Rogers Communications
Reviews and Complaints

Had Rogers for years. Started to receive thousand dollar bills every month.

Rogers could not and would not explain.

I tried to cancel Rogers for over 1 year they refused to cancel. I took the box to Rogers Head Office they refused to take it back. Then charged me for not returning the equipment hugely excessive bill. I tried to resolve. Told SORRY YOU FEEL THAT WAY PAY THE BILL

I have not been a Rogers cell customer since 2003, and that was only because they bought out fido, I switched because they nickled and dimed me. Now 11 years later on Monday mar 17th I suddenly started getting an auto dialer telling me to call the collections dept, every half hour this thing dials my cell phone, I talked to a woman and she looked up my account and said there was no money owing on the account, and she would take my number off the call list, Tuesday I'm still getting the calls and phoned back to a different woman, she promised the number would be deleted from the auto dialer by midnight, today at noon guess what? yep ding aling! I called the complaint dept and they said they cant do anything, I have to call the collection dept again and deal with more useless people that don't know their job or just don't care about the customer that pays their salary, They all say they cant delete my old account, guess which company I will never go back to ? ROGERS REALLY DOES SUCK!

Re: Rogers communication (Canada)
Phone number: [protected])
Account number: [protected]
Phone Number: [protected]

Complaint: I am currently with rogers and I called in January to suspend my service due to travel reasons. They continued to bill me with a cumulative bill due in April of $62.49 (Canadian). I called multiple times trying to resolve the issue with no help. First time on 3/11/2014 @ 10:00 PM; after waiting for 30 minutes on the line talking to "Karina", she dropped the line in attempt to transfer me to different service. Then next call on the same day; I spoke to Rehema (Employee ID# 912996); who tried to contact the responsible office to cancel my service and adjust my bill and was unsuccessful.

I only agree to pay $20 as my suspension fee and will not pay the extra unfair expenses endured. I am best contacted on my home phone number [protected]. or my cell phone [protected] during the day.

I have a Rogers tv account, held under my ex’s name, that I’ve
been paying for for years, even while still in a relationship, that I am unable
to close. Rogers is happy to upgrade my
services and with me to continue to pay for them, but they refuse to close
it. To aggravate the situation, due to
technical changes, good program reception now requires that I obtain a digital
box, which I am unable to pick up (NOT that I want to) because the account is
not under my name.

Now, I am unable to contact my ex. Was anyone is a similar situation and how did you resolve it? Do I need a lawyer or an investigative reporter involved?

Roger newly added so called online chat is such a scam and time waster. I waited there for 40 minute or so before one customer service agent could CHAT with me eventually, and right after I told him my questions, he said he would transfer me to the right department. 30 minutes later, I got transferred back to HIM! here is not the finish of the story. He noticed that I was the person he just dealt with, and he cut off the line immediately, then I was disconnected. see the following as a proof for your laughter.

Enjoy.

8:17 PM Connecting...
8:17 PM Connected. One of our Rogers specialists will be with you shortly. Please standby, you will receive an alert when we're available to help.
8:32 PM Support session established with Abdus.
8:32 PM Abdus:
Hi, you’ve reached Abdus. how may I help you?
8:33 PM Dong Wang:
hello, i have 3 questions for my acount, my cell phone and my online payment
8:33 PM Dong Wang:
first off, my general bundle plan, when will i have to renew it?
8:33 PM Abdus:
Sure. I can definitely take a look at this with you.
8:33 PM Dong Wang:
Thank you!
8:33 PM Abdus:
Is it for cable, home phone and internet?
8:33 PM Dong Wang:
yes
8:34 PM Abdus:
I will connect you with one of my colleagues who has access to cable, home phone and internet accounts. It won't be long. Please do not close the chat window. For your reference, our chat session ID is:[protected]
8:34 PM Dong Wang:
thanks
8:40 PM Abdus has stopped servicing requests. Please wait.
8:51 PM Support session established with Abdus.
8:51 PM Abdus has ended the session.

