Rogers Communications review: fraud/misleading csr 62

I purchased a Rogers Wireless phone at Christmas and signed up for what I considered an appropriate package. The package was suppose to include 2500 sent text message each month. The package the representative signed me up for though, does not include this, I don't believe this was a mistake on their part. On my latest bill there is charges for $132 for text messages which are suppose to be included in the package I signed up for. IN taking to Rogers, they will not refund the charges saying I need to contact the store where I purchased the phone. The store says I need to deal with Rogers. Every month I have to call Rogers and deal with extra charges on the bill that are not part of the package that I did not sign up for and did not use. I find this company very difficult to deal with and I would not recommend anyone purchase any product from Rogers. I will be canceling my phone with them as soon as possible. In my opinion, they are nothing more than corporate thieves. DON'T BUY FROM ROGERS!

I have the same problem .Rogers sends me an Iphone +sends one more to Montreal I call them and the bulshed started ... I guess they have some new way of seling strategy...

I totally agree, we had a $900.00 bill once! and this is without internet usage or long distance!

Rogers charged me a $25 fee. That seems a bit excessive. Has anyone else had this happen to them? If yes, reply back to me and I would like to see if we can get these charges reversed.
Thank you.

This has just happened to me...2 phones shipped to the other side of the country. The fraud dept has yet to get back to me (its only been one day). Our acct has a password also. The 2 phones were shipped to the other side of the counrty to a address not on the acct and the person that signed for them was not a name on the acct. either. 2 red flags there...I hope this gets cleared up fast as I own rogers 1300. from all this mess. we want to bring up the same issue about about our security being breeched, if we don't get the right anwers, we are going to Global tv to warn others..grrr..

While my story is not unlike this one, I think a few items are worth mentioning. Canadians pay THE MOST for cell service IN THE WORLD! Tony Clement's office is the one to bother. I have had poor experiences with ALL Canadian cell phone companies, I strongly urge all reading this to limit if not cancel their cell service. There is a class action lawsuit against all Canadian cell companies (http://www.merchantlaw.com/cellular.html) and here is the link. "People" like Nadir Mohamed of Rogers, George Cope of Telus Mobility and Robert Odendaal of Bell Mobility should, in my opinion be in jail. Just like the Enron criminals. If you write complaints online make sure you use those responsible names. Otherwise the problem or should I say the injustice remains faceless ands will never be solved. Remember, the afore mentioned people are, in my opinion, STEALING from us. View the class action lawsuit and Google the complaints about the cell companies out there, they are staggering!

I signed a 2 years contract from Rogers wireless cell phone. I paid $400 for the cell phone from my pocket. After 3 months of usage the service is really bad and most of my calls drop. I was really upset with the service for which i am paying $45-month. I called Rogers and one of their customer service guy told me that Rogers does not have lots of wireless towers (BTS) in my area and hence the service is bad.

I told customer service that i am paying $45-month for a really bad service. Rogers customer service guys also agreed that the Rogers wireless service in my area is bad, because of fewer base stations in this area.

After 1 hour of phone conversation with customer service i was directed to a Manager, who was totally refusing to help me. I spend another hour with this Manager and he was not even ready to help me at all, i am guessing that it might be their internal co-operate policy.

My concern is very simple either provide me the service i am paying for OR cancel my contract without any fines (because this is not my fault),

Rogers is totally ripping me off, by not giving me service for the money i am paying every month.

I just want to let other know that Rogers is totally after your money, hence think twice before signing any contracts with them.

NOTE: I wanted to talk to someone at higher level, but it is so hard to get any information. It seems that their information is very closed.

I have been build through rogers communication last month$76. 22 and after complaining that i was nevr subscribed, or had used the cell phone once got a credit for this amount from rogers.
This month i again was from the same peoplecharged now $83. 75
For premium services from the same people.
Now rogers will not credit my account for 83. 75 becouse last month's credit was a one time deal. My total use this month was 2 min for 2 calls to my son and doughter. Total charge for that 60 cents.
Rogers gave me these two web sides to complain to the company directly to receive a refund and be removed from the accounts list.
My luvcrush?Whitch celebrity an i
Alert model messenger

Terrible. The exact same thing just happened to me. Apparently, I had an iPhone ordered on my account, and shipped to my address by UPS. What a scam. Definitely an inside job from unhappy Rogers workers. I got it resolved in about 4 days though, but I'd still like to hear the audio recording of the call that took place.

