Rogers Communications
Reviews and Complaints

I also spent an hour buying tickets from Rogers video, the employees could not even print me a receipt for the tickets. Then the printer they used was messed up and the tickets look almost forged. I will never buy jays tickets again from a Rogers video store, I would have better luck with a scalper at the gate. What a lame excuse for a store, they are owned by the same company that owns the Rogers center in Toronto where the Toronto Blue Jays play baseball they should be state of the art. The long line up at the register in the store was full of people paying cable, phone and cell bills etc. It must have been welfare day. If I ever walk into a Rogers video store again it will be to soon. I will buy my tickets on line or on ebay from now on!

As soon as Rogers Video released Blue Jays Tickets for the 2011 season, I went the day it came out to buy them for the home opener. I called my local rogers video to buy them and they said their computers are not working and they never got privilages to sell them at the moment, which was fine because i will just call another rogers video. I called another rogers video the next day and they said they have tickets, great! I went there and they tell me their printer does not work, are you kidding me? Youre rogers video! you sell electronics! and you don't have a working printer?! I was upset, but no worry, the next day I called a 3rd rogers video, they have tickets, and quess what? They do have tickets! I was very happy when they told me they everything works. Unfortunately the home opener was sold out, I was furious! I called 2 stores and they could not provide help to sell tickets, wow thank you rogers video. But I did buy 3 tickets to the game after the home opener, and yes we have another problem. Guess how long it took to buy them? 1 hour! They were the most clueless employees I have ever seen, because all 3 employess, yes 3, had no idea how to sell them through their computers. If i can buy stuff on eBay, I'm pretty sure it is not that hard to do to print of tickets, like seriously? So in the end, Rogers Video destroyed my chances to ever see a home opener because of stupid problems. Go buy tickets at bluejays.com

"We let users monitor their own spending in real time, we only occasionally notify them of minute overages as a courtesy ". I've got a newsflash [censored]: your website is useless and if you wanted to provide a courtesy you could start by not charging me a dollar a minute for incoming calls and not telling me about it for 2 months. Also, don't tell me that you don't have a manger until I ask you a magic 3 times in which case you connect to another pimply faced [censored] who offers me "additional courtesies". I don't need anymore courtesy, I need a wireless company that isn't run by sociopaths.

They charged us 200$ to cancel with them when we had NO contract with them... My family should have made a lawsuit against them.

Plus, my contract was finished... That's the funny part of it.

We had bills of 500+$ and they didn't advise us to get a better plan. We asked for unlimited texting and said that they did not give out that service when clearly, my friends had unlimited texting. ROGERS ARE THIEVES... I agree

After a careful review of the flyer i received in my mail and discussing it twice with a sales rep from rogers, i went for internet, cable and home phone with rogers with an understanding that it is free for the first three months. But recently received a bill that said otherwise. I was charged 187$ on my first bill and i was told i have to pay it. when i told them i am under a promo they said i cannot bundle up the promo and it is only applied to one of the services ( the bill had only internet as a free service). I referred to the flyer again which clearly states that cable service would be free for the first 3 months. I took this to Management office of Rogers just to get an an answer that i can have the cable disconnected immediately without any early cancellation but i still would have to pay the bill. I am planning to take this issue to the presidents office of rogers and hear what they have to say on this. I have also written to the Chief Privacy officer of rogers to release notes on my account. I am a simple customer outsmart by a false marketing campaign of the company and i would like to seek a recourse what can be done in this regard

I HAVE A MERLIN X950D BROADBAND EXPRESS CARD FROM ROGERS I AM NOW IN GHANA AND WANTS TO USE THE MODEM. I TRIED TO USE THE MODEM ON A SERVICE IN GHANA BUT ANYTIME I DO THAT I AM TOLD TO ENTER ACTIVATION CODE. HOW DO I GET THE ACTIVATION CODE

