible? Rogers taught me that commitment is not reciprocated.

Rogers’ website states "At Rogers, we value our employees and the contribution they make to meet our company's goals".

Two months ago I noted that what should have been a ~$200 credit appeared as a charge on my Rogers invoice. I called the customer support number and was told that it would be rectified on my next invoice. Surprise! - no such correction appeared, so I called again, and again was told that the correction would be applied prior to the invoice being billed to my credit card. Once again, no correction. Yesterday I called customer support and, after wading through the platitudinous drivel that Rogers insists their representatives spew, I was told that "Revenue Assurance" had cancelled the correction. I then asked to speak with this person's supervisor...he refused. I next asked to speak with someone in Revenue Assurance...apparently no such connection exists for customer reps. Finally, I asked him to find me contact info for their complaints department. He was unable to do so.

Rogers is the most unresponsive corporation I have ever had the displeasure of dealing with. There is no apparent and readily accessible avenue for appeal of billing disputes. Of course, what else could we expect from a company that introduced "negative option billing"?

Just got off the line after struggling with four reps working for Rogers Cable (July 2009). One of the reps even asked for my wife's drivers licence number which is an invasion of private information as far as we're concerned. My wife has received three calls in the last three days for a bill of $66 which is 7 days overdue. We have also found in the past that Rogers has tried to bill one month in advance and is still trying to do that to this day. Imagine the profit in that if they are actually getting it from a half a million people in Toronto.
We we're harrassed by a bunch of people marching around our apartment building a couple of months ago trying to sign people up for more services from Rogers i.e. telephone/cellphone. In my work I regularly talk with technicians working for Rogers and mentioned to a technician that people had been going door to door in my building. He informed me that the forms that these canvassers were using were at best misleading and that some people who thought they were signing to not have any more services were in fact signing up for more!
A technician also informed me about 3 years ago that he didn't know how much longer he could afford to work for Rogers. As an example he told me that he used to get $24 for an internet setup and is now only getting $8.
With Rogers Cable EVERYTHING IS FOR THE ROGERS FAMILY and be damned with the rest of the world.

Beware of rogers free promotions; if you get free promotion activated; they will activate from *any* date or time you request, but when you call to cancel; they will not cancel until your billing cycle is complete; means you will end - up paying for the whole (Next) month/cycle if you miss to call or cancel a day before your free promotions ends. Rogers cs reps simply make an excuse that their accounting/billing s/w does not allow calcellations or deactivation middle of the billing cycle, but how come they can activate any date/time regardless of billing cycle.?
- a very disappointed (Again) customer on rogers' policy / cs invoked at-will by rogerscs.

My husband and I both went to Rogers and signed contracts for Pay As You Go (this was less than a month ago). We then both started to receive pre-recorded calls from [protected]. I hung up when I received them (Rogers has charged me for these incoming calls).
My husband was more patient and hung on and eventually spoke to someone who asked him "is that x" and he answered NO; "is that y" ... NO, I'm not sure if it was a person or a recording which responds to "NO"
I also received a pre-recorded call from 121 [protected] claiming to be from Rogers, and that I should press 1 to claim my gift. (Rogers charged me $1.20 for this call)
Somehow our details have leaked out.

