Rogers Communications
Reviews and Complaints

This is an ongoing story. Rogers promised me one account and then didn't deliver. Every month, my bill is about double what it should be. Every month, I have to spend at least an hour on the phone re-telling the story, and then finally someone with a modicum of customer service steps in to put things right - at least until the next month's billing when the story starts all over again.

These problems are in addition to the technical support issues (the phone didn't work, couldn't port the number, security codes weren't burnt into the phone) and the hours spent trying to re-explain this to the latest customer support rep.

Then yesterday: "We'll have a supervisor call you in 2 - 4 hours. Guaranteed" Guess what: it's over a day later and no supervisor call.

As of today - still no resolution.

Most of the people I've dealt with have been nice, but relatively useless.

Rogers is such a poor excuse for a company I don't know how they stay in business. Customer service *** and all the robot staff sing the same crap. You have no other recourse except to shut up and take rheir crap, poor service, dropped calls, lost or wrong billing info and nobody takes responsibility, not to mention their corporate or senior management will not speak to customers. The example I have is that I was late in payments but I called and made a schedule with them. It was my fault that I let my teenager run up the bill, money was tight. Rogers agreed to the terms, however they still continually called and harassed me for payment. When I said there was a schedule in place they would hang up. This continued for months, sometimes 2-3 phone calls within a couple of hours. Nobody at Rogers could stop their system from calling. They blamed their dialer, nobody from management could deal with this issue. Finally got caught up, yet one day late on the account and the calls started again and continued for three more months. You can complain, file with consumer groups but nothing gets done. We need a means to get rid of these parasites...Also Rogers also owns FIDO, but that is a secret for those pissed at Rogers think they get away from them and go to Fido. Wrong they have you there too. Same with Telus, they own KOODO. If they are such great companies why do they hide under different names? I guess Bell is our only hope, but they ar eprobably owed by both Rogers and Telus...!

Stay away from Rogers, they are the worst or the worst...=(

Don't buy from rogers!
I purchased a rogers wireless phone at christmas and signed up for what I considered an appropriate package. The package was suppose to include 2500 sent text message each month. The package the representative signed me up for though, does not include this, I don't believe this was a mistake on their part. On my latest bill there is charges for $132 for text messages which are suppose to be included in the package I signed up for.in taking to rogers, they will not refund the charges saying I need to contact the store where I purchased the phone. The store says I need to deal with rogers. Every month I have to call rogers and deal with extra charges on the bill that are not part of the package that I did not sign up for and did not use. I find this company very difficult to deal with and I would not recommend anyone purchase any product from rogers. I will be canceling my phone with them as soon as possible.in my opinion, they are nothing more than corporate thieves. Don't buy from rogers!

Rogers has the most rudest customer service in this world. Or at least amid the companies that i dealt with regarding any customer service. I talked to them regarding my invoice for the month. They gave me a 50 bonus mins just to shut my mouth. When i asked the chick agent to put me on with the manager, she hanged the phone up on me. Now If i go back and inquire about our conversation, because they always say that your call has been recorded for customer quality purposes. So if i ask for that day's conversation, then someone should tell me that, who gave them the right to hang the phone up on customers and not letting me talk with the manager. So after calling 10 times, they re-directed me to the customer relation department because i asked them if i can change my 50 bonus minutes to long distance minutes. The chick behind the desk at customer relation department tells me that in order for them to make the changes, they have to extend my contract by at least 6 months because she is telling me that nothing is for free. So my question is after being with Rogers for 6 years, they treat me like that. I want someone to do something about these big anomalies ripping us off everyday.

I have had my new phone service from Rogers Wireless turned off twice now. Today was the most recent. After having a long converstaoin yesterday with them when I was informed that I was under $100 owed by Feb 14, I tired to make a call today and learned that the service had been turned off. When I called Rogers they told me my bill was over $200. No one could explain to me how I could have had a conversation less than 24 hours before about my bill being fine and now I was without service. This type of communication is awful and puts the consumer at risk. There is no way for me to track (as seemingly there is no way for them to track) the minutes of usage. And in the end it is hurting my credit rating. When I asked if I could talk to a manager, I was told they would tell me the same thing, which was nothing but that I had to pay a minimum amount if I wanted my service restored. What can I do to save my credit and stop from being pushed up against a wall without any idea that the truck is coming?

