Tata Teleservices
Reviews and Complaints

Hi, Myself Jaiprakash Srivastava, I am a customer of tata tele service, with phone number: [protected]. I live in hyderabad, I have a terrible problem with tata landline handset, with wire problem, and handset reception problem. I have spoken with customer care and they are asking me to pay 5000 INR for new handset with delivery period of 3 months. Although, I have already paid 1000 INR as advance payment. I don't understand why I have been asked to pay such a huge amount. I request the concern authority to take the notice and help me out with this.

mere pass tata indicom ka mobile no [protected] jis ko me last 8--9 year se use kar rahaa hoon. last year in ke ek authorised dealer ke kehne par prepid se postpaid karvaa thaa uss dealer ne mere ko kahaa ki aap k plan 299 ka he jis me 400 minit local 350 minit std tata se tata free & 100 mb net free milega.

first 3 mahine tak t2t free rahaa us ke baad woh chargeble ho gayaa jis ki complaint karne ke baad uss ko 6 month ke liye free kiyaa gya.

tata ke officer me satish ne mera t2t cut kar diyaa

us ke abb tata ne without any information bill rental 299 se 324 kar diya he oss ki complaint karne par mr satish mere ko no port karvane ke liye keh rahe he jab ki me unse plan ka rental 299 jo ki customer ko diya gya tha wohi rakhne ke liye keh rahaa hoon.
tata ke alava or bhi company he jo ek bar plan de deti he us ko without any information ke change nahi kar sakti he
trai ka bhi yeh rool he ki jo plan aap ne customer ko de diya he woh jab tak customer use kar rahaa he usse change nahi kiya jaa sakta toh fir tata kaise plan ko change kar rahaa he.
please iss baare me tata ke agaisnt action liyaa jaana chahiye
manpreet singh

On 11th November, my Tata fixed landline phone went dead and I lodged a complaint with the customer care. On that evening, I got a call saying that there was a problem at the exchange's end and that the problem has been resolved. But, on 13th morning, the problem recurred...no incoming or outgoing call was possible. I lodged a complaint again with the 1-800 customer care number at 11:15 am and my complaint reference no. is [protected]. and I was told that the problem will be resolved within 24 hours. But even after 2 days when nothing happened, I called again and this time I was told that the system generated maximum SLA is till 18th November. It is shocking to know that in this day and age, there can be an SLA of 5 days for fixing a landline issue and that too in a metropolitan city like Hyderabad... Then, what would be the condition of our remote villages? Since then, I have got 4 calls from their Pune services confirmation team and every time I am assured that the matter will be taken care of. It is now even beyond the 5 days' SLA, and neither have I got a single call from their Hyderabad office nor has any service engineer visited our place.

It may be noted that tata docomo pre- paid cell connection having no. [protected] is being used by by me since 10 years. MRP Rs.113/- validity 90 days, all local & std mobile calls @ 1.3p/2seconds vide transaction id 10000 [protected] has been activated on 03.09.2014.
Since few days I am watching that you are deducting more amount of each call. recently on 23.10.2013 at 00:44 i made a call on phone no. [protected] for 00:04:34 hrs. i found that Rs. 7.50 has been deducted from my account, further again Rs. 6.00 has been deducted for duration 3.46 minutes on phone no. [protected].
Keeping in view of above you are requested to check all my call duration which deducted amount excess and intimate me along with the credit of unauthrizly deudected amount. y
Thanking You

Yours faithfully
(Ramesh Kumar)
G-2/31, sector-15, Rohini
Delhi
Phone no. [protected]

I have purchased a Tata Photon Max Device with post-paid connection. My Photon No. is [protected].

