Rogers Communications
Reviews and Complaints

Kindly refer to this website where other customers have put the same complaint..
http://trueler.com/2012/01/29/rogers-internet-overage-charges-scam-beware/
Same thing happened with me..I have been Rogers customer for long, and have been moderately using the internet without exceeding the usage limit. Now suddently I have been charged $88/ extra for usage of 44 GB above limit for Aug 09-Sept08 payment period. I called Rogers and talked to customer service and technical service, but as usual they were not able to help and not ready to help and resolve this issue. I then submitted complaint to Rogers online complaint to Rogers president office. They have also turned deaf ear to it, and no one has contacted me as yet. Again the message is popping up on screen You have exceeded 100% limit. When contacted technical support, they are saying it is already 30 GB above limit..Rogers is not fixing their problem on their end, and not helping customers listen to their genuine grievances, and charging customers with heavy internet usage fee. It must be stopped. Read below online complaint of other Rogers users
http://trueler.com/2012/01/29/rogers-internet-overage-charges-scam-beware/

door to door salesman getting you to switch providers.frauduleant claims.overbilling and contracts you never agreed to.

Has anyone else been 'ripped off' by roaming charges? Roaming is an expensive mistake with Rogers. I just came back from Mexico and TelCel forwarded charges of $625 for 23 Mb of data usage. I thought I had purchased a data package from TelCel when I went down there but surprise! the bill comes up and Rogers demands payment. When called, Rogers simply said there was nothing they could do. Obviously I made a mistake somewhere so I had to pay.

I just went with family on an Alaskan cruise and before leaving purchased a data roaming 100 Mb package from Rogers for the U.S. How excited was I to discover on my return that for the first three days of the cruise I used 18 Mb of data and was charged by Rogers $182 PLUS the $50 data package on the same bill. Thinking there was obviously a mistake I talked to the Rogers rep who told me "Oh, that's a maritime package which runs through the cruise line!" My phone, when connected during the cruise showed AT&T so I had no reason to suspect anything was out of order. So now, with another 4 days of charges still to come, I have another exorbitant bill for a few Mb of data.

Even if my phone had received a text message indicated I should purchase some other package while on the ship I could see where I was wrong, but no such message was received.

I will be cancelling my contract shortly (and yes, I will be glad to pay whatever charge is due) because the Mexico charges were likely my own fault for now investigating more thoroughly, but the Alaska charges are, in my opinion, a corporate rip-off.

Anyone else have this experience?

Today I hooked up the free rogers digital box for Analog TVs, but after hooking up the box, lost 30+ channels. When I contacted Rogers, they told me that I never had the other channels (I've been watching these channels on an analog TV for the past 6 years). They were rude and refused to deal with teh issue. I unplugged the digital box, re-connected the TV as it was before and now have all of the channels back. This free digital box seemsto be a scam to get people to buy upgraded packages to get the channels that they have been viewing for years on analog TVs. My brother has the same problem with his digital TV. It does not get the same number of channels as his analog TV in another room, but he is paying the same price for the basic "package" that I have. It's just another way for them to screw customers over.

Since Rogers went supposedly digital from analog, the cable service has become really lousy. Most days you can't watch a complete show without missing some of the show because of voice distortion and pixels freezing on the screen. I live in an apartment building and we all have the same problem. Called Rogers they sent out a service person to check my digital box, found nothing wrong, told them that it was not only me but the whole building they continually send out service people to check individual digital boxes with no result. Called the manager, he was really useless. Emailed the Ombudsman for Rogers, received reply will contact Rogers president's office, president's office called promising resolution, nothing, so I emailed Ombudsman's office again got reply presidents office is working on it, problem still have not been solved. This is now 2 months of running around with no result. Amazing how if you are a few days late with your payment you get nasty letter to pay or they disconnect, when they mess up the answer is we are working on it. If Rogers does not know how to convert from analog to digital maybe, they should not be in the communication business.

Does anyone else have problems with Rogers and thier bill goping up every other month? I can not or want too pay Rogers the amount they want per month for service (TV/Internet) when I contact them I am told I have to pay a $400 early cancellation fee? EARLY? I've been a customer for over 7 years...nothing early about that?...any Ideas or similar experiances?

