Rogers Communications’s earns a 3.8-star rating from 438 reviews, showing that the majority of customers are satisfied with services.
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customer service 'white liars'
I wanted to order setanta sports to watch soccer. I made it clear that I was visiting my parents house for the holidays and that I live in england. The rogers representative told me it was $14.99. I understood this as meaning for the month. What I found out later was that there is a minimum of a four-month contract. It was obvious to the rep that I was visiting and only was interested in watching a few games. I consider it lying for him not to inform me about the four-month commitment.
Shame on you rogers..
wrongful billing
Company refused to stop the service (cable) even after I called many times. The bills keep comming and now I'm threatend me with a collection agency.
Here is a copy of my email exchange with Rogers
Sir,
It looks like there is a bad case misscomunication . I asked many time Apr, June, Oct to stop my subscription to cable. But for some reason your employee, refused to do that. So from the position that Rogers own me money I end up me owning Rogers some $120, for a service I did not asked or used. I do not understand I am liable for something wich is not my fault. Regarding your phone number([protected]), I tryed a few of time, without talking to somebody alive after half an hour of wait.
Again I notify Rogers many time to interrupt the service, and is not my fault that your employee failed to do that, so I see no reason to pay for a service I did not asked for.
Regards,
Alex
PS Merry Xmas
--------------------------------------------------------------------------------
From: Rogers Cable Customer Service
To: alex costin
Sent: Friday, December 19, 2008 7:29:20 AM
Subject: Re: Your Rogers Cable Technical Support Inquiry (KMM55491459I114L0KM)
Dear Alex Costin,
We noticed that you recently contacted Rogers Communications, utilizing
the 'Contact Us by Email' service on Rogers.com. Customer Service is
very important to Rogers Communications. We continually strive to exceed
our customers' expectations. The Email Team "Ecare" would like to
acknowledge and apologize that we did not meet your expectations of
receiving a response within 24 hours. We apologize for any inconvenience
we caused you.
Thank you for taking the time to write to us, we appreciate your use of
online customer service.
In your recent email, you have informed us that you cancelled this
account at the end of April, but you are still receiving invoices.
When we look into this, we see that this account was on Travellers
Ticket option from April to June 2008. This option is similar to a
seasonal suspension for your services, while you travel. We also see
that you called in in June and it was explained to you at that time that
the account had not been cancelled. At that time, you chose to
downgrade your services to basic analogue. You called in again in
October, and once again it was explained that the account has not been
cancelled.
Presently this is an active account that is entering a Pending
Disconnect stage due to non-payment. If this happens, you will still be
responsible for any money owed. If a payment is not made, then
eventually the account will be sent to a collection agency and this will
affect your credit rating.
We suggest that you contact contact Wireless Accounts Receivable toll
free in Canada at [protected] from a landline or *567 from your
wireless between the hours of Monday to Friday from 7AM to Midnight and
Saturday from 8AM to 9PM EST to create a Promise to Pay to avoid the
above mentioned scenario.
For your security and to ensure the confidentiality of all customer
accounts, we are unable to complete disconnection requests via e-mail.
We kindly ask that the account holder contact our customer care center
by phone at your convenience. You may contact our Wireless Customer
Relations department toll free from a landline at [protected] or by
dialing *611 from your wireless phone. Our Hours of Operations are
Monday to Friday from 8AM to 9PM and on Saturday from 8AM to 6PM, EST.
Please note we do require 30 days notice for cancellation and we are
unable to disconnect accounts that have been disconnected due to
non-payment.
We are pleased to have been able to address your inquiry. For additional
information please visit our website at www.rogers.com. You are a valued
customer and we thank you for your business.
For future email correspondence with respect to this e-mail, please
quote reference number [protected]
Regards,
Karen W Rogers Online Customer Support http://www.rogers.com
Original Message Follows: ------------------------
BD 23/03/48
Pin# no idea. Maybe some other questions.
Call me on 4167330652H or 4166975573C
Alex
From: Rogers Cable Customer Service
To: [protected]@yahoo.ca
Sent: Wednesday, December 17, 2008 2:34:12 PM
Subject: Re: Your Rogers Cable Technical Support Inquiry
(KMM55453168I114L0KM)
Dear Alex Costin,
We noticed that you recently contacted Rogers Communications, utilizing
the 'Contact Us by Email' service on Rogers.com.
Customer Service is very important to Rogers Communications. We
continually strive to exceed our customers' expectations. The Email Team
"Ecare" would like to acknowledge and apologize that we did not meet
your expectations of receiving a response within 24 hours. We apologize
for any inconvenience we caused you.
Thank you for taking the time to write to us, we appreciate your use of
online customer service.
In your recent email, you have informed us that you are billed for
services which you have disconnected.
Please send us your Date of Birth plus any password that you may have
personally attached to this account, for verification and security
purposes. If there is a 4 digit PIN number on this account, we shall
need that as well.
Once we have the necessary verification information, we can then address
this.
We are pleased to have been able to address your inquiry. For additional
information please visit our website at www.rogers.com.
You are a valued customer and we thank you for your business.
For future email correspondence with respect to this e-mail, please
quote reference number [protected]
Regards,
Karen W
Rogers Online Customer Support
http://www.rogers.com
Original Message Follows:
------------------------
*** Your Rogers Cable Technical Support Inquiry ***
Account Number --> [protected]
Name --> Alex Costin
Email --> [protected]@yahoo.ca
Address 1 --> 61 Santa Barbara Rd
Address 2 --> Toronto
Postal Code --> M2N 2C3
Subject --> Your Rogers Cable Technical Support Inquiry
Comments --> I called back in end of April and I asked to have the
service
disconnected. The bills keep coming, even I called at least 3 times,
repeating my request. Nobody is using the service, and I do not intend
to
pay for something I do not use. Please stop the service and stop billing
me for a service I do not use from April, and I do not intend to use.