Even though this is not my bill this still makes me really angry, my mother had purchased 2 cellphones one for my father and one for herself, my dad and mother decide to try them out, only used them for 10 minutes and after that they didn't work at all period! My mother had me take them back to get our refund back from the store with the reciept and all the forms attached to it, they wouldn't accept them back, so I went back home feeling like an idiot. So my mother decides to phone them and get them disconnect us and they told us they were going to charge us a 1000 dollars for a disconnection fee, and after that was said my mother hung up the phone. We're not familiar with Rogers because we're with Telus, I've been apart of telus for 3 years now, and no problems, they actually work with you and are super friendly!

Just today we recieved a letter from vancouver collection agency stating that we owe 1700 hundred dollars! for phones that we're never used, we don't even have them any more, where the heck do they crunch that kind of numbers?! I say let them take us to court.

I was recently travelling in the US for business. I had subscribed to what I thought was a complete package for services while travelling. I recently returned and received a bill for $660, which $502 was for US data usage.

I contacted customer service to better understand why I had been charged such an exorbitant amount when I had subscribed to a service for coverage. I was told that the service I subscribed to did not include data, and that a message should have come through advising me to add an additional service. I do not recall ever receiving such a message. Nonetheless, this message should be sent more than once to ensure users are well aware of any charges being billed to them. I obviously subscribed to a service to avoid such problems to begin with or would not have used my phone at all.

When I spoke with the agent, I was offered a 30% discount and $10/MTH off my bill for the next year. I was not happy enough with this because I thought I had subscribed to a service that should have covered me, and was not well informed as to the additional charges I would be billed for. I requested to speak with management and was told I would be called back within 48hrs because of the iPhone release.

When the manager, Renee returned my call she spoke in a tone that was very tired as if she couldn’t be bothered to listen to my complaint. She told me to hold, and then came back to me with a $50 discount off the bill for my long-time customer service appreciation.

I assume that the previous offer would have been documented or recorded on the call as your services do on every other occasion. I was completely insulted that she would neither have read the file to see what had been offered previously, nor bothered to hear my response. I was interrupted while speaking and was told that this was all she was willing to do. When I asked if she was a manager and whether she had read the file she became offended that I should inquire such things from her. I explained that I had already been offered more assistance with my charges from someone she was to be a superior of.

I have used services with Rogers since they were Cantel, before the merger with AT&T, and my phone line has been registered with Rogers since 2017. I have never raised complaints about all my dropped calls or text messages that constantly disappear between my friends on countless occasions, and I pay my bills, despite all the people I know that obtain free phones or services because they complain all the time.

When I told Renee that I wanted to cancel my service she simply said fine, and that I would have to pay my bills no matter what including the end of my service contract charge. The phone then dropped the call (while I was sitting at my desk in the office next to a window in downtown Calgary). I then received a voicemail (but without a call in beforehand) instructing me to contact Rogers with the reference number to continue with the cancellation of my service from Renee.

While I was out of the country my cellphone/cable/internet/home phone company attached someone to my account without my permission. They billed me for this as well. When I noticed they said they fixed it but did not. They would not let me make account changes to my account without permission from the stranger.

What is worse was they sent the stanger my calling records and gave them my personal information. Not only that but also told the stranger to call me to fix it. When I called them to fix it they told me I was wrong and that he did not have my information, but he gave me my info back so that was a lie. And they said sorry we cant change the past about the phone records.

Now I get the run around from them when it comes to trying to fix things.

My son, who is now unemployed, incurred a high cell-phone bill due to numerous text messages that he did not have a plan for. Astronomical charges that you don't know about until it is too late! However, even though he did not have text messaging as part of his plan, it allowed him to do so, anyway!
We are now trying to settle the account and he would be able to make payments towards his outstanding bill, however, they won't close the account until his outstanding balance is paid. They will continue to bill him for monthly service, even though he is not using this phone any longer. The monthly service fee is more than he can afford to pay against his balance. Do the math. He will owe more every month, even though he is trying to pay it off! I am very disappointed in this company. It looks like true customer service is quite low on their priority list and the only important thing for them is the bottom line at their customer's expense. Literally! I would never recommend Rogers to anyone and will be closing my own account with them as soon as my current contract runs out! A big BOO to you, Rogers!

I recently decided to switch from a home phone to a cell phone, seeing how I was never at home and was always having to have people leave messages and then call them back and hope we don't end up playing voicemail tag. So I called Rogers' cancellation department and said I wanted to cancel my home phone so that I could purchase a cell phone from another company that had a nice plan at the time. So the man I was talking too said he worked in retention and could give me a very nice plan for a good price. I told him I required long distance and he offered to give me 1000 long distance minutes for 5$/month. I could not resist and told him to sign me up for it.