MICHAEL GHANA

Rogers has No Heart. In November 2008 Rogers phoned me to ask if I wanted to have my HomePhone at the rate of $19.95 a month. My 1st question was is this a contract, I was told NO, so agreed to the rate without a contract. Now I want to change my Homephone # to my Cellphone which is under contract and cancel my Homephone service. I am now told that my Homephone is under contract. In order to cancel my Homephone service they will charge me $10.00 a month from November 2008 until now. They also said they will charge me $20.00 a month or to a maxium of $400.00 until my Cellphone contract is finished as this would be cancelling my contract. I know for a fact that you can have your Cellphone # change for a one time flat fee of $25.00. We are in a recession and trying to reduce some of our costs. I would like anyone reading this complaint to contact your MPP to ask that we have a choice as to where we can obtain these services without being obligated to use ROGERS or BELL.

If you have any comments please post them on my facebook at the3rdhaddy.

Robert

Rogers service sucks! I was billed for a lost/stolen equipment that I have returned last May 2008 and I had an argument over the phone with the manager, I told them I'm not paying for that cable box. My account was closed and was forwarded to a credit collector. I was forced to pay, and after 1 month, I found the receipt. Since September I've been trying to get back my money, though it's only for $215.00 I am still fighting and arguing over the phone. I've spoke to 15 customer reps. and 2 supervisor and everytime I was promised that a cheque has been sent already and they even took my MasterCard Accnt. and told me that they would credit it back so it will be faster. Did I get my money back? Not at all. I am actually taking this to small claims court, it's not a matter of how much, it's the aggrevation and frustration that these management has put me through. Lies... promises and I know that this money will never be returned to me unless I go to proper authorities. I have advised my friends to be very careful about Rogers and they have to check their invoice monthly as Rogers people are very good in taking money from people. I know I'm not the only one.

I wish I would of done my homework prior to signing up with Rogers... As I have just gone through a very similar frustrating experience dealing with Rogers.
I cannot beleive an organization like Rogers is able to be in business while treating their customers this way.
You are correct in saying that their call centre just don't care :(

The descriptions of movies should contain a synopsis of the movie, the year it was released and the the actors portraying the main characters.

This Rogers new guide description does not do as it does not tell who the main actors are. This is important even more so than the other 2 as I sure as hell don't want to watch a movie with an actor or actress I can not stand. So smarten up and put this back in the descriptions of the movies.

rogers billing department customer service is useless with a managerial system that leaves you wonder if anyone cares.
these reps are not properly trained and this adds to the fact that there is no proper support that they get from the management.
When you call in for a billing clarification when you have made some changes on your account, you get 300 conflicting information that are just going to drive you crazy. So what i chose to do is to write to them via e-mail with specific questions with detailed information ( question 1..2...3...4...etc... so they have no other way but replying properly to the questions via e-mail . Refused to call in and advised that you do not have time to call in.
Then you can use that e-amail and the reply to it to work without anyone DRIVING YOU CARE (REF: customer service rep) . Good luck

if you end up calling them anyone, and you feel you are not getting help, ask for the loyalty department or to speak to someone higher, so you will know you are going to speak to someone who has been with the company for a good time as compared to the regular customer service reps as those ones regularly fire and replaced for just the matter of luck of a good training and lack of proper management ...

I spent 2 hours on the phone arguing with they rogers reps. I was was pissed off over a bill that i paid to disconnect by phone to switch back to bell. I terminated the service on June 18. It took them ten days to disconnect it. They billed me $20.74 for ten days of service. Which was so bull ### considering there was no active line.
So now 6 months later i received a invoice for $85.52. In which I find out that they sent to collections with out send me a notice. phone thing is that i never received any of the calls or invoices.

So now we have to pay this stupid bill so her credit rating isn't shot to ###. I hate rogers!
I'm so sorry I switched from bell to rogers!

They have the worst customer service representatives .

Reference number: 478131

Thank you for contacting the Canadian Radio-television and Telecommunications Commission (CRTC). This is an automatic confirmation that we have received your message. If a further response is required, we should contact you within 10 working days. We apologize in advance for any delay that may be caused by the high volume of correspondence received in the Commission.