I had a cold call from a rogers sales rep 2 weeks ago,.. About upgrades to my phone and tv/internet.. My first question was "how much more per month for these upgrades?" I was told about $10 to $15 to my present bill, so I went for it... Well guess what... Last bill was $53.20 more then last month when I called they stated they don't know why the sales rep would say such a thing... Etc etc...$190 is a little heavy per month for me to pay so I told them to cancel the tv/internet and keep the phone... They said they wanted a $400 "early" cancellation fee... Early? I've been a friggin customer for 7 years... What is this cancellation fee? If I were moving do they hit those ppl with the same thing? Anyone else have a problem along these lines and what did you do to remedy it... (Besides paying the $400)?

Chose a pay as you go plan off their website which included unlimited calls 3pm-6pm daily + 100mb data.
Purchased a new sim card and paid for the plan in-store.
Had problems the very next day, called customer service and was told that the plan was discontinued the day before I purchased it, but the guy in store mustn't have got the memo.
Was told that the 'new' version of the plan didn't include data, for which i'd have to pay an extra $10.
Even after I made my complaint, the old version of the plan was still being advertised on the website.
Days later, the website was updated but instead of removing the data allowance, they've removed the unlimited calls.
Now I don't even have the option of paying extra to get the same service, because they don't have an unlimited calls add-on.
Wish I could just get my money back and go elsewhere, but they refuse.
Cost me over $50 to buy and activate the sim card & now they don't even have a plan that suits my needs.

I got frustrated with the Rogers call centre people so I sent this email but it looks like it was ignored because I never had a response:

To: 'nadir.[protected]@rci.rogers.com'
Cc: '[protected]@rci.rogers.com'
Subject: Please help!
Importance: High

