Rogers Communications
Reviews and Complaints

Ouch, you really think Rogers would collect for a third party for nothing. They are making a killing off this. I received a text very shortly after

I received my phone and replied not knowing what it was. When I contacted Customer Service, I was told Rogers would never do that to

their customers and they had nothing to do with the company even though they were collecting the charges and I must have replied. When I

asked how to have it stopped she said she did not know. After receiving my next bill, I called again and was told the same thing again.

When I mentioned that Rogers had broken the contract by violating my privacy, I was reluctantly told that if I text "stop", I would receive

no more texts from the company. So I did and never received any more. If Rogers has the name and contact information they obviously

have an arrangement with that company and you can request that they block all Premium Text Services but you have to know about it first.

If you do not know how do you prevent it until you have an unfair charge. Roger's should be held accountable for their lies and thieving.

I have $140 in Third party charges from Rogers. On their website there is a pop up that claims you can win a prize from Rogers--answer the question and put your cell number in the blank. I did this. Since then I have received multiple text messages with quiz type messages. I have never responded to them but now find that Rogers is paying this third party everytime they send me one of these texts. I spoke with a Rogers representative today (after being on hold for over an hour). He insisted I had subscribed to this service which I didn't and there was nothing they could do about it. He did agree to give me a $40 credit out of the goodness of his heart but would take no responsibility for the pop up on website nor the billing charges. Rogers, it seems, is making deals with scammers. I do not intend on paying these charges.

Hi all, this is Chris at Rogers. When it comes to Premium SMS, we have made the process more rigorous. We require a two-step opt-in process. That means a customer has to double verify that he or she wants to receive the premium SMS service.

Customers wishing to stop participating in any premium text programs can text "STOP" to the relevant short code. When a customer texts “STOP” or “ARRET”, this should end the customer’s participation in the program and any associated charges.

We also offer itemized billing which provides the name and contact information of the Premium SMS provider right on your Rogers bill. We have gone a step further and now offer the ability, at no charge, to block all Premium Text Services from being activated on a customer’s device.

Your son entered a contest through text messaging. He did not read the fine print explaining the recurring fee.
He needs to text STOP to their number, or the charges will continue.

Rogers is not making any money on the charges - sprized.com is - so it is up to sprized to reverse the charges, not Rogers.

The same thing happened to me. I did not open or respond to the texts as I only have an emergency phone. As soon as my plan is up I'll be taking my over $2400/yr. elsewhere. Rogers is in bed with these companies and they will regret as they lose their customers, so I hope they enjoy their short term windfall.

Correction to my above post. I do not believe Rogers owns any of these 3rd party billing companies BUT I do believe they are receiving financial incentive from them.

Good for you Alex1212 ... Rogers needs to start taking this seriously, so I hope you are able to get somewhere, especially with your special circumstances. All the best ... keep us posted.
Anyone with same situation that was able to get anything back from Rogers or from 3rd party company, please please do tell !

Fraudulent 3rd party billing( from an adult site) showed up on my rogers bill this past week( sent to my 7 year old daughters phone). I called Rogers and they gave me the same run around.I said under no circumstances is third party billing to be allowed on our phones but they claimed they could do nothing about it.Personally, I believe Rogers has total or partial ownership of these 3rd party entities. I am seeking legal advice to see if I can sue Rogers for not protecting my 7 year old daughter from potential sexual predators.

Same story for me, the funny thing is 3rd party charged $15.00/ month on my mobile stick internet, but i never got any text from them. so have to call them to cancel and get a refund, but is a headache to cal rogers back and forth... and rogers also renew my service agreement with out my knowledge.

"YOU SURE SEEM TO LIKE TO TELL PEOPLE WHAT TO DO AND HOW THEY SHOULD FEEL. "

And then you said...

"... NOW, WHY DON'T U GET BACK TO WORK AND AT LEAST TRY TO DO SOMETHING FOR THE COMPANY THAT U R TAKING SPACE / OXYGEN / TOILET PAPER FROM !"

You... are an idiot.