On June 2nd my partner went into the Rogers store at Devonshire Mall and dealt with one of the associates in there. The nature of business was to activate a portable internet service. It was easier to go to an actual store so that the DSL modem could be picked up immediately, instead of having to wait for Rogers to mail one if done over the phone. All in all, the associate (at that time) was professional and he did the job well. Rogers had (and has) the one month no contract fully refundable promotion for this service. This was a very important selling feature since it's hard to know what to expect from an internet provider whose service you have never used before. After setting it all up at home - we discovered that the service was decent. Within a few days, the service become slower and slower, until it got to the point that it became slower than dial-up (really, I'm not exaggerating). We knew it was not a hardware issue, since the cable internet prior was working flawlessly (canceled due to high cost). So, throughout the 29 days of using Rogers Portable Internet, 4 calls were made to them regarding slow/totally dead connection. So, today, July 1st, we returned everything to the same Rogers store for a refund. The same associate was there and he "helped" us. So, my partner explained to him why he was canceling, and the associate very cynically asked "why did you wait exactly 30 days to bring it back?" starts to shake his head in disapproval, and states "you kept it for exactly 30 days before you brought it back!" - he was not concerned about the customer, no, he was being very condescending and he was clearly patronizing in demeanour. I asked him "is there a problem?". He ignored me, and his associate standing behind him said "don't worry they will check how many GB he used - he will be charged". Clearly they assumed that they were being scammed so they were hostile, but firstly, we were not circumventing any rules, and secondly, even if we were, a customer service agent working for one of Canada's largest and well known companies should exhibit a bit of professional decorum, and not treat any of their customers like criminals. We walked out very upset, but we did not cause any issues in the store. As I write this, my partner has already contacted Rogers HQ and has formally launched a complaint.

I have been waiting patiently for my Rogers wireless contract to expire in July 2009. A few days ago I sent an email to Rogers advising them that I want to cancel my contract in July. I received a reply, stating that my contract expires this month of July, but I would have to contact a representative by phone to cancel my contract. I made the call, and was advised by the customer service representative that my contract does not expire until July of 2010. I was angry as I had just received an email confirming that my contract expired this month. The customer service representative transferred me to another agent, and I explained the situation to her. She checked my file and insisted that my contract did not expire for another year. I became furious, and advised that I would report this to the CRTC, as it was a scam and a fraud. I told her to check my file and she would see that I have never signed a contract which would expire in 2010. She put me on hold and came back about 5 minutes later. She then stated that I was correct, and that my contract did expire in one week. She did not apologize, or express any concern that I had been so badly misinformed. She only asked me in a casual manner if there was anything else she could do for me. I told her that I wanted my account canceled, and that was the reason for the call in the first place, and that was the issue at hand. She acted as if she knew nothing about this request, even though I had been arguing with her about it for many minutes. I believe that Rogers does this deliberately, so that some customers will believe that they were mistaken, and will accept the extra year on their contract. This is a devious, dishonest practise, and I can't believe that they can get away with this.

I had called customer service for help in choosing a prepaid plan for my cellphone and my internet stick. After about 10 -15 minutes the customer service rep could not find one other than one that cost $190.00 and only offered me 20% off my roaming charges. I decided not to keep her on the line and to call back later

After a few hours I call back and the customer service rep was more knowldgeable and gave me pricing for packages for both

I was assured that the stick would not incur charges and since the price was not out of line considering the normal hotel charges for internet access I did not think $50.00 quoted was wrong.

A few days into my visit, my internet access was denied so I call Rogers and the customer service rep tells me everything is okay so I need to talk to the technical assistance person. This person could barely communicate with me in the trouble shooting. So I give up and call back later in the day when I get back to the hotel

I repeat the above and end up with the tech person again. He tells me that my access was denied due to the high charges I have racked up. I thank him and ask to go back to customer service. They inform me that I do not have any package for the stick but that $50.00 was for roaming for the cellphone. I explain that the rep who sold me the package even talk about the technical capacity of the stick and had assured me it would be enough for the week's trip. After 15 minutes she finally allows me to talk to the supervisor

As I explain my story he tells me that I did purchase the stick package but my usage was much higher so my charges were over $1, 000.00

I have been a rogers clients since the early 1990's when I got my first cell phone. I have rogers cable in my home. I have rogers for my business for telephones at one location and internet access for 5 locations and 3 cellphones with internet and text messaging access for all 3Rogers spends millions to promte themselves to us and its competitors are continually offering cheaper packages. Why can't they just spend some of that money and effort on keeping us as clients

I had two phones with rogers and they billed me for 1900 Canadian and i didn't even use it for that much i called them and told them but they only credited 300 dollars so im like no im not paying you any thing anymore so they now filed me for a claim and want me to pay 1900 at once they wont accept no monthly payment nothing i told them i don't have 1900 dollars to pay at once they told me to get some else to pay it for me and i don't have any to help me what can i do?