On Sunday, June 10th, 2012 I phoned Rogers for a service call for my HD PVR. I was told my box needed to be replaced and I was given an appointment between 5 and 8 pm Tuesday, June 12th.
On Tuesday, June 12th at 7:40 pm a service tech phoned telling me the call had just been passed off to him from another tech and that he might be another hour. At 9:25 I phoned the service tech at the number left on my phone when he’d called earlier. He told me the call had been taken from him and given to a third technician. I called Rogers. As I proceeded through the prompts a message cut in and told me that my call had been rescheduled to June 14 between 2 and 5 pm. The impersonal touch and unacceptable time slot shocked me. I also received a text from Rogers with the same information as the auto reply as my call with Rogers continued.
On Wednesday, June 13 I complained through Rogers Live Support Team. I was given a $30 credit and my appointment was rescheduled for the same evening between 5 and 8 pm. A little after 8 pm on the 13th I was back on Rogers Live Support complaining that no one had shown up. I was told that the Live Support Team employee hadn’t rescheduled my appointment like he said he had. The call was rescheduled for Thursday, June 14th between 5 and 8 pm and I was given a further credit of $25 to my account.
On Thursday, June 14th at 7:54 pm a Rogers tech arrived phoned and said he was on his way. He arrived at my apartment at 8:13 pm. The man was nice, too nice. I couldn’t get him to stop talking or get to my box. The first thing he did when he entered my apartment was ask me if it was alright to smoke. I was surprised but I said yes. He spent 20 minutes standing in front of my tv talking to me. I told him it was getting late for me because I was up at 4:45 am and I needed him to hurry it along. He puttered with the box and his computer. At one point I asked him a question as to why when I recorded a show on the PVR that it stopped and cut off the last 30 seconds or so of a show. He didn’t know. He called his girlfriend and put her on speaker phone to ask her. It was close to 9:00 pm before he actually had the old box out and the new one plugged in. While he waited for it to reboot he followed my cat to my bedroom and stood at the door for a minute or two just looking in. Then he was at the balcony door looking at the enclosure I’ve made for my cats. He never stopped talking. To discourage him I went to my desk and began texting a friend. He didn’t stop talking once. He talked about movies, about being a single father. He lit another cigarette and sat on the couch while he kept talking. Then he got up, came to my desk where I sat texting and continued to talk. I ignored him. Then he started whistling and humming. I thought I was going to lose my mind. I wanted to scream at him that I wasn’t his friend, I wasn’t there to entertain him and he needed to get to his business and get out. Instead I told him he had to hurry it along and asked how much longer it was going to take. He told me, “Till the box wants to do its thing.” He asked for a glass of water. He asked for a piece of paper and when I gave it to him he wrote down his name and phone number and told me to call him anytime, preferably before 10 pm. I told him that if I had any problems I’d call Rogers. It was close to 9:20 pm when I told him I didn’t have any time left and he had to go. He packed up his stuff and left. I feel it important to add here that this is my third box that has been replaced and all the other techs were in and out in a matter of 15 minutes. This one was here for 65 minutes.
On Friday, June 15th at 8:28 pm my cell rang and it was the cable guy. I didn’t answer but listened to his voicemail.. He asked me to call him. I did not. At 8:31 pm he called again. At 8:39 pm he called again. At 8:48 I texted him and told him I’d received his 3 calls and that if I had any problems I would call Rogers. He texted me, “Could you cancel the call tonight? So I don’t get a repeat.” Then, “I could come by and make sure things are working well for you.” Then, “If you like.”
By 9:00 pm. on Friday the 15th I was on the phone to Rogers to make a complaint. I was transferred a few times. To each person I told them that I was having problems with one of their technicians who was phoning and texting me and that I needed to speak to someone. At one point I was transferred to a man who I again spewed the gist of my call. He tried to “sell” me a land line and proceed to list the benefits. I cut him off and told him I had other things on my mind and wasn’t interested in a home phone. He put me on hold (I believe) came back and again tried to “sell” me a land line. I lost it and started screaming at him. The lack of sensitivity, the inability to listen and absolute idiocy of the call left me feeling sick to my stomach. He ultimately transferred me and I spoke to a woman. I spewed the gist of my call out to her, she put me on hold, came back and said her manager told her to tell me to block his number and call the police. I told her that I wanted Rogers to handle their employees and that I wanted to speak to someone about the events. She told me there was nobody available until Monday. She told me she had logged a CB Referral. When I got off the phone with Rogers I phoned the police and filed an incident report - #[protected].
On Sunday, June 17th the service tech called me at 6:18 pm. I didn’t answer the call. At 6:20 he texted me, “I have a work order to come and see you at 7 pm. What seem to be the problem?” I called Rogers. I was told that there was no service request for me yesterday. I was told there was no reason for him to be coming back to my apartment that night. I was told not to answer the door. I texted the service tech, “I just called the office. They said there is nothing from despatch to come here today. I need you to stop calling and texting. If I have a prob. I will call the office, pls. stop bothering me and don’t come tonight.” He replied with, “Ok, it just shows a work order to see you. I have no control over work orders I get from despatch.”
It is now Monday, June 12th going on 4 pm and no one has returned my call.
I think I would be putting it mildly if I said I was a little bit freaked out right now. And I am extremely angry at the service I have received this past week. First technicians don’t show up, appointments aren’t rescheduled like they said they have been, I am sent a tech. who won’t shut up and won’t get out for well over an hour, nobody is available to take my call when I am in distress about a seemingly “stalking” or “lonely” Rogers employee and now my CB Referral hasn’t been returned.
I suddenly don’t feel safe in my own apartment. I didn’t feel safe when I left at 6:15 this morning to catch a bus to go to work. My life has been dominated by Rogers since Tuesday, June 12th. I waited 10 ½ hours over 3 consecutive nights to have a box replaced, I spent 30 ish minutes over 2 days on Live Chat, 65 minutes listening to the one tech that did appear ramble like a child looking for attention, I was blown off when I tried to complain, my complaint hasn’t been acted on and now I am here.
I would appreciate a response to this email. I have every intention of cancelling all my Rogers services because I can never be sure this man won’t respond to any other calls I have to make, I can’t be sure he won’t … I can’t be sure of anything right now. All I know is that this whole experience has been unacceptable, my head is pounding and my nerves are shot.
Thank you,

I had a late payment though the service rep allowed me to discuss a payment date that was suitable for me. I was given other dates however I did not agree to any of them but the one that I had stated. I got the rudest woman I've ever heard on the phone and she had the nerve to tell me I was lying. I am switching companies as soon as I get my new free upgrade from them. And now I'll be damned if I pay them anything at all.

