Rogers Communications
Reviews and Complaints

i agree .they do not care.they will sign you up for all sorts of things, but it's very difficult to disconnect anything.they put you on hold then hang up.if asked what happened and why the services weren't disconnected they say the call was dropped.when asking for the name or reference # of the representative you are speaking with, they don't match.they get commission for any sale.i found out i got five features to my phone and i didnt want any.you need to confirm your order a minimum of 4 times.i don't know why it needs to be so frustrating.

ROGERS SUCKS! IVE BEEN ON HOLD FOR FOUR HOURS LIKE WHAT THE HELL I HAVE A LIFE! :|

I had a similar experience with the Rogers Wireless store in Kildonan Place mall. An employee there said I could upgrade my phone for $75.00 and my boyfriend could get a new phone for $250.00. We had no intention of spending $325.00 that day though, so we declined the offer.

Now here's where it gets interesting - the store manager then told us that he could arrange for us to get both phones that day without making an immediate payment. He assured us that the hardware costs of ~$325.00 would be set up on a separate "hardware upgrade plan", to be paid off over a six month period. He entered the information for the new hardware into their system and told us we would receive the payment plan information with our next monthly statement. We left the store as happy customers.

Next month when we received our statement we were enraged soon-to-be-former-customers...

The balance due showed our regular monthly fees, PLUS the $325.00 whole hardware cost, PLUS a "hardware upgrade" fee of $40.00! Our total bill for that month was over $600.00! When I spoke with a customer service rep, I was told that they had no such "hardware upgrade plan" and that we were obviously mistaken. Rather than believe that their store had intentionally mislead their customers or, in the very least, offer some kind of remedy to the problem, they simply demanded the full amount be paid by the next month. Failure to make the full payment would result in the suspension of our service.

We paid them their money and immediately cancelled our service with them. $400.00 early cancellation and all.

Horrible company.

That's bizarre... I bought a Curve from Rogers a year ago and a renewed contract. Within a month, I damaged the phone somehow and the USB port stopped working. I called Rogers, explained the phone was not working, they sent me a new phone 2 days later. Another 6 months later, I dropped the phone (for the hundredth time) and cracked the screen. I called them, they sent me a new phone 2 days later. I never paid any 'protection insurance', nor any warranty fees, nothing but the monthly phone+data plan. They just send me a new (refurbished) phone whenever I break mine, which has happened at least 4 times in the past few years.

My understanding is that as long as you have a Rogers contract, they will replace your phone (with a same-model refurb), all you pay is the shipping fee. That's been my experience!

the same thing happened to me
now its on my credit rating
no notice no accountability to talk to you

I totally agree with you. I was with Fido for 10 years and service was great up until they were bought by Rogers. It was all down hill then, soon my bills were incorrect monthly. Long story short, I cut them off and went to Koodo's which is technically owed by Telus. I paid my final bill with Fido and they still billed me for the next month. I didn't pay it and two years later is shows up on my credit. I now have to clear this up with them before it ruins my credit. Shame on them

As a matter of fact, I have already unlocked my Fido cellphones by myself (Yay!) and I shall do more. (Tip: Your Fido phones are, sadly locked can use with this or Rogers carrier only, I heard in AT&T from the States if you ask their customer support nicely by making some excuses like you are going on a trip to Europe...
they will give you the unlock code to the unlock your branded cellphone
so you can use it in any country. My next goal is flashing the original firmware (without Fido logo or its internet options on it of course)
This is already one form of protest.. I know that this is a breach of contract or illegal.. BUT I don't care about Fido anymore as they cheat for their pleasure, its their fault.
Why should I honour the contract when they failed to deliver what the customer wanted, and always
cheat, nickel and dime poor customers even in times of economic difficulty?
Why the Canadian government support the cruel behaviours of the monopoly companies like the Big three Rogers, Telus and Fido?
Also, I find it very interesting that only Canada and the UK sells locked phones only like the Blackberry instead of unlocked ones? is this kind of manipulation on the customer and insult on the customers intelligence?
Do you know in the Far East, you can buy the original unlocked cellphones like the Blackberry and Sony Ericssons for a relative cheaper price compare to the rip off deals by those 3 phone carriers in Canada. One day Fido shall learn its tough lessons of cheating poor customers and their loyalty. They shall be bankrupt
If you have a Fido/Rogers phone, you have two choices, either immediately cancel it, or unlock it.
Do NOT, I repeat do not ever do business with this unethical company..unless you wanted to get a high blood pressure. Canadians (expecially those who had been victims by Fido), We must speak up for the sake of a better tommorow for everybody.