"BTW, I GOT E-MAILS AGREEING AND THANKING ME FOR MY COMMENT TO YOU AND THAT U R AN ###, ALONG WITH OTHER WONDERFUL DESCRIPTIONS. "

LOL... emails, eh? Pussies. It was probably only one single PM from Marco... or whatever that [censored]'s name is from above. I am glad you have fans though.

P.S. I like my cushy job that allows me to play on ComplaintsBoard all day. Work smart, not hard.

Rogers is terrible and greedy company. It is absolutely necessary for Canada to start having some real competition to Rogers/Bell/Telus. For Internet access, even the "alternatives" have to use the Rogers or Bell networks, so it's still going into their pockets.

Hi b-coop, this is Chris from the @RogersHelps team. I'd be happy to address some of the claims you've raised. Would you please check your private messages?

Best,
@Rogers_Chris

I just got stuck with $360 for 4 phone calls I didn't even make. I was happy to pay my data roaming fee (which the CSR assured me was a deal that didn't exist until I gave her the link over the phone. A link that goes to the Rogers website/offer which she herself represents, sadly). Anyways, I was basically told "too bad, pay up." It cost them a customer and I will certainly let every person I meet hear about this. Sad that they'd rather steal $360 bucks than hold onto a customer they've had for years.

As an afterthought, there are ALWAYS data overage charges on my monthly bill, which I pay without complaint. This is a simple case of Rogers stealing money from my pocket, probably because I've always been an easy going customer. Bell is getting a new customer. :)

We were just in the States and purchased a $50 U.S. Data month pass for 100 MB. Below are the links copied directly from the Roger's website indicating in two places that there is a " Built-in data service cut-offs means no more overage fees and complete cost certainty" and that "you will automatically be presented with the option to purchase another Roaming Data Pass before you can continue to use data services on your device." Sounds pretty good. Well you can imagine our shock at receiving our Roger's Bill after returning home when it is for $624.80! Not only had we been reassured by what we had seen on the website but various Roger's agents had assured us of the same thing. When phoning to complain we were given long run-arounds, very long phone calls. At one point told we would be credited with $507.20 within 72 hours. When this did not occur we were told after another lengthy phone call that the credit had been cancelled. (without notifying us!) We have spent over four hours trying to get Roger's to honour their written word. DO NOT TRUST ROGER'S. THEY LIE AND ARE MISLEADING PEOPLE WITH THEIR ADVERTISING. PEOPLE MUST STAND UP TO THEM OR THEY WILL CONTINUE THEIR METHODS.

http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=AppsAddons&category=12

$50 U.S. Data Month Pass - 100MB

Exclusive to Rogers! You can now stay connected worry-free while you travel with the new Roaming Data Passes. It's the most affordable way to use data services while roaming. The following innovative features provide you with complete control so there are no more surprises on your bill:
• Real-time text alerts sent directly to your mobile device so you can easily monitor your data usage (text alerts are free of charge).
• Built-in data service cut-offs means no more overage fees and complete cost certainty.
Destinations applicable for this Add-on
United States Alaska Hawaii Puerto Rico U.S. Virgin Islands

http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=AppsAddons&category=12

$50 U.S. Data Month Pass - 100MB

How to Purchase:

Pre-purchase while still on the Rogers wireless network:
Text 'Travel' to 7626 and click the link in the text message received or visit http://www.rogers.com/m/roam on your mobile device browser.
• All Roaming Data Passes purchased only become active upon using data services while roaming in the region for which the Data Pass was purchased.
• All pre-purchased Roaming Data Passes expire after 30 days if still not activated.
Purchase while Roaming:
Follow the "Pre-purchase" method noted above.
Or;
Click the link in the text message that you receive when you first turn on your device while roaming. Follow the prompts to select the Roaming Data Pass that best suits your needs.

If you exceed your time or data limit you will automatically be presented with the option to purchase another Roaming Data Pass before you can continue to use data services on your device.

I had a similar issue with regards to the billing. I purchased a US data travel package before I left for a trip to the US, and came back to a $775 phone bill from Rogers. I contacted Rogers to dispute the charges, and I was only told that I was "responsible to pay them". I am in the process of searching for another service provider, and will be sure to spread the news to all my contacts and friends of a new service provider who can support their customers.