If
you have any question please call me on [protected]
Thanks
Alex
Yahoo! Canada Toolbar : Search from anywhere on the web and
bookmark your favourite sites. Download it now!
--------------------------------------------------------------------------------
Yahoo! Canada Toolbar : Search from anywhere on the web and bookmark your favourite sites. Download it now!
The complaint has been investigated and resolved to the customer’s satisfaction.
hi there, i recently had rogers come out and install cable to my home at 1478 highbury ave n5y5n6. the man that ran my new line to the house said that someone would be here in a couple of weeks to bury the cable line, but a couple of month's have gone by now and my cable line is still laying on the ground and in the air.i would appreciate it if someone from rodgers would get back here and bury the line before someone runs it over with the lawnmower, this may not be an important issue for you, but it is for me, so once again my name is brad conlan my address is 1478 highbury ave north, london, ont. n5y5n6, my phone number is [protected]. i would really appreciate this getting handled before my cable line get's destroyed by the lawnmower thank-you. my account number is 232-[protected]
i received a very annoying phone call early this morning before i was out of bed from a lady with a foreign accent. She tells me there is something wrong with my computer, i get out of bed, turn on my computer and tell her it's working fine, she went o atirade very harassingly till i hung up. Was this a legitimate call?
doesn't work
I was intrigues by all the commercials for the Rogers Wireless Internet Stick so I bought one. The ads all seem to be "plug and play" and the instructions indicated just that. My laptop is not brand new but is only two years old. I tried to make it work and could not. Took it back to the dealer and they tried and then called Rogers themselves only to be told that it works "with about half of the laptops they try it on". And that's laptops that are suppposedly compatible. It doesn't work on Mac's at all.
So, I returned it and thought that was the end of it. Apparently not. I continued to get billed for the "monthly service". I called to try to get that resolved only to be told that Rogers couldn't help me with that - I needed to go back to the store. So ... bottom line - very unhelpful people and a product that clearly does not work the way it is advertised.
The complaint has been investigated and resolved to the customer’s satisfaction.
A person phoned me on behalf of Rogers in January to offer me a promotional discount on my existing wireless internet subscription. She explained that is was a retention program, so as long as I did not cancel for a year, the discount would apply. I indicated that I was interested, but that I would be moving in with my boyfriend in August, and since he already has Rogers internet, I would have to cancel the service at that time. She said "As long as you are moving in with someone that is already a Rogers customer, you would not be penalized, so you are eligible for the discount". Having dealt with many painful Rogers service issues in the past, I asked again, and was reassured that I wouldn't be assessed a cancellation fee in August (you already know where this story is going, I'm sure). She then transferred me to someone else who she said would actually make the change to my account. So, I asked the second Rogers person the same thing, explaining the situation with the move, and she responded that it would be no problem, I would not have to pay a cancellation fee...Flash-forward to today, when I called to cancel my internet and was told that I would have to pay a cancellation fee, that there was no policy to waive the fee for someone moving into an already-Rogers subscribed home, and there was no notes attached to the January change in my file saying that they had told me that. So, I asked him to request the recording of the January phone call (yes, I've been through this all before with Rogers, sadly I know how this works), and he said he'd request it from his manager, but that it had been a third party doing the January promo calls, so they may not have access to the recording. So, now I am waiting for the manager to call me back, as the days until my move are going to tick down, and of course they require a ridiculous 30-day cancellation notice. I honestly sometimes wonder if this kind of stuff is a sanctioned business practice at Rogers to make more money- just wear down your customers with conflicting information and clueless customer service people until they give up and pay to make the frustration go away. I know that sounds crazy, but I can't believe that a company can be this predictably inept by accident.
fraud on my accounts
MY story is long but I am going to make it short. I am rogers customer since december 2002. like today 6 years I have 5 cell phones cable internet. my average monthly bill 400 dollars.in september 2008. I get a phone call from rogers customer service. asking me how is my I phone and if iam satisfy with the phone. I was surprise what are they talking about, they said that ihave order 2 iphones not one. make a long story short they said that they are going to adjust the story.
1-the fact is they accusing me with theft and this not accebtebale.
2-I did not receive any invoice in september and october.
they call me for the payments I said that I dont have any invoice. so roger customer services thy changed my address to a different one and all the invoices are going there. they want me topay over 1000 dollars with no invoices.in september all my phones name display has changed.
the suspend my services because I did not pay, the reason is that I dont have invoices. I ask to send me a copy wich I got charge extra to sed the invoices.
I start paying the 1st invoices but the charges are not correct.
rogers they admit that fraud has been done tomy account. and they dont care they want to pay for it you call customer services after hours and hours waiting they hang up on you. and now they suspend my services again whish is their mistake not me I have all the proof. this is uneccaptable fro rogers wireless. thanks
The complaint has been investigated and resolved to the customer’s satisfaction.
i agree .they do not care.they will sign you up for all sorts of things, but it's very difficult to disconnect anything.they put you on hold then hang up.if asked what happened and why the services weren't disconnected they say the call was dropped.when asking for the name or reference # of the representative you are speaking with, they don't match.they get commission for any sale.i found out i got five features to my phone and i didnt want any.you need to confirm your order a minimum of 4 times.i don't know why it needs to be so frustrating.
customer service inadquancy
Everytime I call Rogers to inquire about my account, there's some new information in there that I had nothing to do with. It seems there is lack of communication between the customer service reps. At one point I even talked to a "supervisor" informing her to listen to the apparently recorded conversation I had with a previous customer service rep to get the right info, as I was told one thing but my account said differently. How convenient that they can't access these recorded calls..."Oh it will take MONTHS". Thing is, I called Rogers EVERDAY for 2 weeks trying to get some sort of info from anyone with what was going and nothing. Their people don't care to finding out what the correct information is and there's nothing customers can do except feel helpless.