Rogers does not provide the level of service as internet speed and download limit for the declared price and forces the customer to buy an expensive new modem to increase the limit, even though the money is already taking for the increased limit. Since the modem model can not influence the limit set by the company, this technique looks like a fraud, and undermines the reputation of the company. As a result of research, I found that there are ISPs offering at a much lower rate unlimited service and faster speeds.

On May 19 2013, between 1:03AM and 1:22 am 37 calls were charged to my phone number. When I complained to Rogers, I was told I would haved to wait 60 days to investigate. No one has ever gotten back to me. I called today, for other issues with Rogers, and was told I had to call Triton Global, as these chareges came from our number. No one in our house was even up at that time. I find it very disturbing that this can happen, and that Rogers is deflecting this. I need these charges reversed. Have also contacted Triton. There are numerous complaints on this site against Triton. Where there is smoke there is fire!

So I ordered Rogers Internet and Digital TV in January 2013.
Service was fine for a month and a bit when I woke up one morning to go to work, turn on my computer and realize my service is suspended. A redirected screen came up asking me to call their 1-800 number, which I did.
They informed me that I had an outstanding Bill from 5 years ago for about $200 and suspended my service until it was paid, which I did. My internet was turned back on. 3 days later the same thing happened again. They told me I had another unpaid bill for over $100. At this point I felt like I was being extorted so I decided to cancel my service. I told them to send me a final bill and I would pay it, less the second 'old' bill, which I'm not sure is legit or not. This is where things get funny. The REFUSED to cancel my service. What? Is this really happening? I unplugged my digital box and modem, and called once more prior to returning to let them know I would be dropping them off at the local Rogers store. You know what they told me on the phone? They told me I wouldn't be able to return it and they will reject it at the store.
I'm sharing this because I find this whole thing ludicrous. Here I am a Rogers 'customer', and they refuse to cancel my service as well as refuse to accept their equipment returned.
I walked into the store and returned their equipment without giving them a chance to 'reject' me.
I cannot believe the power trip these clowns have thinking they can dictate whether or not I remain a customer.
I switched to their competitor and have been happy with the service.
When dealing with the big companies who provide this service, you really have to pick your poison. They are all bad. I really wish there were more options.
Thanks for reading, and good luck.

Horrible customer service. Called Rogers to add on the $10/month more for unlimited internet downlod and upload promotion that I got in the mail from ROGERS. When I called after being on the phone for 15 mins speaking to 3 different staff on the phone, finally the last staff member decides to tell me that I can't get that promotion bc I don't have rogers phone service. What a waste of my time ... This business has horrible customer service, I've asked and requested and demanded NOT to get Rogers home phone service deals sent to my house but keep getting them. Horrible customer service.

The movies on Rogers demand suck period. Very low in variety and when I look at movies in the new this week category, there are movies from a month ago still up for selection and viewing. Sometimes there are no new movies for the week at all. Not only is $5.99 for a supposed new movie asking a bit much but even movies that came out 20+ years ago are $3.99! Are you kidding me... That's preposterous! I'll give you a little tip too; sometimes refresh the list a little... take some away add some new... even in the older categories. Who wants to scroll through the same list with the same movies in it that every one's seen 1000 times? Have a little creativity! Rogers is responsible for aiding in the closure of most of our local video stores where you could rent 1, 2, 3, 4, 5 maybe even sometimes 6 movies for the price that your asking us, the people to fork over. These video stores cared about there customers... unlike Rogers! Greed, Greed, Greed! Money, Money, Money! That's all that matters to this outrageously pathetic company. For a billion dollar company you should have pretty much every movie in the world available for viewing at anytime the consumer wants. If that isn't a possibility than sub some in and sub some out... It's not rocket science, or is it? Also add in some better deals from time to time. A good start would be to maybe give good standing customers a free movie from time to time or even at least once a year. Show some real appreciation for your customers that pay an arm and a leg for your services. I love movies and could honestly watch them all day and night. Nothing is better than relaxing and watching some excellent flicks. Lets get the ball rolling but first watch out so you don't get steam rolled in the process!