Fast forward two months from then, I received my bill this month and it was 50$ over what I expected it to be. I had been charged for all my long distance calls. I called them and the woman I was talking to said there was no long distance plan on my account and that they had no records of someone ever giving me that feature since apparently my plan did not have the requirements for the 1000 minutes for 5$. She also told me that she could not credit my account for the long distance minutes used.

I asked to speak to a supervisor and I was told that there were no supervisors on that day and I would have to call back after the holidays since they were understaffed. I got frustrated and hung up on the woman before I lost my cool.

All that to say that I am now stuck with a 3 year plan that was not what I agreed upon when I signed up for it.

Thanks alot Rogers, 50$ less towards christmas gifts so I can fill your pockets with money you don't deserve.

Rogers is horrible, when we first moved into our house they charged us an addtional 350 dollars by accident...yes they did correct this but now years later, I just had a credit report done and it's showing 340 dollars owing to Rogers that is apparently from [protected] time frame. I'm sure Rogers was paid, so far I've called them, as well as the collection agency they placed the claim with along with my bank etc...and Rogers can't tell me what I owe this money for. I have now called Rogers about 5 or 6 times asking to speak with a Supervisor and requesting to know what I supposedly owe this money for but NO ONE has gotten back to me. The collection agency is of course advising that I pay...they don't seem to understand why would you pay a bill that you're sure you've already paid. If Rogers can only produce a copy of my bill that I supposedly owe for I could go back in my bank records and confirm that it was paid. Why are they so difficult to deal with, are we not the customers the ones that ultimatley pay their salary?

hi there, i recently had rogers come out and install cable to my home at 1478 highbury ave n5y5n6. the man that ran my new line to the house said that someone would be here in a couple of weeks to bury the cable line, but a couple of month's have gone by now and my cable line is still laying on the ground and in the air.i would appreciate it if someone from rodgers would get back here and bury the line before someone runs it over with the lawnmower, this may not be an important issue for you, but it is for me, so once again my name is brad conlan my address is 1478 highbury ave north, london, ont. n5y5n6, my phone number is [protected]. i would really appreciate this getting handled before my cable line get's destroyed by the lawnmower thank-you. my account number is 232-[protected]

i received a very annoying phone call early this morning before i was out of bed from a lady with a foreign accent. She tells me there is something wrong with my computer, i get out of bed, turn on my computer and tell her it's working fine, she went o atirade very harassingly till i hung up. Was this a legitimate call?

A person phoned me on behalf of Rogers in January to offer me a promotional discount on my existing wireless internet subscription. She explained that is was a retention program, so as long as I did not cancel for a year, the discount would apply. I indicated that I was interested, but that I would be moving in with my boyfriend in August, and since he already has Rogers internet, I would have to cancel the service at that time. She said "As long as you are moving in with someone that is already a Rogers customer, you would not be penalized, so you are eligible for the discount". Having dealt with many painful Rogers service issues in the past, I asked again, and was reassured that I wouldn't be assessed a cancellation fee in August (you already know where this story is going, I'm sure). She then transferred me to someone else who she said would actually make the change to my account. So, I asked the second Rogers person the same thing, explaining the situation with the move, and she responded that it would be no problem, I would not have to pay a cancellation fee...Flash-forward to today, when I called to cancel my internet and was told that I would have to pay a cancellation fee, that there was no policy to waive the fee for someone moving into an already-Rogers subscribed home, and there was no notes attached to the January change in my file saying that they had told me that. So, I asked him to request the recording of the January phone call (yes, I've been through this all before with Rogers, sadly I know how this works), and he said he'd request it from his manager, but that it had been a third party doing the January promo calls, so they may not have access to the recording. So, now I am waiting for the manager to call me back, as the days until my move are going to tick down, and of course they require a ridiculous 30-day cancellation notice. I honestly sometimes wonder if this kind of stuff is a sanctioned business practice at Rogers to make more money- just wear down your customers with conflicting information and clueless customer service people until they give up and pay to make the frustration go away. I know that sounds crazy, but I can't believe that a company can be this predictably inept by accident.

i agree .they do not care.they will sign you up for all sorts of things, but it's very difficult to disconnect anything.they put you on hold then hang up.if asked what happened and why the services weren't disconnected they say the call was dropped.when asking for the name or reference # of the representative you are speaking with, they don't match.they get commission for any sale.i found out i got five features to my phone and i didnt want any.you need to confirm your order a minimum of 4 times.i don't know why it needs to be so frustrating.