I got a $700 rogers wireless bill. For what? For the fact they said I deleted my own MY10 list and therefore all my text msging and calls are now charged all over again. Plus I was roaming, which should have been part of my10nation wide. So essentially Rogers is telling me tough luck, they get to charge me 3 times for the same thing all because they said I deleted my own list. Despite admiting that logically it makes no sense for their loyal customer to delete their own list and go roaming just to get rediculously charge, they can not do anything in regards to it. They refuse to help and tells me as a business they must charge me. Well as a customer I will not renewing my contract after being a loyal customer for over 10 years. I will also make damn sure none of my family members renew theirs and all my friends beware of this too. For something that could have easily been compromised, Rogers just lost at least 5+ consumers.

I signed up with Rogers Wireless because I wanted a high speed data plan on my Iphone. Rogers advertises that their network speed is 'up to 7.2 mbps'. The reality is that in MANY areas of my city, the speeds are not even close, 0.2 - 0.3 mbps is about accurate. This is not in remote or rural areas, covered areas, basements, around tall buildings or anything like that. It is on open roads in the middle of the city, which is in the middle of the coverage zone. I have repeatedly contacted Rogers on the issue, and they have offered no solution. A tech support team came out to one area, confirmed that the speeds were bad, and told me their are no plans to do anything about it. Rogers has refused to cancel my contract without penalty, despite being unable to provide even remotely what they advertised. Because I am on contract, I can do nothing about it. I have never dealt with such a dishonest and abusive company.

I called Rogers to decrease my cable to a cheaper plan. The Rogers rep failed to advise me that I called mid month and there would be partial charges/fees incurred. The next month I received my Rogers Cable bill expecting a decrease of 50% and found I was billed double. When I called Rogers to review why my bill is doubled when I changed from VIP to Digital Plus plan, the Rogers rep said my bill was right. After requesting a manager on duty, I was not transferred. I called again and another Rogers rep explained the 50 lines of billing charges / reversal charges all netted to a double payment. The Rogers rep said the 1st Rogers rep should have just cancelled my plan at the end of my billing cycle instead of mid way so the bill would be "more straight forward" e.g. my bill was $100 per month and the month after making the changes, my bill was $200, the subsequent charge was $50 per month. It feels like they just squeezed whatever they could when I made the changes before decreasing my bill.

I went to Rogers to upgrade my broken phone, and asked if there are any changes to be made to my contract, they said no, explicitly. After I contacted the CSR manager she literally said "I don't want to do anything" as I explained my situation.This is how I got myself 3 more years of exceptionally dishonest, fraudulent and overpriced service. I want to initiate a legal action.

I have been a Rogers Customer for 2 years when i decided to add my husband. The girl who added him (in Polo Park Shopping Centre Store) put us on a totally different plan, than what she put in the contract. So for 8 months I was getting my bills for $240 and up instead of $110.00 like she promised. The problem is that she put us on unlimited talking after 9, but in the contract wrote unlimited after 6...If i am not mistaken her name is Linn or Lynn and she was moving to Vancuover that same night. . If you are reading this and you know who I am talking about or you ARE Lynn please consider what you have done. You have not idea what you've put us through financialy and emotionally! Why should I pay for your unprofecionalizm and stupidity? But this is not over yet. When my husband got his Blackberry, she didn't put the serial number on file (I guess it's called cross -reference). So when the phone broke and we shipped it to the manufacturer under varanty, they RETURNED THE PHONE TO THE STORE, AND THE STORE DIDN"T KNOW WHO"S THE PHONE BELONGS TO, SO THEY KEPT IT UNTILL I WROTE AN EMAIL ASKING WHERE THE HECK IS MY PHONE? BUT THEY STILL WANT TO BILL ME FOR THAT TIME THAT MY HUSBAND DOESNT HAVE THE PHONE. When I called customer service they "are unable to do anything since it was the stor mistake, not theirs'... Guess what? The store needs receipt for that transaction, but they didn't give us any receipt, since the... serial number of the phone will match the account number! (remember Lynn forgot to add that number). Extremely dissapointed. Thats 2 major screw ups in less than 6 months...