Rogers wireless is brutal. I am stuck in a Kafka-esque problem with them. I took 5 phone numbers from personal accounts and moved them to a small business account.

Every month paid the business account diligently while behind the scenes Rogers was billing the previous accounts in addition to the business accounts. They've now limited the service of my employees and their "resolution" is to have me pay the old accounts in order to resolve the service to the new accounts.

Their customer service reps are rude and insulting, their credit department is even worse. I've attempted to escalate this through their President's Office and Ombudsman with no reply in 3 additional days.

Even better the other day I got a letter from a Lawyer claiming I owe $800 to Rogers. When we called to resolve the matter the account listed does not exist, the lawyer has no record of the invoices on this claim.

It's beyond brutal. It's beyond unethical. It's frankly down right illegal.

I have now spent over 11 hours trying to get problem with Rogers resolved. This is further to comments of Dan Nedelko - the owner of Honeypot Marketing. Company functions are being severely affected by the position Rogers representatives have taken - charging an account from which 7 cell phones have been moved to business account - on a recommendation of Rogers business department. Since the original account was in my name and the account number was changed at the time of transfer I do not understand how is it possible that network access charges and eventually cancellation charges were charged to that account. What is absolutely ridiculous is that the business account - with a different address but with my name as a primary contact is now being affected. If that is Rogers policy and practice, all business owners need to be aware that their cell phones could suddenly be removed from service because the person who pays company bills has a dispute with Rogers. That is absolutely ridiculous. I have discussed this over and over with various departments - there is an interaction number for the case - I [protected] - I must strongly oppose to Rogers practices in this matter - especially since the entire week and hours of attempts to communicate are without a result. Had I known anything even remotely close to this was going to happen, I would not have recommended Rogers for the business services! And rest assured that as many of our friends and business associates are being made aware of this situation on ongoing basis. All i can add - Rogers - you do not owe your customers and whether you want to admit it or not, what you do owe the world is proper service instead of holding your customerd in a hostage situation with completely ignorant attitude!

Occasionally i look up my bill throughout the month to see if i'm going over my daily minutes to make sure i go over, one night i'm checking and 13 days after i had just paid my bill of 52$ it says that my current bill balance is $524.45. First off how does one rack up that high of a bill in 13 days without using data, going over minutes, downloading anything or even going out of the city? Secondly i click view bill and it keeps saying "We're currently experience difficulties please try again later". I brush it off and check back a couple days later and it still says the exact same thing?
Has this happened to anyone else?
How do i go about fixing this?

Wife and I went to Mexico and she lost her cell phone while we were there. She rarely uses her phone and didn't realize it was lost until 4-5 days after we got back home. Turns out whoever found/stole her phone racked up over $500 in charges. Rogers agreed to cut the charges in half. Anybody have experience with this kind of thing? I was surprised that we have to pay anything. How can we dispute this?

I have never been so pissed off from dealing with ###s, its getting ridiculous. I know about the bad reputation that this particular superstore has but i had no idea about this. They were rude, disrespectful and tried to make me feel like ###. I dont care how long your day has been, when you are working in a customer service business, it is not your place to to belittle others. I will most likely be taking the piece of ### phone that I got back and going somewhere that people will treat me better. This is unreal that I even have to say this but anyway, the superstore has lost one loyal customer...

i have the same problem and all i know is Rogers is FRAUD

I do have the same problem all i can say is ROGERS IS JUST A FRAUD .

so i wish i would have seen this two months ago ...i was in the mayo clinic for 1 and a half months called rogers befor i left and told them what was happening and what i should do she said not to worry she would put me on a 300 paln so i could have unlimitted everything ...and i did then i got my bill 5000 i almost ### myself i called and asked what the hell was up and they told me romeing is what coast me 4650.00 i told them when i called the lady told me my bill would be 300 and they said read you contract i just wanna cry !you would think she could have mentioned this after all she called herself a customer service rep gawd !