ROGERS SUCKS! IVE BEEN ON HOLD FOR FOUR HOURS LIKE WHAT THE HELL I HAVE A LIFE! :|

I had a similar experience with the Rogers Wireless store in Kildonan Place mall. An employee there said I could upgrade my phone for $75.00 and my boyfriend could get a new phone for $250.00. We had no intention of spending $325.00 that day though, so we declined the offer.

Now here's where it gets interesting - the store manager then told us that he could arrange for us to get both phones that day without making an immediate payment. He assured us that the hardware costs of ~$325.00 would be set up on a separate "hardware upgrade plan", to be paid off over a six month period. He entered the information for the new hardware into their system and told us we would receive the payment plan information with our next monthly statement. We left the store as happy customers.

Next month when we received our statement we were enraged soon-to-be-former-customers...

The balance due showed our regular monthly fees, PLUS the $325.00 whole hardware cost, PLUS a "hardware upgrade" fee of $40.00! Our total bill for that month was over $600.00! When I spoke with a customer service rep, I was told that they had no such "hardware upgrade plan" and that we were obviously mistaken. Rather than believe that their store had intentionally mislead their customers or, in the very least, offer some kind of remedy to the problem, they simply demanded the full amount be paid by the next month. Failure to make the full payment would result in the suspension of our service.

We paid them their money and immediately cancelled our service with them. $400.00 early cancellation and all.

Horrible company.

That's bizarre... I bought a Curve from Rogers a year ago and a renewed contract. Within a month, I damaged the phone somehow and the USB port stopped working. I called Rogers, explained the phone was not working, they sent me a new phone 2 days later. Another 6 months later, I dropped the phone (for the hundredth time) and cracked the screen. I called them, they sent me a new phone 2 days later. I never paid any 'protection insurance', nor any warranty fees, nothing but the monthly phone+data plan. They just send me a new (refurbished) phone whenever I break mine, which has happened at least 4 times in the past few years.

My understanding is that as long as you have a Rogers contract, they will replace your phone (with a same-model refurb), all you pay is the shipping fee. That's been my experience!

the same thing happened to me
now its on my credit rating
no notice no accountability to talk to you

I totally agree with you. I was with Fido for 10 years and service was great up until they were bought by Rogers. It was all down hill then, soon my bills were incorrect monthly. Long story short, I cut them off and went to Koodo's which is technically owed by Telus. I paid my final bill with Fido and they still billed me for the next month. I didn't pay it and two years later is shows up on my credit. I now have to clear this up with them before it ruins my credit. Shame on them

As a matter of fact, I have already unlocked my Fido cellphones by myself (Yay!) and I shall do more. (Tip: Your Fido phones are, sadly locked can use with this or Rogers carrier only, I heard in AT&T from the States if you ask their customer support nicely by making some excuses like you are going on a trip to Europe...
they will give you the unlock code to the unlock your branded cellphone
so you can use it in any country. My next goal is flashing the original firmware (without Fido logo or its internet options on it of course)
This is already one form of protest.. I know that this is a breach of contract or illegal.. BUT I don't care about Fido anymore as they cheat for their pleasure, its their fault.
Why should I honour the contract when they failed to deliver what the customer wanted, and always
cheat, nickel and dime poor customers even in times of economic difficulty?
Why the Canadian government support the cruel behaviours of the monopoly companies like the Big three Rogers, Telus and Fido?
Also, I find it very interesting that only Canada and the UK sells locked phones only like the Blackberry instead of unlocked ones? is this kind of manipulation on the customer and insult on the customers intelligence?
Do you know in the Far East, you can buy the original unlocked cellphones like the Blackberry and Sony Ericssons for a relative cheaper price compare to the rip off deals by those 3 phone carriers in Canada. One day Fido shall learn its tough lessons of cheating poor customers and their loyalty. They shall be bankrupt
If you have a Fido/Rogers phone, you have two choices, either immediately cancel it, or unlock it.
Do NOT, I repeat do not ever do business with this unethical company..unless you wanted to get a high blood pressure. Canadians (expecially those who had been victims by Fido), We must speak up for the sake of a better tommorow for everybody.