Has anyone been misled by a promotion or a Rogers Rep? I didn't realize I did until I received my last bill! My bill went from $150 a month to $270!

I received a call from a Rogers Rep in mid February asking me if I'm interested in converting my BASIC Cable to a VIP cable. I told her I had no interest because I HARDLY watch TV and so she offered me a Trial service for 2 months. I asked her THREE times if there was going to be a change to my bill and she said in her exact words "Maybe a Dollar Change". I repeated after her saying "So it's only going to be a dollar change on my bill" and she said "yes". I was being very repetitive during our conversation to be reassured the information was accurate. Thinking that I would do the trial and then cancel in two months, I agreed. Never in our conversation did she mention that I would have to pay an extra $120 for the service or else it would have been an IMMEDIATE NO. She made it sound like it was free trial!

When I received my bill 2 weeks ago, I called in to the Cable department and asked to issue a refund and get downgraded IMMEDIATELY. She said I WOULD get a refund within 4 days for the difference and she would send in a case.

I called in today to confirm if the changes were made and if my refund went through. To my surprise it didn't! The rep said that he would downgrade for me TODAY (April 22). ... I thought that was done when I called in 2 weeks ago. He also told me that I won't get my refund because there's NO documentation of this trial promotion. I felt COMPLETELY MISLEAD and I'm quite upset about it. I don't think I'm going to trust another Roger promotion ever again.

Following an advertising campaign, we decided to bundle our cable, internet, phone and cellular services with Rogers. We gave the agent the particulars explaining that if we switched, we wanted to ensure that we were receiving apples for apples. The agent told us that Rogers internet service was the equivalent of our Bell plan and that Rogers would handle everything. Subsequently, we were advised by Bell that there would be a cancellation fee. We could easily have given proper notice, but Rogers promised to handle all of that on our behalf. In addition, the internet service provided by Rogers was, not the equivalent of the Bell service. Trying to undo this was a nightmare. We were on the phone for a total of 8 hours talking to customer service reps who all commiserated and aplogized but did nothing to correct the problem. Ultimately, Rogers provided a credit because of their incompetence and because we have been very good long term customers, but ever since then we have had nothing but problems with billing. We previously paid in full for the year but decided that since we would likely discontinue the only remaining service (cable) once the contract was completed that we would pay monthly. We arranged for a pre-authorized payment. Rogers has claimed twice that they did not receive payment despite the transaction showing up on a credit card statement. When this happens, you receive letters demanding payment and endless calls in which you repeat the same information to the customer service rep. During this last incident, we were told that the price has increased...so much for having a contract. After decades, we will be switching cable providers when the contract terminates in a few months. To summarize, whether it involved obtaining information about service, arranging a switchover or billing, Rogers has been an absolute nightmare.

Where do I begin to articulate the feeling of disappointment, regret and disgust with having a wireless phone with Rogers?

I’ve lived in Toronto for some time and, against the advice of many I bought a phone from Rogers using a pay-as-you-go plan. Several months later, after considering the plans advertised at the time and the advice of a Rogers Customer Service Representative I took a 3 year plan which should have considerably reduce my monthly bill as the plan was “tailored to meet my particular calling need”. This was my first mistake.

One month I received a bill for over $600. I called Rogers and, after navigating the seemingly treacherous labyrinth of options and waiting for what seemed like an eternity to actually speak to someone, I was finally able to explain my reasons for shock and confusion over my bill and asked for, at a minimum, a reasonable explanation and adjustment to these charges. To the CSR’s credit he did make what I considered a just and fair adjustment to the bill. However an explanation could not be provided as to many of the charges, only apologies, and a modification to my plan which should “prevent a re-occurrence” and would allow me to see “even more cost savings in my monthly bill”, to which I accepted. Mistake number 2.