I went to Rogers last week to upgrade my phone. I was not due for an upgrade, but was just inquiring as to how much it would cost. To my surprise (and the representative's), there was a $0 upgrade fee. I went back to the store within 2 business days of that visit to upgrade my phone. It now said that there was a $351 upgrade fee (which is the correct amount). Turns out, there was a system glitch the previous week, and had I decided to purchase my phone then, I would have gotten it for $351 cheaper. I called Rogers customer relations to ask what could be done as this system error was on their part, and that it was unfair to me that this upgrade fee appeared out of nowhere over the course of 2 days. Although several representatives agreed with me that I should pay the price that was originally quoted to me, no one followed through on their words. Instead, I am being penalized for a glitch on their side. When I called different customer relations representatives, they all sympathized and admitted that the error was theirs, but no one followed through by offering me the phone at the original price, or by offering a discount.

Hi @Mispricing, my name is RogersDarrell and I'm from the Rogers Social Media Team.

I'd be happy to review the upgrade options available. Please reach out to us via Twitter @RogersHelps or Facebook via Facebook.com/Rogers where we can properly dicuss.

Thanks! @RogersDarrell

I had a cold call from a Rogers sales Rep 2 weeks ago, ..about upgrades to my phone and TV/Internet..my first question was "how much more per month for these upgrades?" I was told about $10 to $15 to my present bill, so I went for it...Well guess what ...last bill was $53.20 more then last month when I called they stated they don't know why the sales rep would say such a thing...etc etc...$190 is a little heavy per month for me to pay so I told them to cancel the TV/Internet and keep the phone...they said they wanted a $400 "early" cancellation fee...early? I've been a friggin customer for 7 years...what is this cancellation fee? If I were moving do they hit those ppl with the same thing? Anyone else have a problem along these lines and what did you do to remedy it...(besides paying the $400) ?

A few months ago, I received a call from rogers for an upgrade as my contract was up for renewal. During the call i have agreed to try out the new phone they were sending me only if i were able to cancel at any time with no penalty charges. I was clear in telling them that this is a trial period only. Both the original person I have spoken to and the other agent I was transferred to promised me that i can cancel at any time without any penalties. I made sure they repeated themselves a few times confirming this information. A few months later i called as i wanted to upgrade my phone. It was not working well and i was told that i would have to pay over 400$ for an upgrade. I then asked to have my contract cancelled, i was informed that again i would have to pay over 400$ for an early cancellation fee. Long story short, the manager i was transferred to listened to my call and agreed i was misinformed. She left me a voicemail with this information and asked to call back. When I did, the agent told me I can have a free upgrade. The free upgrade they are offering is not what i want, and they don't want to cancel my account. If I knew, that there would be a fee for early cancellation i would have not agreed to renew my contact in the beginning! I have a friend, who just received a bundle that consists of the following:60$ plus tax a year which includes a free phone, 100 international texts, 6gigs, free on weekends and after 6pm, unlimited text messaging, 300 anytime minutes, rogers TV. The agents I spoke to told me that this is not available for me. am very frustrated, and I'm not willing to pay more then that as not only has this happened to me, but they did the same thing to my mom, and she ended up paying the 400$ cancellation fee as they could not, conveniently find the call confirming she would not have to pay anything. I feel like i am dealing with a company that does not care about their longtime customers, and I feel tricked/cheated into signing a new contract. I want out and I don’t want to pay for that!

Hi Izalidia, I apologize for the trouble you're having. I'll reach out to you with a private message so we can look into this further.

@Rogers_Chris

I am very unhappy with Rogers service and CR.

When a contract with discount is signed after sale person's repeated solicit, customers are not given a choice to set the end-date by which it will be charged with regular high price automatically. The information of when contract will end is not provided to customers until last month it's posted at a hardly found place. The information is not included in monthly notification email body. It is said it's customers responsibility to login online a/c and find the end-date themselves. However online a/c does not show the information of end date at all until hidden at other charge of the last month online bill only. When customer reads the information, it's already late because of another rule of one-month-before cancellation notice applies. You wound have to pay one more month at least regardless willing or not if you are lucky finding the information on time. It's a trap for customers. Finally I am told it's a very valid charge.