If your request is urgent, for example, if it involves the disconnection of your telephone service, please contact Client Services toll-free at [protected] and provide the above-mentioned Reference Number. If you use a TDD, you can reach us toll-free at [protected].

To reply or to add to your submission click here http://www.crtc.gc.ca/rapidsccm/landing.asp?lang=E&caseid=478131&key=40556.6551386574

This is the information included in your message.

Industry of interest/concern: VOIP
Type of message: Complaint
Your Message: -Cancelled request for home phone service back to Rogers from Vonage in September 2009.
-Received numerous annoying 800- calls from Rogers that I owned them an amount on my home phone service.
-Contacted the number provided and then 888-rogers1 number. No They had no record of a home phone service under my phone number.
-I suspected fraud and called the police, crime busters, OPP phone busters. No reponse back.

-As of Jan 6, still receiving annoying 800 calls and by this point received an invoice from Rogers in Toronto that I owed them for a home phone service. Received two invoices. Once from Nov and another from Dec. I was out of country until recently and am now following up on this with the Rogers 1 800 number with customer service - Spoke with Jill. They have the correct acct no. now, Agent will be calling from Hybrid Rogers telecom. [protected] to advise when account has been cancelled and credited.

Jan 8, 2010 @ 2:28:
-Received call from Roberta at Rogers, [protected] that the service had been cancelled and my account would be credited. My Vonage home phone service stopped working after receiving this call.

Jan 12
-Erica, operator no is 40102, customer service for home phone and digital internet transferred me to the Hybrid Service. I spoke with ?. I asked for reimbursement for all the trouble I have had since September, the fact that my number needs to be released and ported back to Vonage and that I have no Vonage telephone service right now due to their negligence. I have a record of over 80 voice mails in my email from Rogers that I owed them for a home phone service, dating back to September 2009, that no Rogers rep knew about how to stop. I considered changing my number, I called the police, I tried reasoning with the number at Rogers I was being directed to, with no help until now. Here I am with no phone service for a week and all Rogers say they are going to do is correct their problem, without any other compensation for all the trouble I have had? I believe Rogers needs to be more accountable and be penalized for this type of harrassment and mismanagement.

Can you help or refer me to a lawyer who could seek a settlement from Rogers for all the annoyance and difficulties I have had.

Jan 8 @ 2:28
-Received call from Roberta at Rogers, [protected]. Home phone service stopped working.

Jan 12
-Erica, operator no is 40102, customer service for home phone and digital internet. She transferred me to the Hybrid Service, Customer Service. Their direct no. [protected], ask through voice mail to be transferred. I explained the problem to new person for 20 minutes (at 11:30am) and spoke with 632509. ? and was disconnected. Dee, operater no QA60. She advised that I had already been compensated for $127.00 dollars and that I was not to be compensated any further in a manner that indicated that she had no regret for all the difficulties I have received. She said that the disconnection of my telephone service Jan 8 had nothing to do with Rogers and that it was a Vonage problem. Vonage were contacted Sunday Jan 9 and created a ticket to commence Monday morning to have the number ported back from Rogers to Vonage and advised that some times Rogers are reluctant to do this but they thought they could have this completed by Tuesday. It is now Tuesday and my home phone service.

-Spoke with supervisor, Mathew, operator no. Q195. There was nothing that Rogers can do to affect my service with Vonage according to their service. Porting takes my number. He would compensate me for $25.00 on my account. I advised that I would take this issue up with CRTC and legal representation.

Ref: Rogers Home Phone — rogers disconnection of home phone.html

-sent a complaints message to: http://www.crtc.gc.ca/RapidsCCM/SaveCall.asp?lang=E

Called Vonage technical support, located in India, rep: Kamil, ticket no [protected]. According to Rogers as of today's date this number [protected]

Ticket status: Changed. still open as of now. Vonage has not received a response from Rogers as yet, problem has been escalated advanced operations team, telephone number to request to Rogers to have porting process complete. Number is not with Vonage. Rogers has to release the number from their database. I have to wait for two more days. This requries an outage to release the number and put it back into Vonage's database. Put on hold, while he checks something. I have to wait 24hrs, 2 more days for this action to be completed.