Rogers has updated their internet access and increased their price accordingly. They has advertised that: We're pleased to inform you that we're upgrading your Rogers Hi-Speed Internet service again at absolutely no additional charge so you can surf more than ever before! Best of all, you don't have to do a thing - your Rogers Hi-Speed Express Package will be automatically upgraded on June 27, 2012 to include a higher monthly usage allowance of 80 GB (currently 70 GB).
Today (April 4, 2013) is the first time I'm paying attention to my cap and it is 60GB. I asked the eason for not changed to 80 GB. and their answer is due to mt modem with docsis 2.0. I believe they can use this as a reason to limit my speed, but shey sould not use it to limit my cap as now I can reach 60GB. I asked for clarification where is written that with docsis 2.0, my cap will remain at 60GB and they have not provided answer. I believe this is just a way they forced me buy new modem while it is still sufficient for my needs.

From the MY ROGERS part of their website you used to be able to remotely access your PVR to erase recordings, add new schedules, etc. In the last few weeks they have "upgraded" this service (now called Rogers Anyplace TV Home Edition) but it is anything but Anyplace. Their Anyplace service is ONLY available on a Rogers network which means no go from anywhere outside Canada, for example from the USA.

This has happened only very recently so maybe the complaint level is still very low (many people may not be aware of this change) but I was still offered a $100 onetime discount on my bill when I complained that my service was being reduced without any reduction in cost. If enough people demand this they may rethink the change in PVR access (but probably not) but at the very least it will cost them some bucks and customers should be somewhat less ticked off.

Good Luck!

On March 10 i upgraded my wife's flip phone to a samsung 3 smartphone as well as upgraded her phone plan. We had no long distance plan on her flip phone and no data plan. She was not in a contract. We used T Booth in the Sarnia Lambton Mall. I changed the plan to 1gig of data and unlimited calling anywhere in Canada. This was an increase cost . It was explained to us at the T Booth store and was understood. Once the upgrade had been completed at the T Booth store and the phone was ours and Rogers had been contacted at the store while we were present, we were informed we were good to use the phone for long distance anywhere in Canada only and data with new smart phone. Yesterday we viewed our Rogers account online and found additional long distance charges beginning the day we upgraded our plan March 10. When we contacted Rogers they informed us that the upgrade does not take place because of their billing cycle and that this plan upgrade will not take place for this month and for the next billing cycle next month. Rogers bills a month in advance so I am told. After this time the Roger employee said everything is ok and we will be on our new plan and the increase cost of the plan will be the only charges we should incur. Rogers said T Booth put the plan change into the computer and then for some reason T Booth reverted the new plan we had upgraded back to the old flip phone plan. T Booth says they did not and Rogers did this because of the billing cycle that does not allow these changes to take place and Rogers knows this but refuses to do anything about it because it is a money maker for them. We were also charged by Rogers an access fee of $35 dollars and a $50.00 hardware upgrade that had been waived at the T Booth outlet and is stated in the T Booth document they gave us. ( i.e. no 50.00 upgrade fee) The person at Rogers indicated that our long distance charges for the upcoming cycle would be in her words "astronomical" because our plan had not changed and we should be prepared to pay additional charges although she could see a bill yet she looked at the data and long distance usage of our smart phone to make this determination. When the above was explained to the Rogers employee her attitude was " tough" and to take the issue up with the T Booth store. So it looks as if we will have to fight next month to get these charges voided. The T Booth store was helpful and called Rogers on our behalf when we went in and had some of the bill reduced but next month we will have to go again to the T Booth because the next billing cycle is May 11. I have left out total additional long distance charges and well as data charges because I have not received the update on the online account.