Without willingness, retain customers by such a tweak. Shamed on Rogers. Customers leave with angry with having been played. Rogers business goes down definitely.

//Sam Wu

Worst service ever, I've been with Rogers since 1996, finally I cannot take their ignorant Internet service and the worst possible customer service, after multiple complaints and getting cut off the phone MULTIPLE TIMES as well, I've finally got Rogers cut off from my TV service and Internet service. They severely limits my use in speed (see pic) and it takes me 20 mins to download 6mb of Cisco speed test app in my phone? Before it wasn't this bad, after I put in my cancellation and having to deal with the most un comprehensive person that barely speaks English, calling me back asking why, and keep pushing me to purchase the new DOCSIS 3 modem, for 45mins! When my first answer was already NO! Now they get 30 DAYS to mess with my Internet speed before I can finally break free of their evil monopolizing greedy hairy hands. That's that, I AM SO GLAD WE HAVE TEKSAVVY HERE! And no, I do not work for teksavvy. GTFO OF MY LIFE ROGERS!

After going through hell with rogers over wrong billing for a new iphone 5s, 3 mos ago, and having them suspend my phone twice and phoning and talking with numerous customer service reps and managers, on January 6th 2014, it was fixed. Finally...no more calls from the credit dept...or so I thought.

Seems I cant get my phone working again until I pay for my 499.99 data use while I was in mexico... um, what ?
seems rogers got a bill from telcel and billed me for 499.99, 33 mb of data usage while in mexico nov 20-24. Well fml, that's weird, I paid for wifi and have proof on my cc statement.

well, seems that doesn't matter, rogers wont investigate or listen, pay up ! they'll take 100.00 off the bill for me...no thanks.
Credit dept will take 40% off for me cause im a good customer...no thanks !
Emailed office of the president and office of the obundsman, no replies...off to ccts.

Im not getting forced to pay data roaming charges when I took appropriate steps to safeguard my phone and pay for wifi, clearly connect with bars and wifi access, I get billed.
im taking a stand. anyone else have this kind of trouble with rogers ? I bet money on it.

oh, btw, if you travel to mexico, watch your travel packages you buy from rogers, my 90.00 talk n text package didn't work at all, no calls went through and no texts either...until I paid for wifi, did my phone start to work.

Last night I returned home to a paint sprayed lawn and a letter rolled-up on our door handle. As soon as I saw the paint spray lines I already had a good idea what was happening, but the letter confirmed it!.

HTS (Hermes Technical Services) left a letter notifying us that they intend to dig under my driveway to "repair/replace" the service line!. They are performing this job on behalf of Rogers, and not for our benefit but our neighbours, .

Less than two years ago, the exact same work was performed'. Only then I was not informed by the company - they simply showed up and told us they had to run a new line for our neighbours:. When I saw the crew, I walked outside and spoke with the person in charge'.

I have worked landscaping and know quite a bit about grading, site preparation and paving (both asphalt and stone)/. I have worked with companies and worked with crews on hundreds of driveway jobs alone?.

I communicated my concerns about what seemed to be a job that was going to inevitably produce damage to my driveway. The person in charge handed me their card and told me if anything happened to contact them.

A few months after they had carried out the work, I started to notice cracks in the exact area where they had tunneled underneath my driveway to run the service line. When I tried to contact the person, the number was no longer in service.

So that's the backstory in nutshell, and now, near or around two years from when the first service line work was carried and caused damage to my driveway, HTS wants to perform the same work.

So last night, after reading through the letter, I contacted HTS yesterday and left a message.

I then proceeded to contact Rogers and spoke with Lisa of their service department (reference number of the call C72283610). After speaking with her on the phone for twenty minutes, she told me she was escalating this with their service manager.

So earlier today, HTS called wanting to speak to me about my concerns. I called them back and they essentially ignored my concerns, and in a roundabout way told me they are going to go ahead with the work as per Rogers instructions.