So this is the letter I wrote to Fido, regarding my past service... long story short... (youll read more in the letter) after 1 year, i switched to rogers from fido (same company) cause i wanted a phone fido didn`t have, they informed me no ECF and i called htem several times to make sure there was none. SO... in the end, i get a collection call from NCO saying i owe fido 235$... READ ON)

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I am writing to file a HUGE complaint against YOUR company. I was a Fido Customer for about 4 years. I was interested in purchasing a Blackberry in November 2008, and realized that Fido does not carry them anymore. So I called a customer service Rep on the Fido number through my phone, and asked How much it would be to Cancel My Contract. I was told 200$, BUT if I switched over to Rogers after my 1 year mark with my new contract (which was November 29th 2008) It would be NO CHARGE to switch to Rogers because rogers owns Fido. I said great. I waited until November 29th 2008, went into a Rogers Dealer, and explained to her what I was doing. She was extatic and said it would be no problem. She was extremely helpful. I called fido to double check everything would go okay, they informed me yes, and No Cancellation fee of $200 was being charged to my account because I was switching to Rogers. We Activated my rogers phone, and before everything could be complete, the representative Had to phone Fido to switch over my phone number. While on the Phone... She was then informed that They could not cancel it until November 30th 2009, and was informed that was the date of my 1 year mark. The Rogers representative was extremely angry at the CSR through Fido and was arguing on the phone with him that November 29th 2008 WAS the 1 year mark, and his information is wrong... And told him that i WILL NOT be charged a CSF. She asked to speak to his supervisor, she was put on hold by the Fido CSR. 45 minutes later, the Fido CSR comes on the phone and informes the Rogers representative that his Supervisor is not Available. He says he will cancel the Fido Contract tomorrow, when the number is switched to Rogers, and I will not be charged a Cancelation fee. The rogers Representative makes sure he types in this whole conversation to my Customer File with FIDO and hangs up. We then proceed with my Rogers account, Pay, and off I go. The Next day on November 30th 2008, I go into a Fido Store in Langley, BC (not a booth, but a STORE) to double check my account has been cancelled with no charges. I was ensured by the CSR for fido IN PERSON, that my account is cancelled and all was ok.
YAY, SO... Next month in December... I get an e-mail from Fido (I did Email and online billing ONLY) saying my monthly invoice was available to see... confused... i call FIDO AGAIN, and ask why this has happened. I get informed that it must be a mistake, and it will not happen again, and that I do not owe them Anything. OK. Next month in January it happens again. AGAIN I PHONE FIDO, and say the exact same thing, and am told the exact same thing. I asked them why I even have a file with them anymore, seeing as Im with Rogers, Not Fido, but whatever.
NOW, ON MONDAY MARCH 2nd 2009, I GET A CALL FROM RCO COLLECTIONS SAYING I OWE $235 TO FIDO. I say... NO that is a complete mistake. The collections Lady, `JANET` informes me what i need to do is phone fido and see what happened. So then, I PHONE FIDO AGAIN and say why am I in collections... I havent had a phone with you SINCE november and it was canceled and switched for NO CHARGE to ROGERS. The lady named MARLYNE (who actually spoke ENGLISH FOR ONCE) said there was a cancellation charge for me canceling on november. I said no, that is a mistake... explained what I was told, and she said, ok, im going to put you on hold for a moment, and i said ok. At this point I am SO FRUSTERATED WITH MY PAST SERVICE I AM NEVER GOING TO REFER ANYBODY TO FIDO, AND AM TELLING THEM TO SIGN WITH TELUS OR BELL. Marlyne come back onto the phone, and says there has been an `ERROR` on my account. APPARENTLY i was supposed to call Fido, 30 days after I Cancelled my Contract to say I have Signed on with Rogers and NO charges should be made. Hmmm... I seem to recall calling fido to complain in DECEMBER AND JANUARY about receiving invoices and telling them I HAVE SIGNED ONTO ROGERS. Marlyne explained to me this was an error and that the collection is getting REVERSED, and to phone Fido back on Friday March 6th at the very latest to make sure everything was reversed. I was assured that there are going to be NO CHARGES and will probably recieve a rebate because I payed a LAST BILL i was not even supposed to pay, and NONE of this will affect my credit... Because it BETTER ###ING NOT! I said okay, and thanked Marlyne for her patience(and for once) the GOOD customer service. I then phone the RCO collection agency and informed them what was going on, and they said okay to phone them on friday and when Fido does the reversal everything will be okay.

So friday awaits, and everything SHOULD be running smoothly... If not... I AM GOING TO THE MEDIA WITH FIDO AND HOW CRAPPY THE COMPANY IS. IT IS A SCAM AND YOU DO NOT APPRECIATE YOUR CUSTOMERS OR THEIR SERVICE. I HAVE FANTASTIC CREDIT, AND HAVE WORKED HARD TO MAINTAIN IT THAT WAY, AND WILL BE IN THE PROCESS OF PURCHASING A HOME LATE THIS YEAR. THERE BETTER NOT BE AN AFFECT ON MY CREDIT BECCAUSE OF STUPID PEOPLE MAKING BIG MISTAKES AND ERRORS SO FIDO CAN SCAM PEOPLE OUT OF MONEY AND RUIN THEIR CREDIT. IT IS NOT MY FAULT YOU CANT PROPERLY TRAIN YOUR CSR`S, OR ONLY WANT TO PAY 2$ AN HOUR FOR PEOPLE IN 3RD WORLD COUNTRIES TO ANSWER CUSTOMERS SERVICE CALLS. IF THIS IS KEPT UP THE WAY FIDO IS BEING RUN, YOU WILL GO BANKRUPT