After years of service, rogers hit an all time low, they almost doubled my bill inexplicably, I contacted the presidents office of rogers, who only patronizingly called me back, and attempted to strong arm me by telling me that 30% off the doubled price ($140/month) in their mind was a good deal - it is not a good deal, depsite their attempted brainwashing. My choice is cancel rogers completely, which is what I did, and I suggest droves of other people don't tolerate their monopolistic business practices.

On November 30th, 2012 I called Rogers to make a change to my tv service. While on the phone call I was persuaded by the agent to switch my wireless service to Rogers as well, so I agreed and was advised that my new phone would come by mail. On December 1st, just 2 days later, after thinking about it further, I decided I didn't want to switch and called them back. I spoke to an agent and advised that I did not want my phone number to be ported over and that I didn't want the wireless service anymore. The agent advised me that all I had to do was refuse the delivery of the phone and that was it, that he had submitted the cacelation request. On December 15 I went to the post office where the phone had been delivered and told the clerk that I did not want the package. I didn't even see the box the phone was in, I just signed off on the return of the package.
On December 19th I woke up and looked at my phone, no service. I called my service provider and they advised that I no longer had an account with them, that my number had been ported over to Rogers.
Now I have no phone and no service.
I tried to have my number ported back to my original service provider, but the port over to Rogers took 2 days to complete. During those 2 days I called Rogers several times and they did not do anything to help me. they didn't even tell me that the port was still in progress . They just told me that my service was with them and pretty much that it was my fault for changing my mind.
Finally on December 21st I was able to try porting my phone number but during the port, Rogers cancelled my account and the port was not successful. So I had to call them back and activate my account for the port to be completed.
For four days I went without a phone since my account with my carrier had been cancelled and I did not have a phone for the Rogers account. I only have a cell phone, no home phone so it was very frustrating to go without a phone.

I filed a complaint with the office of the president and they were very unsympathetic for the situation and implied it was my fault. Offered me $50 credit and that's it. Later on I got my bill and it had $60 worth of charges for "usage". The credit offered did not even cover the amount I was being charged for usage on a phone I never even saw, never mind used. They didn't even address the issue of them giving me wrong information to begin with, which caused me to go without service for days or the fact that when I had called on December 1st there was already a port request and that it could not be canceled. The agent I spoke to failed to tell me this information and just let me think that by refusing the phone, my phone number would not be ported.

I have 2 other services with them and have been a customer for many years. It really is unfortunate that they care so little about keeping the customers that they have.

Rogers allowed someone to go in and alter services on my account. When I received the email notification of the changes I immediately called Rogers to tell them a mistake was made. They had to escalate my call to a manager. He called me a liar and said that what I was telling them was impossible. He said Rogers had confirmation that my ID had been given to the store clerk and that the modem serial number in question was physically in the presence of the store clerk. I had read the serial number off the back of the modem sitting on my desk. The store supposedly holding the modem is over an hours drive from my home. The Rogers manager I spoke to took none of this into consideration. He said I would "have to bring in the modem to the nearest store to prove I had it".

I got a phone call from Rogers rep on December 5th. She was talking so fast and did a great job at pushing a new contract down my throat. I have 2 lines on my account since many years. I am with rogers since 2006, just because I am lazy to switch with other company.

I completely agree with most of you people that have issues with their horrific policies. You as a customer would expect that you have rights. Yes you have the right to don't say anything.

Anyways, since my phone on my main line got really old (Xperia X10), I decided to accept their 6GB super plan with an upgrade to a Samsung Galaxy S3 (SIZE was not specified, expected a 32 GB). Given that the discount was an amazing 70$ from 150$. That was crap, the phone they have sent is 16Gb, which is 100$ on their site (we are talking about their 3 year crap).

Now, Rogers and I agreed for: that plan, the phone and 100$ to the shopping channel. Only that the gift card was not being sent, yet (it's 16th of December now). After talking to the pathetic customer service and an arrogant manager, who insists I'm insignificant as a customer that they will change their policy because of me. Listen up Rogers, you don't own anybody. We are paying you! As a consequence your service exists because of that!