Months later I moved to Northern Ontario for work purposes taking my phone and, off course, my Rogers plan with me. I soon noticed an increase in my monthly bill and upon closer inspection discovered that I was being charged long distance fees for incoming calls. I also discovered that my ongoing plan, for which I was paying an additional fee for early evening calling, was already a part of the original plan and I was paying for this additional add-on unnecessarily. This was immediately corrected, although no refund was forthcoming as the CSR’s are apparently not authorized to make those adjustments. A long distance plan was recommended that would correct this problem as it would allow me to keep my 905 number while living in a 705 area, which is for the moment temporary presently my preference, to which I agreed. Mistake number 3. You would think that I would have learnt my lesson by now. I’ve also discovered that whenever you make a change to your plan during the course of your billing cycle you also have to pay month in advance, for reasons which are still beyond my comprehension. Now comes the proverbial straw.

This month I received a bill from Rogers for over $760. Over $360 were long distance charges for incoming calls, over $100 for my original plan, and the rest were for outgoing long distance charges where “Roaming” fees are attached.

I called Rogers on Sunday night, 11th March, seeking an explanation and a resolution to this bill. To her credit, the CSR was quite understanding, pleasant, knowledgeable of the details of my present plan and even expressed shock at my bill. She explained that the long distance plan I had (which was recommended by the Rogers Customer Service Representative) only covered Rogers-to-Rogers cell phones. It also did not address the charges for incoming long distance calls. She, however, couldn’t not explain why I was being charged roaming fees for outgoing calls as I assured her that my apartment building (where I was when I made those calls) was certainly stationary at the time. After over an hour and a half she indicated that she shall send a “note to the back office” and that someone would call me within 48 hours to update me as to the status of this bill. She also recommended changes to my plan which included:
1. A long distance plan which was considerably more expensive than the original but I was assured would definitely the correct one, which we activated immediately and deactivated the original long distance add-on plan.
2. Changes to my calling plan going from 300 minutes to 200 minutes with a My-10 as she was able to determine that based on my calling history and my present and foreseeable needs would be more than sufficient and ensure that my overall Rogers bill would be less than $100 per month. This was put in a note on my account to be activated at the beginning of my next billing cycle to avoid the additional ‘one month in advance fee’ that Rogers charges when making changes to your plan during your billing cycle.

I called Rogers on Wednesday night (14th March) having not received any call from them within the promised 48 hours. The CSR indicated that according to her files a decision was already made, that the bill and the charges “were legitimate”, and though I was required to pay it in its entirety, she was willing to make some reasonable adjustments. I told her that I was both shocked and disappointed by the decision, particularly after outlining my conversation with the CSR of the 11th March, and immediately asked to speak to a Manager to which she acquiesced.

The manager greeted me with “Hello Mr. Ramnasibsingh, I am told that you are not willing to accept a %50 adjustment to your bill?”. I immediately attempted to correct his error by informing him that no offer of made. After my second attempt to correct him and after putting me on hold he apologized for his error but then reiterated that my bill was indeed legitimate. I attempted to explain to him what my concerns were and my conversation with the CSR of the 11th to which he insisted that he already understood the circumstances of my bill and needed no further explanation. Despite incorrectly outlining my calling history and the conversations I’ve had with Rogers CSR on several occasions during our 30 minute conversation, he still could not give an explanation as to why such exorbitant charges were attached to my bill. Despite being, in my personal view, insistently argumentative and somewhat arrogant, said that Rogers are not responsible for these incoming charges as the Rogers CSRs only gave me ‘advice’ and it was my responsibility to accept it or not.

After insisting he did not need any further input from me and that he was more than acquainted with the facts of my case, made an ‘offer’ to give me an adjustment to my bill for the next 6 months based on the details of ‘my plan’ which he proceeded to outline incorrectly. After several attempts I was able to explain to him his errors after which he proceeded to make a ‘final offer’ which, in totality, was less than the original. He claimed that he does not have the authority to make any changes to my present bill (a contradiction to my history with Rogers as well as his opening statement to our conversation). Upon request he also explained to me the cost terminate my plan with Rogers in its entirety so that I could switch to another service provider, which together with my bill, was simply unaffordable. I am now faced with this ridiculous bill with what seems like no option for recourse and no fair or just solution to my present predicament.