ROGERS SUCKS! IVE BEEN ON HOLD FOR FOUR HOURS LIKE WHAT THE HELL I HAVE A LIFE! :|
service
On Fri. Nov 8/08, as the final month of our 3 year contract approached, my spouse contacted Rogers to renew our contract and to actually order two new cell phones. After being told we were considered excellant customers based on our three year history, the deal was made, and charges were calculated. No word from the rep regarding when the final payment for the new phones was due.
Today, Wed., Nov 12/08, after yesterday's day of morning, I attempted to use my cell phone. My call was directed to Rogers customer service, where I was informed that charges on my account were over the limit, and therefore, our service had been suspended.
After bouncing between billing and customer service for approx. 1 - 1 1/2 hours, we determined we were over our limit because of the new phones we had purchased, but not yet received. Furthermore, despite our history and the fact that we still had a month on our current contract, nothing could be done to reinstate service until payment had been received.
Know what they can do with their service? And, where else do I write.
I had a similar experience with the Rogers Wireless store in Kildonan Place mall. An employee there said I could upgrade my phone for $75.00 and my boyfriend could get a new phone for $250.00. We had no intention of spending $325.00 that day though, so we declined the offer.
Now here's where it gets interesting - the store manager then told us that he could arrange for us to get both phones that day without making an immediate payment. He assured us that the hardware costs of ~$325.00 would be set up on a separate "hardware upgrade plan", to be paid off over a six month period. He entered the information for the new hardware into their system and told us we would receive the payment plan information with our next monthly statement. We left the store as happy customers.
Next month when we received our statement we were enraged soon-to-be-former-customers...
The balance due showed our regular monthly fees, PLUS the $325.00 whole hardware cost, PLUS a "hardware upgrade" fee of $40.00! Our total bill for that month was over $600.00! When I spoke with a customer service rep, I was told that they had no such "hardware upgrade plan" and that we were obviously mistaken. Rather than believe that their store had intentionally mislead their customers or, in the very least, offer some kind of remedy to the problem, they simply demanded the full amount be paid by the next month. Failure to make the full payment would result in the suspension of our service.
We paid them their money and immediately cancelled our service with them. $400.00 early cancellation and all.
Horrible company.
phone died before contract expired
I have a Blackberry wireless phone. I signed a three-year contract and purchased a warranty from the kiosk that was a Rogers dealer with the knowledge that if I didn't use the warranty I would get my money back.
I went to use the warranty when the screen on my phone cracked. Not covered. More over, the dealer went out of business and was replaced by another dealer - and the warranty - that company has gone bust too.
Ok, time to review my options.
1. Go to Telus
2. Purchase an iPhone
3. Purchase another Blackberry
As I was already a Rogers subscriber, in order for me to take advantage of all the offers on the table, I would have to pay a hefty upgrade fee - so I will waited.
I looked at iPhone but was not confident in the screen and the battery issue was a real turn off. Too bad as I was prepared to upgrade to the iPhone.
Over to the RIM's Blackberry Bold. Well, with a little bit of negotiation I managed to get a better upgrade price on the Bold and ordered one.
After a week I called Rogers and was told there was no stock.
A week later, I called again and was told that 1, 000 units came in, but I was not one of the recipients. Cancelled the order.
A day or two later, my existing Blackberry device stop working all together. Now I am on an emergency phone that I had in the dresser drawer. No data service, just the phone.
So, back to my first thought.
1. Go to Telus
2. Go to a Kiosk where service is so bad that the word customer should be imprinted on the forehead of every representative that works in these places.
3. Go back to Telus and wait for the Storm. But, the Storm doesn't have WiFi.
So Rogers - thanks for nothing.
Apple – Solve the battery issue
RIM – put WIFI in the Storm
That's bizarre... I bought a Curve from Rogers a year ago and a renewed contract. Within a month, I damaged the phone somehow and the USB port stopped working. I called Rogers, explained the phone was not working, they sent me a new phone 2 days later. Another 6 months later, I dropped the phone (for the hundredth time) and cracked the screen. I called them, they sent me a new phone 2 days later. I never paid any 'protection insurance', nor any warranty fees, nothing but the monthly phone+data plan. They just send me a new (refurbished) phone whenever I break mine, which has happened at least 4 times in the past few years.
My understanding is that as long as you have a Rogers contract, they will replace your phone (with a same-model refurb), all you pay is the shipping fee. That's been my experience!
billing & product
Im just finsihed talking to April id#403008 and her Manager Darren.
My phone is disconnected for not paying the bill on time and i called rogers that i made a past due payment which i was hoping that shouldnt be more than $200.00.But turnout the bill is about $1600.00 .
I asked April the the rogers rep please explain me my bill and she was unable to go back and inform my correct charges and keep telling i cant do any credits and cannot be able to restore your service even though i made the payment of $449.00, Moreover when i asked her what is the total minutes you have charged me then she told me that you have only 350minutes free minutes, I told she is wrong and i have my bill that shows that i have a plan for 700 free minutes she kept saying no we dont have a plan for you for 700minutes and she keeps arguing and didnt want to do anything for me, finally i asked her to call the manager and surprisingly he was there and was listing to the whole conversation and i have explained him the situation he ignored the matter and didnt belief that i have this plan.Finally i hung up got frustarted and i dont know what to do about it, Rogers owe me money .
August 18th i hade spoken to someone and corrected few things which was wrong on my bill and the agent happily corrected for me and also informed me that i have been charged wrongly on the bill which he corrected and offered me 3mths of communications package free whatever they call this service i didnt know.
Please help me on this matter whoever reads this hopefully someone from rogers please call me.I hope they take serious matter with Darren and april and i hope we dont have such a ignorant employees, Please they are other services out there ROGERS IS NOT THE ONLY CHOICE.
Thanks for the GREAT SERVICE I HAVE RECEIVED FROM ROGERS I WILL MAKE SURE I WILL CANCEL MY PLAN ASAP.
collections/credit
After 10 years with fido, a late payment resulted in
A freeze in service from fido.
This helped me to decide to quit using fido.