At this stage, I have a contractor that hears but doesn't listen to homeowners with valid concerns, and a supposed complaint logged with Rogers with no assurance anyone is even going to arrive on site to inspect the damage to my driveway from the previous work performed. As it is, I'm on the hook for the existing damage to my driveway as the previous contractor is nowhere to be found, and HTS told me to take up the problem with the city.

So Rogers hires these contractors, they cause damage to people's personal property, and then when damage occurs, they not only disappear, but it seems Rogers hires new contractors who ignore homeowners concerns.

At this point, I am livid at the way both HTS and Rogers is handling this matter.

Why does a less than 2 year old service line have to be repaired/replaced again?

I have attached with this post a photo of the crack damage that was left behind from the last "service line" repair/replacement.

Anyone experience anything like this? Any suggestions? I am so appalled by the way our property has been treated by these incompetent contractors that I refuse to allow them to perform the same work which caused damaged once before.

I bought a Blackberry Pearl 9100 on 25th October 2010. Last week, I sent a text message and after about 2 hours when I wanted to use the cell again, I noticed that there was a crack right across the screen. I called Rogers today and requested that either, as a good will gesture of my being their customer for 11 years (4 cell phones/home phone/internet/cable) and using all their services, they would replace the BB or I was willing to pay the promotional upgrade fee which is on their website. Rogers customer relations manager was not ready to extend any courtesy. She refused and in fact gave me the amounts of cancellation charges that would be levied on me if I cancelled all the 4 cell phones with them. I am wondering if anybody else has had a similar experience with Rogers. Is it possible that we, as customers, have made Rogers feel that we cannot do without them? Your thoughts, please?

I moved to BC 3.5 years ago. For the past 3 seasons, I have enjoyed watching every Canucks game I could on SNET Pacific. Why is it this season, I am not allowed to watch the games? "not available in your area". I live in the Okanagan - why would I be blacked out now? Why would an away game be blacked out?

rodgers needs to be put out of business . can not get satisfaction with billing problems, poor customer service . goodbye rodgers up yours !

I have been with Rodgers for at least 10 years and have never had any complaints. my average cell bill is 175.00 a month, I have two phones with them. i renewed my contract in Oct. 2007 and received two new phones with the contract. The main phone has been in for repairs and re-booted twice since then. The pads have fallen off the numbers so i requested another phone but i wanted a totally different one, as the one i have is falling apart.(i never had this problem in the 10 years of being with them.)i received my new phone which was exactly the same but an upgrade at the cost of 75.99 plus an hardware upgrade fee of 35.00 . When i got my phone i was upset it was the same one with a different model number and sent it back right away. I called to inform them about my returning the phone and how upset i was they sent me the same phone and they said they would remove the the cost of the phone but i still have to pay the 35.00 upgrade fee. They refused to remove it. i also was getting joke of the day sent to me and was wondering why they were being sent to me. i replied back to them to please stop sending them to me. i continued to get them on a daily basis and again requested them to again please stop sending them to me. i still received them on a daily basis. I got in contact with rodgers and requested them to stop sending them to me and they told me to not say please and text message them to "stop all" and i did and they stopped. i was then charged 23.75 for these jokes of the day and requested for them to take this charge off as i did not request the joke of the day and requested them to stop. i was informed this is a third party billing and they can't remove it and that i must of text messaged them requesting joke of the day. i informed them i never did as i am almost 50 and don't need joke of the day to get me through the day. I then informed them i will be looking for a new phone plan with another company as when something goes wrong they totally don't have any customer service. The person i was talking to didn't seem to care and told me it would cost me 400.00 to get out of my contract. well that is only two months cost for me as i pay 170.00 a month for the use of my cell phones. 10 years of loyalty to Rodgers and the person i was talking to was quite content with my cancelling my service with them...there is customer service! just to let you know, during this conversation i was never rude and never raised my voice.

On February 29th, 2008, I was told that I would be getting unlimited local calling until September 3rd, 2008 as compensation for a wireless plan error that the representative made.

