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Billing - Nov 5- Dec 04 2022 Dispute
My name is Bardha Zani, Please see my notes below regarding disputing billing for amount of $106.
I have cut Rogers Service since Oct 2022.
Rogers Service was disconnected on the Oct 15 2022.
Oct 20, received notification to return equipment in 7 days.
Equipment was returned on Oct 24 2023 Tracking # [protected]
Last payment was done for period Oct 01 - Nov 04 2022 , and never received a credit for period Oct 16 to Nov 04
However, Rogers have billed for Nov 05-Dec 04 that I did not have the service
I called Rogers on Dec 2022 or Jan 2023 (exactly do not remember the day) , spoke with Manager to solve it . She told me that she will notify billing department to remove the amount
Even I spoke with Rogers, the billing continue to come and they have send it to Collection agency .
I received e-mail form National Credit Recovery to collect the money that I do not own to Rogers, Rogers own me a credit
On Sept 02 2023, I called Rogers to solve the issue , Interaction number I2085260279. The representative was not able to help by herself and spoke with her manager . The reply from manager was that I should pay the amount without any explanation .
Desired outcome: Rogers to contact National Credit Recovery to solve this issue Return credit for Period Oct 15 -Nov 04 Remove the billing for Nov 5 -Dec 05 inform me by e-mail <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>@yahoo.ca
This complaint has been resolved automatically due to user's inactivity.
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I have a similar issue. Since we run out of patience for the Rogers cable and internet having outages several times in a year, and with Rogers not giving us any other discount other than a paltry bundle cost, I told them that we will be moving the services away from Rogers. I got a call from their 'loyalty department' who asks me to move to Ignite. I read the bad reviews and we said we don't want it.
So we first cancelled our Phone on June 26. Then another internet/cable outages in July happened in our York area which lasted for 3 days, that was the point that we decided to move our internet to Bell on Aug 6. I also returned the router to a Canada Post Office on the same day since I received an email from Rogers that I will be charged if the equipment was not returned within that period.
When the September 2023 bill came, I was surprised that they are still billing me for $127.68 for internet. I called the Billing Dept and after waiting for more than an hour, they told me that it was not cancelled in their records and thus, will not be crediting me for it. I told them it is unfair since I already returned the router on Aug 6 so how else will I be using their internet? They said that the return email package is for the phone modem, which I said I am not aware of such since we just plug the phone on a wall. Nevertheless, they still will not credit my payment for an internet even though I have proof that I did not use it since I don't have the Rogers router anymore.
I was with Rogers ever since we moved to our house in 2011 and this is what I get- being billed for something I did not use just because it is not in their records. Whereas, they can trace the router which I packaged, in their warehouse, I have the tracking #, and using common sense, we are not using their internet services at all. Now, I was double-billed! I have no interest in using Rogers services anymore after this experience and will share my stories with others.
Divina