Stay away from Rogers. Customer service is non-existent. They lie. They make promises and do not keep them. It's impossible to talk to any manager. They created two "cases" for me and any manager never called!
I will be looking for another company shortly. What a corporate greed! I wonder how people can work for such bad and disrespectful company!

I agree 100%. Stay away from Rogers. Their customer service is non-existent. They lie and it's impossible to talk to any manager if you have aproblem. One agent when asked for manager's phone said to me: he does not have one! Have you ever heard such a nonsense?

Hi DJAdvance, my name is RogersDarrell and I'm from the Rogers Social Media Team.

I've sent you a PM.

RogersDarrell

Hi,

I'm Nicolas from Rogers Social Media team. I'm sending you a PM to look into your issue.

Nicolas
@RogersNicolas

Hi AngryLukas, my name is RogersDarrell and I'm from the Rogers Social Media Team.

I've replied to you on your other post.

Darrell@RogersHelps

Hi AngryLukas, my name is RogersDarrell and I'm from the Rogers Social Media Team.

I've sent you a PM in order to better assist with your concern.

Darrell@RogersHelps

Always with the quotes followed by a snarky comments. Here I'll give you something to snark about and quote.. I'm in charge. I rule. The Russians are coming.

I signed a 3 year Blackberry contract with Rogers. My plan originally was for $180 a month. about a year after I had to relocate for work to another country, and I called and asked to be put on a minimum plan so that I keep my number plus be able to use my phone when I am visiting home. The next time I was visiting (for two weeks) I received a bill for $900! I paid about $600 of that, only to receive another bill for $1250! I finally called -long distance no less- numerous times, and finally it turns out that they canceled my account all together (instead of putting me on a minimum plan) and so I was plan-less the next time i visited and was being charged $2 a min for usage, as well as a penalty of $1250 in cancelation fees! Someone promised to get back to me and fix this, and I am still waiting...sad thing is that I am on my way back home for another visit, and they have kept my number - with no plan- hostage and I cannot use it, or use and get charged an arm and a leg. I called again today (I leave tonight for a 30 hour trip back home) and was told their systems are being maintained and basically too bad for me...
I HATE ROGERS!

Hi Stacy,
Unless you made a change or used services that aren't covered by the original plan you shouldn't be charged differently than you would have a year ago. I'm going to send you a PM to get more information so I can help you review the invoice.

Thanks,
Rogers_Kate

I have had the same issue...My husband travels to the U.S. twice a day as he is a truck driver. I called Rogers 1yr ago to put a u.s. plan on my account which seemed very simple. I've never had a problem other then my bill has been quite high, which I agree is our doing. This month I get an extremely high bill with u.s. charges that aren't covered under our North American plan, I call Roger's to deal with this issue and I'm told I don't have a u.s. plan I have a North American plan? Duhhh! Isn't the u.s. North America I ask...no it's for all over Canada I'm told...I didn't need a Canadian package I needed a u.s. one and that's what I was told I had 1 year ago and that's what I assumed I had because, never was I charged for his calls in the u.s. more then $.10 a minute, now it's $1.45. Roger's won't correct this problem but want to sell me a package that'll cover him...That's what I did 1 year ago! Frustrated!

hi
i left vancouver and called rogers to put me back on a min plan they said i was on the min plan and not changed for any new plan
its a lie as i on reaching vancouver from mumbai first i made a call and revised my plan
now they slap me with a 800 dollar bill
cheaters

I called Rogers Customer Service on Sep 9/07 at around 6:30pm MST and after 15 minutes waiting, I spoke with a customer service representative who would not cancel a cell phone account over the phone. The contract for the cell phone expires Oct 4/2007 (i.e. next month).

When asked why I could not arrange to cancel/end the cell phone account on its upcoming expiry date, the rep said that she did not have an adequate security level; and then advised I would have to call back or go to a Rogers store.

Given the poor service, I used the time to look at alternative plans with Bell and Telus.