So this is the letter I wrote to Fido, regarding my past service... long story short... (youll read more in the letter) after 1 year, i switched to rogers from fido (same company) cause i wanted a phone fido didn`t have, they informed me no ECF and i called htem several times to make sure there was none. SO... in the end, i get a collection call from NCO saying i owe fido 235$... READ ON)

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I am writing to file a HUGE complaint against YOUR company. I was a Fido Customer for about 4 years. I was interested in purchasing a Blackberry in November 2008, and realized that Fido does not carry them anymore. So I called a customer service Rep on the Fido number through my phone, and asked How much it would be to Cancel My Contract. I was told 200$, BUT if I switched over to Rogers after my 1 year mark with my new contract (which was November 29th 2008) It would be NO CHARGE to switch to Rogers because rogers owns Fido. I said great. I waited until November 29th 2008, went into a Rogers Dealer, and explained to her what I was doing. She was extatic and said it would be no problem. She was extremely helpful. I called fido to double check everything would go okay, they informed me yes, and No Cancellation fee of $200 was being charged to my account because I was switching to Rogers. We Activated my rogers phone, and before everything could be complete, the representative Had to phone Fido to switch over my phone number. While on the Phone... She was then informed that They could not cancel it until November 30th 2009, and was informed that was the date of my 1 year mark. The Rogers representative was extremely angry at the CSR through Fido and was arguing on the phone with him that November 29th 2008 WAS the 1 year mark, and his information is wrong... And told him that i WILL NOT be charged a CSF. She asked to speak to his supervisor, she was put on hold by the Fido CSR. 45 minutes later, the Fido CSR comes on the phone and informes the Rogers representative that his Supervisor is not Available. He says he will cancel the Fido Contract tomorrow, when the number is switched to Rogers, and I will not be charged a Cancelation fee. The rogers Representative makes sure he types in this whole conversation to my Customer File with FIDO and hangs up. We then proceed with my Rogers account, Pay, and off I go. The Next day on November 30th 2008, I go into a Fido Store in Langley, BC (not a booth, but a STORE) to double check my account has been cancelled with no charges. I was ensured by the CSR for fido IN PERSON, that my account is cancelled and all was ok.
YAY, SO... Next month in December... I get an e-mail from Fido (I did Email and online billing ONLY) saying my monthly invoice was available to see... confused... i call FIDO AGAIN, and ask why this has happened. I get informed that it must be a mistake, and it will not happen again, and that I do not owe them Anything. OK. Next month in January it happens again. AGAIN I PHONE FIDO, and say the exact same thing, and am told the exact same thing. I asked them why I even have a file with them anymore, seeing as Im with Rogers, Not Fido, but whatever.
NOW, ON MONDAY MARCH 2nd 2009, I GET A CALL FROM RCO COLLECTIONS SAYING I OWE $235 TO FIDO. I say... NO that is a complete mistake. The collections Lady, `JANET` informes me what i need to do is phone fido and see what happened. So then, I PHONE FIDO AGAIN and say why am I in collections... I havent had a phone with you SINCE november and it was canceled and switched for NO CHARGE to ROGERS. The lady named MARLYNE (who actually spoke ENGLISH FOR ONCE) said there was a cancellation charge for me canceling on november. I said no, that is a mistake... explained what I was told, and she said, ok, im going to put you on hold for a moment, and i said ok. At this point I am SO FRUSTERATED WITH MY PAST SERVICE I AM NEVER GOING TO REFER ANYBODY TO FIDO, AND AM TELLING THEM TO SIGN WITH TELUS OR BELL. Marlyne come back onto the phone, and says there has been an `ERROR` on my account. APPARENTLY i was supposed to call Fido, 30 days after I Cancelled my Contract to say I have Signed on with Rogers and NO charges should be made. Hmmm... I seem to recall calling fido to complain in DECEMBER AND JANUARY about receiving invoices and telling them I HAVE SIGNED ONTO ROGERS. Marlyne explained to me this was an error and that the collection is getting REVERSED, and to phone Fido back on Friday March 6th at the very latest to make sure everything was reversed. I was assured that there are going to be NO CHARGES and will probably recieve a rebate because I payed a LAST BILL i was not even supposed to pay, and NONE of this will affect my credit... Because it BETTER ###ING NOT! I said okay, and thanked Marlyne for her patience(and for once) the GOOD customer service. I then phone the RCO collection agency and informed them what was going on, and they said okay to phone them on friday and when Fido does the reversal everything will be okay.