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So lets hope this ### dones`t do ANYTHING to my credit, or I am storming in to their office and Vancouver, and giving ###! and not leaving... until everything is fixed... because we all know if can be done with the click of a mouse... too bad they have ### customer service reps working for them they dont know how to work a computer.

I give thumbs up for this article too. I also have been a victim of Rogers and Fido's dishonesty. They offer poor service, don't inform you of hiden fees and fail to inform on how much their new producta can cost you an arm and a leg.

I threw 400$ out of the window for a phone that I can no longer use. But I consider myself lucky because I know some people that had a thousand dollar debt with these crooks and had to go to court.

It is unfortunate that such a business like Rogers and Fido lack such business ethics and etiquette.

And I do agree they are obnoxious and rude.

I think it is time that people voice their complaints and let people know to do business. To my satisfaction, I have many friends that do business with other cell phone providers when I told them my unfortunate story with Fido and Rogers. And I hope I can inform as many people possible for the years to come not to do business with them.

Sorry..there seems to be something wrong with the attitude function of this website..I chose "Agree" on my 2 comments but it showed the Disagree icon..i don't understand why.. hrm...

(Correction, Sorry) I think Fido doesn't care about customers, just our money..so they can stay afloat.. I have been loyal customer to Fido for more than 2 years only to have them hit on my back with unfair and excessive fees, late account charges (as they either didn't send the invoice or send it late after the due date.. can you believe this?), ecf ($400 max for a phone that was scammed at $0) and etc...
Thats why we should complain to Fido and CRTC (for allowing these kinds of corporations like the Big 3 to exist) by speaking out about the poor and nasty treatment by them the more people speak out, the more disadvantageous the company will be..This way they will have to back down and listen and care about customers..

Wow, you turn on your tv nowadays and it seems each channel has its own volume level. Seems the volume level really peaks when a Rogers commercial comes on (what a coincidence). Why do i need a Rogers commercial coming on telling me to get Rogers Cable or to get Rogers Internet services or Hoem Phone services. I think each customer should have commercials displayed based on the product they dont have. If i dont have internet, then sure show me Rogers internet commercials, but come on every 5th commercial seems to be for Rogers Cable advertising something i already have.

Also it would be nice to have a balance for volume where i can adjust the volume of all channels through the cable box menu so thatall channels have the exact same volume level. It is not fun turning the tv channel and waking up people

I just got off the phone a short while ago regarding an overbilling. Some $80 was attached to the bill as a "connection fee".. Imagine if I had direct payment set up through my bank account and didn't pay attention to my bill thinking it was static. Well Rogers would be taking money from me and its nothing short of a scam. If you don't notice or bother to call them up to find out what the extra billing is about then they just pocket the money. Its funny how grocery stores are forced to have checks in place for sale prices at the cash but none are watching to see how many millions a company like Rogers Cable is scamming out of peoples pockets.

A lot of people arn't aware of how shifty the Rogers bill can be. For instance in my case I have wireless, internet and cable all on one bill. My older cable provider (bought out by rogers) used to bill me for the service after I got it meaning I didn't get billed for a month till after that month was past. Rogers bills me BEFORE I get the service.. and not only that if the payment isn't right on time they tag on what they call a "service fee" of $25 ! .. So for example Im a little late on my payment they add another $25 onto my bill. Its not interest just a flat out late payment charge for services I've not even received. Further Im not sure how they do the wireless billing.. in advance no less because well my bill you would think was hinged on my long distance calls.. somehow its not. I can't tell how because their customer service reps are only more interested in threatening to have my service shut off. But the problem is that the scam is getting too big and its near out of my ability to afford.

Originally I was sold a wireless plan 2 phones for thirty dollars a month.. after I start getting my bills I see that its actually $60... Once rogers turned my phone service off just before Christmas demanding I pay some $200 to have it hooked up and to ensure the rest of my services were still in place as well. Basically they took presents out from under the tree.