I don't understand this disorganization, why it requires my service to be cut, while my number is changed over to a different carrier. CRTC should stop this problem from happening.

Thanks,

Same thing happened to us but because of confusing bill we werent paying for it. They admitted mistake but then when they tried to get the number back from the person who got it he said no so now they turn around and say we never had the number and they never said we could have it back. We are proceeding with legal action and I would advise you to do the same. More people should to stop the Rogers insanity they continue to do.

CHeck with the CRTC what the laws are pertaining to this. Worst case, at least you get to lodge a complaint with the governing/regulating body.

http://www.crtc.gc.ca/RapidsCCM/Register.asp?lang=E

Sorry, here is the CRTC complaints link
http://www.crtc.gc.ca/RapidsCCM/Register.asp?lang=E

Related issue I think you will find interesting. We switched our home phone service from Bell Canada to Rogers. In turn went to try and connect Primus DSL internet, and they cannot find the number. Primus recommended, but laughed and said "good luck", that I contact Rogers and get the CIC (Circuit Identification Code" so that they could activate the line. Rogers refuses to give this information up, and certain that this must be against CRTC legislation, lodged an inquiry. Initially CRTC tells me there is no laws governing internet, but I said I just want my Circuit ID, this is a PHONE issue, and can they refuse to give this info to me. THey are looking into it. In your case, you have a direct phone issue, I would lodge a complaint with the CRTC. Follow the steps on the link. Actually, since you have no phone service you can talk to someone immediately and the phone number will be provided with your complaint reference # immediately completing the complaint steps.

Good luck! Rogers should not be allowed to get away with what they do.

Hi Michelle, I apologize for the difficulties you've had with us.

I'll reach out to you privately so we can look into this and get it resolved.

@Rogers_Chris

That's the one thing i kept hearing and my family and friends have heard from rogers customer service, that we must have missunderstood, or we didn't hear their agents well. I find it horrible that the custome is always blamed for mistakes, and unless the call is recorded, there is nothing you can do!

I urge everyone not to purchase Roger phones from Jason at the Medicine Hat, Strachan store. He texted me and said I was due for an upgrade. I went in the store and said are you sure, it seems soon. On July2, 2021 he said, yes then upgraded me to a 12 Pro Max. After returning home the new phone was not activated. I went back to the store and told him, he said he upgraded the wrong phone, that it was my sons phone that was eligible for the upgrade. I then asked for my 11 Pro Max back and he said I couldn't have it back bc he already returned it.

Since July 2021 Rogers has been charging me for the 11 Pro Max, and the 12 Pro Max. Jason is so incompetent he neglected to fill out the proper form when he returned the 11 Pro Max phone and it doesn't show in Roger's head office as returned. I am on camera returning the phone. Jason the manager gave me a credit of 492.00 in Feb 2022 reimbursing me for the 7 months i had to pay for the 11 Pro Max, and Rogers still continue to charge me for the returned phone.

Since returning the phone Ive had numerous out of country calls on it to Belize and the US. Incompetent store manager but all the customer service reps have been great. They see the problem and urge Jason to return my phone calls.

rogers is really a money eating company. i think people should open their eyes and be careful when they do rip-off in the day time. i suffered and paid more than 1130$ just to get out of from rogers. i am immigrant, i don't want to have a problem. i suggest all the immigrants. never take cell phone from rogers for contract basis. if u take beyond this, i am sure to expect ur comment in 3-6 months time below my comment stating that i am right. good luck immigrants... watch out from rogers...

I AM SO MAD RIGHT NOW!

Phone Purchased Dec 15, 2007 even though the rep said since it was a Christmas gift that warranty would be from Dec 25, 2007 (LIE #1) from this store - Rogers Wireless in the medicine hat Mall [protected]

At the start of December 2008 the phone started to act up, power off suddenly, wouldn't send and receive picture texts, etc. Was on the phone with tech support for an hour or more trying to fix it and then they said to take it to the store for repair.