All I request from Rogers is that they:
1. Take ownership and responsibility for their poor advice which contributed to over $360 in long distance charges for incoming calls
2. Provide an explanation as to why I am paying Roaming fees for long distance calls
3. Provide an explanation why, all of a sudden, CSRs and Managers no longer have the authority to adjust the bills of a Rogers customer, but can seemingly negotiate only some charges to future bills for only a limited time, contradictory to even the conversation between myself and the Rogers ‘Manager’ on the night of the 14th March.
4. Provide an explanation as to why, after my numerous attempts over the last year to work with Rogers, be reasonable in solution finding, trusting the advice to trained Rogers Representatives I am yet to receive a bill which remotely resembles my official wireless plan.
5. Investigate my conversations with agents of Rogers on both the 11th and 14th March to determine the validity of my claims (all calls are recorded for ‘training purposes’), review my present bill and billing history to determine the validity of my concerns and that my present bill be reasonably adjusted prior to my stated bill date.

Since I have been with Rogers I am yet to receive a phone bill for less than $100. It is my opinion based on my experiences to date that when someone is locked into a contract with Rogers, the service seems to mirror the formal definition of extortion (Illegal use of one's official position or powers to obtain property, funds, or patronage; An excessive or exorbitant charge). Because of the cost I am being required to pay now and the stated cost of terminating my plan ($500 plus tax) I simply cannot afford to switch to Bell, where I have been assured by many present Bell customers is exceedingly better and free of the experiences I’ve had over the last year.

I am seeking any assistance that can be rendered in finding a solution that would see the next couple of years not reflect my wireless experiences of the previous year with Rogers.

One thing’s for certain, I presently do not recommend Rogers wireless ‘plans’ to anyone. The actual phone service is, in my view, reliable. It’s everything else that has me feeling trapped, abused and in some respects violated particularly after my last conversation with one of Rogers representatives. Believe me when I say it is simply not worth it. There isn’t a day that goes by that I do not regret my choice in wireless service providers.

Shrivasha
[protected]@yahoo.com
A seemingly trapped, definitely dissatisfied and disappointed Rogers’ customer

Hi Im posting this on behalf of my elderly parents who are retired both in thier mid 80's. They have been with rogers for many many years an they have a rogers box and also subscribe to a specialty channel (Rai International) This is an Italian station which they spend a big part of thier day enjoying together. They recently had a problem with thier cable and a tech came to service the problem... the service tech told my dad that he had to report him for having more than one tv in his home, and ever since he has to use only the tv with the rogers box because when he hooks up other tv's, one in bed room and one in basement with a splitter he then loses the digital rogers box signal? Can rogers have the right to pssibly weaken the signal strength to only allow for the rogers box to work and when additional tv's are hooked up it fails? Please help me in this matter for I feel the next step is to cancel with rogers

In May of 2011 I called Rogers and told them I would like a better plan for my cell phone because the plan I had wasn't working for me, and my bill was 150.00 a month. They changed it alright and my bill the next month was over 200.00, and the plan was worse. I had called every month and told them that as far as I was concern they had broke there contract with me by charging me more money than my original plan and giving me a worse plan and they had told me that it was going to be a good plan and cheaper for me.. They would say to me that my contract would not be starting over again. Every month it would be a new contract. They would say yes we fixed it and your next bill will show that you only have one year left on your contract and we have a better plan for you and cheaper. Well guess what every month it got worse. This went on for about 4 months. I canceled my service with them and wrote them a letter telling them everything that happened and that they had reigned on there contract. One month later I got a bill for $490.00 for cancellation fees which come from the collection agency. So if I didn't pay this I would have a bad credit for 7 years. I tried to talk to Rogers about my problem, but they wouldn't give me the time of day. I tried to get the address of the president of Rogers and they said to me we don't have that information. I had asked to speak to there supervisor and they would put me on hold and no one would answer. So to anyone out there please please don't get ripped off by Rogers like I did. They will try to wreck your credit if they don't get there way. I have had told many many people about this they have all went to other company's. So shame on Rogers for being such a bad business. I have wrote a letter to the government of Ontario about this, because I am not the only one that's getting ripped off. So Be aware!
Cindy