I could go on and on.. but the point is who is watching to see how many millions of dollars rogers cable is pocketing ? How many people call rogers up regarding their bill and over charging? How can rogers legally charge a "service fee"/late fee on services not recieved? I've had my services cut back substantially because I can't afford the payments that are aggravated by their scams like "service fee"s (which isn't a service at all mind you) and still the bill is somehow much higher then it should be. I look through the jumbled mass of billing they send me and its just not clear whats going on. High speed internet $40 basic cable $35 (which includes a digital black box I no longer use or need so I tried to explain to them I don't want to be charged for but they insist I can't return it) and 2 wireless phones $60. $135 is what I should be paying but somehow they are billing me upwards of $185 and I can't clear it up. The problem with just dropping them is that I have a stupid wireless contract for 3 years and all the services are to be bundled.

When I call them to ask about payments I feel like Im talking to some kind of collections agency.. not a customer. If I ever get out of this plan I'll never go back with this company again.

Rogers is a fraudulent company. They trump bills in hopes you do not pay them so that it can be send to collections to collect an insurance pay out for money lost. The losers always end up as the insurance companies but they have no way to prove its fraud.

My gf reported her phone stolen and they said they would charge 7 dollars a month after that to keep the account active... I know it makes no sense at all. This was a complete fabrication on their part. They continued to charge full price and late fees and interest and to not send her a bill for 8 months! It obviously ended up in collections but collections wouldn't even deal with it because they know its a fraudulent bill so they want us to bully Rogers to drop it... yeah right... they were already paid for it.

I gave them a formal complain and wrote down all the numbers behind it. Requested a representitive from ehad office call me to confirm the bills and to discuss that matters at hand. They ignored me.

They are a fraudulent company plain and simple. If you don't need them, don't give them a cent!

what is it with hln & others being temporarily off the air now for 2-3 days that I know of.

Hi basslion - This is Mary with the Rogers online communications team.
Thanks for your feedback. This has been shared with our team.

Take Care,
Mary
http://www.twitter.com/rogersmary

I used to be with Sprint, till Rogers bought them out. The bills just went up & up. Later the added charges and asterisks started. All the while any regulatory body for this type of garbage stands idly by, as if they're on Roger's payroll. I dumped them, no more Rogers products.

I have Rogers cable, Internet, and wireless services and I have never been late on any of my payments. Thus, I have never seen a 'service charge.' I carefully mark my calendar each month, and I make sure that Rogers is paid well in advance of the due date. I also made sure that I could afford the services that I wanted to receive from Rogers before I signed up.

When I signed up for Rogers, I was made aware of all the costs associated with my account. Granted, it can be a little confusing at first. But isn't it the consumer's obligation to 'keep after them' until you are satisfied with the layout? After all, you alone are the 'guardian' of your money.

If you keep calling their customer service number and asking questions you will see that it is all logical and rarely do they make a mistake.

The bottom line: Responsible consumerism dictates that one be aware of ALL costs, billing realities, and due dates, as well as one's budget and willingness to part with said monies. If you only focus on the commercials,you will surely feel ripped off.

Real cost is for you to figure out.

I bet you`re talking about the iPhone, and they`re back ordered all over the world.

You`ll realize, when you`re older than 17, that things on back order will be the least of your problems.

The above was my comment. Anyone with a similar experience?

I have been trying to have my "FREE" listing with the WHITE PAGES as promised by Rogers since August 2008. As anyone who has ever had to call rogers knows, hours are spent being transferred. After thirty-five calls over an eight month period and being promised five times that this has been corrected, I find myself yet again on the phone on hold trying to have this corrected. This is my third call today and I have been on hold for two and a half hours and transferred a number of times. I had given up a couple of months ago because I couldn't handle the constant calling and getting nowhere.
When I think about the number of calls my business would have had if I was ever properly listed it makes me realize that this may be a major factor as to why my business is currently in trouble. I mean, if you cannot even find my in the directory.
This is the worst, most unprofessional experience I have ever had but trying to switch carriers would be a six hundred dollar installation charge which is not an option at this time.
All I need is for them to correct the listing...
SIGNED
FRUSTRATED AND NEARLY BANKRUPT

Rogers went ahead and extended my account for three years without my permission. At the end of my current contract which I paid for, for my son, I told him he had to move it to his name or I was cancelling it. He went to do so, and at that time they told him he would have to have my permission to discuss it only which of course I gave. They went ahead and renewed the account for three years and sent me the bill. So now I am stuck with a three hundred dollar bill to cancel it or pay for three years. I hate that company it is not the first time they have used these practices. I am done with them forever.