Went in Dec 29th because, well stores are closed somedays over Christmas, etc and we were away for holidays. But went in as soon as we could. Told them I was on the phone with tech support, etc and told me to bring it in. They said it was purchased Dec 15, 2007 and was off warranty, but that Motorola extends the warranty a couple weeks. I said that fine, plus mentioned that whoever sold it to me said the warranty would be from Dec 25, not the 15th. So that means it was only 4 days over warranty. So they sent it away saying it was under warranty (Lie #2)

So I sent it away, they call me to pick it up, totaly wrong phone. Slightly disappointed but I give the benefit of the doubt. I get a call today saying the phone is in, and it will be $150. This is the excuse they gave me, its not when you drop the phone off, its when the repair depot gets the phone. THATS THE HUGEST LOAD OF CRAP I EVER HEARD. the repair depot is in BC, what Im supposed to do, drive there. I don't care how they decided to get it there, puralotor, airmail or carrier pigeon, or if mail is delayed because of the holiday season, but its when you return it to the store, thank you very much.

So now basically they are holding my phone hostage. I called customer service and they said they cant do anything with the store directly. They said something about a hardware upgrade, but that would be $130 but then it wouldn't be the phone my wife sent in. So really this isn't a solution, as the phone my wife wanted isn't being given back to her

Is it common practice to have Rogers stores lie right to their customers faces, or is it just this one in general.

So Im asking now, what's going to be done about this. Every customer service rep today said they cant do anything about the store. is it in Rogers best interest to have a store that lies to customers. Lied to twice basically. Like i said above, I will take my business elsewhere and that store can take that phone and shove it somewhere.

My solution is, give me my old phone back, no cost to me. DONE Thats the simplest solution to keep an 8 year customer.

I am having the similar problem... they don't care about their customer but the money their customer brings... I've been past due 4 days on my account and received a phone call they will suspend my account.

I agree with the complaints that I have read regarding Rogers. I had a very frustrating and upsetting experience not many months ago when I recevied a call telling me that my credit card wasn't valid. I had received a new card from my credit card compnay recently. I tried to change my credit information on the Rogers Web site but continually got " site is not working" messages. I called the customer service number to clear up the confusion but received arrogant and abusive teatment. It took several phone calls and much frustration before they understood I was not trying to "scam them". In the end I had to pay a double payment and listen to more BS than anyone should have had to endure. I am a 30+ year customer for my TV and INTERNET service. Have never missed a payment. Did that matter ... NO!

I have to agree, acting on behalf of several commercial accounts using Rogers for all of the services. Rogers do not care about their customers at all, residential or commercial. I have found them to be the second worst company in Canada to date. If you have an option take the other, if you dont, make sure all agreements are in writing.

Hi there, I had a bad experience talking with one of your representatives today by the name of Cashalene batch number 6668999(as she claimed to be!). She was very rude and arrogant on the phone. When I asked her why is taking her so long to calculate a simple task she answered "do it yourself" in a very rude manner! She hesitated to connect me to her supervisor and put me on hold forever. I would like to see an action taken as the result! Please train your staff professionally! We deserve to be treated respectfully, since we pay a high price for your services!
Regards
Parvaneh Oveisy

Rogers claimed that I have order a phone which I never did and was shipped. I couldn't even open the pdf file to see what on earth they were talking about. UPS claimed that they had not yet had the phone in possession. Come on now, Rogers. Don't try to scam people!