In few days, I realized that they are not delivering that plan to me for which I am paying. I contact them and they said that I need to enhance my plan and budget to satisfy my need. I did the same but I didn't see any significant result. Finally, I have decided to quit from this suffering. And I talked to their executive to do the same. From here, they start doing mentally torturing me. They called me up and said..Sir, your bill is pending. Pay that as soon as possible. I said I have paid all the dues and already requested to terminate the connection one month before. They said...your connection is not terminated yet now...a monthly bill is generated (without any usage, they do so). Then I said ok, now tell me the way to get rid off from that. They said. We are sending our executive at your home..Please pay all your dues (which was generated without any usage) and he'll give you the service termination letter. I said..Ok, and I did the same..Paid 2000 for that and get the termination letter. After that, their executive call me every month and said..Sir, your bill is pending..I use to explain whole scenario and said to look into this matter. They said..Ok, we'll check out this and get back to you. But they never call me back. Finally, one day..a person called me up and he said that he is a lawyer of the company and tell me that the company has lodged a case against me..You have to present in the court by tomorrow. And if you didn't do that...your case will proceed and court will issue a summon against you..A said that if something happens like this...you won't be able to take any loan in the future, you'll not be able to study in abroad..and blah-blah..Then I said...look sir, I am a working man & I won't to get into all this. So, please tell me..what to do..he said..your file is in my hand and if you make the payment of Rs.2194 and I'll send the NOC right now at your email ID. I said, sir please let me allow one day..I'll send the service termination letter to you on your email ID. He said..I don't know anything..I'm not the employee of the company..I'm the lawyer...Rest is upto you..At that time, I just get blank and made the online payment of Rs. 2194 (Transc. ID MSPD2912530206 )..After all of this, this ### didn't stop here...When I cross check after all of this whether they terminate my connection or not..I get shocked, still my connection is alive and starts getting the mails of pending bills once again...Now, I am completely feeling that I have been cheated and looted by this fraud company. They have taken my hard earned money (approx. Rs.4194) from me..I'll never ever use any product of this company...!

dear sir/madam,
my tata docomo photon no is-[protected] on 10th jul 2013 i went to tata docomo office to pay 1876 oustanding bill but they offer me rs.500 waiver on current bill and new tata 3G connection with rs.2500 i accept offer and got new connection of 3G with no-[protected] and next day i closed my tata photon 2g connection ie [protected] by written request also i got confirmation form call centre about reciept of cancellation of [protected] but still they sent me bill of rs-1320 rs saying that we are not recieved cancellation .and getting too much call from collection team about bill.please resolve matter

I want to register complaint against Tata Indicom Mobile Company; it has been done fraud with me. I received a call from a girl sneha, she was calling from Tata Indicom and offering me a plan for new Tata Indicom Connection, According to her plan I booked one new connection. one Executive named Pankaj Kumar came on 2/02/13 to my home and gave me Connection Pack + new samsung cdma phone. My allotted number was [protected] but then he said this no is not available and gve me another new no i.e [protected] I gave him to my documents (ID Proof, Residence proof) and I gave Rs.2200/(800 activation charge + 1400Phone charge)- for connection. A Verification call came to me 2 or 3 times, Finally they ask me another Residence proof, I mailed to him scan residence proof. But till one week my Sims were not activated. I called many times to sneha and Pankaj but he had no any answer. He gave me some numbers one no of his team lead sunil but all were making excuse. . But till one week my Sims were not activated. I call sneha and pankaj many times but they were not picking phone. Finally I came to know that I caughted by a fraud. Till date, neither I received any amount and nor my no. activated. I have all documents received from Tata Indicom.
I am giving Some no. who called me during this process.
[protected]-- sneha
[protected]--- jitender

22 hrs 33 mins ago by K.V.SUBBA RAO 0 Votes
Hi my mobile no is [protected] of Tata tele. Today at my surprise I known that my balance of rs.30/- deducted for " after 8 pack service" without my intervention or will.This deduction was made by the operator during midnight of 25.01.2013 at 1.30AM. When I contacted the customer service care they informed that it is a monthly renewal pack and it will be renewed as their choice without my will and option/intervention. I never opted this type of service from the operator and I never knew this this type of cheating . In any network first they inform their services and if we have any interest then we can subscribe at our choice. But here they deducting the people's money as they like. This has happened to me for third time. Every time I am complaining to customer care and they says that next time this will not happen but the same cheating continuing. Now I am thinking of disconnecting this cheating Tata mobile service as lost resort. I am awaiting your quick reply and expecting credit of my unnecessarily deducted amount of Rs 30/- ... to take disconnection decision.

On 29th of novemver, 2012, I recharged my phone by amount of rs. 359/-. Everyone know that this plan is for making calls tata to tata free and 30 minutes on other networks daily for 30 days. But after recharging I got rs. Rs.319 balance on my number. I asked about that to customer care they tell me to return the recharge and do again, after making recharge again I got rs. 319 balance. But when next time I call to customer care they disable the feature to call customer care, I called them with 4 different mobiles, but after hearing my query they cut the line and disable that feature to call customer care for that particular mobile.

This behavior of customer care executives surprised me than recharge problem.

Why I am getting core balance instead of that special recharge.

There is not any other way to do so.

That balance is useless for me, I want that special recharge instead of core balance.