Were to begin...

Rogers has lost another customer.

Back in December 2008 I was charged for all my calls to my MY5. I had to sit on the phone with a Customer Service representative while I went through my entire call list and told them what the amounts were so they could reverse them. This took about an hour or so, not counting hold time.

In January 2009 I ordered the brand new Blackberry 8900 Curve over the phone, and requested to be put on a family plan with my Girlfriend. I chose to pay via credit card right away for the new phone. I received the phone along with a receipt that I had paid the $225.99. Everything was A-OK...

Until I received my next rogers bill... (isn't that how it always works?). Not only was there a charge for 199.99 for the new blackberry I ordered, My phones where not on a family plan.

They left my original phone on a "Student" plan and the 6GB data plan, and put my girlfriends phone on some random $45 plan. So I called them about this and was thrown around to different people until finally one of their reps was able to credit my account for the difference in plan price for that month. He also switched my phones to the family plan as originally requested.

What about being charged twice for that Blackberry? Well they had no record of me paying it... So I was told to fax in a copy of the receipt I received with the phone (it looked like a receipt you get from any store, as if they passed the credit card manually). So I faxed it in later that week..

A week or so goes by and I check my account... The charge was still there. So I called them back (for some reason my phone calls always get "dropped" when talking for extended periods of time). They told me to wait a few more days to see if they got the fax.

Another week goes by and I receive no call from them, so I call them back. Still nothing, In fact I'm told my Case# was closed even though it was never resolved. So i'm told to fax it yet again. This time my case# is upgraded to "super dooper priority" and I should receive a phone call "In a day or two max". Of course I never get called back.

I call them back again, this time their genius solution is to go to a Rogers store and show them the receipt I have. I arrive at the rogers store, what can they do for me? Pretty much nothing, takes about 40 min and all he can do is fax in my receipt to the same number I already did.

I called back the next day, of course they don't have the fax... I am pretty angry now, I have spent hours and hours on the phone (which constantly gets dropped and I have to call back). Now they have a new solution for me, Call my credit card company and have the charges reversed. "Rogers has an open door with the credit card companies to reverse payments" I was told. So after a lot of arguing I call Mastercard. Wow! I get to speak to an agent right away? What is this? Then I remembered I wasn't calling rogers... it was a normal company that wants people's business. They told me I couldn't "reverse" the payment because it was over 120 days, and that Rogers would have to do something on their end...

I'm going to call rogers again now...

Well the problem is still not resolved... I really want to cancel my account. I pay for two blackberries and cable internet with them, and they have been such a hassle to deal with.

I will try and post an update if this ever gets solved..

Bottom line: As long as you never have a billing issue Rogers is ok... As long as you never ever have to get something "fixed" with them it may be bearable to be a Customer, unfortunately for me I did have an issue (several) and it is unbearable.

I have had 2 phones with rogers for 3 years now. I had a 3 year contract so i was stuck with them. My bills were constantly wrong, there where number of charges for reasons even rogers staff could not explain. Now my 3 year contract expired and I was trying to cancel my contract. They where telling me becauce I added texting plan a couple of year back that my contract had 2 years added to it, which is not the case. After about 30 min of arguing they said they would cancel my contract in a yaer, and after about 20 more they ageed to cancel it on the date stated in the original agreement. In a couple of days I found out that my plan in fact was not canceled on the date it was suppost to and that they are expecting me to pay for an extra month because they have 30 day cancelation policy. When I phoned backed and argued that contract states the last day and that i do not wish to renew and they have no right to charge me for one more month (I don't even have their phone anymore). They asked me to fax them my original contract and said they will honor the agreement if it does not states 30 day cancelation policy which it doesn't. After I faxed it to them and phoned back, they claimed they did not recieve the fax and that I have to do it again.
As far as my second phone. I never went on a contrac it was support to be by monthly. I have never bought a phone from there just the SIM card. And after all this I wanted to cancel my second number and they are telling me that I still have years to go and I can;t cancel it. I have never signed a contract or resieved a phone form them, and they still would charge me 200$ in case of cancelation.
This company is really messed up. It is painfull to deal with. I would not sudgesst to anyone to get the phone with them. Just go with Sasktel or some other company awailable. Not Fido either, rogers and fido are the same thing.