In April we decided to cancel our business rogers hub because it was costing almost $170 a month for terrible Internet service. I called frequently trying to figure out how to improve the service because I had to repair every five minutes or so because I would loose connection. It's frustrating when your trying to put in an order with suppliers and your order gets lost because your Internet cuts out. They tried to say it was the satellite; however it was located in the town. Afterwards, they said it was the computer; however we went out and bought a brand new top of the line laptop. After many discussions with the technical service no one could figure out what the problem was. It was so slow we couldn't even get a speed test done. They suggested that we increase our plan to get more speed. There was no change with this plan. Therefore, we finally had enough and called and wanted to cancel the service. I spoke to a lady who told us that the hubs we bought weren't even on their old list, they were too old to hold any speed. However, if we bought new hubs with a three year term it would solve our problem! We denied the deal and asked what we could do to cancel our plan knowing it would be over in July 2013. A sales representative told us we could suspend it and pay only the 5.00 data until July when we could cancel it therefore, I wouldn't have to pay the cancellation fee of 250.00. It sounded like a good deal! The service would stop in a few days. When I started calling around to other services; we discovered that no one could come for a while because it had to be rewired since the hub used no hard wire. Therefore, I called back and asked if they could continue my plan- cancel the suspension until our phone could be reinstated (needed it for business). I just received my bill from them in two weeks they managed to charge us wireless usage of $496.00 for the phone! I called today to discuss this with them. They agreed to cut it in half; however, would not take off the cancellation fee of 100.00. Therefore in total my bill for two weeks estimated $800.00. I'm still using their crummy service at my house with a second hub because we can't get any other service and don't want to pay another cancellation fee!

I am so livid with Rogers and their fast cash grab schemes...I went for the "free" digital box, because now you won't be able to get certain channels that you have been paying for for years, unless you request this box..."absolutely free"...My first bill came in since I requested 2 boxes...it was not "free" they charged me a prorated fee from Jan 12 to Feb 8 for the box & then they charged me an additional fee for having an "extra" outlet. which is $6.99/month...I was paying 76.10 a month for the same services I use to pay under $25.00 for and I get less TV...now I'm paying $87.10 to get continuous repetitions of the same shows & ridiculous amounts of paid programming...that's what I'm paying for... I'm going to report this to the CRTC and my Ombudsmen, because I've had enough...I don't normally complain, but enough already...I'm retired and trying to watch my expenditures...The CRTC needs to take the monopoly away from these large companies once and for all so they can't continue to mislead their customers!

i am not a fan of rogers but to let you know rogers hires telemarketting companies to call on their behalf and sell you these products...their is a goverment website you can go to and get off the telemartketter call list...so if they call you again they would get a fine

to whom it may concern
I am a rogers cx for some time now. first i had cellphone, they came to my door ofering a promotion deal with 6 months free. It was a goo deal and i took as i was getting the VIP package. I said to my sell i need to conserve some money so it does not make sense i have a cell phone and a home phone as i am on the rd most of the time. I called rogers and cancel the home phone, they told i was on a 2 year plane no told or explained to me. Anyways he process my request. I then receive a bill for the first time with roger for offer $500. I called and spoke with someone from customer relations who explained that i was charged a cancellation fee. I advised her did not cancel i only terminate the home phone and explained to her my reason for the termination. she then said it was an error by their system. I said that is fine as long as they can have it remove. She explained that would send it of to another department as she would not be able to handle it and that it may take 48 to 72 hours. I said that is fine . I week after i follow up on the account and the amount was still there. I then phone roger and spoke with a young man who i once again explain the situation to, he told me again he would have it taken care of and t give it a couple days. A month after i followed up on the account and it was over a $1000. I the phone to speak with someone again and the CSR rudely disconnected the call. I call back and advised the next Rep i want to speak with a manager and a supervisor when i was transferred to one who did not know what was going on the account. @ this point i was frustrated after spending an hour on the phone with Rogers. I then advised the REp that i was not paying Rogers a cent more . The last person i spoke with said that he was going to do an investigation as i already made payment to them on the acct and they were unable to locate that info. Rogers all they do is suck u out of your had earn money.

complaints department of rogers cell phones. rogers employes are not truthfull and make many arrors if not intentional. I request extra time be put on my phone and I am told there was. the problem created by rogers employes that I am expected to pay for is criminal. I HAVE BEEN LIED TO AGAIN WHEN MY PHONE WAS REACTIVATED. i AM SUPOSTO GET 3 MONTHES UNLIMITED. I still see on the computer that I am to owe This creates a grounds fo litigatiion which is a waist of everyones time on this corupt world

Dear Rogers Communications,

You have made a number of huge mistakes.