18-11-2012
I'd been using Tata Photon Whiz for the past four months. It's disappointing to say that it frequently shows the connection problem as '18-11-2012
I'd been using Tata Photon Whiz for the past four months. It's disappointing to say that it frequently shows the connection problem as 'The Remote Computer Does not Respond' even when there is full signal. It was recharged on 02-11-2012 with Rs. 199 for 30 days(unlimited usage).
Assist me Please.
Modem Details
SR. No. : C17670000100249
MDN : [protected]
Contact Address
Bibin Benny
[protected]
[protected]@gmail.com

i bought tata photon pluse modem because i wanted 3g speed, and that i have seen in tata photon pluse advertisement, but after purchaging it i get a slow speed less than 200kbps.

From: Anirban Bhattacharya
Sent: 25 October 2012 16:32PM
To: customercare.[protected]@tatatel.co.in (customercare.[protected]@tatatel.co.in); [protected]@tatacommunications.com ([protected]@tatacommunications.com); nodalofficer.[protected]@tatatel.co.in (nodalofficer.[protected]@tatatel.co.in)

Dear Sir,

The purpose of this mail is to seek your assistance in having my photon connection cancelled. The details of the connection are as follows:

Photon No. - [protected]
A/c no - [protected]
Cancellation request no - [protected]
Date of cancellation request - 6th October, 2012

I had requested the connection to be cancelled on 6th of October and was assigned a Cancellation request no - [protected]. The service executive who attended my call assured me for the cancellation.

I however received an SMS notification that my bill plan have been changed, to RS 650 pm for 5GB free usage. I had not requested the bill plan to be changed, I wanted it to be cancelled. I promptly called the customer care about this notification about change in bill plan and they responded to me saying that that was an error on Tata's part and my connection is actually cancelled.

On top of that I have received the bill for the entire last month, regardless of my cancellation request. I again called the customer care and this time they told me that I must pay the bill for the entire month since I had been using.

I find this very disturbing, since it has been long since I had sought a cancellation and no substantial action was taken on my request.

I would appreciate if you could please do the needful.

Regards,
Anirban Bhattacharya

My name is jiv jyot kaur, i am from bhatinda i purchaged a post paid SIM of airtel with a 99 INR plan, in which i can do 100 local and 100 STD calls other then this the call rate would be 50 paise per call either local, STP or roaming, but for some time i gone mumbai in the marriage of my friend, and i was calling continue with an estimate that my bill would be 200..but i was soacked when i seen the bill it is of 2000 INR when i asked to customer care they told me you were availing the 3G services duaring roaming...please help me is this fair with a customer..

I am using tataphoton plus for my internet usage and In dcec s2011 I requested to changed my bill from unlimited to Limited bill of Rs.500 and they also agreed for the same. But to my shock they charged me for the Month of Jan2012 a sum of Rs.2651/= . I have made so many enquires and request to custemer care and so many mail to them. But no response and they threaten me for pay the full amount. But their representative have called and ready to accept Rs.1500 and close the a/c but they never came with a closere letter and to finalise thier word. But to my shock with out clarify my mail enquiry and phone calles to custemer care officials so many mails send in differnt name to threaten me and to disturb my regular work.

In this I would like to complain to the higher authroities .

Dear sir. Hamara mo. No. [protected] hai. Jo ki hamari company fashion suiting pvt ltd bhilwara ke naam se hai. Jiska tie-up aapke tata indicom se 4 years se hai. Abhi hamari company me kuch problum aa jane ke karan 4 month se band hai. Jiske ke karan hamare mobile me bahar se (Tata outlet) se bhi recharge nahi ho pa raha hai. Pahle hamko hamari company se balance transfer ho jata tha. Jis per hum apna top-up. Wa recharge kar lete they. Per ab nahi ho pa raha hai.. Kripya is matter ko dekhne ki kripa kare.

Hello,
I would like to know what is the reason behind getting the "Modem Initialization failed" error message when I plug in SXC 1080 1X USB Modem in my computer.
I am using windows 7 starter in one laptop and windows 7 home basic on the other one. Both are 32 bit operating systems I have tried all the possible ways to get it started but its not working.
The Tata tele services support center is not trained enough to help me on that as they only know/trained about photon. They have been missguiding me from past 3 weeks. I never expected any such support from Tata company.
Any help from getting the modem up and running for me would be of great help

Thank you,
Avishek

Dear Sir/Madam

with regards to Tata indicom WEB2SMS which we use to send SMS for our Students currently that site is not working from last 2months i kindly request you to please resume the services on the WEB2SMS .below give link is for your information my no [protected]
link is http://219.64.175.158/web2sms/login.jsp

Regards
Syed Yousuf Ali

I would like to mention that, I have not been using the services of the said Tata Photon connection since April'2011. I have used it since March'2011 to April'2011 and have also paid Rs. 532 accordingly for the same against my usages.
I got this Tata Photon connection on a discounted rate with a laptop that bought on March'2011. I have used it for one month. However, for my disappointment the services that I received from the said connection were very poor.