My friend got one of the first generations of iPhone, when rogers started selling them, apple also had a new Firmware (in other words; new patch or program version). This was to help speed up the iPhone. Turns out, it didn't have an ON/OFF switch for data transfer. (as my friend told me)

So with no data plan and the phone was kept on network all the time, his next Rogers bill stacked up to 400$$. When he called customer services, they totally blew him off and only offered him one solution, more like a scam for all iPhone user, the solution was to sign a new 3yr contract with data services with rogers, and the 400$ bill will be wiped off of record. This is stupid, paying them 60$ and up per month just for that data plan and for a 3 yr contract.

I say every iPhone users should complain to CRTC (the mother of all phone network providers) about this ridiculous scam.

Why its a scam? Rogers stores or services did not notice their customers of the conditions or modifications of the upgrade. Nor did rogers or apple provided with an ON/OFF switch for this function. Therefore all users are being charged without notice.

I had a terrible rep service from Rogers in March 2009.
I am an international student and because some family issues came up, I had to leave Canada as three years contract expiry with Rogers wireless almost approaches. Luckily, I found somebody who likes to take my six-month left contract over.

As we both are busy of our own schedule, and I wanted to make sure what else we need to prepare so that we both do not have to waste our precious time by the careless mistake. So, I called Rogers service rep (actually, more than three times for triple check since I don't trust Rogers service reps that much) to ask about the preparations for the contract transfer procedures and they told me that I need to prepare for nothing but my personal information and the phone taker needs at least two pieces of ID, and if could credit card will work but not necessary.

I told this information to the phone taker to prepare before we meet up and finally, we set a place and began the transfer procedures. About half an hour long conversation with Rogers service rep, I was told that the phone taker must have a credit card in order to put a $50 security deposit into her new account. The phone taker did not have a credit card and we both both were very embarrassed by the information that the credit card must be used to put a security deposit when doing on-the-phone contract transfer.

At this point, I was little frustrated of the wrong information that I have received from Rogers services reps but still had to find a solution to transfer my contract. So, I asked the service rep if any other method can be used to put a security deposit other than credit card and the service rep told us to go visit Rogers branch and pay the security deposit by cash or debit. I apologized to the phone taker and we set an another appointment to the next day. And on the way back home, I called Rogers service once again and asked it is sure that the security deposit can be paid by cash or debit at the physical Rogers branch and she said " yes, I am very sure".

Next day morning, we went to visit Rogers branch in the mall and told them that we want the contract transfer. Here is another frustration, , , they told us that their branch does not offer the contract transfer service so that we had to move to other place which is called "Rogers Plus". " Ok, , that's fine as long as I can get this finish, , no more deal with Rogers.."

We took a C-train and arrived at another mall where "Rogers Plus" is and asked to the rep that we want to have a contract transfer and like to put a security deposit by cash or debit.

They said, "Why don't you do it on the phone?" and I said "because they do only accept credit card for the security deposit and they suggested me to go visit your branch if I want to put it either cash or debit!" Here is the best answer, "We are very sorry, but we also do not accept anything but credit card. and there is nothing we can do about it."

My anger almost came up right to my throat, but I tried my best to push it down and called Rogers customer service and talked to Billing department manager and he said " We are very sorry for you to have a wrong information, but there is nothing we can help, unless use credit card to put a security deposit.''

Don't know where to complain, so I just post it on here.

Rogers has continually operated in the most underhanded methods to gain a competitive edge in the market place. They have been allowed to use public market funds to purchase entire sub-divisions where new development is being constructed. They have already taken over existing clients from all other companies prior to this. -By way of hostile take-over.

Once again Rogers has sent out another notice to all customers informing them of a rate increase. This company operates like a monopoly while our government and politicians sit back and enjoy hidden kick-backs from Rogers executives.