So friday awaits, and everything SHOULD be running smoothly... If not... I AM GOING TO THE MEDIA WITH FIDO AND HOW CRAPPY THE COMPANY IS. IT IS A SCAM AND YOU DO NOT APPRECIATE YOUR CUSTOMERS OR THEIR SERVICE. I HAVE FANTASTIC CREDIT, AND HAVE WORKED HARD TO MAINTAIN IT THAT WAY, AND WILL BE IN THE PROCESS OF PURCHASING A HOME LATE THIS YEAR. THERE BETTER NOT BE AN AFFECT ON MY CREDIT BECCAUSE OF STUPID PEOPLE MAKING BIG MISTAKES AND ERRORS SO FIDO CAN SCAM PEOPLE OUT OF MONEY AND RUIN THEIR CREDIT. IT IS NOT MY FAULT YOU CANT PROPERLY TRAIN YOUR CSR`S, OR ONLY WANT TO PAY 2$ AN HOUR FOR PEOPLE IN 3RD WORLD COUNTRIES TO ANSWER CUSTOMERS SERVICE CALLS. IF THIS IS KEPT UP THE WAY FIDO IS BEING RUN, YOU WILL GO BANKRUPT

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So lets hope this ### dones`t do ANYTHING to my credit, or I am storming in to their office and Vancouver, and giving ###! and not leaving... until everything is fixed... because we all know if can be done with the click of a mouse... too bad they have ### customer service reps working for them they dont know how to work a computer.

I give thumbs up for this article too. I also have been a victim of Rogers and Fido's dishonesty. They offer poor service, don't inform you of hiden fees and fail to inform on how much their new producta can cost you an arm and a leg.

I threw 400$ out of the window for a phone that I can no longer use. But I consider myself lucky because I know some people that had a thousand dollar debt with these crooks and had to go to court.

It is unfortunate that such a business like Rogers and Fido lack such business ethics and etiquette.

And I do agree they are obnoxious and rude.

I think it is time that people voice their complaints and let people know to do business. To my satisfaction, I have many friends that do business with other cell phone providers when I told them my unfortunate story with Fido and Rogers. And I hope I can inform as many people possible for the years to come not to do business with them.

Sorry..there seems to be something wrong with the attitude function of this website..I chose "Agree" on my 2 comments but it showed the Disagree icon..i don't understand why.. hrm...

(Correction, Sorry) I think Fido doesn't care about customers, just our money..so they can stay afloat.. I have been loyal customer to Fido for more than 2 years only to have them hit on my back with unfair and excessive fees, late account charges (as they either didn't send the invoice or send it late after the due date.. can you believe this?), ecf ($400 max for a phone that was scammed at $0) and etc...
Thats why we should complain to Fido and CRTC (for allowing these kinds of corporations like the Big 3 to exist) by speaking out about the poor and nasty treatment by them the more people speak out, the more disadvantageous the company will be..This way they will have to back down and listen and care about customers..

Wow, you turn on your tv nowadays and it seems each channel has its own volume level. Seems the volume level really peaks when a Rogers commercial comes on (what a coincidence). Why do i need a Rogers commercial coming on telling me to get Rogers Cable or to get Rogers Internet services or Hoem Phone services. I think each customer should have commercials displayed based on the product they dont have. If i dont have internet, then sure show me Rogers internet commercials, but come on every 5th commercial seems to be for Rogers Cable advertising something i already have.

Also it would be nice to have a balance for volume where i can adjust the volume of all channels through the cable box menu so thatall channels have the exact same volume level. It is not fun turning the tv channel and waking up people

I just got off the phone a short while ago regarding an overbilling. Some $80 was attached to the bill as a "connection fee".. Imagine if I had direct payment set up through my bank account and didn't pay attention to my bill thinking it was static. Well Rogers would be taking money from me and its nothing short of a scam. If you don't notice or bother to call them up to find out what the extra billing is about then they just pocket the money. Its funny how grocery stores are forced to have checks in place for sale prices at the cash but none are watching to see how many millions a company like Rogers Cable is scamming out of peoples pockets.