My husband has been with Rogers for many years, therefore, I enquired with Rogers to see if they would be willing to match a plan for me that I have on offer from Telus. They said yes and I ported my number over. Several months later, I enquired to see if they were willing to provide the same plan to some family members and they had no hesitation. One month was billed correctly, however, the charges increased in the subsequent months. Upon speaking to one customer service representative for clarification of the extra charges, she said she does not know why another rep. would have given me such a plan at that price (including all 4 other lines at that price). She said that if their supervisors knew, they would be in big trouble. She said they cannot provide a plan at that price even though I had signed a THREE year contract for FIVE phones at that price for the plan! She said she is sorry but there is nothing else she can do but gave me the option to cancel the phones and provide them with an early cancellation charge of $400 per phone - $2, 000! She said she can forward the matter to the Finance department and they would probably rescind all the credits provided on the plan so then it would cost more than double the plan of what I had signed the agreement for.

Is it a blatant scam that Rogers can lie to a customer that they will provide a plan at a specific price for the entire commitment period just to get them to sign an agreement and then automatically change all the terms without advising the client?! Are they bound by what they promised the client as that is what I was expecting the contract to be? It has been such a frustrating experience dealing with them about this! If the employees were not supposed to give me such a plan to begin with, I would understand and not expect anything further. Why would they be willing to do something that will get them in trouble with their employer just to please the client?!

Anyone dealing with Rogers, beware! You would think a reputable company like them would not scam their own clients like that! I have never had such problems with Telus. When Telus signed me on a timed contract, they never changed any rates on me whatsoever!

I work as a third party through Rogers Wireless as a customer service rep, and will clarify that yes indeed some reps cannot cancel an account due to their skill set. However i am appalled that a rep such as this one makes it look bad for the other reps along with Rogers as a company. If a rep cannot cancel an account they are to transfer a customer to customer relations to cancel a line. Has nothing to do with going to the store or calling back to wait on the line for another rep to take the call. I want to apologize for the poor customer service you experienced on behalf of Rogers. Hope this does not sour your interest in being a customer with us.

Rogers cable feed for nfl suday ticket. Just a huge rip-off Not in high definition like Bell, look, ect

Plus the picture keeps cutting out and stopping on numerious channels in the 430 and up range.

Rogers HD service is very poor and not woth the extra money.

Mark Warsh

I subscribe to the basic channel package and Rogers offers add-on channels @ $2.69 per channel. However the channels I want are being offered only as apart of a package deal, foricng me to pay for channels I don't want

Rogers are disgrace whatever service they have. They just want to screw people with their money...such a Scrooge company. Ugh I wish they will go bankrupt for cheating peoples money.

Hi there, this is Chris at Rogers, part of the @RogersHelps team on Twitter. Sorry to have to read this but we'd be happy to help in the future - just send us a tweet!

@Rogers_Chris

That`s called the CRTC

looking forward to their 1.5% `local programming tax`

All I can say is they have the worst customer service. They don't seem to have a clue about what they are doing and have zero consistancy. They really don't seem to give a damn! I'm too frustrated too write out all the details of how goofy they are. Rogers is HORRIBLE!