1. Assuming you can continue charging someone for a service after a contract expires as if it is still in effect under the same terms. I honestly don't care what the fine print says about placing the onus on the customer to declare the end of that service. When a contract expires, a contract expires.

2. Although I should have paid closer attention to my bill when I continued paying for a service for a year after that contract expired, your refund of three months on a service which you have a clear record that I had not used it for an entire year after the contract expired is an insult to your customer.

3. Expecting to be able to charge for a service after a customer declares they don't want to continue the contract after it expires is just another expression of corruption and thievery on your behalf.

You can continue to phone me and you can continue to send bills which you can continue to add more and more charges to, but I will happily let you spend thousands trying to collect what I don't owe you.

I must say though, that after finding myself in this entirely ridiculous situation with you, it is no wonder that your reputation with customers stands at the bottom of the heap of satisfaction.

Sincerely,

A Former Customer

So 2 yrs ago i call rogers to speak on behalf of my father who doesn't speak english, not only till recent did i notice that my name was on the bill mind you spelt incorrect I call to have my fathers name put back on the account like it was they told me they would have to do a credit check. Keep in mind i gave them no such info and not sure how this account was put in my name. When i asked for the name to be changed they said they would have to speak to my father and i stated that he didn't speak english so they told me to take him in to a location which closes at 5 we are both at work i refused my name is still on the bill and i never thought to take this to the TV station which i will be doing Rogers is BULLS**T and they think that we need them, keep in mind when my parents added the internet it was unlimited now i have to pay $2 per gb if i go over my limit HELLO THERE WAS NO LIMIT! I am pissed i cant believe these ppl I got married and moved out but they wont change my name

I agree with the person who wrote the complaint and we as customer need to send millions of complaint letters to the VP of Rogers an show coporate that they must revise customer consumer ethics by phone or person and refunds, billing, better selections and exceptions of new contracts that have early broken phones and accountability to those reps who give very bad advice and supervisors, etc...have a better broken and return policies, especially in trace & tracking. Newer better software to making billing more accessible and assign more jobs for people to keep the websites on Roger products more updated especially advertising a cell phone for 3 different contracts and finding out by customer service by phone, the product is not available anymore in production then phoning twice and two other reps tell me the phone is still available in the model but is now only available for our new refurbished /return/broken/policy produres. I was also told that because I called at different times to get info about the phone and order it, complained about the website, the rep said "you can't keep talking bad about rogers even in a complaining way, or they will take offense to screw up your credit or billing account etc...spread the word...start petitioning head office don't call anymore they will only get lousy customer relations to resolve things and they have given me so many excuses why I can't get a replacement phone except by adding a new line or get refurbished...got the refurbished and they sent a cell phone without a backup battery and back casing inside the package. They told me it takes 3 days get it back, called in three days and said they received the phone but its not scanned yet and that will take another 7 days to have someone scan it into the system.

Rogers is so out of touch with their customers it is totaly gorge orwillian. They act like they control us with questions that are so foolish you would think we are back in the dard ages. I have spent more time on the phone with them trying to correct problems than I do with my own mother. A total waste of time have a cell phone is with this company. I wish Ted would drop dead upon my will.
I have had more run ins with this company than with all others combined.

Cell phones are a luxury we do not need to have.

There were many months of bills I got that would of bought me a porche by now.

Total rip off company, with no respect for their clientel

Well i am one of those people and i know how to resolve your concern. Firstly if a postal code cannot be verified there are other means of verification; Pieces of credit card information, S.I.N number or Drivers Licence number. Also i want to add that yes indeed some customers do not get everything listed on their bill as some plans only have partial detailed billing and you need to call in to have full detailed billing added for an additional 3 dollars a month. I hope this helps you out.

