CB Telecommunications Rogers Communications Threatening text messages

Rogers Communications review: Threatening text messages

rjrown of Dauphin, CA

Jul 05, 2024 4:00 pm EDT

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A loyal customer for over 10 years, and it looks like the end of the road for Rogers.

Four the past few months I have received threatening text messages of my service to be suspended and hock up fees. To make things clear I pay my previous amount owing the following month as I get paid only once a month, I’ve been doing this for going in 10 years. I keep talking to a live person as to the annoyance. Enough already along with calls from sources whom I don’t even know calling me. Representatives don’t care and said it’s my choice and it’s policy. Customer service is not the greatest at best. Trying to get a hold of a real person is well… good luck.

Recommendation: Don’t use them, bad experience

Rogers Communications response

Jul 06, 2024 3:32 pm EDT

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Hi rjrown! I would recommend you to message us via social media (X ( formerly Twitter) @RogersHelps or on Facebook.com/Rogers) for account support. I understand we all have different pay days but if a payment is received after the due date it could result in late payment fees being accrued. If there is a balance owing on the account you could potentially get dialer calls as well. Would it perhaps be possible for you make the payments on time with a credit card and then pay off the credit card instead? Please don't hesitate to message us for further assistance. ^zf

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The complaint has been investigated and resolved to the customer's satisfaction.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834
+1 (855) 381-7834

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33%
Confidence score

Customer Service

+1 (416) 935-5555
+1 (416) 935-5555

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International

+1 (888) 764-3772
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United States

+1 (800) 787-7953
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Chinese Language

+1 (800) 575-9090
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Pay As You Go

+1 (877) 559-5202
+1 (877) 559-5202

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Billing & Payments

+1 (855) 381-7835
+1 (855) 381-7835

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Wireless

+1 (855) 381-7839
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Internet

+1 (855) 381-7838
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TV

+1 (855) 381-7836
+1 (855) 381-7836

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Home Phone

+1 (855) 381-7840
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Home Monitoring

+1 (866) 210-4059
+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

+1 (866) 727-2141
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Small Business

+1 (800) 958-5000
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Enterprise & Medium Business

40019
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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

100%
Confidence score: 100%

Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

Rogers Communications social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 21, 2024
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