Hi Guys this is a warning alert that if your from richmond hill, ON and are planning on buying your new cellphone or upgrade your hardware, PLEASE PLEASE PLEASE DO NOT GOTO UPTOWN COMMUNICATIONS. You will experience the worst customer service ever. This happen to me recently and I`also called Rogers to write a complaint letter but unfortunately they don`t have a complaint department. Recently, I had bought my cell from Uptown Communications and since I live near one of the agent`s house, I picked it up from his house rather than driving to Richmond Hill which is an hour away from my residence. So everything was working good and 3 weeks after, my cell started to freeze randomly and the back battery plate was always loose and so I email the guy from who I had got the cell. He said that I`ll have to come into the store because they have to follow some guidelines and what not. I study at McMaster University and for me to drive from McMaster to Richmond Hill during my midterms is not something I would really want to do. Meanwhile, I called Rogers and made them aware of the cell and they said I`ve 30 days to exchange the phone and it would take me no time once I go there because they have everything on the system for me. By now it was week 4 and I emailed the agent again asking him for the directions and address to the store. I got the email on wednesday and he said I could come in anytime on thursday or friday and exchange it. Friday was the last day for me to exchange it because that was my 30th day and I would have not been able to exchange it for a brand new one. So I drove all the way from Hamilton to Richmond Hill and it felt like forever. Finally, I get to the store around 5:45 and some old asian dude was helping me and I explained him that I`ve already spoken to the agent who did my upgrade and since he was not there, he said anyone should be able to swap it for me. I explained the problem to the asian dude and he;s like ``All of the Blackberry`s have that problem. The back cover is not complete fix`` I was like are you trying to fool me here, I`ve had Blackberry`s over the years and none of them had this problem. So the next excuse they give me is that`Its almost 6 and we close at 6 so we cannot exchange it for you`and I`m like this was never mentioned to me in the email and he said YES WE DID. So I opened up my hotmail and proved it to him that clearly he was ###ting. They kept on giving me excuses and it just felt like there are just a bunch of stingy people who have no complete sense of what they are talking about. The next excuse was`Since the cell freezes, we will have to check it up and it will take a week and since ur 30 days expire today, you wont be able to exchange it`This was the biggest piss off ever.. like you ###s made me come from Hamilton to Richmond Hill and now your making up these excuses. So I call the agent who emailed me and I started cussing at him because I had a showing that same evening and because of these ###s, I would have lost a deal. I told them I already talked to Rogers and they have it on my system. Instead of checking that, these ### made me call Rogers and Rogers wait line takes forever. So finally I talk to Rogers and they said that I`m eligible for the exchange. It was a nightmare going through these guys. The worst people you would want to deal with. For a 2 minute exchange, it took me almost an hour and it ruined my schedule for the day and it was just an awful experience. Once the cell was exchanged, the new cell had no back cover problems and I`m like I thought you said all the Blackberry`s have that problem and apparently this doesn`t so is this defective like you?

Hi @Z Se, my name is RogersDarrell and I'm from the Rogers Social Media Team.

I'd be happy to help out with your concern. Unfortunately I'm not entirely sure what the issue is. I understand you came to us to upgrade a broken phone, but what happened in between before you spoke to a "CSR manager". What was the situation that had them reply "I don't want to do anything"?

Please reach out to us via Twitter @RogersHelps or Facebook.com/Rogers so we properly assist.
If you don't use either of those social networking sites feel free to send me a PM.

@RogersDarrell

I can tell you that the location at Centrepoint Mall provided me with what may be the worst follow up service I ever have experienced at a retailer, including car dealerships.. Thankfully, Rogers intervened. There was absolutely no signage indicating who owned the kiosk. You are warned. If u see positive reviews of this place they are total bs.

No Need to Comment...The pictures of the install speak for themselves. On a positive note...if you are looking for a job, it appears as though Rogers will hire anyone to do installations. You don't even have to care about the quality of your work.

They are the worse service company out there that I've experienced to the point of a joke.

Pissed off, is far behind to...are you guys kidding. You can't possibly be that bad at service can you.

I give up, guess I can live without all the tv phone and internet, rather than ever have to try to contact them again, that's how bad it was for me and bitter.

What is wrong is they are a monopoly and that is always a problem.

They are arogant and take our money and don't provide the service promised.

I never dealt with a company that had this bad customer service before.

The calls are either not monitored as they say or the agents know how to get around that.

Worse customer service of any business i've ever dealt with in my entire life, if you have the patience to call 8 times like i did, you will find it is as bad as the first call.

Rogers should be ashamed something is going on at their company that the age nts are unhelpful, don't know anything, bad service, rude, hangup.

You couldn't pay me to hire that if i owned a business.

I work in customer service and if i didn't know anything and hung up on the customer i would be fired.

It's a disgrace.

I have''t even been successful at getting a supervisor to complain to, no one cares at that company just take my money.

Over a whole year it's been the same thing. I haven't even been successful at cancelling my services, as now that is it, they just hang up.

So no complaining, no cancelling.