A lot of people arn't aware of how shifty the Rogers bill can be. For instance in my case I have wireless, internet and cable all on one bill. My older cable provider (bought out by rogers) used to bill me for the service after I got it meaning I didn't get billed for a month till after that month was past. Rogers bills me BEFORE I get the service.. and not only that if the payment isn't right on time they tag on what they call a "service fee" of $25 ! .. So for example Im a little late on my payment they add another $25 onto my bill. Its not interest just a flat out late payment charge for services I've not even received. Further Im not sure how they do the wireless billing.. in advance no less because well my bill you would think was hinged on my long distance calls.. somehow its not. I can't tell how because their customer service reps are only more interested in threatening to have my service shut off. But the problem is that the scam is getting too big and its near out of my ability to afford.

Originally I was sold a wireless plan 2 phones for thirty dollars a month.. after I start getting my bills I see that its actually $60... Once rogers turned my phone service off just before Christmas demanding I pay some $200 to have it hooked up and to ensure the rest of my services were still in place as well. Basically they took presents out from under the tree.

I could go on and on.. but the point is who is watching to see how many millions of dollars rogers cable is pocketing ? How many people call rogers up regarding their bill and over charging? How can rogers legally charge a "service fee"/late fee on services not recieved? I've had my services cut back substantially because I can't afford the payments that are aggravated by their scams like "service fee"s (which isn't a service at all mind you) and still the bill is somehow much higher then it should be. I look through the jumbled mass of billing they send me and its just not clear whats going on. High speed internet $40 basic cable $35 (which includes a digital black box I no longer use or need so I tried to explain to them I don't want to be charged for but they insist I can't return it) and 2 wireless phones $60. $135 is what I should be paying but somehow they are billing me upwards of $185 and I can't clear it up. The problem with just dropping them is that I have a stupid wireless contract for 3 years and all the services are to be bundled.

When I call them to ask about payments I feel like Im talking to some kind of collections agency.. not a customer. If I ever get out of this plan I'll never go back with this company again.

Rogers is a fraudulent company. They trump bills in hopes you do not pay them so that it can be send to collections to collect an insurance pay out for money lost. The losers always end up as the insurance companies but they have no way to prove its fraud.

My gf reported her phone stolen and they said they would charge 7 dollars a month after that to keep the account active... I know it makes no sense at all. This was a complete fabrication on their part. They continued to charge full price and late fees and interest and to not send her a bill for 8 months! It obviously ended up in collections but collections wouldn't even deal with it because they know its a fraudulent bill so they want us to bully Rogers to drop it... yeah right... they were already paid for it.

I gave them a formal complain and wrote down all the numbers behind it. Requested a representitive from ehad office call me to confirm the bills and to discuss that matters at hand. They ignored me.

They are a fraudulent company plain and simple. If you don't need them, don't give them a cent!

what is it with hln & others being temporarily off the air now for 2-3 days that I know of.

Hi basslion - This is Mary with the Rogers online communications team.
Thanks for your feedback. This has been shared with our team.

Take Care,
Mary
http://www.twitter.com/rogersmary

I used to be with Sprint, till Rogers bought them out. The bills just went up & up. Later the added charges and asterisks started. All the while any regulatory body for this type of garbage stands idly by, as if they're on Roger's payroll. I dumped them, no more Rogers products.

I have Rogers cable, Internet, and wireless services and I have never been late on any of my payments. Thus, I have never seen a 'service charge.' I carefully mark my calendar each month, and I make sure that Rogers is paid well in advance of the due date. I also made sure that I could afford the services that I wanted to receive from Rogers before I signed up.

When I signed up for Rogers, I was made aware of all the costs associated with my account. Granted, it can be a little confusing at first. But isn't it the consumer's obligation to 'keep after them' until you are satisfied with the layout? After all, you alone are the 'guardian' of your money.

If you keep calling their customer service number and asking questions you will see that it is all logical and rarely do they make a mistake.

The bottom line: Responsible consumerism dictates that one be aware of ALL costs, billing realities, and due dates, as well as one's budget and willingness to part with said monies. If you only focus on the commercials,you will surely feel ripped off.

Real cost is for you to figure out.

I bet you`re talking about the iPhone, and they`re back ordered all over the world.