How on earth could they get away with being allowed to buy up all of their competitors is something I just don't understand. In being given the privilege to make these acquisitions, the government has openly allowed Rogers to charge whatever increased fees they prefer. This misuse of power is now affecting the operations and decision making abilities of the CRTC. Rogers is no longer a "company" anymore, it is the arm of the Canadian government.

Rogers has a strict policy to provide compromised service while increasing fee rates and taking over existing companies through the use of public funds.

Our national anthem is in order...

I'd lost my phone on the way into work, work at a call center here. Didn't realize the phone had dropped off my belt at the time I was at work, most times I thought i'd left it at home like I usually did. However, on getting home, I got a message saying that someone found my BB Curve in the parking lot where I work. Great, figured they'd be able to return it to me, problem solved. How wrong I was. Called Rogers, got the line suspended for being. Called the RCMP after 2days of failed calls to contact the person who's got my BB Curve. Because of the "ONE" call that the person made to let me know he found my device. they're not able to do anything ( nor willing to either IMHO). RCMP tells me that rogers has to locate the phone via GPS locator, Rogers tells me that the RCMP have to locate it. i'm stuck in the middle, 8mo or so into a 3yr contract and no one willing to help get my BB Curve back. the # that came up on Caller ID won't answer, and the times they do, they say they'll pass on the message to the guy that found my device. all to no avail. my recommendation, if ya don't use data, go prepaid, go Virgin. or if you use data, don't go Rogers. wait till there's more GSM providers, or find that one has more data usage than Rogers. Especially if they offer data only plans.

I wanted to order setanta sports to watch soccer. I made it clear that I was visiting my parents house for the holidays and that I live in england. The rogers representative told me it was $14.99. I understood this as meaning for the month. What I found out later was that there is a minimum of a four-month contract. It was obvious to the rep that I was visiting and only was interested in watching a few games. I consider it lying for him not to inform me about the four-month commitment.
Shame on you rogers..

Company refused to stop the service (cable) even after I called many times. The bills keep comming and now I'm threatend me with a collection agency.
Here is a copy of my email exchange with Rogers

Sir,
It looks like there is a bad case misscomunication . I asked many time Apr, June, Oct to stop my subscription to cable. But for some reason your employee, refused to do that. So from the position that Rogers own me money I end up me owning Rogers some $120, for a service I did not asked or used. I do not understand I am liable for something wich is not my fault. Regarding your phone number([protected]), I tryed a few of time, without talking to somebody alive after half an hour of wait.
Again I notify Rogers many time to interrupt the service, and is not my fault that your employee failed to do that, so I see no reason to pay for a service I did not asked for.

Regards,
Alex

PS Merry Xmas

--------------------------------------------------------------------------------
From: Rogers Cable Customer Service
To: alex costin
Sent: Friday, December 19, 2008 7:29:20 AM
Subject: Re: Your Rogers Cable Technical Support Inquiry (KMM55491459I114L0KM)

Dear Alex Costin,

We noticed that you recently contacted Rogers Communications, utilizing
the 'Contact Us by Email' service on Rogers.com. Customer Service is
very important to Rogers Communications. We continually strive to exceed
our customers' expectations. The Email Team "Ecare" would like to
acknowledge and apologize that we did not meet your expectations of
receiving a response within 24 hours. We apologize for any inconvenience
we caused you.

Thank you for taking the time to write to us, we appreciate your use of
online customer service.

In your recent email, you have informed us that you cancelled this
account at the end of April, but you are still receiving invoices.

When we look into this, we see that this account was on Travellers
Ticket option from April to June 2008. This option is similar to a
seasonal suspension for your services, while you travel. We also see
that you called in in June and it was explained to you at that time that
the account had not been cancelled. At that time, you chose to
downgrade your services to basic analogue. You called in again in
October, and once again it was explained that the account has not been
cancelled.

Presently this is an active account that is entering a Pending
Disconnect stage due to non-payment. If this happens, you will still be
responsible for any money owed. If a payment is not made, then
eventually the account will be sent to a collection agency and this will
affect your credit rating.