I second Jeff K., their a sick joke, i have terrible service on my cell, they NEVER know what your talking about when you have a problem, and their pretty good at adding anything from 2 to 80 dollars extra on my bills every month or every second month -.- i regret not staying with telus, if telus could use ericson phones and the iphone, im sure im not the only one who would say the hell with rogers...

I agree whole-heartedly that Rogers is a joke. I've come to the conclusion that they do not want competent, personable people working for them. I applied to their company a few times for different positions that I would have been extremely well-qualified for (at least by most people's standards). They would interview me several times and then suddenly declare a hiring freeze (then what the hell did you advertise for?).
I think that if I had walked into the interview with an unintelligible accent or a smarmy, curt attitude, that I would have been a shoo-in.
Oh well, their loss is my current employer's gain.

like those I also Ireceived aletter about that . 2431-EN-0790 tel #ending in3010

thanks

Also waisted my time on trying to find Rogers.com/merci . W here is my special gift.

je ne trouve rien concernant ce cadeau sur se site

I also have wasted my valuable time on this scam. What would be their purpose in doing something like this? If it's for goodwill, they can scratch that idea!

I'm calling management today to give them a piece of my mind.

This bothersome notice is totally annoying, not to mention, totally unprofessional, seeing as how it's a dangling carrot. I agree with all the listed complaints, waste of time, total scam, and to add, what a disappointment. Am I surprised? No.

What a scam. Makes me wonder why I would use Rogers as my cell phone provider.

I thought I was the only one who had that problem. Now I really want my free gift... is someone at Rogers reading this?

Ditto! I phoned Roger's and they said I needed to sign up on the website,I already have an acct with them,to no avail when I go to rogers.com/witht hanks it brings u to a yahoo web site where more ppl are complaining they have not rec'd their free gift.

I emailed them and am waiting for their reply. Someone who set up this with thanks web site sure hide it well.

Like the others I am unable to access anything regarding a free gift. I don't appreciate being mislead, wastes my time. Yet another example of poor organization and lack of communication the program will expire before they get their act together.

Like Deborah I also received a letter about a reward that I can choose on rogers web site rogers.com/merci but there is no such web site.

taifrahman@me.com

Anyone get charged more than they agreed to on the phone with Rogers on a plan contract?

I have a class action lawyer and looking for parties to join me.

Rogers is charging me services that I didn't agree to and do not want, yet they demand payment and
cut me off from texting which is not in their contract with pay as you go customers!

I'm confused... If you are a pay as you go customer then you have no contract... This basically mean that they charge you WHATEVER they want

Rogers charge 2.5 $ (Canadian) per message. They claim the money is given to a 3rd party called DJUGO.
The customer support of Rogers refused to explain how DJUGO got the power to take money from my balance with Rogers!
It is a scam between Rogers and DJUGO.

I keep on receiving phone calls from Icor claiming that I owe Rogers Cable money, they keep calling me and I have already tried to make arrangements with them, they even call me on Sundays which I find crazy.

We were moving and decided to go to Bell. When we got out bill for this month they double charged us for all of our services. What a joke. Rogers are the biggest scam going.

receiving constant calls day and night from number [protected] this is an unpublished landline in Toronto
the calls must stop-person calling will not listen to polite or rude rejection and request to stop the calls.

Rogers should have to pay a consultation fee to all of their customers who point out their mistakes. Just spent 2 hours of my saturday afternoon teaching these guys simple math. Anyway, the fact that big corporations can do this to their customers is really unacceptable. The bigger problem in my opinion is that all the government regulations and laws allow this to happen. A little worry some.

I moved to Australia and they still charged me cancellation fees, and also continued to charge me for two months after I had cancelled the service for a grand total of $1024 CDN. I just found out that they sent me a really rude letter from a lawyer stating they were going to collect on me. I sent an email to the lawyer telling him I was never going to acknowledge it and, furthermore, I was putting in a complaint with the Better Business Bureau. Now, I realize they don't care because they've grown so big that they can get away with anything now but at least the complaint is on record. Repeatedly.