You`ll realize, when you`re older than 17, that things on back order will be the least of your problems.

The above was my comment. Anyone with a similar experience?

I have been trying to have my "FREE" listing with the WHITE PAGES as promised by Rogers since August 2008. As anyone who has ever had to call rogers knows, hours are spent being transferred. After thirty-five calls over an eight month period and being promised five times that this has been corrected, I find myself yet again on the phone on hold trying to have this corrected. This is my third call today and I have been on hold for two and a half hours and transferred a number of times. I had given up a couple of months ago because I couldn't handle the constant calling and getting nowhere.
When I think about the number of calls my business would have had if I was ever properly listed it makes me realize that this may be a major factor as to why my business is currently in trouble. I mean, if you cannot even find my in the directory.
This is the worst, most unprofessional experience I have ever had but trying to switch carriers would be a six hundred dollar installation charge which is not an option at this time.
All I need is for them to correct the listing...
SIGNED
FRUSTRATED AND NEARLY BANKRUPT

Rogers went ahead and extended my account for three years without my permission. At the end of my current contract which I paid for, for my son, I told him he had to move it to his name or I was cancelling it. He went to do so, and at that time they told him he would have to have my permission to discuss it only which of course I gave. They went ahead and renewed the account for three years and sent me the bill. So now I am stuck with a three hundred dollar bill to cancel it or pay for three years. I hate that company it is not the first time they have used these practices. I am done with them forever.

I was a Rodgers account holder for ten years up to the other day, for the last seven months, since I upgraded my account with two smart phones my bills just kept growing and the worst part was I couldn’t even get into my account i.e. bills I thought I would switch to paperless billing to help save the planet well that was my first mistake, anyway I phoned on the 8th of august to complain about my bill I was told my plan was all wrong and they would help me out and adjust my plan to best fit my needs, well ten days later I find out my bill doubled now I owe over 500.00 for two months service when my contract was for 140 per month plus tax . Not once was my bill even close to that amount. I phoned at least five times to have my bills sent to me and never received them until today after I switched to Virgin mobile now I have no contract and was given 100 per phone for using there service. I was told by Rodgers I would be charged 500 per line and so I should be seeing a bill for about 1700.00 and I paid about 2000.00 for the last seven months so that works out to about 500. Per mo .I will do everything I can to stop people from using there phones renting movies or using any service they provide

We have a two cellphones from Rogers. I always call them before that please inform us if we are out of the credit limit but for how many times they just cut our line. we will not be able to know unless our friend or our employers call us that we cannot be reach . I call them last December telling them to cancell my subscription but they just ignore it, they keep on sending my monthly bill even I dont use my cellphone, its totally dead. I told them to charge me of the cancellation . Before we always pay our bill on time, we even pay as much as 400 a month.