I was billed for the time period that my service was de activated and I refused to pay. I could not get them to understand that there was obviously no uasage during the de-activated period so why should I pay. "you didn't make us aware you you were cancelling".
Bs. My phone is dead. End of story. After repeated calls from nco collections they put a charge on my credit rating.
Thank you rogers for sticking it to me after 10 years of my loyalty!
Rogers, you suck big time! Bandits!
Bill
Ontario
the same thing happened to me
now its on my credit rating
no notice no accountability to talk to you
I totally agree with you. I was with Fido for 10 years and service was great up until they were bought by Rogers. It was all down hill then, soon my bills were incorrect monthly. Long story short, I cut them off and went to Koodo's which is technically owed by Telus. I paid my final bill with Fido and they still billed me for the next month. I didn't pay it and two years later is shows up on my credit. I now have to clear this up with them before it ruins my credit. Shame on them
As a matter of fact, I have already unlocked my Fido cellphones by myself (Yay!) and I shall do more. (Tip: Your Fido phones are, sadly locked can use with this or Rogers carrier only, I heard in AT&T from the States if you ask their customer support nicely by making some excuses like you are going on a trip to Europe...
they will give you the unlock code to the unlock your branded cellphone
so you can use it in any country. My next goal is flashing the original firmware (without Fido logo or its internet options on it of course)
This is already one form of protest.. I know that this is a breach of contract or illegal.. BUT I don't care about Fido anymore as they cheat for their pleasure, its their fault.
Why should I honour the contract when they failed to deliver what the customer wanted, and always
cheat, nickel and dime poor customers even in times of economic difficulty?
Why the Canadian government support the cruel behaviours of the monopoly companies like the Big three Rogers, Telus and Fido?
Also, I find it very interesting that only Canada and the UK sells locked phones only like the Blackberry instead of unlocked ones? is this kind of manipulation on the customer and insult on the customers intelligence?
Do you know in the Far East, you can buy the original unlocked cellphones like the Blackberry and Sony Ericssons for a relative cheaper price compare to the rip off deals by those 3 phone carriers in Canada. One day Fido shall learn its tough lessons of cheating poor customers and their loyalty. They shall be bankrupt
If you have a Fido/Rogers phone, you have two choices, either immediately cancel it, or unlock it.
Do NOT, I repeat do not ever do business with this unethical company..unless you wanted to get a high blood pressure. Canadians (expecially those who had been victims by Fido), We must speak up for the sake of a better tommorow for everybody.
So this is the letter I wrote to Fido, regarding my past service... long story short... (youll read more in the letter) after 1 year, i switched to rogers from fido (same company) cause i wanted a phone fido didn`t have, they informed me no ECF and i called htem several times to make sure there was none. SO... in the end, i get a collection call from NCO saying i owe fido 235$... READ ON)
-------------------------------
I am writing to file a HUGE complaint against YOUR company. I was a Fido Customer for about 4 years. I was interested in purchasing a Blackberry in November 2008, and realized that Fido does not carry them anymore. So I called a customer service Rep on the Fido number through my phone, and asked How much it would be to Cancel My Contract. I was told 200$, BUT if I switched over to Rogers after my 1 year mark with my new contract (which was November 29th 2008) It would be NO CHARGE to switch to Rogers because rogers owns Fido. I said great. I waited until November 29th 2008, went into a Rogers Dealer, and explained to her what I was doing. She was extatic and said it would be no problem. She was extremely helpful. I called fido to double check everything would go okay, they informed me yes, and No Cancellation fee of $200 was being charged to my account because I was switching to Rogers. We Activated my rogers phone, and before everything could be complete, the representative Had to phone Fido to switch over my phone number. While on the Phone... She was then informed that They could not cancel it until November 30th 2009, and was informed that was the date of my 1 year mark. The Rogers representative was extremely angry at the CSR through Fido and was arguing on the phone with him that November 29th 2008 WAS the 1 year mark, and his information is wrong... And told him that i WILL NOT be charged a CSF. She asked to speak to his supervisor, she was put on hold by the Fido CSR. 45 minutes later, the Fido CSR comes on the phone and informes the Rogers representative that his Supervisor is not Available. He says he will cancel the Fido Contract tomorrow, when the number is switched to Rogers, and I will not be charged a Cancelation fee. The rogers Representative makes sure he types in this whole conversation to my Customer File with FIDO and hangs up. We then proceed with my Rogers account, Pay, and off I go. The Next day on November 30th 2008, I go into a Fido Store in Langley, BC (not a booth, but a STORE) to double check my account has been cancelled with no charges. I was ensured by the CSR for fido IN PERSON, that my account is cancelled and all was ok.
YAY, SO... Next month in December... I get an e-mail from Fido (I did Email and online billing ONLY) saying my monthly invoice was available to see... confused... i call FIDO AGAIN, and ask why this has happened. I get informed that it must be a mistake, and it will not happen again, and that I do not owe them Anything. OK. Next month in January it happens again. AGAIN I PHONE FIDO, and say the exact same thing, and am told the exact same thing. I asked them why I even have a file with them anymore, seeing as Im with Rogers, Not Fido, but whatever.