They are obviously trained to hang up on anyone unhappy or so fed up they want to cancel. And they say they monitor calls for quality, who? Obvously they are out to lunch every day.

Isn't this a modern country last time i checked, not communist, you have to. What is the difference with bad monopolies.

I don't know what is wrong with them but I totally agree, all they do is hang UP.

tHEY don't seem to know what a power button is and when I asked for a supervisor they hung up.

So I called back, 7 times in total the same night. Was hung up on as I didn't wan't to relate the issue to the rep any more.

If you asked for a manager or supervisor they will hang up on you.

Finally 8 calls later was told to ask for Office of the President.

Then another call later told no phone for that ...have to write and was given a strange P.O box number for that. /Like some weird criminals.

I WANT TO CANCEL ALL MY SERVICES, PHONE, TV., COMPUTER, BECAUSE THE SERVICE IS SO BAD AND THE RUN AROUND.

I hate this company more than I like tv or internet or phone.

They actually disgust me. There must be another company, but Fido for phone forget it, they are just as stupid, and rude and would never go back.

The options are too slon'and they think they can take money and give ### service because of that.

Take my money, give service that's the fair exchange, they are cocky.
THEY HAVE THE NERVE TO SAY THE PHONE CALL IS MONITORED FOR QUALITY ASSURANCE.

I am looking for 200 to 300 pissed off Rogers customers. Your complaints have to be more than just something you don't like. It has to be something unfair that Rogers is doing, something that you would like resolved but they won't do it, etc. I am planning on starting a class action lawsuit against the company. Once we have enough people with legitimate grievances, we must hunt for a good lawyer who specializes in this type of lawsuit, and who thinks s/he can win and be paid from the hundreds of millions of dollars that we will ask. We have to hit them so hard that they will actually feel it. It has to be a significant chunk of the company's net worth, that way maybe they will finally get it and shape up. Contact me at oysterwatch@sympatico.ca

Not only are they becomming the worst service in canada along side bell, they are not giving customers what they pay for. Net trottles during peek hours, so basicly when people are home the most. Blocking security encrypted connections outright. They are compressing the hell out of peoples HD signals so they can squeeze more signal in. So much for HD TV from rogers. Also the fact they rais etheir prices every 3-6 months. Plus Seems every time I phone their call centers. "I dont know what you are talking about" awnsers, customer service reps hangning up and people who can barly speak a word of english.

Hi Yuliya, my name is RogersDarrell and I'm from the Rogers Social Media Team. I'd like to help if I can.
I've sent you a Private Message for further detail.

RogersDarrell

I've had cable with Rogers since attending university in 1996. Last year I decided to subscribe to their internet and cell phone service. That was a huge mistake on my behalf. They litterly tried to overbill me for $100.00. When I contacted them with regards to this, they sent me from dept to dept. Not only do they overbill, but their service is highly questionable and they are highly ignorant. In fact, contacting Rogers is a highly obnoxious situation, as I can attest to, because I just spent the last three days conversing with this dishonest or questionable organization. And for those of whom think the government or the CRTC is going to intervene, well you are sadly delusional.
Please, take it from me! It is consumer beware. Do not believe them, and being cynical when dealing with Rogers should aid in your frustration. Be highly cautious. In fact, I will say one last thing: Rogers is an organization of theives and liars. Sincerely, John.

I am glad that there are customers that are willing to take the time to complain about Rogers Very Disgraceful Customer Service! I have had nothing but nightmares with their agents, lack of customer service excellence, rude attitude, verbal abuse and total disregard for us their clients. People please before signing with the telecommunications giant, review their customer service history, take these complaints seriously and don't allow their sales pitch to override what will come after you acquire their services. They also have an annoying automatic bill payment reminder that will call your phone one time I had as many as 8 calls in one day for $65! In addition most of the times you answer no one and no recording is on the other end of the phone it will just hangup! Also the packages they offer there are better deals with other providers... and you will pay less with others for more than what rogers will offer you!

Hello, my name is @RogersDarrell and I'd like to help.

Please reach out to us via Twitter at @RogersHelps or through Facebook at facebook.com/Rogers

Thanks, @RogersDarrell