When it comes to Rogers anything is possible, How about being billed and put into a collections company called Metro Financial Solutions after the account had been paid in full for a lengthy amount of time, "with receipts" that prooved payment was made in full, they still insisted I owe them money, I faxed the receipts and still Rogers argued the case. I spoke with several Rogers Agents and their Supervisors, who all agreed that something was definately really gone wrong, even the collections people said they had never seen anything this screwed up. I moved and had tried to cancel my services from as far back as March 09 I moved from London In May 09 to a small town that didn't even have Rogers Services, but before I moved I had a gut feeling and called Rogers on May 7th and was told I couldn't cancel for an additional 30 days, so my Conversation in March went on to deaf ears and to make matters worse I was billed past the 30 days in May 7th 09 conversation and again billed into Aug of 09, I called Rogers on Sept 27th and was told to pay 214.44 which I paid under duress on Oct 7th all was supposed to be settled from the Rogers Agent and his Supervisor on Sept 27th paid the amount of 214.44 on Oct 7th and thought "ok what a pain in the butt just to cancel Rogers service" I must mention that not once did Rogers try to reach me and they had the info needed to do so.Since that date, I've been told I owe over a thousand to 384.00 to 204.51 to 119.00 and back to 4?.00 account receivables sent my file to collections while I had in my hand receipts for over period of months stating my account was paid, I might add that I was never contacted once, that is until I was driving down the 401 on Friday 13th and got a call from Metro Financial Solutions and its been hell ever since I was told as of the end of November my good credit will be effected in a very negative way, because of Rogers mismanagement of my account, in a way that Rogers own Agents and their Supervisors agree they have never seen, , Rogers is very much like Hotel California, , "You can check out anytime you like, but you can never leave" I've spent a minimum of 16 hrs trying to get it through to them. I've even wrote the Office of the President and a lady called D'Arcy is now trying to battle my case with a Rogers Liason and my contact person at Metro Finicial Solutions, (Jason) has told me that this whole case is most bizzare case he has ever seen, as he has the faxes of receipts, but is at the mercy of what Rogers is claiming, any idea if I can sue Rogers for a Million Dollars? my Lawyer thinks a lawsuit would have a positive outcome, but all I want is to have this nightmare end and to warn others how bloody backwards Rogers are and how badly they can ruin your life over Kindergarden Educated Accounts Receivable and How little Rogers Agents and there Supervisors authority is continually overstepped by some idiot, with some twisted and vindictive agenda, that suffers from a Napolean Syndrome, beware Rogers has people with certain mental issues, , a serial malinger, who is at best an authority misfit, its to bad, , Rogers is no longer the most reliable provider, its people like this person that make Rogers less then it can be, , I would advise anyone who is closing their account with Rogers to have a Lawyer send them Notice 35 dollars, for a letter is a lot less, then I have had to pay and pay and pay and still no end in sight, , with Rogers and don't forget I still have the receipts that say paid and D'Arcy from the Presidents Office I do beleive is doing her best its a shame that every Rogers Rep and Supervisor have agreed with me and D'Arcy all have went to clear the account to zero only to be challanged by clearly some nut with, power by authority, , who is the only one right and all 10-14 people involved are wrong, someone needs to give this person who ever it may be a job in a retail store handing out late charges and restocking shelves, or send that person to a post in the Yukon, so they can mingle with the dogs and learn some morals, , Joseph Moses

I WENT TO ROGERS A FEW YEARS AGO, i have cell phone and all other service with them, I READ AND HEARD ALL ROGERS TO ROGERS LONG DISTANCE ISA FREE CALL. IN THE BOOK IT SAYS THIS IS NOT A PROMOTION THIS IS A ROGERS FEATURE, LOL THEY SAY NOW OH THA WAS DROPPED IT MUST BE A OLD HAND BOOK YOU HAVE, AFTER YEARS OF PAYING MY NOT SO CHEAP ROGERS BILL WITH OUT A MISSED PAYMENT, THEY CUT MY SERVICE OFF, I CALLED AND WAS VERY UPSET AT WHAT I WAS TOLD AFTER WAITING AND BEING TRANSFERED HERE TO THERE THAT IT WOULD BE THREE DAYS BEFORE I GOT SERVICE FOR MY TELEPHONE TV COMPUTOR, I NEEDED PHONE ASP AS WE HAD A DEATH OUT OF TOWN AND A 97 YEAR OLD AUNT THAT EXPECTS HER DAILY CALL. BIGGEST THING IS I HAD BEEN GETTING MAIL FOR ANN ADDRESS THE SAME AS MINE BUT KING EAST NOT WEST, THE GUY OWED OVER A THOUSAND BUCKS AS I HAS SEENN THE HAND DELIVERED NOTICES, I CALLED ROGERS AND OH YES DONT WORRY NO MORE WILL COME TO YOU, NEXT MONTH ANOTHER, CALLED AND THE LADY SAID OKAY ITS ALL BEEN CHANGED KING EAST NOT WEST, NEXT MONTH A TECH SHUT US OFF, SO I PAY FOR THERE MISTAKE THREE DAYS FOR THE TEC TO COME OPEN BOX OUT SIDE THE HOUSE AND TWO MINUTES LATER I HAVE MY SERVICE, THREE DATS FOR THAT CALL, I WAS AND AM FURIOUSE WITH THAT, .MY COMPANSATION IS A 26 DOLLAR REBATE ON MY BILL, LOL AND TO TRY AND EMAIL COMPLAINT FORGET IT ITS SO MUCH OF A HASSLE THAT YOU JUST FORGET ABOUT IT, I DONT KNOW HOW TO GET MAIL ADDRESS FOR COMPLAINTS EITHER. I WAS SENT A SURVEY AFTER I USED THERE ONLINE TEC, AND IY HAD ANAREA TO PUT YOUR COMPLAINTS ETC, I DID IT LAST WEEK AND GUESS WHAT BET THEY DONT EVEN READ THEM NO REPLT, SHOULD I SWITCH TO BELL LOL

NEVER EVER HAVE I GONE OVER MY MINUTES AND THIS ONE TIME I DID BECAUSE THEY DIDNT CHANGE MY FAV 10 PROPERLY MY BILL WAS OVER 300$ AND THEY ARE NOT WILLING TO FIX IT WE HAVE BEEN WITH ROGERS FOR OVER 12 YEARs ? THE CUSTOMER SErVICE IS SO RUDE THEY WONT EVEN LISTEN WOW..