NOW, ON MONDAY MARCH 2nd 2009, I GET A CALL FROM RCO COLLECTIONS SAYING I OWE $235 TO FIDO. I say... NO that is a complete mistake. The collections Lady, `JANET` informes me what i need to do is phone fido and see what happened. So then, I PHONE FIDO AGAIN and say why am I in collections... I havent had a phone with you SINCE november and it was canceled and switched for NO CHARGE to ROGERS. The lady named MARLYNE (who actually spoke ENGLISH FOR ONCE) said there was a cancellation charge for me canceling on november. I said no, that is a mistake... explained what I was told, and she said, ok, im going to put you on hold for a moment, and i said ok. At this point I am SO FRUSTERATED WITH MY PAST SERVICE I AM NEVER GOING TO REFER ANYBODY TO FIDO, AND AM TELLING THEM TO SIGN WITH TELUS OR BELL. Marlyne come back onto the phone, and says there has been an `ERROR` on my account. APPARENTLY i was supposed to call Fido, 30 days after I Cancelled my Contract to say I have Signed on with Rogers and NO charges should be made. Hmmm... I seem to recall calling fido to complain in DECEMBER AND JANUARY about receiving invoices and telling them I HAVE SIGNED ONTO ROGERS. Marlyne explained to me this was an error and that the collection is getting REVERSED, and to phone Fido back on Friday March 6th at the very latest to make sure everything was reversed. I was assured that there are going to be NO CHARGES and will probably recieve a rebate because I payed a LAST BILL i was not even supposed to pay, and NONE of this will affect my credit... Because it BETTER ###ING NOT! I said okay, and thanked Marlyne for her patience(and for once) the GOOD customer service. I then phone the RCO collection agency and informed them what was going on, and they said okay to phone them on friday and when Fido does the reversal everything will be okay.
So friday awaits, and everything SHOULD be running smoothly... If not... I AM GOING TO THE MEDIA WITH FIDO AND HOW CRAPPY THE COMPANY IS. IT IS A SCAM AND YOU DO NOT APPRECIATE YOUR CUSTOMERS OR THEIR SERVICE. I HAVE FANTASTIC CREDIT, AND HAVE WORKED HARD TO MAINTAIN IT THAT WAY, AND WILL BE IN THE PROCESS OF PURCHASING A HOME LATE THIS YEAR. THERE BETTER NOT BE AN AFFECT ON MY CREDIT BECCAUSE OF STUPID PEOPLE MAKING BIG MISTAKES AND ERRORS SO FIDO CAN SCAM PEOPLE OUT OF MONEY AND RUIN THEIR CREDIT. IT IS NOT MY FAULT YOU CANT PROPERLY TRAIN YOUR CSR`S, OR ONLY WANT TO PAY 2$ AN HOUR FOR PEOPLE IN 3RD WORLD COUNTRIES TO ANSWER CUSTOMERS SERVICE CALLS. IF THIS IS KEPT UP THE WAY FIDO IS BEING RUN, YOU WILL GO BANKRUPT
----------------------------------------
So lets hope this ### dones`t do ANYTHING to my credit, or I am storming in to their office and Vancouver, and giving ###! and not leaving... until everything is fixed... because we all know if can be done with the click of a mouse... too bad they have ### customer service reps working for them they dont know how to work a computer.
I give thumbs up for this article too. I also have been a victim of Rogers and Fido's dishonesty. They offer poor service, don't inform you of hiden fees and fail to inform on how much their new producta can cost you an arm and a leg.
I threw 400$ out of the window for a phone that I can no longer use. But I consider myself lucky because I know some people that had a thousand dollar debt with these crooks and had to go to court.
It is unfortunate that such a business like Rogers and Fido lack such business ethics and etiquette.
And I do agree they are obnoxious and rude.
I think it is time that people voice their complaints and let people know to do business. To my satisfaction, I have many friends that do business with other cell phone providers when I told them my unfortunate story with Fido and Rogers. And I hope I can inform as many people possible for the years to come not to do business with them.
Sorry..there seems to be something wrong with the attitude function of this website..I chose "Agree" on my 2 comments but it showed the Disagree icon..i don't understand why.. hrm...
(Correction, Sorry) I think Fido doesn't care about customers, just our money..so they can stay afloat.. I have been loyal customer to Fido for more than 2 years only to have them hit on my back with unfair and excessive fees, late account charges (as they either didn't send the invoice or send it late after the due date.. can you believe this?), ecf ($400 max for a phone that was scammed at $0) and etc...
Thats why we should complain to Fido and CRTC (for allowing these kinds of corporations like the Big 3 to exist) by speaking out about the poor and nasty treatment by them the more people speak out, the more disadvantageous the company will be..This way they will have to back down and listen and care about customers..
100% ripping people off no conciderations for customers at all
In January 2008 I signed a 3 years contract with Rogers for the new Blackberry Pearl. The slaes person assured me that this phone will work in Korea, China and Mongolia where I do Business and travel often. The Map showed showed most of the world. during my First Trip to Korea, the phone did not work, in most of China it did not and only in Limited areas in...
Read full review of Rogers Communications and 9 commentscustomer service
If you have tried to call rogers customer service, you know where I'm going with this. EVERY time they are experiencing "high volumes" of calls showing their lack of capacity for the obviously high number of complaints. Ironic for a telephone service provider? The last time I called I was on hold in "priority" sequence for 20 minutes. When I eventually reached a real person I was told to call back in 2 hours because they had computer problems - another ironic issue considering they are an internet provider. Last year they cut my cable and left me with no phone for an hour. Apparently this was planned but told noone! This company is a monopoly and constantly cons people into accepting special deals only to find your monthly payment increases again and again.
Wow, you turn on your tv nowadays and it seems each channel has its own volume level. Seems the volume level really peaks when a Rogers commercial comes on (what a coincidence). Why do i need a Rogers commercial coming on telling me to get Rogers Cable or to get Rogers Internet services or Hoem Phone services. I think each customer should have commercials displayed based on the product they dont have. If i dont have internet, then sure show me Rogers internet commercials, but come on every 5th commercial seems to be for Rogers Cable advertising something i already have.
Also it would be nice to have a balance for volume where i can adjust the volume of all channels through the cable box menu so thatall channels have the exact same volume level. It is not fun turning the tv channel and waking up people
I just got off the phone a short while ago regarding an overbilling. Some $80 was attached to the bill as a "connection fee".. Imagine if I had direct payment set up through my bank account and didn't pay attention to my bill thinking it was static. Well Rogers would be taking money from me and its nothing short of a scam. If you don't notice or bother to call them up to find out what the extra billing is about then they just pocket the money. Its funny how grocery stores are forced to have checks in place for sale prices at the cash but none are watching to see how many millions a company like Rogers Cable is scamming out of peoples pockets.