The agreement was made over the telephone (bad move, I know) and there is no way that I can think of to prove that this agreement was made (even though they say they "record" all phone calls). It should say it in my account history, but it only goes back to April (so they tell me).

The problem is that I was under a joint account, but I had separated from that account around March to have one under my own name a few weeks later. Apparently the note was not copied into my account history and now Rogers claims that they can't do anything about it because it's not under my name. I got the first 3 months of unlimited local calling, but it stopped after June.

One of the representatives looked into the account of my partner's, found it, but still told me that I can't get it because it's not under my name. Now I am being charged for calls that I did indeed make, but should not be paying for. My bill last month was $310 when it is supposed to be $45. I have not paid for it and refuse to until the problem is solved.

If there is some kind of online petition or protest against Rogers, please notify me ASAP. I will do ANYTHING to prove them wrong and make them fix the problem they have brought upon themselves.

I had a similar problem. There was a plan for 700 daytime minutes and evenings and weekend free. But on my bill, I was charged for the minutes. I called rogers and asked them why I was charged for the minutes that I was supposed to have, and they told me they "made a note of it" on my account but never changed my plan. So after alot of complaining, they gave me a credit refund for the minutes that I wasn't supposed to pay for and paid my next bill with it. Unfortunately, the plan with 700 daytime minutes was like a short period offer, so I couldn't get it, but they gave me 3 months unlimited local calling.

AAAhhh...A solution... To a degree... I have, the recording states "This call may be recorded for quality and training purposes" Something like that.. "May be recorded" Record all your conversations with these ###, and when you have a plethra of shatty dealings...let them in on it. I just signed up to a 3 year contract for a phone that was advertised to work on the talkspot voip... Was told by phone call this phone will not do it..."too bad"... in a contract now. Pissed?...Methinks so. And the deleting the abilities that the phone has in it...###e, Aye Laddy. Would ye buy a smeghin car with a/c, only to find... "No, ye wanka, Yer nary to use it?"

K...now i'm on a rant, and getting more pissed by the second

Hi, this is Chris from Rogers. Sorry you feel that way. I'm not sure which device you're trying to purchase, but I'm sorry you've had difficulties finding one. This isn't the ideal place to have a conversation, but you're welcome to contact us through Twitter @RogersHelps or on RedBoard http://redboard.rogers.com/.

Rogers wireless staff have no idea of thier inventory. No one knew if an item was in stock or not. The computer said one thing but the actual item was on back order.

If I knew this info before hand I would have chosen another phone. Instead it has been over one week now without my phone. There way out is too offer you a discount. Which does not even make a dent on the time wasted on hold and dealing with staff who are complete ###s.

This company just does not care for thier loyal customers.

Rogers *** big time.

Hello Margaret,

I am sending you a private message immediately so we can look into your concerns.

Thank you,

RogersEric

Rogers Telecomunication is defrauding customers. They claim zero responsibility for the quality of their work. I can’t believe they are still on market. Someone should stop it immediately. I don’t want another people to suffer from this company. Be careful! I will never use their services again.

Could not get cell service in my home . Went to rogers store five times to complain and received no help. No one even came to my home to check. Finally they put me on the phone at the store with the person with absolutely no customer service experience. She told me to go outside and use my phone. For a company they would like to service in an ever increasing world of cellular and cable companies, they seem to care very little about the people who subscribe to their services.
In the end of beating my head against the wall I ended up have to pay out of pocket to get out of my account.
It gets worst. I accidently paid them thru online banking $200 instead of my current cell company. I called them to tell the the mistake and was told I would have to call back after 3 months to get a rebate. I fought this down thru persistence to one month but have not received anything after the month was up. In my opinion, rogers is unfit to supply anyroduct and service. Use at own risk.

Hi Jack, we've had usage limits on our Hi Speed Internet offering for many years. Is there something we can help with? We're on Twitter @RogersHelps and at facebook.com/Rogers if you have any questions.

Cheers,
@Rogers_Chris

Hello Mike, my name is RogersDarrell & I'm from the Rogers Social Media Team. I've sent you a message.

For further assistance please reach out to us via @RogersHelps on Twitter or Facebook.com/Rogers

RogersDarrell