ROGERS CUSTOMER SERVICE SUCKS LIKE ###

Meghan at Rogers talked me into transferring my Fido phone to Rogers. I said I would be charged a penalty. She said no, because Fido was part of Rogers. I WAS charged the penalty, by Fido. Fido call centre "supervisor" named Stella said they were not responsible.. I argued for one hour. Her vacuous response was to call Rogers. I called Rogers. Call centre lackey said it was Fido's responsibility and that she would transfer me to Fido. I screamed not to, that Stella at Fido told me to call Rogers... she said she would transfer me to Fido and did, even though I asked her not to. Then I was put on hold... waiting time over ten minutes and getting nowhere. I lost it at that point, sweating and crying with anguish. Bloody Rogers is soulless. They have no REAL person to talk to other than these low-paid call centre people. Why are we, the consumer, not being protected?

i just got a phone from rogers and when i turned it on ... it froze. it doesnt work and i was just wondering if i can return the cell phone that doesnt work because when i bought it i paid $30 for it because i got it with a plan.. can i go to the rogers store and get a new cell phone for the same price and give back the one that doesnt work?

Rogers can't access your account without your name postal code and password if you have one. Otherwise anyone could go in anyone account and this would be a nightmare. They have to create a boundary.

They do have a complain departement, you have to call customer service, be nice and ask for customer retention. If you are nice with them, they will actually help you.

The best way to get things fix is to go visit the dealer that sold you the phone, they have rep to help them and they can get thing done faster by going to their dealer line.

Also Rogers and I have an angry past with one another. I've been a loyal customer for over 5 years, because I like their phones and I've had nothing but bad luck, bad service and horrible price plans.

I've never been more angry in my life, when seeing a Rogers Wireless cell phone shack in the mall.

I've had NOTHING but bad experieces for the past 5 years that I've been a Rogers customer. I can't say it any other way. DON'T GET THE iPHONE. They are only trying to lure you in. I would wait 6 months until Bell and Telus catch up and change their network paths to the same as GSM/Rogers so that they TOO can support the iPHONE. I'm sure BELL will come up with a way way way more attractive price plan.

So if you do want the phone...then wait. Rogers iphone is the worlds most expensive phone. If you don't believe me then look it up online.

Canadian customers are paying the highest price for their iphone out of anyone in the world. They do however have a smaller bill of $10.00 less that some other countries.

HOWEVER in the long run you are paying over $2, 000.00 for your iphone purchase throughout the 3 year contract. Making it the worlds most expensive phone.

I ordered the iphone on July 12th, the day after the iphone was released. I called and called to recieve information on tracking my package. I was then told that my order was denied because of flawed information in my billing address. (BOGUS)!

I then placed another order on the 17th when I found this news out. The order went through and I received a receipt stating that my package will be delivered within 7 days. It is now the 29th of July and I have NOT yet received my package.

I called in to speak to someone and they said that it could be a gliche and that my order probably didn't go through. I then told them that the $$ amount was taken off of my credit card so it has went through if the amount has been taken off of my credit card.

They are NOW telling me that my order for the 2nd time has NOT went through and that I need to make my purchase in person. They also stated that the amount will be transfered back to my account within one MONTH.

I think they are doing this because they don't want to let out too many iphones before AUGUST 1st because of the limited time offer price of $30.00 for a data package plan that is the equivilent to the $120.00 price plan.

I think they are trying to limited the amount of phones purchased and received during that time so that they don't lose any money.

THATS MY BEEF! Don't order the rogers iphone online. THEY are CROOKS! I've paid over $800.00 with my visa this month trying to purchase ONE phone. I wouldn't deal with the devil rogers ever ever again!

They are crooks, liars and manipulators. I've heard the worst ### in my life...from Rogers representatitves.