We suggest that you contact contact Wireless Accounts Receivable toll
free in Canada at [protected] from a landline or *567 from your
wireless between the hours of Monday to Friday from 7AM to Midnight and
Saturday from 8AM to 9PM EST to create a Promise to Pay to avoid the
above mentioned scenario.

For your security and to ensure the confidentiality of all customer
accounts, we are unable to complete disconnection requests via e-mail.
We kindly ask that the account holder contact our customer care center
by phone at your convenience. You may contact our Wireless Customer
Relations department toll free from a landline at [protected] or by
dialing *611 from your wireless phone. Our Hours of Operations are
Monday to Friday from 8AM to 9PM and on Saturday from 8AM to 6PM, EST.

Please note we do require 30 days notice for cancellation and we are
unable to disconnect accounts that have been disconnected due to
non-payment.

We are pleased to have been able to address your inquiry. For additional
information please visit our website at www.rogers.com. You are a valued
customer and we thank you for your business.

For future email correspondence with respect to this e-mail, please
quote reference number [protected]

Regards,
Karen W Rogers Online Customer Support http://www.rogers.com

Original Message Follows: ------------------------
BD 23/03/48
Pin# no idea. Maybe some other questions.
Call me on 4167330652H or 4166975573C
Alex

From: Rogers Cable Customer Service
To: [protected]@yahoo.ca
Sent: Wednesday, December 17, 2008 2:34:12 PM
Subject: Re: Your Rogers Cable Technical Support Inquiry
(KMM55453168I114L0KM)

Dear Alex Costin,

We noticed that you recently contacted Rogers Communications, utilizing
the 'Contact Us by Email' service on Rogers.com.

Customer Service is very important to Rogers Communications. We
continually strive to exceed our customers' expectations. The Email Team

"Ecare" would like to acknowledge and apologize that we did not meet
your expectations of receiving a response within 24 hours. We apologize
for any inconvenience we caused you.

Thank you for taking the time to write to us, we appreciate your use of
online customer service.

In your recent email, you have informed us that you are billed for
services which you have disconnected.

Please send us your Date of Birth plus any password that you may have
personally attached to this account, for verification and security
purposes. If there is a 4 digit PIN number on this account, we shall
need that as well.

Once we have the necessary verification information, we can then address

this.

We are pleased to have been able to address your inquiry. For additional

information please visit our website at www.rogers.com.

You are a valued customer and we thank you for your business.

For future email correspondence with respect to this e-mail, please
quote reference number [protected]

Regards,
Karen W
Rogers Online Customer Support
http://www.rogers.com

Original Message Follows:
------------------------
*** Your Rogers Cable Technical Support Inquiry ***

Account Number --> [protected]

Name --> Alex Costin

Email --> [protected]@yahoo.ca

Address 1 --> 61 Santa Barbara Rd

Address 2 --> Toronto

Postal Code --> M2N 2C3

Subject --> Your Rogers Cable Technical Support Inquiry

Comments --> I called back in end of April and I asked to have the
service
disconnected. The bills keep coming, even I called at least 3 times,
repeating my request. Nobody is using the service, and I do not intend
to
pay for something I do not use. Please stop the service and stop billing

me for a service I do not use from April, and I do not intend to use.
If
you have any question please call me on [protected]
Thanks
Alex

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--------------------------------------------------------------------------------

Yahoo! Canada Toolbar : Search from anywhere on the web and bookmark your favourite sites. Download it now!

I was intrigues by all the commercials for the Rogers Wireless Internet Stick so I bought one. The ads all seem to be "plug and play" and the instructions indicated just that. My laptop is not brand new but is only two years old. I tried to make it work and could not. Took it back to the dealer and they tried and then called Rogers themselves only to be told that it works "with about half of the laptops they try it on". And that's laptops that are suppposedly compatible. It doesn't work on Mac's at all.
So, I returned it and thought that was the end of it. Apparently not. I continued to get billed for the "monthly service". I called to try to get that resolved only to be told that Rogers couldn't help me with that - I needed to go back to the store. So ... bottom line - very unhelpful people and a product that clearly does not work the way it is advertised.