A lot of people arn't aware of how shifty the Rogers bill can be. For instance in my case I have wireless, internet and cable all on one bill. My older cable provider (bought out by rogers) used to bill me for the service after I got it meaning I didn't get billed for a month till after that month was past. Rogers bills me BEFORE I get the service.. and not only that if the payment isn't right on time they tag on what they call a "service fee" of $25 ! .. So for example Im a little late on my payment they add another $25 onto my bill. Its not interest just a flat out late payment charge for services I've not even received. Further Im not sure how they do the wireless billing.. in advance no less because well my bill you would think was hinged on my long distance calls.. somehow its not. I can't tell how because their customer service reps are only more interested in threatening to have my service shut off. But the problem is that the scam is getting too big and its near out of my ability to afford.
Originally I was sold a wireless plan 2 phones for thirty dollars a month.. after I start getting my bills I see that its actually $60... Once rogers turned my phone service off just before Christmas demanding I pay some $200 to have it hooked up and to ensure the rest of my services were still in place as well. Basically they took presents out from under the tree.
I could go on and on.. but the point is who is watching to see how many millions of dollars rogers cable is pocketing ? How many people call rogers up regarding their bill and over charging? How can rogers legally charge a "service fee"/late fee on services not recieved? I've had my services cut back substantially because I can't afford the payments that are aggravated by their scams like "service fee"s (which isn't a service at all mind you) and still the bill is somehow much higher then it should be. I look through the jumbled mass of billing they send me and its just not clear whats going on. High speed internet $40 basic cable $35 (which includes a digital black box I no longer use or need so I tried to explain to them I don't want to be charged for but they insist I can't return it) and 2 wireless phones $60. $135 is what I should be paying but somehow they are billing me upwards of $185 and I can't clear it up. The problem with just dropping them is that I have a stupid wireless contract for 3 years and all the services are to be bundled.
When I call them to ask about payments I feel like Im talking to some kind of collections agency.. not a customer. If I ever get out of this plan I'll never go back with this company again.
Rogers is a fraudulent company. They trump bills in hopes you do not pay them so that it can be send to collections to collect an insurance pay out for money lost. The losers always end up as the insurance companies but they have no way to prove its fraud.
My gf reported her phone stolen and they said they would charge 7 dollars a month after that to keep the account active... I know it makes no sense at all. This was a complete fabrication on their part. They continued to charge full price and late fees and interest and to not send her a bill for 8 months! It obviously ended up in collections but collections wouldn't even deal with it because they know its a fraudulent bill so they want us to bully Rogers to drop it... yeah right... they were already paid for it.
I gave them a formal complain and wrote down all the numbers behind it. Requested a representitive from ehad office call me to confirm the bills and to discuss that matters at hand. They ignored me.
They are a fraudulent company plain and simple. If you don't need them, don't give them a cent!
what is it with hln & others being temporarily off the air now for 2-3 days that I know of.
Hi basslion - This is Mary with the Rogers online communications team.
Thanks for your feedback. This has been shared with our team.
Take Care,
Mary
http://www.twitter.com/rogersmary
I used to be with Sprint, till Rogers bought them out. The bills just went up & up. Later the added charges and asterisks started. All the while any regulatory body for this type of garbage stands idly by, as if they're on Roger's payroll. I dumped them, no more Rogers products.
I have Rogers cable, Internet, and wireless services and I have never been late on any of my payments. Thus, I have never seen a 'service charge.' I carefully mark my calendar each month, and I make sure that Rogers is paid well in advance of the due date. I also made sure that I could afford the services that I wanted to receive from Rogers before I signed up.
When I signed up for Rogers, I was made aware of all the costs associated with my account. Granted, it can be a little confusing at first. But isn't it the consumer's obligation to 'keep after them' until you are satisfied with the layout? After all, you alone are the 'guardian' of your money.
If you keep calling their customer service number and asking questions you will see that it is all logical and rarely do they make a mistake.
The bottom line: Responsible consumerism dictates that one be aware of ALL costs, billing realities, and due dates, as well as one's budget and willingness to part with said monies. If you only focus on the commercials,you will surely feel ripped off.
Real cost is for you to figure out.
false advertising
That there is a flier i got yesterday but someone has scanned and uploaded from the markham area which i just saw now i have at home and called rogers because i need to upgrade my phone and and said them selfs they don't have the phone and they printed it and sent it out that it was suppose to be out now. So witch is considered false advertising.Me personally would really like rogers to pay for this mistake because of all the problems they give to us customers and i am a rogers customer. We pay the most for cell phones and services fees in the world. I'd really like some lawyer or someone to file a lawsuit or what ever can really be done am only 17 years of age but want them to pay up big for there mistake. If anyone can do anything or would like more info please just text me i got school so you know don't wanna get in trouble.
I bet you`re talking about the iPhone, and they`re back ordered all over the world.
You`ll realize, when you`re older than 17, that things on back order will be the least of your problems.
terrible service
Rogers home phone will just drop out. sometimes for a few minutes, sometimes for days. do not use rogers home phone. see more details: http://rogershomephoneservicecomplaints.blogspot.com/
The above was my comment. Anyone with a similar experience?
I have been trying to have my "FREE" listing with the WHITE PAGES as promised by Rogers since August 2008. As anyone who has ever had to call rogers knows, hours are spent being transferred. After thirty-five calls over an eight month period and being promised five times that this has been corrected, I find myself yet again on the phone on hold trying to have this corrected. This is my third call today and I have been on hold for two and a half hours and transferred a number of times. I had given up a couple of months ago because I couldn't handle the constant calling and getting nowhere.
When I think about the number of calls my business would have had if I was ever properly listed it makes me realize that this may be a major factor as to why my business is currently in trouble. I mean, if you cannot even find my in the directory.