I was a Rodgers account holder for ten years up to the other day, for the last seven months, since I upgraded my account with two smart phones my bills just kept growing and the worst part was I couldn’t even get into my account i.e. bills I thought I would switch to paperless billing to help save the planet well that was my first mistake, anyway I phoned on the 8th of august to complain about my bill I was told my plan was all wrong and they would help me out and adjust my plan to best fit my needs, well ten days later I find out my bill doubled now I owe over 500.00 for two months service when my contract was for 140 per month plus tax . Not once was my bill even close to that amount. I phoned at least five times to have my bills sent to me and never received them until today after I switched to Virgin mobile now I have no contract and was given 100 per phone for using there service. I was told by Rodgers I would be charged 500 per line and so I should be seeing a bill for about 1700.00 and I paid about 2000.00 for the last seven months so that works out to about 500. Per mo .I will do everything I can to stop people from using there phones renting movies or using any service they provide

We have a two cellphones from Rogers. I always call them before that please inform us if we are out of the credit limit but for how many times they just cut our line. we will not be able to know unless our friend or our employers call us that we cannot be reach . I call them last December telling them to cancell my subscription but they just ignore it, they keep on sending my monthly bill even I dont use my cellphone, its totally dead. I told them to charge me of the cancellation . Before we always pay our bill on time, we even pay as much as 400 a month.

When it comes to Rogers anything is possible, How about being billed and put into a collections company called Metro Financial Solutions after the account had been paid in full for a lengthy amount of time, "with receipts" that prooved payment was made in full, they still insisted I owe them money, I faxed the receipts and still Rogers argued the case. I spoke with several Rogers Agents and their Supervisors, who all agreed that something was definately really gone wrong, even the collections people said they had never seen anything this screwed up. I moved and had tried to cancel my services from as far back as March 09 I moved from London In May 09 to a small town that didn't even have Rogers Services, but before I moved I had a gut feeling and called Rogers on May 7th and was told I couldn't cancel for an additional 30 days, so my Conversation in March went on to deaf ears and to make matters worse I was billed past the 30 days in May 7th 09 conversation and again billed into Aug of 09, I called Rogers on Sept 27th and was told to pay 214.44 which I paid under duress on Oct 7th all was supposed to be settled from the Rogers Agent and his Supervisor on Sept 27th paid the amount of 214.44 on Oct 7th and thought "ok what a pain in the butt just to cancel Rogers service" I must mention that not once did Rogers try to reach me and they had the info needed to do so.Since that date, I've been told I owe over a thousand to 384.00 to 204.51 to 119.00 and back to 4?.00 account receivables sent my file to collections while I had in my hand receipts for over period of months stating my account was paid, I might add that I was never contacted once, that is until I was driving down the 401 on Friday 13th and got a call from Metro Financial Solutions and its been hell ever since I was told as of the end of November my good credit will be effected in a very negative way, because of Rogers mismanagement of my account, in a way that Rogers own Agents and their Supervisors agree they have never seen, , Rogers is very much like Hotel California, , "You can check out anytime you like, but you can never leave" I've spent a minimum of 16 hrs trying to get it through to them. I've even wrote the Office of the President and a lady called D'Arcy is now trying to battle my case with a Rogers Liason and my contact person at Metro Finicial Solutions, (Jason) has told me that this whole case is most bizzare case he has ever seen, as he has the faxes of receipts, but is at the mercy of what Rogers is claiming, any idea if I can sue Rogers for a Million Dollars? my Lawyer thinks a lawsuit would have a positive outcome, but all I want is to have this nightmare end and to warn others how bloody backwards Rogers are and how badly they can ruin your life over Kindergarden Educated Accounts Receivable and How little Rogers Agents and there Supervisors authority is continually overstepped by some idiot, with some twisted and vindictive agenda, that suffers from a Napolean Syndrome, beware Rogers has people with certain mental issues, , a serial malinger, who is at best an authority misfit, its to bad, , Rogers is no longer the most reliable provider, its people like this person that make Rogers less then it can be, , I would advise anyone who is closing their account with Rogers to have a Lawyer send them Notice 35 dollars, for a letter is a lot less, then I have had to pay and pay and pay and still no end in sight, , with Rogers and don't forget I still have the receipts that say paid and D'Arcy from the Presidents Office I do beleive is doing her best its a shame that every Rogers Rep and Supervisor have agreed with me and D'Arcy all have went to clear the account to zero only to be challanged by clearly some nut with, power by authority, , who is the only one right and all 10-14 people involved are wrong, someone needs to give this person who ever it may be a job in a retail store handing out late charges and restocking shelves, or send that person to a post in the Yukon, so they can mingle with the dogs and learn some morals, , Joseph Moses