Accordingly, after paying my first month's bill I've called up Tata Photon's customer care and have requested them to discontinue the services as I was hugely disappointed with that. But, the customer care of Tata Photon did not take my request and continued to send me bills for next four-five months.

However, as I have not used the data card since April'2011 and I have rightfully called them up and requested them to dismiss the services; I was not liable to pay anything. It was their fault that they did not took my request and stopped it right away. But on the contrary, they kept on sending me bills forcibly. Further to this, they have now sent me a legal notice through you which is highly disturbing and disgraceful from their part.

I got a call from Mr. Deepak Sharma (+[protected]), who claimed he is a lawyer from Tata’s side saying that he has issued one legal notice against me which I did not received. I was reluctant to pay the money for the same reason as I did not used Tata’s services any further. Later he sent me a soft copy of the legal notice on my mail and I have replied to it clearing my points.
After talking to Mr. Deepak Sharma in this regard this evening over phone, I have also called up Tata Photon's customer care to enquire about this legal notice, however, to my surprise, the customer care people were totally unaware of the fact. Which seems highly suspicious to me.

Now I again got a call from some Mr. Chaudhury (+[protected]) and Mr. Sachin Sharma (+[protected]) regarding the same issue and they also have told me about issuing a legal notice from Tata’s behalf and they also have told me to turn up to court. When I refused he said to pay the money through online payment option available on Tata photon’s website. Later he called me up again to make sure whether I have made the payment or not, I told him am not interested to make any payment and they can do whatever they want to do.

Executives from Tata Tele Services, and later various individuals used Mr. Deepak Sharma, Sachin Sharma and Mr. Chaudhury who claim them as lawyers have been disturbing me for long on this issue. If I would have used their services, I would not have minded to pay them the money. But as I have not used it I am not ready to pay them anything.

When I got the connection with my Acer and when I received the welcome call, I was informed that I will be getting 5GB free for my first month and then after I will be getting 6GB on high speed for next 5 months, I did receive the 6 GB in 2nd month but in the thrd month My speed was lowered after 5 GB only, I called up on 11th Oct 11 evening at about 8 PM, talked to Nirmal Raj, we was very agressive and said it is not possible, asked him to get me his supervisor, he denied 2-3 times asked him I will hold, he got Vinay on the phone who was a team leader, even he was not ready to help, Asked for his supervisor and got Ketan Padhya on line, he raised a complaint (no. [protected]) and promised a call back by 14 th evening, I did not receive any call, I called at 9PM and Dilip Hirmal picked the phone he said there was a callback done, I told him I did not receive any call and if they have mentioned they called up then they are lying. Asked for his supervisor, he again denied the same, Told him I will wait, after about 2-3 mins he got Gagan Deep Singh, he did not even understood the problem correctly and said it is not possible and said when the callback team called they heard beeps. Asked for his supervisor, he said there is no one in the office senior to him. Adivsed I will hold, he said it will not help, I asked how is it possible that there is no senior person in the office and asked if Tata cannot meet its comitment then it is better to get it disconnected, he went ahead and raised a request for Disconnection, I asked him I want to speak to his Manager now even if you have to get him in the office he said it is not possibe, I said I will hold overnight if I have to and I am still on hold for about last 20-25 mins. I am really sorry to see a company like Tata to treat its costomers like this and it is no surprise if the higher management leaves office without any accountability.

MY Tata Indicom Number +[protected]

This number i have ported from reliance to tata indicom couple of months ago...i used the number 4 months after which my outgoing calls have been barred saying tht i havent paid my last bill at the donor i.e reliance...thts k ...i went to the reliance office paid the amount got the original Receipt ...Submitted the receipt to the TATA INDICOM MAIN OFFICE BASHEERBAGH...10 days back also i was in continuos touch with the office excutives...but the same replies ...when i ask them in the morning they say it will be done by evening ...if asked in the evening they say morning...saying this they have delayed me 10 days...now how many more day i shud wait i dont know...please help me out in this matter ...E

TATA INDICOM EXCUTIVE

RATNAM: [protected]