This is the worst, most unprofessional experience I have ever had but trying to switch carriers would be a six hundred dollar installation charge which is not an option at this time.
All I need is for them to correct the listing...
SIGNED
FRUSTRATED AND NEARLY BANKRUPT
deceptive business practice
Rogers Wireless are once again pushing the limit on lawfull practices!
They offer a wireless add-on (called a wireless essential) which supposedly gives you unlimited on device browsing. But there is a whole bunch of fine print that I have yet to be able to find written on their site. CBC news states "Critics said the plans were Rogers' latest attempt to confuse customers, this time by misrepresenting the word "unlimited."
"What appears to be a good deal on the surface comes with some serious caveats, " wrote Marc Lostracco, assistant editor of the Torontoist website. "Customers need to remember that a company calling something 'unlimited' doesn't actually make it so."
Exactly. The only problem is now: I have a contract with this "unlimited" addon for three years (2011) or I can pay a $100 fee to remove it early. Not suprisingly I was NEVER told about a early termination fee when they offered it to me!
The complaint has been investigated and resolved to the customer’s satisfaction.
Rogers went ahead and extended my account for three years without my permission. At the end of my current contract which I paid for, for my son, I told him he had to move it to his name or I was cancelling it. He went to do so, and at that time they told him he would have to have my permission to discuss it only which of course I gave. They went ahead and renewed the account for three years and sent me the bill. So now I am stuck with a three hundred dollar bill to cancel it or pay for three years. I hate that company it is not the first time they have used these practices. I am done with them forever.
wireless plan or phone upgrade
Mr. matthew ariker Vice president, customer marketing Rogers wireless 6315 cote de liesse st-laurent Montreal, quebec, pq, h4t 1e5 Dear mr. matthew ariker, I have been a faithful rogers wireless customer since 2002, even recommending the services To other people that i come into contact with (we sell the bang & olufsen serene cell phone Which...
Read full review of Rogers Communications and 1 commentoverbilling customers
I've been using Roger's wireless service for 10 years, with three wireless phone plans costing a total of $200/month.
Over the last few months, ROGERS consistently added $12 - $28 onto my bill claiming that they were international text messages.
I keep all text messages sent in a folder on my phone and after reviewing them (every time I receive my bill with the extra charges), there are no number in there in which the phone numbers were long distance. They charge me for 60 - 90 international text messages to the same number which is NOT even RECOGNIZABLE to myself or to their computer system according to one of their representatives. These 60 - 90 text messages is more than what I normally send on a regular basis.
The most recent customer service rep I spoke to refuse to listen to me and refuse to help. I have now gave my 30 days notice and cancelled the plan with them.
If it wasn't for the annual letters of appreciation I receive from the president for being a loyal customer, I would have changed phone providers years ago!
I don't mind paying for "good" service, but it makes me bitter when I am fraud into paying something I did not do!
One female customer service agent suggested to put a lock on the INTERNATIONAL text messages so I will not be billed anymore. I accepted the offer and then noticed she locked ALL MY TEXT MESSAGES and put a FREEZE on my account. They will not let me text anywhere now and is STILL GOING TO CHARGE ME FOR MY TEXT MESSAGING NEXT MONTH! This is rediculous!
The complaint has been investigated and resolved to the customer’s satisfaction.
I was a Rodgers account holder for ten years up to the other day, for the last seven months, since I upgraded my account with two smart phones my bills just kept growing and the worst part was I couldn’t even get into my account i.e. bills I thought I would switch to paperless billing to help save the planet well that was my first mistake, anyway I phoned on the 8th of august to complain about my bill I was told my plan was all wrong and they would help me out and adjust my plan to best fit my needs, well ten days later I find out my bill doubled now I owe over 500.00 for two months service when my contract was for 140 per month plus tax . Not once was my bill even close to that amount. I phoned at least five times to have my bills sent to me and never received them until today after I switched to Virgin mobile now I have no contract and was given 100 per phone for using there service. I was told by Rodgers I would be charged 500 per line and so I should be seeing a bill for about 1700.00 and I paid about 2000.00 for the last seven months so that works out to about 500. Per mo .I will do everything I can to stop people from using there phones renting movies or using any service they provide
We have a two cellphones from Rogers. I always call them before that please inform us if we are out of the credit limit but for how many times they just cut our line. we will not be able to know unless our friend or our employers call us that we cannot be reach . I call them last December telling them to cancell my subscription but they just ignore it, they keep on sending my monthly bill even I dont use my cellphone, its totally dead. I told them to charge me of the cancellation . Before we always pay our bill on time, we even pay as much as 400 a month.
will not stop billing for closed account
We have recently found ourselves caring for a elderly parent who, due to illness, is dealing with dementia. She is now in a full time care home and we have had to close her home and store her belongings.
We have been able to close all accounts except for her Rogers account. We have requested the account to be closed on June 15, 2008, speaking to the service department several times and with grandma talking directly to a service representative. We have tried emailing and talking to a service manager (who took a month to get back to us)
To this date the account is still open even though the phone was disconneted June 15th, 2008.
I wonder if this is the way that Rogers made its billions?