Here is the problem.

They don't want to give me the 100$ gift card because I have an outstanding balance. I totally don't buy that crap sI'mply because the offer was made on dec 5th and ROGERS knows which accounts are eligible or not. So, if an account has an outstanding balance, don't go and sell your lies!

Another big complaint I have, after using S3 for a week now. LTE on rogers sucks battery DRY in less than a day. Rogers LTE is on 2600mhz/1600mhz AWS, it is totally not power efficient and they have plans to change their network to LTE 700mhz. Source : googling. So don't be surprised if your S3 wont benefit a power efficient LTE tower.

Unfortunately, there is no good Cell Provider here in Montreal.
So people, do yourself a favour and go the extra mile, in a search for a different Cellphone carrier.

To return to my original complaint regarding the gift card not being issued. This breaks the terms of the contract as it was presented to me. I made my payment to rogers, and it is at the mercy of the banks now until the money clear up. Still, there is absolutely no guarantee that any gift card will be issued.

Maybe the best thing I can do, is return the phone, revert my plan, close my other line, and wait to close the other line in April 2013. Of course, close my account and live happily ever after.

I called Rogers to ask why their website said my package is supposed to give me 80 gigs usage per month, but I was being charged when going over 60 gigs. She said that the package was new, and I was required to upgrade my modem in order to get 80 gigs per month. And of course it would cost $3 per month more in rental fees for the modem. I asked why I needed to get a new modem. She told me that "your older modem can't handle 20 gigs more per month". Are you kidding me? Do you think your customers are idiots?

I asked to escalate the call and talked to another gentleman. I told him what she told me and he offered me a discount on my internet service price for 12 months. But then stated that this locked me in a contract with Rogers where if I cancelled their services, I would have to pay $20 per month left in the 12 month "contract". Wow. Rogers really have you by the short and curlies.

My phone bill is showing third party charges on my son's phone line from a third party (sprized.com). Rogers has allowed third party companies to text our individual lines. I believe these charges are fraudulent and Rogers should not charge people for services that they have not subscribed to. To subscribe to a service one needs to receive a an explicit message that states the cost of the service. My son has not received any such message and I do not know how his line was billed. I am now expected to cover for these charges. I believe the carrier should be responsible for services that I did not subscribe to. These charges are fraudulent and Rogers should not be allowed to get away with this.

I have been with Rogers for 4 years and after my current Rogers Bill, I will never ever pay for their services. They are not a company that seeks to provide a service but a company that seeks to find ways to charge you for owning their products.

I am currently a student. I pay all of my own bills and education. I work a part-time job which barely covers my tuition and textbooks. I have OSAP in order to pay for all of my other expenses. I went on a school trip to Boston, I go to school in Toronto so it wasn't extremely far away for just 4 days. I used my phone minimally and the next week I get a call stating that my rogers bill has $670 in roaming charges. I spoke to the customer service agent and she was unhelpful, I explained to her my situation and she simply stated that $670 was valid. Normally I pay $45/month. I then spoke to a manager and she simply stated that I was giving a warning when I entered the country. She described that Rogers gives text warnings when we leave the country for our "protection". As if owning a phone is a threat.

I have used my phone in the states in January 2012 and August 2011 and my roaming fees never exceeded $10 extra on my bill so I did not need to purchase a roaming package. Well apparently Rogers decided to make some changes to the way that they bill me. According to the manager Sherina, in January 2012, 1 kilobyte cost me 0.005 cents. My 4-day trip in November now cost me 1 cent per kilobyte. That is 200 x more than what I was paying in January and I was NOT notified at all about this change. I figured that such a change would require me to sign a new contract. Is this even legal?

Rogers has been very misleading and a school trip that I thought would benefit my education only put me further in debt.