logging in
I really just want to say I am displeased with the way your system has been operating lately, a few weeks ago my system went down and I was led to believe it was a problem with my computer, over the next 4 days rogers vans seamed to be circling my neighborhood doing repairs.Obviously there was a problem that came in over YOUR lines and no one would admit that to me
I haven't been able to log on without difficulty since and when i called in, One of your technicians told me it was a problem on my end with my Ethernet card, this technician got my system up and running( he was very help full and extremely patient with me by the way, , kudos to him ) through the USB connection but I fear there has been damage to my computer is something that will cost me in the future . I have, today just switched over
to outlook express instead of Yahoo because of difficulties logging on just to check my E-mails .I hope you can solve your internal difficulties and I prefer to use your system, BUT, find it more of a pain than its worth at this time
My two cents worth
Randy Nash
When it comes to Rogers anything is possible, How about being billed and put into a collections company called Metro Financial Solutions after the account had been paid in full for a lengthy amount of time, "with receipts" that prooved payment was made in full, they still insisted I owe them money, I faxed the receipts and still Rogers argued the case. I spoke with several Rogers Agents and their Supervisors, who all agreed that something was definately really gone wrong, even the collections people said they had never seen anything this screwed up. I moved and had tried to cancel my services from as far back as March 09 I moved from London In May 09 to a small town that didn't even have Rogers Services, but before I moved I had a gut feeling and called Rogers on May 7th and was told I couldn't cancel for an additional 30 days, so my Conversation in March went on to deaf ears and to make matters worse I was billed past the 30 days in May 7th 09 conversation and again billed into Aug of 09, I called Rogers on Sept 27th and was told to pay 214.44 which I paid under duress on Oct 7th all was supposed to be settled from the Rogers Agent and his Supervisor on Sept 27th paid the amount of 214.44 on Oct 7th and thought "ok what a pain in the butt just to cancel Rogers service" I must mention that not once did Rogers try to reach me and they had the info needed to do so.Since that date, I've been told I owe over a thousand to 384.00 to 204.51 to 119.00 and back to 4?.00 account receivables sent my file to collections while I had in my hand receipts for over period of months stating my account was paid, I might add that I was never contacted once, that is until I was driving down the 401 on Friday 13th and got a call from Metro Financial Solutions and its been hell ever since I was told as of the end of November my good credit will be effected in a very negative way, because of Rogers mismanagement of my account, in a way that Rogers own Agents and their Supervisors agree they have never seen, , Rogers is very much like Hotel California, , "You can check out anytime you like, but you can never leave" I've spent a minimum of 16 hrs trying to get it through to them. I've even wrote the Office of the President and a lady called D'Arcy is now trying to battle my case with a Rogers Liason and my contact person at Metro Finicial Solutions, (Jason) has told me that this whole case is most bizzare case he has ever seen, as he has the faxes of receipts, but is at the mercy of what Rogers is claiming, any idea if I can sue Rogers for a Million Dollars? my Lawyer thinks a lawsuit would have a positive outcome, but all I want is to have this nightmare end and to warn others how bloody backwards Rogers are and how badly they can ruin your life over Kindergarden Educated Accounts Receivable and How little Rogers Agents and there Supervisors authority is continually overstepped by some idiot, with some twisted and vindictive agenda, that suffers from a Napolean Syndrome, beware Rogers has people with certain mental issues, , a serial malinger, who is at best an authority misfit, its to bad, , Rogers is no longer the most reliable provider, its people like this person that make Rogers less then it can be, , I would advise anyone who is closing their account with Rogers to have a Lawyer send them Notice 35 dollars, for a letter is a lot less, then I have had to pay and pay and pay and still no end in sight, , with Rogers and don't forget I still have the receipts that say paid and D'Arcy from the Presidents Office I do beleive is doing her best its a shame that every Rogers Rep and Supervisor have agreed with me and D'Arcy all have went to clear the account to zero only to be challanged by clearly some nut with, power by authority, , who is the only one right and all 10-14 people involved are wrong, someone needs to give this person who ever it may be a job in a retail store handing out late charges and restocking shelves, or send that person to a post in the Yukon, so they can mingle with the dogs and learn some morals, , Joseph Moses
activated to the wrong account!
I called rogers to activate a pager I purchased - they activated it to the wrong person's account. So I get a call from a colleague indicating my pager is no longer in service. Called rogers and spent over an hour on the phone to find out that whomever had account to which my pager was activated called an reported the "fraud" so they deactivated the pager - with no notice to me. The was no reasonable explination for this happening. They can't reactivate the new pager and need to send me a new one that will take two days. What are they willing to do for me? give me one months free paging service - less than 10% of my regular bill!
THe customer service was terrible and the resolution was very amature.
What frustrates me most is how this happened in the first place.
iphone birthday present
I had a rather disapointing experience at a local rogers store today, which has ultimately lead me to cancel my rogers service entirely.
My girlfriend was planning on buying me a 16 GB iphone as a birthday / new job present and had previously visited the same store we did today. She had given them my current number, they had reviewed my account, and came to the conclusion that she would purchase the phone for $299 on a three year contract.
Today, she took me to pick the phone up, and this is when the problems began. Apparently the price of the phone had jumped to $399, and this from the same sales women would have previoulsy quoted a price. Apparently my account had not generated sufficent revenue to be available for the $299 price, even though I have no commitments and am currently on a month to month plan which was created from a pay as you go phone. Disconcertingly customers who do not have a rogers account already, are eligible for the $299 price, which begs the question what sort of revenue have non-rogers customers generated?
We left, without the phone, and called customer service. A rather abscent and unconcerned individual confirmed what the store had told us. I stated I would like to cancel my account, where I was transfered to the account department, where a pre-recorded message told me they were closed and disconnected me.
It is a real shame Apple decided to go with Rogers. If only the CRTC would open the airwaves to some other providers with half decent service.
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Rogers Communications emailsRogersCommunityForums@rci.rogers.com100%Confidence score: 100%Support
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Rogers is horrible, when we first moved into our house they charged us an addtional 350 dollars by accident...yes they did correct this but now years later, I just had a credit report done and it's showing 340 dollars owing to Rogers that is apparently from [protected] time frame. I'm sure Rogers was paid, so far I've called them, as well as the collection agency they placed the claim with along with my bank etc...and Rogers can't tell me what I owe this money for. I have now called Rogers about 5 or 6 times asking to speak with a Supervisor and requesting to know what I supposedly owe this money for but NO ONE has gotten back to me. The collection agency is of course advising that I pay...they don't seem to understand why would you pay a bill that you're sure you've already paid. If Rogers can only produce a copy of my bill that I supposedly owe for I could go back in my bank records and confirm that it was paid. Why are they so difficult to deal with, are we not the customers the ones that ultimatley pay their salary?